Your Voice, Your Office Our Cloud. Hosted PBX Telephony Solution Powered by Ericsson-LG Enterprise s ipecs-cloud Platform

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1 Your Voice, Your Office Our Cloud Hosted PBX Telephony Solution Powered by Ericsson-LG Enterprise s ipecs-cloud Platform

2 Designed to empower businesses with a truly feature-rich and reliable Cloud Voice solution. Cloud Factory is proud to offer the New Zealand market a built for business Cloud Voice Solution. It is designed to empower businesses with a truly feature-rich and highly reliable Coud Voice solution. Making the decision to move your telephony service into the Cloud provides businesses with many benefits including a more efficient workforce, a flexible working environment and future-proofed growth partnership. Selecting your Cloud Partner is an important decision as the requirements that your business has today, will most likely change tomorrow. Cloud Factory is a great choice as we can provide a host of advanced features and customisable benefits normally only available with an on premise solution, ensuring your businesses requirements are met today, and tomorrow. Our Voice solution will provide each business user a state of the art IP Deskphone, feature-rich PBX functionality, fantastic calling rates and a high quality business grade telephony service manageable via an online portal. Cloud Factory can provide a host of specialised services including a full Contact Centre solution, Disaster recovery planning and Skype for Business/Microsoft Lync integration. There is no commitment to a certain number of voice channels either, any voice connected handset will always have a line available. Whether you are a small business looking to grow, a large business looking to streamline or a multi-site business wanting to operate as a single site, Cloud Factory has a purpose built solution to fit. Why Cloud? Scalability Disaster Recovery Security Automatic Updates No Capital Cost Mobility Work from Anywhere Why Cloud Factory? Global Vendor Enterprise Solution 24/7 Support Locally Hosted Advanced Functionality & Features High Level of Redundancy

3 Tailor Your Office Tailor Your Office with our Cloud Our Cloud Factory Voice solution can be tailored to your business and requirements for each of your teams. Tech Support Warehouse - Cordless Phone - Mobile Extension - Call Centre Solution - Wireless Headsets Contact Centre By knowing what s happening in the que you can support your customers better. Having a simple announcement with auto attendant helps direct the call. - ACD Groups - Dashboards - Reporting - Recording - Supervisor / User Logins - Wired Headsets IT Manager With simply and intuitive web portal, the IT Manager can make changes to the ipecs portal and complete handset moves quickly. - ipecs Portal - 24/7 Support Finance Enables finance to generate reports to help stay on top of costs and response times. - Billing Portal - Account Coding Boardroom - Conference Room Managing Director Scale and grow your business with confidence knowing that everyone in the business can communicate and collaborate. - ipecs Portal - Billing Portal Reception The receptionist can see what everyone is doing and transfer calls with a single button or mouse click. - Multiple Auto Attendant - Paging - Running multiple business under one post Sales Team Enables your sales teams to use their smartphones and laptops when they are travelling by utilising the local calling rates. - Hot Desking - Voic to - Call Mobile Extension - UC Mobile (late 2016)

4 Deskphones IP Deskphones & Accessories Cloud Factory s Core Package provides each user with a turnkey built-for-business cloud voice solution. Each user will receive an IP deskphone, a local number, great calling rates including FREE local calling, 24/7 local help desk support and all of the powerful telephony features. Choose from our range of IP Deskphones, IP Extension Modules and Headsets. 4-Button IP Deskphone (with Core Pack) Ideal for businesses needing to access the functionality of the Cloud Factory platform with HD voice and a corded headset interface. A perfect handset to deploy to all users requiring a simple operation with the Cloud Factory features. 5-Button IP Deskphone This gives businesses the full functionality of the Cloud Factory platform with HD voice, full duplex speakerphone and wired or wireless headset interface. It also offers additional programmable keys so you can quickly access the features your users need with a single button. 10-Button IP Deskphone This mid-range phone gives businesses the full functionality of the Cloud Factory platform with HD voice, full duplex speakerphone, headset interface and gigabit support. These handsets offer additional programmable keys so you can quickly access the features your users need with a single button. 24-Button IP LCD Deskphone If your business receives a high volume of calls the integrated presence helps show user availability. This phone has programmable keys viewable across three pages. This high-end phone also includes gigabit support, HD voice and a headset interface. Touchscreen IP Deskphone This is Cloud Factory s premium desktop video phone with multi-touch user interface. It s multi-functional solution with voice and video function provides unlimited benefits to diverse user, ideal for executives and managers.

