What are enterprise business systems? So is that what we will be studying?
|
|
- Suzan Theresa Wilkerson
- 5 years ago
- Views:
Transcription
1 Slide 1 Chapter What are enterprise business systems? Good Question!! The term Enterprise Content Management (ECM) refers to the technologies used to capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools & strategies allow the management of an organization's unstructured information, wherever that information exists. So is that what we will be studying? Not really. We will look at: Customer Relationship Management (CRM) Enterprise Resource Planning (ERP) Supply Chain Management (SCM)
2 Slide 2 What is Customer Relationship Management (CRM)? The use of information technology to create a cross-functional enterprise system that integrates and automates many of the customer-serving processes in sales, marketing, and customer services that interact with a company s customers
3 Slide 3 What is Customer Relationship Management (CRM)? Contact and Account Management: helps sales, marketing, and service professionals capture and track relevant data about every past and planned contact with prospects and customers, as well as other business and life cycle events of customers Sales: provides sales reps with tools and company data sources needed to support and manage sales activities, and optimize crossselling and up-selling
4 Slide 4 What is Customer Relationship Management (CRM)? Marketing Fulfillment: help marketing professionals accomplish direct marketing campaigns by automating such tasks as qualifying leads for targeted marketing, and scheduling and tracking direct marketing mailings Customer Service and Support: provides service reps with software tools and real-time access to the common customer database shared by sales and marketing professionals
5 Slide 5 What is Customer Relationship Management (CRM)? Retention and Loyalty Programs: help a company identify, reward, and market to their most loyal and profitable customers
6 Slide 6 What is Customer Relationship Management (CRM)? Retention and Loyalty Programs: Consider the following: It costs six times more to sell to a new customer than to sell to an existing customer A dissatisfied customer will tell 10 people about their unpleasant experience A company can boost profits 5% by increasing annual customer retention by 5% The odds of selling a product to a new customer are 15%; the odds of selling a product to an existing customer are 50% 70% of complaining customers will do business with the company again if it quickly takes care of a service problem
7 What are the phases of CRM? Slide 7
8 What are the phases of CRM? Slide Acquire new customers by doing a superior job of contact management, sales prospecting, selling, direct marketing, and fulfillment Direct Marketing Interactive Marketing Targeted Marketing Promotions Enhance relationship with customer by supporting superior service from a responsive networked team of sales and service specialists and business partners Cross/Up-Sell Improved customer support Retain and expand business with customers by proactively identifying and rewarding the most loyal and profitable customers Proactive Services
9 What are the benefits of CRM? Slide 9 CRM allows a business to identify and target their best customers so they can be retained as lifelong customers for greater and more profitable services. CRM makes possible real-time customization and personalization of products and services based on customer wants, needs, buying habits, and life cycles. CRM can keep track of when a customer contacts the company, regardless of the contact point. CRM systems can enable a company to provide a consistent customer experience and superior service and support across all the contact points a customer chooses
10 Why do CRMs Fail? Slide 10 Lack of understanding and preparation. Rely on CRM to solve business problem without first developing the business process changes and change management programs that are required. CRM projects implemented without the participation of the business stakeholders involved.
11 Slide 11 Chapter What are the trends in CRM? Operational CRM: Support convenient customer interaction through a variety of media, including phone, fax, , chat, cell phone Synchronize customer interactions across all media Make your company easier to do business with Analytical CRM: Extract in-depth customer history, preferences and profitability information from various databases Encourage analysis, prediction and definition of customer values, behaviors and demands Approach customers with relevant information and offer products and services tailored to their needs
12 Slide 12 What are the trends in CRM? Collaborative CRM: Enable easy collaboration with customers, suppliers and partners Improve efficiency and integration through the supply chain Improve responsiveness to customer needs through sourcing of products and services outside your enterprise Portal-based CRM: Provide users with tools and information that fit their individual roles and preferences Empower employees to respond to customer demands,ore quickly and become customer-focused Provide instant access and linkage and use all internal and external customer information
13 Slide 13 What is Partner Relationship Management (PRM)? Applications that apply many of the same tools used in CRM systems to enhance collaboration between a company and its business partners, such as distributors and dealers, to better coordinate and optimize sales and service to customers across all marketing channels
14 Slide 14 What is Enterprise Resource Planning (ERP)? A cross-functional enterprise system driven by an integrated suite of software modules that supports the basic internal business processes of a company
