Congratulations on your decision to purchase a new home from WCI.

Transcription

1 Homeowner Manual

2 Congratulations on your decision to purchase a new home from WCI. We share your excitement about your new residence and look forward to assisting you with any questions or services you may need. The WCI Homeowner Manual has been designed to assist you during the warranty period of your home and includes some helpful tips on key maintenance items. In addition, this manual provides a description of our limited warranty program. Please take time to review this material thoroughly. We are delighted to welcome you as part of the WCI family and are always ready to serve you. Sincerely, WCI Management Team (239) WCI Communities, Inc. Page 1

3 Table of Contents Caring for Your Home Reporting Warranty Items... 5 Appliances... 7 Cabinets... 8 Caulking...10 Cementous Finish Concrete Flatwork (Foundation, Lanais, Driveways, Walkways & Pavers) Concrete Masonry Units (Block) Countertops Doors and Locks (Garage Overhead, Interior/Exterior Doors and Locks, Keys & Transmitters)...20 Drywall Flooring (Carpet, Tile & Wood) Framing and Stairs Grading, Irrigation and Landscaping Gutters and Downspouts Insulation...38 Mechanicals (Air Conditioning, Heat, Electrical, Smoke Detectors, Plumbing & Gas)...39 Fixtures...43 Plumbing...46 Gas Shut-Offs Mildew and Mold Millwork...54 Mirrors and Shower Enclosures Paint and Stain...56 Roof...59 Swimming Pools Termites...62 Windows, Screens, and Patio Doors...63 Page 2

4 Caring for Your Home Cosmetic surface damage can occur during the move-in process or through daily activities. During your homeowner orientation, we confirmed that all surfaces were in good and acceptable condition. Any details that needed attention were listed on your orientation forms. After we correct any items noted during the homeowner orientation, repair of cosmetic surface damage is your responsibility. Our limited warranty excludes cosmetic damage to items such as: Sinks, tubs, and plumbing fixtures Countertops and cabinet doors Light fixtures, mirrors, and glass Windows and screens Tile, carpet, and wood flooring Doors, trim, and hardware Paint and drywall Finish on appliances Screen enclosures Finish on pavers and pool Periodic maintenance is necessary because of normal wear and tear, the inherent characteristics of the materials used in your home, and normal service required by the mechanical systems. Natural fluctuations in temperature and humidity also affect your home, resulting in maintenance items. Many times a minor adjustment or repair done immediately saves a more serious, timeconsuming, and sometimes costly repair later. Note also that neglect of routine maintenance can void applicable limited warranty coverage on all or part of your home. The attention provided by each homeowner contributes significantly to the overall desirability of the community. Please take time to read the literature provided by the manufacturers of consumer products and other items in your home. The information contained in that material is not repeated here. Although much of the information may be familiar to you, some points may differ significantly from homes you have had in the past. We make every effort to keep our information current and accurate. However, if any detail in our discussion conflicts with the manufacturer s recommendations, you should follow the manufacturer s recommendations. Activate specific manufacturer s warranties by completing and mailing any registration cards included with their materials. In some cases, manufacturer s warranties may extend beyond the first year and it is in your best interest to be apprised of such coverage. Page 3

5 WCI Limited Warranty Guidelines While we strive to build a defect-free home, we are realistic enough to know that we may make mistakes or that something in the home may not perform as intended. When either occurs, we will make necessary corrections so the item meets our warranty guidelines. In support of this commitment, WCI provides you with a Limited Warranty. In addition to the information contained in the Limited Warranty itself, this manual includes details about material and workmanship standards, which may differ depending on the type of residence you purchase. We Sometimes Say No With a product as complex as a home, different viewpoints regarding which tasks are homeowner maintenance responsibilities and which are WCI warranty responsibilities are possible. If you request warranty service on a maintenance item, we will explain to you the steps you should take to care for the item. We are available to answer your home-care questions during and after your Limited Warranty Period. Providing normal maintenance for your home is your responsibility. Pets WCI respects the pets that many Homeowners count as members of their households. To prevent the possibility of an animal getting injured or lost, we ask that you restrict all animals to a comfortable location during any warranty visit, whether for inspection or warranty work. This policy is also for the protection of our employees and trade personnel. We have instructed WCI and trade personnel to reschedule the appointment if pets have access to the work area. Your Belongings In all work that we perform for our Homeowners we are concerned that their personal belongings be protected. When warranty work is needed in your home, we ask that you remove vulnerable items or items that might make performing the repair difficult. WCI and trade personnel will reschedule the repair appointment rather than risk damaging your belongings. Surfaces We expect all personnel who work in your home to arrive with appropriate materials to cover the work area, protecting it from damage and catching the dust or scraps from the work being performed. Similarly, all personnel should clean up the work area, removing whatever excess materials they brought in. Signatures on Work Orders Signing a work order acknowledges that a technician worked in your home on the date shown and with regard to the items listed. It does not negate any of your rights under the warranty nor does it release us from any confirmed warranty obligation. If you prefer not to sign the work order, the technician will note that, sign the work order and return it to us for our records. Page 4