5 Accessories Cordless Phone* When you need a cordless option for your mobile workers or warehouse staff, this cordless option allows you to be reachable within a 50m radius of the base. The hands-free talking function is great for multitasking with ease. It also offers great HD sound quality and uses DECT technology. *Repeaters also available to extend the range. IP Attendant Reception Console With high volumes of calls, a quick and easy interface to answer and transfer the calls is vital. IP Attendant provides a simple and intuitive tool to support a busy reception. Compatible with Windows PC environments. 12/24 Button IP Extension Module* These modules enable you to collate all your key contacts onto a quick dial button and enables you to view when your contacts are on another call. *Only available for 10-Button and 24-Button IP Deskphones Wireless Convertible Headset* With superior comfort and call management, you gain mobility to multitask handsfree up to 100 metres. The most secure DECT handset on the market certified by DECT Forum. This offers a choice of 3 comfort-tested wearing options to match your personal style. *Compatible with the 10-Button phone and higher. Wired Monaural Headset Premium audio which assures quality customer communications and an overthe-head, all day comfortable design for intensive use. Single and dual earpiece options meet varying needs, and a quick disconnect cord lets users walk away from their phones without removing the headset.

6 Unified Communications Unified Communication & Collaboration Empowering your team to work together more productively. Skype for Business Integration Voice enables your Skype for Business UC tools using our simple application. Both Office 365 and on-premise Exchange are supported with this simple add-on app that fully integrates ipecs into your Microsoft UC desktop. UC Mobile* Collaborate with colleagues and stay in contact with customers whilst on the move. Presence: Easily see whether your colleagues are available using integrated presence Instant messaging Video calls to collaborate with colleagues Easy and intuitive conference calling Visual voic ANDROID IOS *Available from late UC Desktop* Access the power of ipecs Unified Communications wherever you are with ipecs UC Desktop Client on your PC. ClickCall: A simple mouse-click to dial numbers Instant messaging Audio conference manager to set up ad-hoc or a conference room Video call & collaboration: Video conference with colleagues on your PC and access screen sharing, white board & web share functions Visual voic *Available from late 2016.

7 Call Centre Solution Contact Centre Solution Quickly and easily build a contact centre solution within Cloud Factory that helps you drive inbound and outbound capability. Agent Supervisor Coaching or Skills Based Training Routing Campaign Management Voice Recording Power-Dialling Automatic Call Distribution Dashboard and Wallboards Reporting Supervisor Report The Cloud Factory Supervisor Interface provides a web portal with all of the information and control needed to supervise a call centre. With performance monitoring, agent stats and queue overviews you can deliver both excellent customer service and the efficiency needed to be successful. User Report Cloud Factory Contact Centre Agent provides all the tools to ensure productivity and outstanding service levels. The web-based agent interface delivers outbound dialling campaigns, inbound call information and the stats to keep your agents motivated.

8 Cloud Factory Portal Cloud Factory Portal A simple yet intuitive interface makes it easy to manage the day to day running of your communicaitons. Fully configurable admin and user access enables you to tailor the interface to meet your business needs. Management Simple admin access Individual user access Easy flex key management Add and remove users On-demand feature access Call Barring Company time schedule Easy business continuity, set-up and planning Feature Access Hunt groups Paging groups Pickup groups ACD group Music on hold and announcements Auto Attendant configurator Conference rooms Call coaching Reporting & Recording Multiple levels of reporting Easily searchable Call Recording ACD statistics and reporting ACD wallboard Editable wallboard display Configurable call centre SLAs Agent performance reports