15 Slide 15 What ERP Process & Information Flows are needed?
16 Slide 16 What are the benefits of ERP? Quality and Efficiency: ERP creates a framework for integrating and improving a company s internal business processes that results in significant improvements in the quality and efficiency of customer service, production, and distribution Decreased Costs: Significant reductions in transaction processing costs and hardware, software, and IT support staff Decision Support: Provides vital cross-functional information on business performance quickly to managers to significantly improve their ability to make better decisions in a timely manner Enterprise Agility: ERP breaks down many former departmental and functional walls of business processes, information systems, and information resources
17 What are the costs of ERP? Slide 17
18 What are the trends in ERP? Slide 1
19 Why do ERPs fail? Slide 19 Business mangers and IT professionals underestimate the complexity of the planning, development, and training needed Failure to involve affected employees in the planning and development phases Trying to do too much too fast in the conversion process Failure to do enough data conversion and testing
20 Slide 20 What is Supply Chain Management (SCM)? A cross-functional inter-enterprise system that uses information technology to help support and manage the links between some of a company s key business processes and those of its suppliers, customers, and business partners
21 What are the objectives of SCM? Slide 21
22 What is the role of SCM? Slide 22
23 Slide 23 What does a SCM do? Materials Management: share accurate inventory and procurement order information, ensure materials required for production are available in the right place at the right time, and reduce raw material spending, procurement costs, safety stocks, and raw material and finished goods inventory Collaborative Manufacturing: optimize plans and schedules while considering resource, material, and dependency constraints
24 Slide 24 What does a SCM do? Collaborative Fulfillment: commit to delivery dates in real time, fulfill orders from all channels on time with order management, transportation planning, and vehicle scheduling, and support the entire logistics process, including picking, packing, shipping, and delivery in foreign countries Supply Chain Event Management: monitor every stage of the supply chain process, from price quotation to the moment the customer receives the product, and receive alerts when problems arise
25 Slide 25 What does a SCM do? Supply Chain Performance Management: report key measurements in the supply chain, such as filling rates, order cycle times, and capacity utilization
26 What are the trends in SCM? Slide 26
27 What are the benefits of SCM? Slide 27 Faster, more accurate order processing. Reductions in inventory levels. Quicker times to market. Lower transaction and material costs. Strategic relationship with suppliers.
28 Why do SCMs fail? Slide 2 Lack of proper demand planning knowledge, tools and guidelines Inaccurate or overoptimistic demand forecasts Inaccurate production, inventory and other business data provided by a company s other information systems Lack of adequate collaboration among marketing, production, and inventory management departments within a company Immature, incomplete or hard to implement SCM software tools
29 Slide 29 What is Electronic Data Interchange (EDI)? The electronic exchange of business transaction documents over the Internet and other networks between supply chain trading partners
30 What is it, really??? Slide 30 A set of standards for structuring information to be electronically exchanged between and within businesses, organizations, government entities and other groups The standards describe structures that emulate documents, for example purchase orders to automate purchasing. The term EDI is also used to refer to the implementation and operation of systems and processes for creating, transmitting, and receiving EDI documents.
31 What activities are involved? Slide 31
32 Slide 32 Are there any Questions???
Materi 11 Enterprise Business Systems. Management Information System Dr. Hary Budiarto
Materi 11 Enterprise Business Systems Management Information System Dr. Hary Budiarto Customer Relationship Management (CRM) Definition: The use of information technology to create a cross-functional enterprise
More informationChapter 7. Electronic Business Systems. 2008,The McGraw-Hill Companies, All Rights Reserved. McGraw-Hill/Irwin
Chapter 7 Electronic Business Systems McGraw-Hill/Irwin 2008,The McGraw-Hill Companies, All Rights Reserved Learning Objectives 1. Identify the following cross-functional enterprise systems, and give examples
More information7-1 McGraw-Hill/Irwin
7-1McGraw-Hill/Irwin 7 Chapter Electronic Business Systems Cross-functional Enterprise Systems Functional Business Systems McGraw-Hill/Irwin Copyright 2007 by The McGraw-Hill Companies, Inc. All rights
More information2. Define e-buisness. Explain with a neat sketch the transaction processing cycle in detail.