6 Reporting Warranty Items Service Processing Procedures You can help us to serve you better by providing complete information, including: Name, address, and phone numbers where you can be reached during business hours. A complete description of the problem, for example, Guest bedroom door does not lock properly, rather than door problem. When we receive a warranty service request or a call to our Customer Care Help Desk, we may contact you for an inspection appointment. Warranty inspection appointments are available Monday through Friday, 8 a.m. to 4 p.m. We may need to inspect the items listed in your written request or phone call to confirm warranty coverage and determine appropriate action. If a trade contractor or a WCI employee is required to complete repairs, we issue a warranty work order and the repair technician contacts you to schedule the work. Warranty work appointments are available Monday through Friday, 8 a.m. to 4 p.m. It is our intention to complete warranty work orders within ten (10) business days of the inspection unless you are unavailable for access. If a back-ordered part or similar circumstance causes a delay, we will let you know. If the item is home maintenance, we will review the maintenance steps with you and offer whatever informational assistance we can. WCI does not provide routine home maintenance. Reporting Procedures All service requests should be made to Customer Care at The office is open Monday Friday 8am 5pm. Emergency service is also available if necessary, please see below for Emergency Service Criteria. Emergency Service As defined by the Limited Warranty, emergency includes situations such as: Total loss of heat Total loss of air conditioning Total loss of electricity. (Check with the utility company before contacting WCI or electrician.) Total loss of water. (Check with the water department to be certain the problem is not a general outage in the area.) Plumbing leak that requires the entire water supply to be shut off. Roof leak. While we agree with homeowners that a roof leak is indeed an emergency, the reality is that repairs cannot safely or effectively be performed while the roof is wet. During business hours, contact our office or the Customer Care Help Desk with the information. Take appropriate steps to mitigate damage and we will follow up when conditions make repairs possible. Gas leak. (Contact your utility company or plumber if the leak is at the furnace or water heater supply lines.) Page 5

7 WCI s Customer Care Help Desk available 24-hours-a-day: (WCI) Appliance Warranties The manufacturers of the appliances will work directly with you if any repairs are needed for these products. Customer service phone numbers are listed in the use and care materials for each appliance. Be prepared to provide the model and serial number of the item and the closing date on your home. Appliance warranties are generally for one year; refer to the literature provided by the manufacturer for complete information. Storm Damage or Other Natural Disaster Contact your homeowner s insurance agent immediately. Contain damage as much as possible without endangering yourself. In extreme situations, such as a disaster, photograph the damage. Page 6

8 Appliances Appliances are warranted through the manufacturer. Read and follow all manufacturers instructions for the use and maintenance of each appliance in your home and keep them available for reference. Manufacturer s Service If a problem arises with an appliance, call the customer service number listed in the manufacturer s warranty. When reporting warranty items to the appliance manufacturer, be prepared to supply the following details: Date of purchase (your closing date) Serial and model numbers, found on a metal plate or sticker on the side or bottom of each appliance Description of the problem Appliances We confirm that all appliance surfaces are in acceptable condition during your homeowner orientation. Any damage including scratches or dents must be documented at that time. WCI is not responsible for any loss or damages that may result from faulty or defective appliances. Page 7

9 Cabinets Wood cabinets will show variations of grain, color and knots. Certain shades, such as natural and whitewashes, are quite transparent and provide little or no coverage of the variations in the grain. Darker stains provide more coverage of the grain due to the presence of more pigment in the stain. Pickling or white-wash finishes on a cabinet may take on color characteristics either more pink or yellow depending on the other colors surrounding the cabinet, such as flooring, wall color,countertop color and the amount of light, either natural or artificial, on the cabinet. Cabinets with laminate/thermofoil doors and exteriors are designed with a resistant surface for easy cleaning. When using the self clean on your oven, open the cabinet doors that surround it to release the heat. The self cleaning ovens reach high temperature that can cause the cabinets to delaminate. See your manufacturer s brochure for details. Cabinet Door or Handles Not Level. Doors or Drawers Not Operating Properly. Cabinets should operate properly under normal use. Doors, door fronts and handle should be level and even. Homeowner will not suspend heavy weight to doors or drawers. WCI will ensure doors and drawers are level at the time of homeowner orientation. WCI will adjust one time during the Limited Warranty Period. Cabinet Separations Gaps between cabinets and the ceiling or cabinets and the walls or cabinets and cabinets or crown moldings, less than 1/8 are considered normal. The gaps will be filled with caulk. None WCI will correct gaps between cabinets and the ceiling or cabinets and the walls or cabinets and cabinets by caulking or other means if the gap exceeds 1/8" (locations behind appliances are excluded from this repair). Page 8

10 Readily Noticeable Variations in Wood Grain and Color on Cabinets. Readily noticeable variations in wood grain and color are expected in all style selections. None None Scratches and Indentations WCI confirms that all cabinets are in acceptable condition during the homeowner orientation. None None Warping Doors or drawer fronts should not warp in excess of 1/4" within 24". None If doors or drawer fronts warp in excess of 1/4" within 24", WCI will correct this by adjustment or replace under the Limited Warranty Period at WCI s discretion. Page 9

