Cloud innovation and automation From Bricks and Mortar to Cloud First API Driven Banking. Sam Poozhikala Senior Director Enterprise Architecture

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1 Cloud innovation and automation From Bricks and Mortar to Cloud First API Driven Banking Sam Poozhikala Senior Director Enterprise Architecture

2 About First Technology Credit Union Digital Transformation at First Tech What we will cover today Journey to Public Cloud <APIs> and <API Management> Dynatrace at First Tech Closing Remarks

3 ABOUT US.

4 Who we are 6th largest Credit Union in with $11.3 Billion in Assets Serving employees of Technology Companies - 500,000 members Ranked the best Credit Union by Money Magazine employees across 3 corporate locations and 42 branches One of the fastest growing Credit Unions in the country for last 5 years Target of $20 Billion in asset size by 2022

5 Becoming America s Most Admired Credit Union Delightful Member and Employee Omni Channel Experience Accelerating Business Capabilities using technology platforms Enabling third parties to expand on offerings and solutions with <API> Access Scale infrastructure to address exponential member growth Zero Downtime of systems and applications even if earthquake hits us Digital Transformation being the Enterprise Enabler

6 Digital Transformation at First Tech PLATFORM SCALABILITY VALUE NETWORK AUTOMATION IOT Platform on Demand Automated High Availability/ Disaster Recovery Adaptive Security Analytics on Demand API and Data on demand Platform Business Model Workflow Integration Robotic Process Automation AI enabled Customer Service and commerce Digital Workspace Device and Channel Independence Cognitive BOTs Smart Buildings (Corporate Locations) Experience Centers (for Members)

7 THE JOURNEY

8 Journey to Hybrid Cloud Co-lo and Microsoft Azure Phase 1 Phase 2 High Availability/Disaster Recovery between On Premise and Azure for Business Critical Applications Promote brand new workloads to use Azure PaaS/IaaS as the first option instead of on premise solutions Start with traditional information security platforms (Firewall/WAF) and gradually mature to Adaptive, Application based security Create application footprints in Azure as IaaS to begin with and explore opportunities to migrate to PaaS Ability to connect across multiple Public and Private Cloud Providers Learn from Phase 1 and implement best practices Add Governance, Controls and Costs Management Production workload migration to Co-Lo and Azure

9 Current Azure Workloads High Availability/Disaster Recovery for 10 Business Critical Applications Data Warehouse and Analytics with Hadoop Clusters on Sitecore CMS ITSM platform on Cherwell Git, TeamCity, Octopus deploy Dynatrace Platform

10 High Level Architecture

11 Architecture Validation with Smartscape What have we migrated? Smartscape helps to understand real dependencies & bottlenecks in hybrid cloud scenarios

12 <API> and <API Management>

13 Automated API Endpoint Monitoring Auto Baselining of Endpoints Feeds into AI & Root Cause Analysis Root Cause Analytics Insights into Load Balanced Environments

14 Service Flow Analysis Identify heavily used services End to End Service Flow

15 Dynatrace at First Tech

16 Dynatrace at First Tech Monitor via Automated Tags Host. Host. Host. Manage via Automated Tags

17 Dynatrace at First Tech Detecting Reoccurring Issues Host name Automated Health Detection

18 Dynatrace at First Tech Evaluated multiple Full Stack Monitoring tools and selected Dynatrace Deployed on all workloads in Azure and critical workloads on-premise Best in Class visibility to applications and underlaying infrastructure Ability to assess end-toend application performance Comprehensive Functionally, we have just begun and probably using only 20% of the capabilities Customizable Portal provides specific dashboards based on different team roles and needs Highly effective in quickly determining root cause of issues Pin-point accuracy to identify compute, storage, Database and network bottlenecks

19 Closing Remarks Banking and Financial Services Domain is being as disrupted as retail Shifting Customer Demography and Innovations in FinTech are demanding a paradigm shift Digital Transformation is not an optional strategy Cloud and <APIs> form the foundational elements of Digital Transformation

20 Closing Remarks Banking and Financial Services Domain is being as disrupted as retail Shifting Customer Demography and Innovations in FinTech are demanding a paradigm shift Digital Transformation is not an optional strategy Cloud and <APIs> form the foundational elements of Digital Transformation Digital Transformation at First Tech requires auto scalable, fully monitored Cloud workloads Ability to connect and monitor highly diverse and interconnected cloud data center workloads will become the norm <APIs> and <API> Management will be the center point of First Tech Growth Legacy Applications are not going to be Cloudified overnight, so it is important to plan for IaaS on Cloud for such applications

21 QUESTIONS AND ANSWERS

22 Thank you

23 Outlook: Monitoring Azure Functions

24 Dynatrace at First Tech Host name Host name Automated Monitoring of all processes on Azure IaaS

25 Service Flow Analysis End to End Service Flow Tightly coupled! Shall we really distribute/extract?

26 Service Flow Analysis Impact on your business AI-powered root cause analysis Visual resolution path