1. With the help of neat figure, explain the enterprise application architecture illustrating the major cross functional enterprise application and their interrelationships. 2. Define e-buisness. Explain
More informationManagement Information Systems - Enterprise Systems
Management Information Systems - Enterprise Systems Cross Functional Systems What is EDI? Why ERP? What is ERP? Evolution of ERP Benefits of ERP SAP Overview What is CRM? Learning Objectives Refer (Unit
More informationEnterprise e-business Systems
1 Enterprise e-business Systems 2 Learning Objectives Identify the following aspects of customer relationship management (CRM), enterprise resource management (ERP), and supply chain (SCM) mgt systems:
More informationOrganizational Information Systems. 60 Slides
10 Organizational Information Systems 60 Slides [ LEARNING OBJECTIVES] 1. Explain the purpose of transaction processing systems. 2. Explain the types of support information systems can provide for each
More informationSupply Chain Management Strategy and Design
Supply Chain Management Strategy and Design 1 Lecture Outline The Management of Supply Chains Green Supply Chains Information Technology: A Supply Chain Enabler Supply Chain Integration Supply Chain Management
More informationChapter 9 ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS. 14-Dec-15. Enterprise Systems
MANAGING THE DIGITAL FIRM, 12 TH EDITION Learning Objectives Chapter 9 ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS VIDEO CASES Case 1: Sinosteel Strengthens Business
More informationEnterprise Information Systems
Instructor: Kevin Robertson Enterprise Information Systems Lecture Outline 6/7 Learning Objectives 1. Explain how organizations support business activities by using information technologies across the
More informationInformation Systems Within the Organization
10 Information Systems Within the Organization 1. Explain the purpose of transaction processing systems. 2. Explain the types of support information systems can provide for each functional area of the
More informationEnterprise Information Systems
ACS-1803 Introduction to Information Systems Instructor: Kerry Augustine Enterprise Information Systems Lecture Outline 6 ACS-1803 Introduction to Information Systems Learning Objectives 1. Explain how
More information12/02/2018. Enterprise Information Systems. Learning Objectives. System Category Enterprise Systems. ACS-1803 Introduction to Information Systems
ACS-1803 Introduction to Information Systems Instructor: Kerry Augustine Enterprise Information Systems Lecture Outline 6 ACS-1803 Introduction to Information Systems Learning Objectives 1. Explain how
More informationChapter 9. Achieving Operational Excellence and Customer Intimacy: Enterprise Applications
Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications LEARNING OBJECTIVES How do enterprise systems help businesses achieve operational excellence? How do supply chain
More informationEpicor for Distribution
Epicor for Distribution As a distributor, you know that employing a powerful technology strategy is a key to success and to staying ahead of the competition, which seems to get more sophisticated every
More informationBRIGHT SUITE Optimize Fulfillment with Deposco
BRIGHT SUITE Optimize Fulfillment with Deposco Cloud-Based Order Management & Omnichannel Fulfillment Solutions to Solve Your Supply Chain Challenges Deposco, Inc. 4800 North Point Parkway Suite 100 Alpharetta,
More informationEnterprise Systems MIT 21043, Technology Management and Applications Lecturer in Charge S. Sabraz Nawaz
Chapter 8 Enterprise Systems MIT 21043, Technology Management and Applications Lecturer in Charge S. Sabraz Nawaz Lecturer in Management & IT 1 Learning Objectives Understand the essentials of enterprise
More informationBUSINESS SOLUTIONS. An evolution for your business software
BUSINESS SOLUTIONS An evolution for your business software Evolving the TRAVERSE Framework for your business TRAVERSE Global is a flexible, adaptable ERP solution that leverages the rich information and
More informationManagement Information Systems
Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Lecturer: Richard Boateng, PhD. Lecturer in Information Systems, University of Ghana Business School Executive Director,
More informationChapter by Prentice Hall
Chapter 2 E-Business: How Businesses Use Information Systems 2.1 2007 by Prentice Hall STUDENT LEARNING OBJECTIVES What are the major features of a business that are important for understanding the role
More informationCHAPTER 5. CRM in Current Era