11 Caulking Time and weather will shrink and dry caulking so that it no longer provides a good seal. As routine maintenance, check the caulking and make needed repairs. During the homeowner orientation we confirm that appropriate areas are adequately caulked. Bathroom sinks Bathroom wall tile Cabinets Countertops Plumbing fixtures Sliding glass doors Stairs Tubs and showers Windows Wood trim Caulking is a maintenance item and should be done annually. WCI will touch up caulking one time during your Limited Warranty Period. Page 10

12 Cementitious Finish A cementitious finish is a durable and low-maintenance finish for a home s exterior. Cracking Occurs in Exterior Cementitious Finish Wall and Lanai Surfaces. Cracks are not unusual in exterior cementitious finish wall and lanai surfaces. Cracks greater than 1/8" in width will be repaired Sealing, caulking or waterproofing cementitious finish cracks is the Homeowner s responsibility. WCI will surface repair cracks exceeding 1/8" in width, one time only during the Limited Warranty Period. If a repair is needed, there will be color variation when painted. Efflorescence Efflorescence is the white chalky deposit that can appear on the surface of a masonry product. This is caused by water dissolving salts found naturally in the material. As the water evaporates, it leaves behind the salt. This is not a defect but rather, an aesthetic concern. Remove efflorescence by cleaning with a mild detergent or a trisodium phosphate solution (TSP) and water may be needed. TSP is available at hardware or home improvement stores. None Page 11

13 Concrete Flatwork (Foundation, Lanais, Driveways, Walkways and Pavers) By maintaining good drainage, you protect your home s foundation and the concrete flatwork. These are not a structural (load-bearing) element of the home and are excluded from coverage by the structural warranty. Cleaning We recommend sweeping for keeping exterior concrete clean. If washing is necessary, do this when temperatures are moderate. Repeated cleaning of the garage floor by hosing can increase soil movement by allowing water to penetrate any existing cracks. We recommend sweeping to clean the garage floor. This will also help to reduce moisture under the slab, which may attract termites. Cracks A concrete slab shrinks as it cures. Some of this shrinkage shows up as cracks. Cracking of concrete flatwork also results from temperature changes that cause expansion and contraction. During the summer, moisture finds its way under the concrete along the edges or through cracks in the surface. Maintaining drainage away from all concrete slabs will minimize cracking from this cause. As cracks occur, seal them with a waterproof concrete caulk (available at hardware or home improvement stores) to prevent moisture from penetrating to the soil beneath. Color Concrete slabs vary in color. No correction is provided for this condition. If an area is repaired, the new concrete will not match the existing. None None Page 12

14 Cracks If concrete cracks reach 1/4" in width or vertical displacement, WCI will patch or repair them one time during the Limited Warranty Period for single family, non-condominium residences and as required under condominium warranties, unless such cracks are cosmetic in nature. Subsequently, concrete slab maintenance is Homeowner s responsibility. The patch or repair will not match the existing concrete. The Homeowner will be responsible for repair of any painted or sealed surface added to the driveway. WCI will seal cracks that reach 1/4" in width or vertical displacement one time during the Limited Warranty Period. WCI is not responsible for color variation. Level Floors Concrete floors in the habitable areas of the home will be level to within 1/4" within any 32" measurement with the exception of an area specifically designed to slope toward a floor drain. None WCI will take corrective action as required to meet the Performance Standard. Settling or Heaving WCI will repair slabs that settle or heave in excess of 2" or if such movement results in negative drainage (toward the house) or hazardous vertical displacement. None WCI will take corrective action as required to meet the Performance Standard. Spalling or Chipping Causes of spalling include repeated hosing of concrete for cleaning or chemicals, such as fertilizer. Repair of spalling is a home maintenance task. WCI will seal cracks that reach 1/4" in width or vertical displacement one time during the Limited Warranty Period. WCI will take corrective action to repair or replace defective concrete surfaces. WCI is not responsible for deterioration caused by salt, chemicals, mechanical implements and factors not under WCI s control. Unless otherwise specified, WCI is not responsible for roof water run-off onto patios, walkways or driveways. Page 13

15 Standing Water Water should drain from all outdoor lanais, stoops and steps. Minor water standing after a rain on all lanais and stoops for a short period, 24 hours or less, is a possibility and is acceptable. None WCI will provide proper drainage of steps and stoops. Cracks in Concrete Slab On Grade Floors with Finish Flooring Cracks which rupture the finish flooring material will be repaired. None WCI will repair cracks in concrete slab on grade floors, during the Limited Warranty Period, so they are not readily apparent and replace any flooring that is damaged in the repair. Foundation Your foundation is concrete with steel reinforcement. Cracks Surface cracks can develop in the concrete and are not detrimental to the structural integrity of your home. Cracks Shrinkage or backfill cracks are not unusual in foundation systems. None WCI will repair cracks that exceed 1/8" in width. Page 14

