Case Study: Oracle Application Management Suite for Oracle E-Business Suite

Transcription

1 Case Study: Oracle Application Management Suite for Oracle E-Business Suite Angelo Rosado Sr. Principal Product Manager Applications Technology Group, Oracle E-Business Suite Development Sue Gill Senior Database Administrator, Oracle Applications GE Corporate October 29, 2015

2 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. 2

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4 Program Agenda Overview Application Management Suite for EBS Product Roadmap GE's Success Story Additional Information 4

5 Total Cloud Control Accelerated Automation for Broader Cloud Services Superior Enterprise-Grade Management Expanded Cloud Stack Management Agile, Automated Scalable, Secure Optimized, Efficient Oracle Confidential Copyright Internal/Restricted/Highly 2015, Oracle and/or Restricted its affiliates. All rights reserved.

6 Application Management Suite Leveraging Enterprise Manager Framework 6

7 Application Management Suite Components Licensed as part of Application Management Suite 1 2 Application Management Pack Real User Experience Insight System Monitoring & Management Configuration & Compliance Management Change Management Patch Management Customization Management Cloning 7

8 Application Management Suite for E-Business Suite Effectively manage EBS 12.2 Monitor all EBS Tech stack services and components Automated Cloning Instance administration to add or remove managed services Compare run and patch editions, technical configurations, and patches between instances Performance Management & Diagnosis: RUEI & JVM Diagnostics Check industry, regulatory or company compliance standards Simplify online patching Patch recommendations for EBS applications and technology stack components Simplified process for online patching and patch promotion policies Ensuring integrity of run and patch editions Smooth transition to run edition after cutover process Streamline customizations Discover & Report inventory of customizations Validate readiness of customizations for online patching standards Ability to package, deploy & promote custom online patches across multiple EBS instances 8

9 Using Application Management Suite for EBS 12.2 upgrades Pre-Upgrade Clone instances for user acceptance or functional testing Monitor pre-production test environments Compare technology configurations including patches and customizations, run & patch editions Discover inventory of EBS customizations Validate customization readiness for online patching and EBS 12.2 standards Quickly provision instances for testing, training or development Diagnose performance problems Post-Upgrade / Daily operations Monitoring of new tech stack (WLS) Patch Recommendations for EBS applications & Technology Stack Simplified, Automated online patching process Promote patches and customizations across EBS instances Automated Cloning for periodic cloning activities Scale in / Scale out managed servers Performance management and diagnosis Compliance standard checks 9

10 Business Value Increase Operational Efficiency Reduce the cost of application ownership Proactively manage high availability of applications Enforce Standardization & Compliance across the Enterprise Manage & Diagnose End-to-End technology stack Performance Effectively Manage & Track Patches & Customizations 10

11 Product Roadmap Additional Information 11

12 Oracle Cloud and On-Premise Management using AMS Roadmap Discover Oracle Cloud instances similar to On-Premise instances EBS On-Premise EBS on Cloud Monitor and manage Oracle Cloud and On-Premise instances with a unified interface Deploy patches and customizations across all instances Promote patches and customizations to and from Oracle Cloud instances Administrator Unified Interface using On-Premise AMS to monitor and manage Cloud and On-Premise instances Compare configurations between Oracle Cloud and On-Premise instances Standardize configurations Copyright , Oracle and/or its affiliates. All rights reserved. 12

13 Lift n Shift EBS Dev/Test instances Clone On Premise Oracle E-Business Suite to Oracle Cloud Roadmap EBS Dev EBS Test EBS QA EBS Dev EBS Test EBS QA SSH On-Premises EBS Instances Cloud EBS Instances Customer Datacenter ORACLE Public Cloud 13

14 Unified Interface to manage On Premise and Oracle Cloud Migrate Patches and Customizations to and from Oracle Cloud EBS UAT/QA Custom Package or Oracle Patch EBS Dev Custom Package or Oracle Patch EBS Test SSH On-premise Application Management Suite Oracle Cloud

15 Current Release and Roadmap Release June 2015 System Administration Instance Management Discover multiple EBS using EMCLI Monitoring Monitoring Concurrent Processing Service Mobile Web Applications (MWA) targets Concurrent Processing improvements Configuration Management Compare Tech Stack Components and Versions Search and compare NLS patches Change Management Multi-level & hierarchy approvals Customization detection & inventory Patch recommendations for E-Business Suite Cloning Cloning automation for scale in/out managed servers and application tier nodes What s Next 0-12 month planning cycle Technology Uptake Enterprise Manger 13c Hybrid Cloud Management Seamlessly Monitor and Manage Cloud or On- Premise E-Business Suite environments Monitoring Integrate RUEI regions in EBS dashboard Metric improvements Change Management Complete discovery of all customizations Approval improvements Compare customizations between EBS instances Patch impact analysis Future Directions Post 12 month planning cycle Cloud Applications IT Analytics, Log Analysis, Performance Management Monitoring Service Level Dashboard Workflow Management Metric improvements Mobile applications Change Management Patch Templates Cloning Cloning integration with Snap Clone 15