CHAPTER 5 CRM in Current Era - 54 - 5.1 - Introduction 5.2 - Concept of e-crm 5.3 - Differences between CRM and e-crm 5.4 - Types of e-crm 5.5 - e-crm through the Customer Lifecycle 5.6 - Benefits of e-crm
More informationThe World of e-business Management Information Systems
The World of e-business 406.306 Management Information Systems Jonghun Park jonghun@snu.ac.kr Dept. of Industrial Engineering Seoul National University 9/20/2007 electronic commerce The buying and selling
More information2) Which of the following would NOT be considered a contact point? 2) A) Web site B) retail store C) intranet D)
Exam Name MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) Enterprise systems provide value both by increasing efficiency and by providing firm-wide
More informationAdvancements in ERP for FMCG
Advancements in ERP for FMCG Introduction Prior to a discussion of the advancements in Enterprise Resource Planning (ERP) for the Fast Moving Consumer Goods (FMCG) industry, it is important to first take
More informationMIS 14e Ch09. Achieving Operational Excellence and Customer. Intimacy: Enterprise Applications. 21-Feb-16. Chapter 9
MIS 14e Ch09 6.1 Copyright 2014 Pearson Education, Inc. publishing as Prentice Hall Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications Video Cases Video Case 1a:
More informationINFORMATION SYSTEMS IN THE ENTERPRISE
Chapter 2 INFORMATION SYSTEMS IN THE ENTERPRISE 2.1 2003 by Prentice Hall OBJECTIVES What are the key system applications in a business? What role do they play? How do information systems support the major
More informationBeyond ERP: Advanced Applications Can Deliver Rapid Payback and Competitive Edge
Beyond ERP: Advanced Applications Can Deliver Rapid Payback and Competitive Edge October 2004 Industry Directions Inc. www.industrydirections.com Many manufacturers and distributors need to find new ways
More informationChapter 10: Knowledge Transfer in the E-World. Chapter 10: Knowledge Transfer in the E-World
CHAPTER 10 KNOWLEDGE TRANSFER IN THE E-WORLD The E-World Intranets Internet technology to serve the internal needs of an organization Superior to traditional internal communication systems Link knowledge
More informationThink of the customer journey Mobile is a must-have POS must get personal Upselling and cross-selling
Digital technology has transformed the world and people s expectations when it comes to many industries, including retail. Many retailers are, however, behind the curve, using technology that cannot deliver
More informationFocused sales management
Focused sales management (888) 724-3999 sales@azamba.com www.azamba.com Make the most of every sales opportunity Sage CRM directs your sales efforts toward the most profitable, most winnable deals and
More informationSage CRM I White Paper
I White Paper Enhance Your Business Relationships With The Premier Provider of Effective Business Software Solutions National Presence, Local Touch 1.800.4.BLYTHE www.blytheco.com Accelerate Your Performance
More information9/26/2008. Chapter Objectives PART 3. Concepts in Enterprise Resource Planning 2 nd Edition
Concepts in Enterprise Resource Planning 2 nd Edition Chapter 3 Marketing Information Systems and the Sales Order Process Chapter Objectives Describe the un-integrated sales processes of Fitter Snacker,
More informationChapter 1. The Context of Systems Analysis and Design Methods. McGraw-Hill/Irwin
Chapter 1 The Context of Systems Analysis and Design Methods McGraw-Hill/Irwin Copyright 2007 by The McGraw-Hill Companies, Inc. All rights reserved. Objectives 1-2 Define information system and name seven
More informationChapter 7. E-Supply Chains, Collaborative Commerce, Intrabusiness EC, and Corporate Portals
Chapter 7 E-Supply Chains, Collaborative Commerce, Intrabusiness EC, and Corporate Portals Learning Objectives 1. Define the e-supply chain and describe its characteristics and components. 2. List supply
More informationRESEARCH NOTE NETSUITE S IMPACT ON WHOLESALE AND DISTRIBUTION COMPANIES
Document L11 RESEARCH NOTE NETSUITE S IMPACT ON WHOLESALE AND DISTRIBUTION COMPANIES THE BOTTOM LINE When Nucleus examined wholesale and distribution customers using NetSuite, analysts found it enabled
More informationInformation Systems in the Enterprise
Chapter 2 OBJECTIVES Information Systems in the Enterprise Evaluate the role played by the major types of systems in a business and their relationship to each other Describe the information systems supporting
More informationOver 70 countries worldwide use our award winning AquaCRM web-based customer relationship management solution