16 Cracks in Concrete Slab On Grade Floors with Finish Flooring Cracks which rupture the finish flooring material will be repaired. None WCI will repair cracks in concrete slab on grade floors, so they are not readily apparent and replace any flooring that is damaged in repair. Pavers A paver is a masonry unit that can be used as a surface upon which you may drive or walk. Cleaning Pavers are a porous material and will stain. Some surface stains may be cleaned with a light soapy water mix. However, stains such as oil from a leaking car cannot be removed. Efflorescence Efflorescence is the white chalky deposit that can appear on the surface of the paver. This is caused by water dissolving salts found naturally in the material. As the water evaporates, it leaves behind the salt. This is not a defect but rather, an aesthetic concern. Remove efflorescence by cleaning with a mild detergent or a trisodium phosphate solution (TSP) and water may be needed. TSP is available at hardware or home improvement stores. None Paver Base Material The material under your pavers will wash away if exposed to enough water. Heavy, continuous water on your pavers may cause certain areas to settle more than other areas. Sealing Your Pavers Sealing your pavers is your decision and responsibility. Once the pavers are sealed, ongoing maintenance of that seal is necessary and Limited Warranty coverage on pavers that have been sealed is voided. Page 15

17 During the homeowner orientation we confirm that pavers are in acceptable condition. We will replace cracked, badly chipped, or stained pavers at that time. WCI is not responsible for variations in colors. Paver colors will vary. Chips and Cracks Pavers will chip or crack if hit with a sharp object or a strong blow. Avoid dropping sharp objects onto pavers. WCI will replace broken or chipped pavers at time of homeowner orientation. Chipped, cracked, or broken pavers are the responsibility of the homeowner after homeowner orientation. Color Paver bricks vary slightly in color. No correction is provided for this condition. None None Settling Expect slight settling with your pavers. Pavers may settle up to 1" in a 24" radius. Keep running water off pavers as much as possible. WCI will recompact areas settled that exceed one inch. Weeds and Grass Over time weeds and grass may grow in the cracks of your pavers. WCI is not responsible for removing or killing weeds and grass. Spray cracks of pavers with a weed and grass killing spray. Spray a small test area to be sure the chemical does not damage or stain the pavers. None Page 16

18 Concrete Masonry Unit (Concrete Block) Concrete masonry units (CMUs) are widely used for residential homes. CMUs are a mixture of water, Portland cement and aggregate shaped in the form of a block. CMUs are durable, fire resistant, termite resistant, and energy efficient. Tolerances CMUs will be installed plumb and level to a tolerance of 1/2" in a 10-foot span. None WCI will deliver a wall system that is code compliant and within WCI tolerance standards. Cracks Cracks greater than 1/4" in the CMU are considered structural. WCI will repair structural CMU cracks provided that the homeowner did not make any modifications, such as adding a pool or additional landscaping close to home. Page 17

19 Countertops During your homeowner orientation we confirm that all countertops are in acceptable condition. WCI will repair noticeable surface damage such as chips, cracks, and scratches noted on the homeowner orientation. Repair of surface damage that occurs during or after closing is Homeowner s maintenance responsibility. Edges should be smooth and even. Where backsplash joints occur at corners, the top edges should be even within 1/16". Granite Granite is a natural product and will include variations. The beauty of natural stone is unique with each stone. Please be aware that natural stone will vary in color, shading and veining from the samples you selected from the Design Studio. Each piece will be different. Veins and fissures are random and are a natural characteristic of the stone, and are not considered a defect. Granite is a porous material. To help granite from staining, accumulation fungus and forming bacteria, it is recommended that granite be sealed by a qualified contractor once a year. If spills occur, wipe immediately to decrease chances of permanent staining. Sealing annually would be at the Homeowner s expense after closing. Solid Surface Solid surface countertops will have one or more discernible seams. Solid surface tops should be installed without any sag and will be attached firmly to the cabinets. Bar areas with solid surface tops may experience slight movement. This is considered normal and will not be corrected. Homeowner should not clean countertops with an abrasive cleaner or place hot cookware on the surfaces. Homeowner should always use a cutting board to avoid scratching. Homeowner will caulk corners of solid surface areas once a year with a clear silicone caulk. WCI will repair or caulk any gap at seams or differential at other joints. Page 18

20 Marble - Including Cultured and Manufactured Cultured marble is a man-made product. Each pouring will produce color variations. Shading and vein patterns can range from heavy to fine. Lighting may also cause some difference in appearance. Cultured marble installed in your home will NOT be an exact match to the cultured marble in the models or in the Design Studio samples. None WCI will install marble, including cultured and manufactured, to the above performance standards. Separation from wall Separation of countertops at walls and the backsplash are the result of normal shrinkage of materials or house settlement. Homeowner is responsible for caulking so that moisture does not reach the wood under the laminates to prevent warping. WCI will correct separations by caulking once during Limited Warranty Period. Chips or Gouges in Granite, Solid Surface and Marble, Including Cultured and Manufactured, Countertops. Rough Edges or Uneven Edges. Countertops should be installed without chips or gouges. Edges should be smooth and even. Have a qualified contractor seal granite once a year to avoid staining, fungus accumulation, and bacteria formation. WCI will repair only if noted on the Homeowner Orientation list. Page 19

