Microsoft Lync 2013 Connects people everywhere. Jeff Goodwin Lync Technical Specialist Microsoft Lync Skype Division

Transcription

1 Microsoft Lync 2013 Connects people everywhere Jeff Goodwin Lync Technical Specialist Microsoft Lync Skype Division

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4 Making rich communications universal for business Not a number; Presence-driven availability On any device with rich communication capabilities Video and application sharing available in every interaction Knowing that enterprise policies and standards are maintained Simplified management through a single platform

5 90 5M 30% 86%

6 Enterprise UC Platform Used everywhere 300 m+ connected users Connect and collaborate with suppliers, customers, and partners using Lync s controls, manageability, and enterprise-grade features

7 >300 m connected users +59% growth in minutes 150 minutes per user per month of video and voice TO BE THE GLOBAL COMMUNICATIONS PROVIDER THAT BILLIONS OF PEOPLE DEPEND ON EVERY DAY FOR SHARING EXPERIENCES. ~50% of all Skype-to-Skype minutes include video

8 Goodmans Dick Jensen Director of Technology

9 Introduction Goodmans is based in Toronto, Ontario with 200 attorneys We have a small office in Vancouver with 23 people Microsoft Enterprise licensing We moved to a new building in late 2010 Cisco POE switches

10 Why Did You Decide To Use Lync As A Telephony Solution Aging PBX Integration between the phone and computer Phone set choices

11 Recommendations for other firms Find a good consultant right away Network infrastructure must be ready Gateway Is Lync it for everyone?

12 Lessons Learned Change Management User Training Desk Support Home Office

13 What is next Train more advanced features Skype Video conferencing Screen sharing WorkFlow integration

14 Navantis Adis Tucakovic VP Managed Services & Advanced Infrastructure

15 Select Clients

16 Legal Clients

17 Our Team We believe that achieving great results for your business can only be accomplished by having the best people on your side. Over 48 awards & counting 300+ IT professionals 6 Microsoft MVPs & MCMs 550+ Microsoft Certifications

18 More Than Just Lync Shared Services & Operations CRM Portals & Collaboration Advanced Infrastructure Enterprise Development & Consulting Cloud Mobile Social BI PMO QA Design SDLC Knowledge Management Resources Management Client Services

19 A UC Solution Needs One Authentication method; we can t login to dozens of systems Brand of Client to load on any device I want to support Client Experience; regardless of my location Look and Feel; regardless of the device User Training Initiative

20 My UC Strategy Is One Authentication method One brand of Client to load on any device I want to support One Client Experience; regardless of location One Look and Feel; regardless of device One User Training Initiative

21 Define the UC Strategy Stage 1 Define our User, Usage and Location scenarios Finance Sales Legal Team Lead Executives Stage 2 Current State Assessment and Desire State Phone System Video Conference Network / Remote Access Meeting Rooms Desktop, Mail, Social Stage 3 Strategy and Solution Architecture Technology Strategy & Roadmap Funding & Deployment Strategy

22 Art of the Possible Room Technology

23 Why UC Deployments Fail Lack of proper Planning and Design Did not create Usage and Location Definitions You need to build an enterprise design up front; than deploy as you need Network and Performance Issues Solution is too slow; no (QOS) Quality of Service definition Users will be all over this solution; anticipate the scale factor

24 Why UC Deployments Fail Lack of Client Adoption Plan Leverage the tool to train your users Follow and implement the Microsoft adoption and training plans Pilot groups should be from across the organization Lack of User Device Selection Build your user classifications; provide the right means to communicate

25 Why UC Deployments Fail Not securing proper Funding or Management Buy in Leads to implementing the minimum components with very little ROI Not capturing the proper success metrics - build up your UC champions

26 Proper Planning Bandwidth Calculator Capacity Calculator Information Flow Diagram Training and Adoption Kit Certified Devices and more Minimum KBPS High Quality KBPS Data Sharing Voice Video

27 Productivity Faster Results HOW TO MAKE THE CASE? Empower users with effective ways to collaborate Find areas to remove costs or simplify the experience Wasted time is Corporate Currency Reduce Costs Simplify Tools Focus on how this affects your users first; not IT Build up usage scenarios; Current way, New way, the ROI Result

28 Status Quo

29 Make Calls, Not War This does not have to be an all or nothing relationship Lync can co-exist with the investments you have today Let s review the top Three choices as to how to integrate telephony with Lync

30 Deployment On-Premises Hybrid Cloud Lync Server 2013 Preview Private cloud / dedicated Single domain and directory Users split server / online Microsoft Office 365, Lync Online Partner-hosted multi-tenant Enabling gradual migration and maintain coexistence

31 The Client Interface Is What Matters Everything is done with familiar tools: Lync Client Outlook / Office Client Web Browser

32 Billy Always Got Left Out

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