Over 70 countries worldwide use our award winning AquaCRM web-based customer relationship management solution Customer Relationship Management Customer Relationship Management (CRM) is far more than just
More informationSupply Chain Management. Supply Chain Management. Lecture Outline. Supply Chain. Supply Chain Illustration
Ir. Haery Sihombing/IP Pensyarah Fakulti Kejuruteraan Pembuatan Universiti Teknologi Malaysia Melaka 5 Supply Chain Management Lecture Outline Supply Chain Management Information Technology: A Supply Chain
More informationMaterial available on web at
Material available on web at http://gtumcain.wordpress.com Major topics Modules of ERP Human Resources Management Financial Management Inventory Management Quality Management Sales and Distribution (Murlidhar
More informationWhitepaper Omni-Channel Strategy in Contact Centers. Status 08/2017. We record & analyze communications
Whitepaper Omni-Channel Strategy in Contact Centers Status 08/2017 1 Market requirements What customers expect Today s customers are flexible, well-informed and have become more demanding than ever by
More informationINTERNAL ASSESSMENT TEST 1 Answer Keys
INTERNAL ASSESSMENT TEST 1 Answer Keys Subject & Code: Information Sytems-10IS72 Name of the faculty: Mrs. Aisha Begam Q. No Questions Marks 1 a) What is an information system? Explain in detail the classification
More informationA Matter ATLANTIS ERP ATLANTIS ERP ATLANTIS ERP s ATLANTIS ERP
A Matter of Strategy In today s demanding and fast changing business environment, the installation of an IT system constitutes a matter of strategy. The upgrade to a state-of-the-art system is based on
More informationWhite Paper Integrating Duck Creek Technologies with ECM. Reducing complexity for the commercial insurance carrier
White Paper Integrating Duck Creek Technologies with ECM Reducing complexity for the commercial insurance carrier Commercial property and casualty carriers face complexities that have historically challenged
More informationHosted CRM vs. In-House: Which Direction Should Your Company Take? WHITEPAPER
Hosted CRM vs. In-House: Which Direction Should Your Company Take? LuitBiz CRM Makes Your Work Seems Much Easier Luit Infotech Private Limited Phone: + 91 80 4206 1217 Email: sales@luitinfotech.com Website:http://www.luitinfotech.com
More informationIntranets and Manufacturing
Intranets and Manufacturing Sistem e-businesse (MG-652) Jurusan Manajemen Outline 1. Defining the terminology 2. Emerging Business Requirements 3. Manufacturing Information Systems 4. Intranet-Based Manufacturing
More informationLuitBiz CRM Brochure. Luit Infotech Private Limited. Phone: Website:http://www.luitinfotech.
LuitBiz CRM Brochure LuitBiz CRM is a true 360 SaaS CRM with Sales, Marketing, Support, Contacts & Customer Portal Modules Luit Infotech Private Limited Email: sales@luitinfotech.com Phone: +91 80 4206
More informationManagement Information Systems, Sixth Edition. Chapter 3: Business Functions and Supply Chains
Management Information Systems, Sixth Edition Chapter 3: Business Functions and Supply Chains Objectives Identify various business functions and the role of ISs in these functions Explain how ISs in the
More informationInfor Distribution SX.e
Distribution Infor Distribution SX.e Deliver more With a constantly shifting business landscape and growing competition from e-tailors, you need to deliver more than what has been traditionally expected
More informationGrey Chameleon Call Now: Tollfree:
Grey Chameleon Knowledge and software Strategize. Adapt. Succeed Call Now: Tollfree: 310.313.0047 866.419.6459 Web: www.aiminsight.com Email: intouch@aiminsight.com All whitepapers are courtesy of grey
More informationSupply Chain Management
A Seminar report On Supply Chain Management Submitted in partial fulfillment of the requirement for the award of degree Of MBA SUBMITTED TO: SUBMITTED BY: Acknowledgement I would like to thank respected
More informationConnectivity in the Supply Chain
2004 Report Connectivity in the Supply Chain Thank You To Our Respondents We are pleased to present the findings of the 2004 study on Connectivity in the Supply Chain. Our hope is that this data will provide
More informationNETSUITE FOR. HOME FURNISHING DISTRIBUTORS A Unified Application to Manage Your Home Furnishings Business
NETSUITE FOR HOME FURNISHING DISTRIBUTORS A Unified Application to Manage Your Home Furnishings Business Grab a seat and enjoy. Read Time: 6 minutes NETSUITE FOR HOME FURNISHING DISTRIBUTORS A Unified
More informationSELL MORE. SERVICE MORE... PERIOD.