21 Doors and Locks (Garage Overhead, Interior/Exterior Doors and Locks, Keys & Transmitters) The doors installed in your home are made of various materials such as wood, fiberglass and metal. These materials have natural characteristics that may cause warpage and shrinkage. Bifold Doors Interior bifolds sometimes stick or warp due to weather conditions. Apply a silicone lubricant to the tracks to minimize this inconvenience. Exterior Finish To ensure longer life for your exterior wood doors, plan to refinish them at least once a year. Stained exterior doors with clear finishes tend to weather faster than painted doors. Reseal stained exterior doors whenever the finish begins cracking or crazing. Failure to Latch If a door will not latch because of minor settling, you can correct this by making a new opening in the jamb for the latch plate (remortising) and raising or lowering the plate accordingly. Hinges You can remedy a squeaky door hinge by removing the hinge pin and applying a silicone lubricant to it. Avoid using oil. Graphite works well as a lubricant but can create a gray smudge on the door or floor covering beneath the hinge if too much is applied. Locks Lubricate door locks with graphite or other waterproof lubricant. Avoid oil. Shrinkage Use putty, filler, or latex caulk to fill any minor separations that develop at mitered joints in door trim. Follow with painting. Panels of wood doors shrink and expand in response to changes in temperature and humidity. Touching up the paint or stain on unfinished exposed areas is the Homeowner s maintenance responsibility. Sticking The most common cause of a sticking door is the natural expansion of lumber due to changes in humidity. When sticking is due to swelling during a damp season, do not plane the door unless it continues to stick after the weather changes. Page 20

22 Warping If a door warps slightly, keeping it closed as much as possible often returns it to normal. Weather Stripping Weather stripping and exterior door thresholds occasionally require adjustment or replacement. During the orientation we confirm that all doors/weather stripping are in acceptable condition and correctly adjusted. WCI will repair construction damage to doors noted on the homeowner orientation. Adjustments Due to normal settling of the home, doors may require adjustment for proper fit. Homeowner to adjust doors as needed. WCI will make such adjustments once during the Limited Warranty Period. Exterior Door Warping Exterior doors may warp to some degree due to temperature differential on inside and outside surfaces. However, they will not warp to the extent that they become inoperable or cease to be weather resistant or exceed the National Woodwork Manufacturer s Association Standards (1/4", measured diagonally from corner to corner). If the Homeowner paints or stains the outside doors, the surfaces must be properly prepared before applying paint or stain. WCI will correct or replace and refinish defective doors during the Limited Warranty Period. Repairs or replacements may not match the original door, but will match as closely as possible. Page 21

23 Warpage of Interior Passage and Closet Doors Interior doors (full opening) will not warp in excess of National Woodwork Manufacturers Association Standards (1/4" measured diagonally from corner to corner). None WCI will correct or replace and refinish defective doors to match existing doors as closely as possible during the Limited Warranty Period. Shrinkage of Insert Panels Reveal Raw or Unpainted Wood Edges Panels will naturally shrink and expand and may expose unpainted surface(s). None None Split in Door Panel Split panels will not allow visible light or weather intrusion through the door. None WCI will, if light is visible, fill split and match paint or stain as closely as possible, one time during the Limited Warranty Period. Malfunction of Door Locks, Hinges and Hardware Doorknobs and locks should operate correctly with little attention. Over time, they may need slight adjustments or you may need to tighten screws. We confirm that all hardware is in acceptable condition during Homeowner orientation. The Limited Warranty excludes repairs for cosmetic damage subsequent to the orientation. Homeowner will lubricate door locks, hinges and hardware according to manufacturer s recommendations. Correction of any defect will be agreed upon prior to acceptance of the home. Adjustments to the locks will be made during the Limited Warranty Period. Page 22

24 Door Hardware Screws Over time door hardware screws may loosen. Tighten screws. If screws loosen during the Limited Warranty Period, WCI will tighten the screws one time. Garage Overhead Doors Since the garage door is a large, moving object, periodic maintenance is necessary. Lubrication Every six months, apply a suitable lubricant to all moving parts: track, rollers, hinges, pulleys, and springs. At the same time, check to see that all hardware is tight and operating as intended without binding or scraping. Avoid over lubricating to prevent drips on vehicles or the concrete floor. See manufacturer s instructions for lubricant recommendations. Opener Be familiar with the steps for manual operation of the door in the event of a power failure. During Homeowner orientation WCI will demonstrate the electric eye that provides a safety stop in the event someone crosses through the opening while the overhead door is in motion. Use care not to place tools or other stored items where they interfere with the function of the electric eye. The garage door should operate smoothly and with reasonable ease. The door can become misaligned and require adjustment, which WCI will provide unless the problem is caused by the installation of a garage door opener subsequent to closing on the home. Light Visible Garage overhead doors cannot be airtight. Some light will be visible around the edges and across the top of the door. Severe weather conditions may result in some precipitation entering around the door. The Homeowner will lubricate all moveable parts as mentioned in the operating manual. WCI will correct or adjust garage doors as required, except where the cause is determined to result from Homeowner negligence. Page 23