16 GE's Success Story 16

17 Smart Cloning is the one-stop solution that we were looking for to standardize and automate our cloning process for all different types of EBS applications supported by us having different cloning requirements(application only, Single node to multi-node, multinode to single node, multi-node to multi-node etc). It is very flexible, customizable and repeatable. Now we are able to do multiple clones at the same time with minimal DBA involvement. It eliminates 99% of the manual work done by our DBAs during cloning and allows the team to focus on other critical customer requirements. John Felix, Senior Architect- ERP Technologies 17

18 Standardizing EBS cloning & patching with AMS Oracle Open World October, 2015 Imagination at work

19 Agenda Introduction Cloning objectives Smart Clone implementation Patch Manager implementation Wrap Up

20 Introduction

21 Speaker backgrounds Sue Gill GE Corporate Global ERP & Data Services Senior DBA - Oracle Applications Matthew Mullin GE Corporate Global ERP & Data Services Senior Architect Business Solutions

22 General Electric GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. GE is organized around a global exchange of knowledge, the "GE Store," through which each business shares and accesses the same technology, markets, structure and intellect. 22

23 GE Corporate - Global ERP & Data Services COE Our COE provides a Best Practices approach to identify and implement technology standards and partners with Oracle Product Development teams to provide a centralized GE Voice of The Customer on future product features. We have created innovative processes that accelerate the adoption of the latest capabilities in Oracle s applications to provide GE with a sustainable competitive advantage. Key to our success is our strong partnership with Oracle and driving our customer s needs into their products. 23

24 GE Corporate - Data Services COE Serving as the DBA and SOA teams back office, we enable the customer facing teams to provide the highest quality services while meeting the broader corporate goals of simplicity, process excellence and external focus. OEM 12c Release 4 Stats Users 500 Targets Discovered 37,000 Agents Deployed

25 Applications supported - By the numbers EBS Environments (150) EBS Modules Production HRMS R12.1 R12.2 Test Development Financials Procurement Manufacturing Supply Chain EBS Clones YTD Sept 2015 (356) EBS Patches YTD Sept Clones Jan Mar May Jul Sep Feb Apr Jun Aug R12.1 R12.2 Production Test Develoment 25

26 Cloning objectives

27 Why we need a better process Accuracy and timely delivery of clones is critical for business projects for better supportability Meet unique clone requirements for each business within supported DBA resource pool Cloning process needs to be flexible to address different requirements and EBS Releases Automate cloning process from end to end Cloning MUST be 100% repeatable process 27

28 Accuracy Pre-defined execution steps ensures actions are performed in the correct sequence, on the appropriate source/target environments and nothing is missed. Less Defects 28

29 Consistent timing Execution steps that immediately follow completion of predecessors eliminates wait time. Consistency 29

30 Supportability Pre-defined execution steps minimizes complexity of supporting multiple environments, dependency on detailed documentation Supportability 30

31 Flexibility Steps in the Standard process can be Enabled, Disabled, Deleted or Inserted depending on your business needs Flexibility 31

32 Smart Clone implementation

33 Smart Clone implementation Design Build Test Deploy Resource Planning Instance Planning Analyze required patches Access and accounts Cloning requirements Define naming standards for clone steps OEM Config Plug-in Agent Targets Credentials Apply required patches (OEM & EBS) Customize Smart Clone Procedure Documentation AMS Setup Training Reviewing logs Test Each Smart Clone phase Database Application Post Clone Review tests Support doc Verification Instructions Sign off of support process Rollout Planning Update documentation Support Handover Post Implementation Review 33

34 Cloning Simplified. OEM Application Automation Via AMS End to- End Automation (incl. DB) Coming Soon Initial State Streamlined Process - Activity time: ~21 hours - Wait time: ~ 6 hrs. - No. of hand shakes: ~2 - DB Clone Parallel with preclone activity - Activity time: ~18 hrs. - Wait time: ~ 1.5 hrs. - No. of hand shakes: ~2 - Includes DB Clone 8 hrs. - Activity time: ~55 hrs. - Wait time: ~ 14 hrs. - No. of hand shakes: ~ 4 - DB Clone Parallel with pre-clone activity Application Cloning is totally Automated and is one STEP (ex. 3 exceptions SSO(iSupplier, ISG, Roles) Total saving of 49.5 hrs/ Clone Of core EBS 34