SELL MORE. SERVICE MORE... PERIOD. Dealer-Inspired Service and Customer Retention Solutions Designed to help solve daily dealer challenges, AutoLoop s proprietary solutions have proven to generate 0%+
More informationBased on the narrative provide the best answer to the following questions about the swimlane and ERD diagrams:
Mini-Case - Read the following narrative carefully: You work for a company called Barb s Bikes. Barb s Bikes is a small company that purchases high-end bicycle parts (i.e. frames, wheels, tires, peddles),
More informationull file at
02 Student: 1. What is a distribution chain? A. The path a product follows once it leaves the warehouse B. The business partners involved with supplying and distributing products or services C. The path
More informationRole of IT. in a Supply Chain. Information Technology. in a Supply Chain. Use of Information
Information Technology in a Supply Chain Role of IT Information is the driver that serves as the glue to create a coordinated supply chain Information must have the following characteristics to be useful:
More informationBUSINESS SOLUTIONS. The Next Generation of Business Management Software
BUSINESS SOLUTIONS The Next Generation of Business Management Software TRAVERSE IS THE NEXT GENERATION OF BUSINESS SOFTWARE TRAVERSE is a flexible, adaptable ERP solution that leverages the rich information
More informationDrive collaboration and innovation through a social enterprise
Drive collaboration and innovation through a social enterprise Fashioning success through social The right inventory at the right place at the right time. Sounds like a simple formula for success. Then
More informationUNIT 4 MANAGEMENT OF. Chapter 10 Management of Change CHANGE. Gavin Duffy
Chapter 10 Management of Change 1 Chapter 10 Change Employee Empowerment 2012 Q6 (A) Discuss the benefits and risks of empowering employees within a business. (20 marks) MS: 4 @ 5 marks (2+3) A benefit
More informationJewelry Manufacturing
JEWELRY MANUFACTURING Benefits Improve supplier management and collaboration to tighten inventory control Integrate quality management into core processes to reduce risk Improve warehousing and transportation
More informationElectronics and High Tech
Epicor for Electronics and High Tech Functionality XXSupports Global operations with comprehensive multisite capabilities XXDemand Planning and Forecasting to minimize obsolescence XXEmbedded robust quality
More informationA White Paper by Exact Software ERP-II: Making ERP Deliver On Its Promise to the Enterprise. Business Unified
A White Paper by Exact Software ERP-II: Making ERP Deliver On Its Promise to the Enterprise Business Unified Introduction Conventional ERP has fallen short in a few areas that are critical to today s business
More informationThe essential guide to improving customer experience. Smarten up your customer experience with an integrated CRM and Business Management Solution
The essential guide to improving customer experience Smarten up your customer experience with an integrated CRM and Business Management Solution Contents Executive summary Chapter 1: Why customer experience
More informationTurn Your Business Vision into Reality with Our Light Weight Business Automation Suite Built on Microsoft Dynamics CRM Framework
Packaging of Functionality and Product Capabilities of elite (Microsoft Dynamics CRM) ENHANCED CUSTOMER SERVICE EXPERIENCE Turn Your Business Vision into Reality with Our Light Weight Business Automation
More informationModule 03 ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS
Module 03 ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS ICT 41013, ICT in Business and Governance By S.Sabraz Nawaz M.Sc. in IS (SLIIT), BBA (Hons.) Spl. In IS (SEUSL),
More informationUncover possibilities with predictive analytics
IBM Analytics Feature Guide IBM SPSS Modeler Uncover possibilities with predictive analytics Unlock the value of data you re already collecting by extracting information that opens a window into customer
More informationEnhancing productivity. enabling Success. Sage CRM
Enhancing productivity. enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives
More informationChapter 6. Supporting Processes with ERP Systems. Copyright 2015 Pearson Education, Inc. 6-1
Chapter 6 Supporting Processes with ERP Systems Copyright 2015 Pearson Education, Inc. 6-1 Learning Objectives Q1. What problem does an ERP system solve? Q2. What are the elements of an ERP system? Q3.
More informationFunctional Business Systems
Functional Business Systems Transaction Processing Systems Transaction processing systems (TPS) are cross-functional information systems that process data resulting from the occurrence of business transactions.