9 Ericsson-LG Enterprise Ericsson-LG Enterprise Partnership Ericsson-LG Enterprise is one of the World s most innovative unified communications companies #1 In South Korea, Russia, Israel and Australia GLOBAL Market leadership with presence in over 60 countries 10M+ Worldwide users in over 60 countries ipecs is an Ericsson-LG Brand 25 RELIABILITY Years in the UK serving growing businesses Resilient data centre infrastructure AWARD WINNING Enterprise System of the Year 2015 R&D INNOVATION Delivering innovative communications technologies. TOP 10 Recognised by Gartner Analysis as a high growth vendor Cloud Factory & Ericsson-LG Partnership Ericsson-LG Enterprise is a leading provider of business communication solutions with over 40 years experience in the global market. Bringing its premium brand ipecs to the market, Ericsson-LG Enterprise delivers a complete product lineup for Unified Communications from small to large-sized businesses and establishes its strong position through advanced technology and diverse reference sites. They aim to build the ipecs brand as one of the world s leading enterprise communication solution providers. Cloud Factory utilises a purpose built cloud voice platform which has been designed and manufactured by International powerhouse Ericsson-LG Enterprise using their proven ipecs-cloud platform and portal.

10 Features Standard Features IP Deskphone Deskphone An easy-to-use 4 Button IP Deskphone that includes the features below. DDI & Extension Features Direct Dial In (DDI) A service that allows a caller to bypass the operator and direct dial the required extension within an organisation. Extension An extension is a phone or internal phone line connected to the hosted telephone system. The extension contains the complete set of features that define the phone s operation including the extension number. Mobile Extension A mobile phone may be registered to an extension allowing the mobile phone to place and receive calls through the system. Voic Features Voic When an extension activates Voic , the call is transferred to a mail box enabling the caller to leave a message. You can personalise your voic with your own message and this will be followed by a beep tone. Voic to Allows you to receive your voic s as a sound file (.wav) to your address, you can then retrieve and manage all your voic s by any client (PC/Mobile/webmail). Your voic s will now become part of your main communication stream rather than being held at your deskphone back at the office. Message Waiting A calling feature that illuminates an LED on a message waiting button to notify a telephone user of waiting voic or SMS (text from another extension) messages. Auto Attendant or Virtual Receptionist A feature that allows callers to be automatically transferred to an extension without the intervention of an operator / receptionist by choosing from multiple options. Group Features Paging Group Extensions can be grouped to receive paging announcements which are played over the speaker of Cloud Factory deskphones. Hunt Group Calls can be routed to a hunt group, which is programmed to distribute the call based on the group type and settings. For example groups can distribute calls in a circular fashion, by longest idle phone, by first idle phone (list based), or ring all phones in the group (a ring group). Additionally Hunt groups can overflow unanswered calls to a variety of destinations Calling Features Call Pickup A feature that enables users in a programmed call pick-up group to answer calls for each other by pressing a preprogrammed button or a special sequence of buttons. Click to Call Users can generate a call to a company directory contact by selecting the contact entry at the customer user web page. Call Park A feature that allows a person to put a call on hold at one deskphone and continue the conversation from any other deskphone. The call park feature is activated by pressing a pre-programmed button or a special sequence of buttons. Call Forwarding A feature that redirects a telephone call to another destination. This can be another extension, a mobile telephone, voic box or another telephone number. Hold Music or Music on Hold (MoH) When an incoming call is placed on hold, the system will play audio from a defined MoH source. This lets the caller know that the call is still active. Three Way Call A feature that allows a combination of internal and/or external parties to be connected in a three way conference call. Caller ID A service that allows a callers telephone number to be displayed on the LCD screen of the called party. If programmed, a name may be displayed instead of a number. Do Not Disturb (DND) A feature that allows a user to reject incoming calls by selecting a feature button or soft key, or entering a code via the deskphone keypad. Once the station is in DND mode, incoming calls are automatically forwarded to another extension, auto attendant or voic . Busy Lamp Field (BLF) An LED on the deskphone which notifies you whether another extension within your organisation is busy on a call or not. Phone & Call Log Features Deskphone Call Log Users can view a list of incoming, outgoing and missed calls on their deskphone by pressing the log soft key. Call Log via Portal Each user may log into their own portal web page giving enhanced control and information relating to their extension. This includes a log and detailed summary of their calls. Billing Portal Allows customers to login and view the current calling spend and call details through a simple and easy to use web interface from anywhere.

