Amdocs Real-Time User Notifications. Amdocs White Paper May 2014

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1 Amdocs Real-Time User Notifications Amdocs White Paper May 2014

2 Amdocs Real-Time User Notifications 2 The challenge Consumption of information and data is rising exponentially. Global mobile data traffic reached 1.5 Exabyte per month at the end of 2013 with 18 Exabyte annually. That s nearly 18 times the size of the entire global Internet in Exabytes per month 61% CAGR Middle East and Africa (9.4%) North America (18.6%) 9 Asia Pacific (42.4%) Central and Eastern Europe (10.3%) Western Europe (12.0%) Latin America (7.3%) Figures in parentheses refer to regional share in Source: Cisco 1

3 Amdocs Real-Time User Notifications 3 The challenge In addition every family or group today has multiple network connected devices used by different members of the family, consuming services at multiple rates, e.g. the kids play online and download movies; Mom works online backing up her work in the cloud; Dad works and downloads music. And they all share the same plan. This poses several challenges to telecom operators: How to accurately measure accumulated usage of all devices and services. Providing real-time notifications when a certain threshold has been crossed. Supporting the rising notifications load to be sent to subscribers. Meeting customers expectations in terms of notification frequency and time. Providing multiple notifications to different channels. Providing different notifications to different plan or group members according to their role; e.g. the plan owner needs to be notified in advance when his quota has reached the threshold in order to decide whether to limit spending and/ or order a top up. A plan member needs to be notified he is going to finish his limit. Providing real-time confirmation on different actions performed, e.g. defining spending limit, adding top up and more. 1 Cisco: Global Mobile Data Traffic Forecast Update, , February 5, 2014

4 Amdocs Real-Time User Notifications 4 Real-time notification Real-time notification is an important tool to increase customer satisfaction by providing the relevant information when it is needed. Real-time notification and user interaction offloads customer care by decreasing the number of calls to a call center and can be used as an efficient promotional tool for new offers and services. Amdocs Convergent Charging enables the operator to simultaneously and accurately measure the different sessions performed by all the plan members and aggregate them into a single account allowance. Then they may decide in real time to issue the subscriber a notification when a threshold has been reached. The system is aware of who is the plan owner and notifies him/her in advance about performing different actions; updating the spending limit and or adding top up, etc. It will also send notifications to the other devices when they are approaching the spending limit so as not to surprise them with service disruption. Amdocs Convergent Charging Notification Layer PNS SMS SMS & Smart Phone push Notification Self-care SMS request Get Subscriber Status Self-care request SMS-C GW Server HLR Amdocs Convergent Charging solution offers real-time notifications on multiple events during subscriber consumption and billing cycles via multiple channels such as SMS, , smart phone notification,.

5 Amdocs Real-Time User Notifications 5 To meet customer satisfaction, Amdocs Convergent Charging notifies the subscriber on: Reaching consumption thresholds during the month Notification when approaching the spending limit Enabling user interaction via SMS/ with the following activities Balance query service allows pre-paid subscribers to get information about their current remaining balance. Usage query service allows subscribers to get information on the user allowance Perform balance top-up using prepaid voucher Receive real time confirmation on the top-up activity Summary In today s world, real-time notification is a must for service providers to engage and maintain subscribers ongoing satisfaction by offering the requested information accurately at the right time according to the right method. Amdocs Convergent Charging offers real-time notifications to the subscriber and empowers service providers to approach and engage subscribers. To better address the subscriber/user experience, the realtime notification also supports: Provisioning of subscriber preferences including: Notifications Preferred channel of notification (SMS, , etc.) Preferred delivery time Notification frequency (daily, weekly, monthly)

6 About Amdocs For 30 years, Amdocs has ensured service providers success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven professional services and managed services operations. With revenue of $3.3 billion in fiscal 2013, Amdocs and its more than 20,000 employees serve customers in over 70 countries. Amdocs: Embrace Challenge, Experience Success. For more information, visit Amdocs at Amdocs has offices, development and support centers worldwide, including sites in: THE AMERICAS: ASIA PACIFIC: EUROPE, MIDDLE EAST & AFRICA: BRAZIL AUSTRALIA Austria ISRAEL SPAIN CANADA CHINA CYPRUS kazakhstan SWEDEN COSTA RICA INDIA CZECH REPUBLIC THE NETHERLANDS UNITED KINGDOM MEXICO JAPAN FRANCE POLAND United Arab Emirates - Dubai UNITED STATES Philippines GERMANY RUSSIA Singapore IRELAND SOUTH AFRICA Taiwan THAILAND VIETNAM For the most up-to-date contact information for all Amdocs offices worldwide, please visit our website at Copyright 2014 Amdocs. All Rights Reserved. Reproduction or distribution other than for intended purposes is prohibited, without the prior written consent of Amdocs. The trademarks and service marks of Amdocs, including the Amdocs mark and logo, Intentional Customer Experience, CES, Clarify, Ensemble, Enabler, Return on Relationship, Intelecable, Collabrent, XACCT, DST Innovis, Stibo Graphic Software, Qpass, Cramer, SigValue, JacobsRimell, ChangingWorlds, jnetx, OpenMarket Inc., MX Telecom Inc., MX Telecom Ltd, Streamezzo, and Bridgewater Systems are the exclusive property of Amdocs, and may not be used without permission. All other marks are the property of their respective owners.