More informationCustomer Relationship Management (CRM) system for Business
Customer Relationship Management (CRM) system for Business Best Suited for: Corporate any others organization of Credit Rating Industry, Trading & Service Organization Used Technology: C#, ASP.NET, SQL
More informationWKU-MIS-B06 Transaction Processing, Functional Applications, CRM, and Integration. Management Information Systems
Management Information Systems Management Information Systems B06. Transaction Processing, Functional Applications, CRM, and Integration Code: 166137-01+02 Course: Management Information Systems Period:
More informationIN COMMAND. Mobile Enable Your Supply Chain WHITE PAPER MOBILE INITIATIVES FOR WAREHOUSING & DISTRIBUTION EXECUTIVES PART I
IN COMMAND MOBILE INITIATIVES FOR PART I WHITE PAPER MOBILE INITIATIVES FOR W arehousing and Distribution Executives are constantly looking for opportunities to reduce operating costs, while also improving
More informationThe Internet of Things: Unlocking New Business Value. Let Oracle energize your business with IoT-enabled applications.
The Internet of Things: Unlocking New Business Value Let Oracle energize your business with IoT-enabled applications. Cloud technology is well suited to enable IoT, offering high degrees of agility, low
More informationEnterprise Application Integration Leon Andretti Abdillah. 02 EAI Concepts
Enterprise Application Integration Leon Andretti Abdillah 02 EAI Concepts Definition 1 Another name is EII (Enterprise Information Integration), BPI (Business Process Integration) BPI: Business Process
More informationChapter 2 Enterprise Systems
Chapter 2 Enterprise Systems TRUE/FALSE 1. One of the primary goals of implementing an ERP system is to standardize systems across multiple locations and multiple divisions. T 2. Submitting a purchase
More informationRETAIL MANAGEMENT SOFTWARE SYSTEMS for consumer electronics and household appliances retailers
RETAIL MANAGEMENT SOFTWARE SYSTEMS for consumer electronics and household appliances retailers Manage a fast-moving stock in your physical and online stores and provide consistently high-quality service
More informationManaging the Service Supply Chain
1 Chapter Managing the Service Supply Chain INTRODUCTION A considerable amount of literature and software is available regarding supply chain management (SCM), enterprise resource planning (ERP), and customer
More informationCloud solutions for bigger business
Cloud solutions for bigger business Advance your bigger business MYOB Advanced Platform benefits 1 Easy MYOB Advanced Business is an online business Enterprise Resource Management system (ERP) and MYOB
More informationCHAPTER 3 ENTERPRISE SYSTEMS ARCHITECTURE
CHAPTER 3 ENTERPRISE SYSTEMS ARCHITECTURE 1 Learning Objectives Examine in detail the enterprise systems modules and architecture. Understand the effects of a well-designed architecture on ERP implementation.
More informationAPP IDEA GUIDE. Mobile app ideas to keep business moving
APP IDEA GUIDE Mobile app ideas to keep business moving INTRODUCTION The world s gone mobile. Now your employees are asking for mobile apps so they can access company data and functions wherever they go.
More informationSupply Chain Management. Keep up with demand and ensure optimal efficiency through real-time monitoring of inventory status
Supply Chain Management Keep up with demand and ensure optimal efficiency through real-time monitoring of inventory status Contents Purchasing 3 Business Partners and Products 3 Flexible Pricing Rules
More informationTopics covered 9/16/2015
Proses Bisnis dan Informasi Suryo Widiantoro, ST, MMSI, M.Com(IS) Topics covered 1. Importance of competitive advantage 2. Porter 5 forces model 3. Strategy for competitive advantage 4. IT in value chain
More information5 STEPS TO AUTOMATE YOUR PRODUCT LIFE CYCLE A guide produced by Sweet Systems
5 STEPS TO AUTOMATE YOUR PRODUCT LIFE CYCLE A guide produced by Sweet Systems The foundation of the Internet of Things The foundation of the Internet of Things - IoT - is about device-to-device communication.
More informationWhat if... You could deploy the leading industrial ERP solution with the lowest total cost of ownership, freeing up capital for other ventures?
Overview What if... You could quickly and easily take steps to embrace speed and agility, while reducing IT upgrade and maintenance costs within your industrial manufacturing operations? You could implement
More informationSCALE SUPPLY CHAIN TECHNOLOGY THAT S SCALED TO FIT AND READY TO RUN MANHATTAN
MANHATTAN SCALE SUPPLY CHAIN TECHNOLOGY THAT S SCALED TO FIT AND READY TO RUN Today s commerce revolution has created unprecedented challenges for companies seeking to meet the ever-changing demands of
More informationMicrosoft Dynamics AX. Inextricably Linked. How Information Technology Helps Drive and Support Lean Manufacturing.