35 Patch Manager Implementation

36 Patch Manager implementation Design Build Test Deploy Resource Planning Instance Planning Analyze required patches Access and accounts Patching requirement Define naming standards for patch sessions OEM Config Plug-in Agent Targets Credentials Apply required patches (OEM & EBS) Password changes Documentation AMS Setup Training Reviewing logs Test Each online patching phase Prepare Apply Finalize Cutover Cleanup FS Clone Review tests Prod deployment doc Monitoring Instructions Sign off of support process Configuration Update documentation Support Handover Post Implementation Review 36

37 Patch Manager R12.2 Deployment Procedure 37

38 Patch Manager Process Activities Patch Phases Stage Patches Prepare Apply Finalize Cut-Over Cleanup FS Clone 38

39 Patching Automation Normal ADOP (minutes) AMP (Minutes) JUNE: Total Patches via AMS = 15 AMS Patching sessions = 15 Total efforts via AMS = 10 Hours If done manually effort= 48 Hours Total Idle Time Savings 38 Hours Normal ADOP (minutes) AMP (minutes) No reduction in cycle time Each patch has unique timing Prod is still done manually JULY: Total Patches via AMS = 22 AMS Patching sessions = 14 Total efforts via AMS = 13.5 Hours If done manually effort= 40 Hours Total Idle Time Savings 26.5 Hours 39

40 Wrap Up

41 Process Improvements Reduced patch staging time by approximately 50% Improved access to patch session runtimes and logs Patches can be scheduled in Patch Manager Reduced defects in cloning and patching process by 25% Reduce manual steps required to perform clones Reduced idle time per clone by 75% Multiple clones can be done simultaneously 41

42 Next Steps Deploy EBS required patches based business process of each GE Business Unit Continue work with Oracle Support to address outstanding Cloning issue restoring database backups Collaborate with Oracle Development to implement Concurrent Manager shutdown interval time for Patching Cutover (cm_wait) Partner with Oracle to have training available for OEM AMS 42

43 Reference Information

44 Helpful Docs Getting Started with Oracle Application Management Pack (AMP) for Oracle E-Business Suite, Release (Doc ID ) Cloning Oracle Applications Release 12 with Rapid Clone (Doc ID ) Cloning Oracle E-Business Suite Release 12.2 with Rapid Clone (Doc ID ) 44

45 R Required Patches Doc ID

46 R12.2 Required Patches Doc ID

47 Thank you.

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49 Additional Information 49

50 Additional Resources Support Resources Datasheet & White Papers Getting Started with Oracle Application Management Pack (AMP) for Oracle E-Business Suite, Release (Doc ID ) Oracle Application Management Pack for Oracle E-Business Suite Guide, Release Application Management Pack Metrics Reference Manual Product Information Center: (Doc ID ) Support Policy Quick Reference: Oracle Application Management Pack for Oracle E-Business Suite (Doc ID ) Application Management Suite for Oracle E-Business Suite Data Sheet Benefits of Application Management Suite for Oracle E-Business Suite Effective System Management Using Oracle Application Management Suite for Oracle E-Business Suite Enterprise Manager Enterprise Management for Applications Management 50

51 Oracle E-Business Suite Technology Blog blogs.oracle.com/stevenchan Direct from EBS Development Latest news Certification announcements Primers, FAQs, tips Desupport reminders Latest upgrade recommendations Statements of Direction Subscribe via or RSS 51

52 OAUG Oracle Enterprise Manager for Applications SIG Biennial Meeting of the Members Discuss developments and changes to the Oracle Enterprise Manager (OEM) product line with respect to monitoring, administration, and lifecycle management of the Packaged Applications including e-business Suite, Fusion, Peoplesoft, and JDEdwards lines of Oracle Applications products, and Custom Applications using Fusion Middleware. Specifically covering use, configuration, and tuning of the Applications Management Suite (AMS) plugins, and related technology. Objective 1: Network with other OEM / AMS administrators Objective 2: Gain insight into latest updates, changes and upgrades available for OEM / AMS / AMP Objective 3: Roadmap of future features and enhancement requests Objective 4: Apply and use OEM for monitoring applications performance Objective 5: em4apps.oaug.org - also on LinkedIn Speaker: James Lui, ARAMARK 52

53 Oracle E-Business Learning Subscription Learning Simplified Comprehensive Training Prepare implementation and technical professionals to effectively perform the tasks relevant to their job with on demand training Latest News Updates Strategy and Roadmap EBS and Oracle Cloud Operational Efficiency Financials Projects and Procurement Logistics & Order Management Manufacturing Asset Lifecycle and Service Human Capital Management 24/7 Access for 12 Months All-digital training with on-demand videos, product demonstrations and practice labs Expert Delivered Created and delivered by Oracle experts Continuous Updates Regular updates for product enhancements and new releases Flexible and Scalable To meet your business needs 53

54 Keep Learning with Oracle University Classroom Training Learning Subscription Live Virtual Class Training On Demand Cloud Technology Applications Industries education.oracle.com Oracle Confidential Internal 54

55 Safe Harbor Statement The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. 55

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