25 The Garage Door Becomes Misaligned and Requires Adjustment The garage door should operate smoothly and with reasonable ease. The door can become misaligned and require adjustment, which WCI will supply. None WCI will repair the misalignment during the Limited Warranty Period. Garage Door Openers Fail to Operate Under normal conditions the garage door opener will upon command open or close the garage door. Homeowner should read the manufacturer s operation manual. (Clear all obstructions to ensure sensor is not blocked and check batteries.) WCI will ensure that manufacturer repairs or replaces defective transmitters or operators. Mailbox Keys Some communities are provided with mailboxes that lock. U.S. Postal Service regulations state that WCI is not permitted to deliver mailbox keys to you. Mailbox keys, where applicable, are available from your post office. You will need proof of identity, and you will be asked to sign for your keys. House Keys, Garage Door Controllers and Community Main Gate Transmitters When the closing process is complete, you will receive the keys and the garage door controller(s) to your new home. The same key will operate both the knob and the deadbolt locks. When you insert your new key for the first time in each lock, the tumblers are altered and our master key will no longer unlock your door. We recommend changing the code on your garage door controller per the manufacturer s instructions. Batteries typically need to be replaced about once a year. If you need additional transmitters, contact the garage door opener company using the customer service number shown in the manufacturer s literature that came with the openers. Main gate transmitters (2 per home) will be programmed for you in advance, giving you access to the community after your closing. Page 24

26 Drywall Slight cracking, nail pops, or seams may become visible in walls and ceilings. These are caused by the shrinkage of the wood and normal deflection of trusses to which the drywall is attached. Repairs With the exception of the one-time settlement repairs provided by WCI, care of drywall is your maintenance responsibility. Repair hairline cracks with a coat of paint. You can repair slightly larger cracks with spackle or caulk. To correct a nail pop, reset the nail with a hammer and punch. Cover it with spackle, which is available at paint and hardware stores. Apply two or three thin coats. When dry, sand the surface with fine-grain sandpaper, and then paint. You can fill indentations caused by sharp objects in the same manner. During the Homeowner Orientation, we confirm that drywall surfaces are in acceptable condition. One time during the materials and workmanship warranty, WCI will repair drywall shrinkage cracks and nail pops and touch up the repaired area using the same paint color that was on the surface when the home was delivered. Touch-ups will be visible. Repainting the entire wall or the entire room to correct this is the Homeowner s choice and responsibility. The Homeowner is also responsible for custom paint colors or wallpaper that has been applied subsequent to closing. Due to the effects of time on paint and wallpaper, as well as possible dye lot variations, touch-ups are unlikely to match the surrounding area. Texture Applying texture to the walls is a manual process. There will be variations in the texture. None None Lighting Conditions WCI does not repair drywall flaws that are only visible under particular lighting conditions. None None Page 25

27 Related Warranty Repairs On occasion drywall work may be needed as a result of poor workmanship None If a drywall repair is needed as a result of poor workmanship or other warranty-based repair, WCI completes the repair by touching up the repaired area with the same paint that was on the surface when the home was delivered. If more than one-third of the wall is involved, we will repaint the wall corner to corner. The Homeowner is responsible for custom paint colors or wallpaper that has been applied subsequent to closing. Due to the effects of time on paint and wallpaper, as well as possible dye lot variations, touch-up may vary from the surrounding area. Cracks in Interior Wall and Ceiling Surfaces Hairline cracks may occur in interior wall and ceiling surfaces. None WCI will repair cracks exceeding 1/8" in width as required, one time only, during the Limited Warranty Period. WCI is not responsible for color variation or differences in finished texture. The appearance of the repaired area will vary from the surrounding area. Slight Blemishes Such as nail pops, blisters in tape, seam lines and cracks, may occur due to the natural settling of the house. Cracks, which appear during the Limited Warranty Period exceeding 1/8" in width, will be repaired. None WCI will repair only cracks exceeding 1/8" in width, one time only, during the Limited Warranty Period. WCI is not responsible for color variations in the paint or differences in finished texture. The appearance of the repaired area will vary from the surrounding area. Page 26

28 Flooring (Carpet, Tile and Wood) Carpet Selection sheets provide a record of the brand, style, and color of floor coverings in the home. Please retain this information for future reference. Refer to the various manufacturers recommendations for additional information on the care of floor coverings. During the Homeowner Orientation, WCI will confirm that carpet is in acceptable condition. Fading and Stains WCI is responsible for removing stains and will address fading noted during the Homeowner Orientation. None WCI is responsible to address staining and fading noted during the Homeowner Orientation. This will be resolved by cleaning, patching, or replacement, at WCI s discretion. WCI is not responsible for dye lot variations if replacements are made. Seams Carpet usually comes in 12-foot widths, making seams necessary in most rooms. Visible seams are common. The more dense and uniform the carpet texture, the more visible the seams will be. Carpet styles with low, tight naps result in the most visible seams. Usually with time, use, and vacuuming the seams become less visible. None WCI will repair separations at seam once during the Limited Warranty Period. Loose or Wrinkled Carpet None WCI will re-stretch or resecure carpet once during the Limited Warranty Period. Page 27