11 Features Optional Features Skype for Business/Microsoft Lync Call Control This Cloud service connects the powerful features of Skype for Business to your deskphone via a magnetic client application. Skype for Business (Microsoft Lync) with Call Control can control the deskphone, make calls to the Lync database using the deskphone, as well as control deskphone features such as DND, call forward, transfer and Pickup. Customised Hold Music When an incoming call is placed on hold the system will play audio from a defined MoH source. This lets the caller know that the call is still active. Your own personalised Music file* can be uploaded to the Cloud. *Music files cannot breach copyright. Call Recording A conversation can be recorded automatically or by pressing a pre-programmed button. The call is recorded to a recording server and is accessible via an online portal. Recordings can be downloaded or played back online. Call Control This option enables your Cloud Factory phone to be used to provide basic voice capability to your Lync/Skype for Business service. This will provide click to call type capability from your PC through your Cloud Factory phone. Additional Auto Attendant Allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist by choosing from multiple options. Multiple layers of greetings and destinations can be set up but requires additional licenses. Virtual Mailbox This a Voic box that is available for multiple uses i.e. users wanting to utilize voic but don t have a physical phone or needing a company voic . This can also be setup as an Auto Attendant destination or an end point of a Hunt Group ring flow. We are able to offer this with or without its own Direct Dial Number. Conference Room A user can set up a conference room and invite internal and/or external callers to join the conference. Users can be asked to enter a password in order to join the conference. Account Coding Allows users to track specific calls for reporting and/or billing purposes. The feature is activated by entering a preprogrammed sequence of digits while on the call. Hot Desking/Virtual Desk Cloud Factory Phones can be assigned as Hot Desk phones allowing users (Agents) to login with the cloud. The Hot Desk will become active and will take on the attributes defined for the Agent s extension number. When the Agent logs off, the Hot Desk phone becomes inactive and the Agent s calls are forwarded to the user-entered destination. A different Agent may then login through the inactive Hot Desk phone. Virtual Desk is similar, but instead of logging into a Hot Desk dedicated phone, a user can log into another user s phone. Disaster Recovery/Call Failover If your extension becomes disconnected and is not working due to a power outage, natural disaster or other reasons, we are able to send your extension calls to a pre-programmed phone number as specified by you during installation. Remote Office Have your extension control your home/mobile phone as if you were in the office. From the portal, you are able to have the system ring your home/mobile number and once answered, you will then be connected to the person who you dialled through the portal. Fax to A service that converts a received Fax message/s into a format that can be forwarded to you as an . Advanced Features Skype for Business/Microsoft Lync Call Control with Voice If you currently use Skype for Business, you can leverage your investment with the Cloud Factory s Skype for Business Voice client. The (magnetic) client latches onto your Skype for Business application and provides the application with a voice platform, so you no longer need to use another device to link with Skype to add calling to your Lync investment. Contact Centre Suite Cloud Factory includes a specific portal for users to access and control their ACD Report functions. ACD Report Portal allows the ACD Agent, Supervisor or Manager access to statistical and performance monitoring information, and provides softphone type controls for the Agent/Supervisor phone and a wallboard feature for the ACD Manager. In addition, the ACD Manager can set defined service level indicators that both Managers and Supervisors can access. IP Attendant This is a powerful PC-based attendant console, designed to enhance call handling and control functions of the attendant, through superb intuitive drag & drop actions. It also allows the attendant to manage the directory with ease of use and a graphical user interface. As a fully functional soft phone the Cloud Factory IP Attendant is an extension in its own right, without the need to be linked to a deskphone. Enterprise Server Integration Designed to integrate with Microsoft Lync or Skype for Business sites that have their own Enterprise Server. Allows complex integration options with our Cloud Factory offering. To be launched in late 2016: UC Client In late 2016 Cloud Factory will support its own native Unified Communications solution UCE.

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