Microsoft Dynamics AX Inextricably Linked How Information Technology Helps Drive and Support Lean Manufacturing www.microsoft.com/dynamics/ax Contents Introduction... 3 The challenge of customer expectations,
More informationGuide. Omni-Channel Order Management
Guide Omni-Channel Order Management Omni-Channel Order Management Guide 02 Omni-Channel Order Management Guide The retail industry is undergoing a phenomenal transformation. Technological advances and
More informationFocused sales management
Focused sales management Make the most of every sales opportunity helps you make the most of cross-selling and upselling opportunities. With instant access to pipelines, calendars, sales reports, contacts,
More informationNCR ALOHA RESTAURANT SOLUTIONS For Quick Service Restaurants
NCR ALOHA RESTAURANT SOLUTIONS For Quick Service Restaurants For more information visit ncr.com/hospitality or contact us at hospitality.information@ncr.com Operate with efficiency. Manage the operation.
More informationSAP Automotive for Vehicle Wholesales and Spare Parts Business
SAP Automotive for Vehicle Wholesalers and Spare Parts Chapter Business 3 SAP Automotive for Vehicle Wholesales and Spare Parts Business SAP Automotive for Vehicle Wholesales Do your customers expect flexible,
More informationAUTOMATE AND ACCELERATE YOUR ENTIRE FUEL SUPPLY CHAIN MANAGEMENT PROCESS
AUTOMATE AND ACCELERATE YOUR ENTIRE FUEL SUPPLY CHAIN MANAGEMENT PROCESS Adjust to market changes in real time, maximize margins, save time and increase customer satisfaction with Axxis fuel management
More informationMicrosoft Dynamics CRM Online
Microsoft Dynamics CRM Online Microsoft Dynamics CRM Online combines your everyday Microsoft Office applications with powerful customer relationship management (CRM) software accessed over the Internet
More informationOMNI-CHANNEL CUSTOMER CARE: HOW TO DELIVER CONTEXT-DRIVEN EXPERIENCES
RR OMNI-CHANNEL CUSTOMER CARE: HOW TO DELIVER CONTEXT-DRIVEN EXPERIENCES October 2017 Omer Minkara VP and Principal Analyst, Contact Center and Customer Experience Management Using more channels is no
More informationWHITEPAPER. Roadblocks To Profitable ETO/MTO Manufacturing Sales: How Configure-Price-Quote (CPQ) Software Can Help
WHITEPAPER Roadblocks To Profitable ETO/MTO Manufacturing Sales: How Configure-Price-Quote (CPQ) Software Can Help INDEX What Is Configure-Price-Quote (CPQ)? 3 Expected benefits of CPQ software 5 The Three
More informationIntroduction to e-business Systems
1 Introduction to e-business Systems 2 Learning Objectives Give examples of how Internet and other information technologies support business processes within the business functions of.. Accounting, Finance,
More informationTime: 3 hours. Full Marks: 70. The figures in the margin indicate full marks. Answer from all the Groups are directed. Group A. Answer all questions.
COPYRIGHT RESERVED End SEM (IV) MCA (XXIV) ERP 2017 Time: 3 hours Full Marks: 70 Candidates are required to give their answers in their own words as far as practicable. The figures in the margin indicate
More informationSugar Product Brief. Create better business relationships.
Sugar Product Brief Setting your business apart from your competition begins with better customer experiences. Sugar empowers your entire organization to build better business relationships by consistently
More informationCompany Profile.
Company Profile www.tadeinfotech.com About our Company TADE is a Business Consulting and IT Services organization with expertise in providing integrated solution to Management Information System. We design
More informationSOLUTIONS FOR CHAPTER 2
Accounting Information Systems, 10e 1 SOLUTIONS FOR CHAPTER 2 Discussion Questions DQ 2-1 After the core of an ERP system has been implemented, any of the modules may then be implemented separately. What
More information1. The path a product or service follows from the originator of the product or service
Chapter 02 Major Business Initiatives: Gaining Competitive Advantage with IT Multiple Choice Questions 1. The path a product or service follows from the originator of the product or service to the end
More information