29 Wood Floors Wood flooring is a natural product and since no two trees are alike, there may be some variation of grain pattern and the stain will shade and highlight according to the grain pattern. Slight scratching may occur during use, from sand particles, people and pet traffic; this is normal and adds to the beauty and patina of wood flooring. Time and light may cause slight color change. This again, adds to the patina of the floor and is normal. Heels and heavy furniture, without floor protection, may cause indentations. Pooled or standing water and abrasives will also damage a wood floor. In daily care of wood floor, preventive maintenance is the primary goal. Please refer to the manufacturer s brochure for care and maintenance guidelines. Cleaning Sweep on a daily basis or as needed. Never wet mop a wood floor. Excessive water causes wood to expand and can possibly damage the floor. When polyurethane finishes become soiled, damp-mop with a mixture of one-cup vinegar to one gallon of warm water. When damp mopping, remove all excess water from the mop. Check with the wood company if your floor has a water-based finish. Dimples Placing heavy furniture or dropping heavy or sharp objects on wood floors can result in dimples. Furniture Legs Install proper floor protectors on furniture placed on wood floors. Protectors will allow chairs to move easily over the floor without scuffing. Regularly clean the protectors to remove any grit that may have accumulated. Humidity Wood floors respond noticeably to changes in humidity in the home. Especially during winter months the individual planks or pieces expand and contract as water content changes. Mats and Area Rugs Use of protective mats at the exterior doors will help prevent sand and grit from getting on the floor. However, rubber backing on area rugs or mats can cause yellowing and warping of the floor surface. Separation Shrinkage around heat vents or any heat-producing appliances, or during seasonal weather changes is to be expected. Splinters When floors are new, small splinters of wood can appear. Page 28

30 Sun Exposure Exposure to direct sunlight can cause irreparable damage to wood floors. To preserve the beauty of wood floors, install and use window coverings in these areas. Traffic Paths A dulling of the finish in heavy traffic areas is likely. Warping Warping will occur if the floor repeatedly becomes wet or is thoroughly soaked even once. Slight warping in the area of heat vents or heat-producing appliances is also typical. During the Homeowner Orientation WCI will confirm that wood floors are in acceptable condition. WCI will correct any readily noticeable cosmetic defects listed during the orientation. Homeowner is responsible for routine maintenance of wood floors. Separations Shrinkage will result in separations between the members of wood floors. Separations should not exceed 1/8". Follow manufacturer s maintenance guidelines. WCI will fill separations that exceed 1/8" one time during the Limited Warranty Period. WCI is not responsible for removing excess filler that appears on the surface if the boards expand (due to subsequent changes in humidity) and expel the filler. Uneven Wood Floors Floors will not be more than 1/4" out of level within any 32" horizontal measurement. Allowable floor and ceiling joist deflections are governed by the applicable building code. None WCI will correct or repair to meet Performance Standards. Page 29

31 Floors Squeak or Sub-floor Seems Loose Floors squeaks or loose sub-flooring are common in construction. None None Wood Flooring Does Not Adhere Wood flooring will not lift or become unglued. None WCI will repair or replace, at WCI s sole discretion, the affected wood flooring as required. WCI will not be responsible for color variation of wood flooring or for problems caused by Homeowner s neglect or abuse. Tile and Grout Selection sheets include the brand and color of your tile. Cleaning Tile is one of the easiest floor coverings to maintain. Simply vacuum when needed. Occasionally, a wet mopping with warm water may be appropriate. The tile installed on walls or countertops in your home may be washed with any nonabrasive soap, detergent, or tile cleaner. Abrasive cleaners will dull the finish. Sealing Grout Sealing grout is the Homeowner s decision and responsibility. Once grout has been sealed, the Limited Warranty coverage on the grout is voided. Page 30

32 During the Homeowner Orientation WCI confirms that tile and grout areas are in acceptable condition. WCI will repair or replace cracked, badly chipped, or loose tiles noted at that time. Replaced tile and grout will vary in color from the original. WCI is not responsible for variations in colors or discontinued tile or grout. Grout Expect slight separations to occur in the grout between tiles. This grout is for decorative purposes only; it does not hold the tile in place. The Homeowner will be responsible for the basic maintenance of grout. Cracks appearing in grouting of tiles at joints or junctions with other materials are commonly due to shrinkage. WCI will repair grouting, if necessary, one time during the Limited Warranty Period. The new grout will not match. Cracked, Badly Chipped, or Loose Tiles Cracks appearing in grouting of tiles at joints with other materials are commonly due to normal shrinkage. Hollow tiles occasionally occur and are not covered under warranty. None WCI will replace cracked tiles resulting from normal settlement during the Limited Warranty Period. WCI is not responsible for color variations or discontinued tile or grout. Page 31

33 Framing and Stairs Squeaks Floor and stair squeaks are unavoidable. WCI does not warrant against stair vibration and squeaks. None None Floor Deflection Floors will deflect (bend) when walked on. This is not a structural deficiency and WCI will take no action for this occurrence. None None Floor Level Floors will be level to within 1/4" within any 32" distance as measured perpendicular to any ridge or indentation. None WCI will correct floor slope that exceeds 1/4" within any 32" distance. Plumb Walls All interior and exterior walls have slight variances on finished surfaces. Any bowing of walls should not detract from or blemish a wall s finished surface. Walls should not be more than 1/4" out of plumb for any 32" vertical measurement. None WCI will correct or repair bowed walls that exceed 1/4" out of plumb for any 32" vertical measurement. Page 32

34 Grading, Irrigation and Landscaping Grading and Drainage The final grades around your home have been inspected and approved for proper drainage of your homesite. Drainage Typically, drainage swales do not follow property boundaries. Maintain the slopes around the home to permit the water to drain away from the home as rapidly as possible. This is essential to protect the foundation. Failure to do so can result in major structural damage and will void the home s warranty. Roof Water Do not remove the splash blocks or downspout extensions from under the downspouts. Keep these in place at all times, sloped so the water drains away from the home quickly. Settling The area WCI excavated for the home s foundation was larger than the home to allow room to work. In addition, some trenching is necessary for installation of utility lines. Although WCI replaced and compacted the soil, it does not return to its original density. Some settling will occur, especially after prolonged or heavy rainfall. Settling can continue for several years. Inspect the perimeter of the home regularly for signs of settling and fill settled areas as needed to maintain positive drainage. WCI established the final grade to ensure adequate drainage away from the home. Maintaining this drainage is the Homeowner s responsibility. If the drainage pattern is altered by the Homeowner or utility company after closing, or if changes in drainage occur due to lack of maintenance, the Limited Warranty is voided. Backfill Settlement Backfilled or excavated areas around the foundation and at utility trenches should not interfere with the drainage away from the home. Inspect the perimeter of the home regularly for signs of settling and fill settled areas as needed to maintain positive drainage. WCI will fill the areas one time, during the Limited Warranty Period. Page 33

35 Erosion WCI is not responsible for weather-caused damage to yards after the final grade has been established or the closing date, whichever occurs last. Inspect the perimeter of the home regularly for signs of settling and fill settled areas as needed to maintain positive drainage. None New Sod New sod installation and the extra watering that accompanies it can cause temporary drainage problems, as can unusually severe weather conditions. Extra watering will be needed until the sod becomes established. None Swales WCI does not alter drainage patterns to suit individual landscape plans. Typically, a homesite receives water from and passes water on to other homesites, so changes in grade often affect adjacent or nearby homesites. WCI advises against making such changes. After heavy rain, water may stand in swales for up to 48 hours. The Homeowner is responsible for maintaining proper grades and swales once they have been properly completed. Damage caused by Homeowner installed fences, pools, patios, planters, etc. which interfere with proper site drainage are excluded from coverage. Erosion due to heavy rains and storms is excluded from coverage. WCI is responsible only for initial establishment of proper grade and swales. Irrigation System The purpose of the irrigation system is to enhance the overall health and vigor of the landscape. This is accomplished by correcting seasonal rainfall variations (drought periods) common throughout Florida. It is important to understand that not all plants require the same amounts or frequency of moisture. In addition, there are climatic conditions that increase or decrease the needs for irrigation watering. Here are some basic guidelines towards ownership and operation of the home s automatic irrigation system. Page 34

36 To ensure that the irrigation system is operating to its full efficiency, the Homeowner must conduct regular operational checks (weekly/monthly) to ensure proper performance. This is best accomplished through a manual run of the operation of the system from the controller. Operate each individual zone, taking time to visually check for damaged or worn parts. Specific items to look for: Inspect the sprinkler spray patters to ensure they are not blocked by any landscape/ hardscape features. Make sure there is ample pressure from the system and that the throw patterns for the irrigation heads allow full coverage of items to be watered. Look for disturbed areas in the soil or highly saturated areas; this is usually an indication of broken or malfunctioning parts. Direct all sprinkler head patterns away from the home. Check that there is a consistent power supply to the system controller. Group plant materials with similar watering, sun and space requirements together. Keep sod evenly trimmed around each irrigation head. Be sure to properly close the irrigation cover to protect the LCD screen from moisture. The contractor who installed the irrigation system will warranty all works and materials under their contract against all defects/malfunctions. It is essential that the operation of the irrigation system complies with all local and state water use regulations. Non compliance during restrictions may result in fines being levied against the violating party. As a general rule, excessive operation of an irrigation system proves to be detrimental to established plant growth, often resulting in a less desirable landscape appearance and plant health. Keep in mind that in cooler winter temperatures with less light, plant material growth is reduced thus lessening watering requirement needs. WCI will ensure the Irrigation System will operate as intended. To ensure that the system is operating to its full efficiency, Homeowner must conduct regular operational checks (weekly/monthly) to ensure proper performance. This is best accomplished through a manual run of the operation of the system from the controller. Operate each individual zone, taking time to visually check for damaged or worn parts. See above for particular items. When performing routine inspections, be sure to properly close the irrigation cover to protect the LCD screen from moisture. The LCD screen is much like a digital watch and when it takes on water the screen will go blank or only show certain numbers. Screens that have taken moisture and broken irrigation heads will not be covered under warranty. None Page 35