GovTech 2013: Common Government ICT Architecture Version: 1.0. Unathi Mtya. SITA GSS: Integration & Interoperability.

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1 GovTech 2013: Common Government ICT Architecture Version: 1.0 SITA GSS: Integration & Interoperability Unathi Mtya 22 October 2013

2 Agenda Introduction Government Strategy Issues, Challenges & Initiatives SITA e-government Strategy Government Common ICT Architecture Integration Context Maturity Drives Value Dependencies Conclusion Questions & Answers 2

3 Introduction Integration and e-services exposure is changing the world Poodwaddle World Clock So far 3,510,218 South Africans filed their tax 3

4 Introduction There are two groups of people For Integration Against Integration Hope for the realisation of value. Investing in a dinosaur!!! 4

5 Introduction Linear Approach Integrated Approach 5

6 Can we afford to have SA e-government ranking at this level? We have slipped from 45th position in 2003 to 101st in 2012!!! Top 5 countries in 2012 Continual decline of our ranking Our neighbours, also in decline * UN Global e-government Survey ranks 193 Member States of the UN 6

7 Various Data Custodians Can we afford to have fragmented data sources instead of a single citizen view? Power Place Water Company Names Info External Info Services Condition Disease Directors DAC DoC DTI DFA Hospitals Defense DPLG Resource Pool Clinics Dependants DoHEALTH DoD Foster Quality Children DoHOUSING Distribution Availablility Income SARS Water Make Model Place Number Records Student DWAF Period Grade Admin Type Age Vehicles DoEDUCATION Number Period Type Licenses Number DoT Period Traffic Fines Type DoLABOUR e.g Old Age Grants Child Care Make Model Firearms Number Dependants Period Type DoSOCDEV SAPS Vetting NIA NDA Mineral Jail Info Rights DME DCS Parolees Rehabilitation Jail Mates DoJ Movement DoHOMEAFFAIRS Deeds Control Criminal Record DLA Properties Current Sentencing Address Births Deaths Details Land Parcels Various Data Custodians 7

8 Can we afford not to have the processes integrated? Disconnectedness - Social Cluster Example Gather proof of plight Home Affairs Land Affairs SARS UIF Get an ID Tackling poverty remains one of Government s top moral and political imperatives yet getting help from Government remains difficult Citizen has to integrate Government by following arduous administrative processes SASSA Local Gov Access to Grant Access to Free Basic Services Gathering proof-of-eligibility alone can often take up to 24 months Accessing Social protection services Public Works Education Access for public works programme Exemption from school fees Other impacts include: Duplication of administrative processes Housing Access to housing subsidy Fraud and double-dipping Labour 8

9 High cost of ICT Government ICT Strategy Issues & Challenges (GITOC Draft) Poor ICT Governance and Controls (AG Report) Insufficient ICT skills and capacity Fragmented and duplicated systems and infrastructure Fragmented and duplicated data Ineffective & inefficient business processes Insufficient connectivity in rural communities (digital divide) Little or no e-service value to citizens (e-gov G2C) Conflicting roles and responsibilities (Legislation) 9

10 Government ICT Strategy (GITOC Draft) G2C - Enhanced citizen convenience with better access to Government Information & through e-services Integrated Service Delivery Establish Common Capability 10

11 Government ICT Strategy Initiatives Establish e-government G2C, G2B & G2G Data & Service Integration Inter-department data integration strategy Government data reference model Master data management repository Universal data exchange & e-service integration bus Business Process Management Business process management strategy Business process management repository Business process integration across departments Business process competency centre 11

12 e-government Strategy (SITA Approved) Establish e-government Common Architecture that follows a SaaS approach; Establish government wide data governance of master data Establish government wide service governance of all SOA services Adoption and implementation of a Central Government Master Data application 12

13 Integration Context Spheres of Government Local Government National Government Provisional Government Departmental Government Services DPSA Treasury DTI Government Business Processes & Rules Services Functions System Bespoke Systems SCM Data Fin HRMS Functions Functions Process Infrastructure 13

14 Government Common ICT Architecture Business Public Cloud WWW Citizen G2G BPM Government Wide SaaS Cluster Government Cloud IAM/SSO G2C/G2G/G2B Service Registry ESB Routing/Mediation (All) Transformation (non-sita Hosted) Gov Department Cluster Gov IAM/SSO Department Cluster Gov IAM/SSO Dept Gov Dept Service Registry Gov BPM Dept Gov Dept BPM Gov Dept Service ESB Registry Gov Dept ESB Gov Dept App 1 Gov Dept App n Gov Dept App 1 Gov Dept App n Access via NGN High Security High QoS Gov Official CGMDA Cluster IAM MD App Service Registry MD App ESB Routing/Mediation Transformation Process Management MD App Mission Critical Cloud Gov Official Very High Security Very High QoS Disaster Recovery Site Gov Wide Transversal Cluster IAM/SSO Transverse BPM Transverse Service Registry Transverse ESB BI GIS ECM Government Wide IaaS and PaaS Cluster 14

15 Dynamically Re-Configurable Services assembly can be performed at runtime provided by a repository of services Maturity Drives Value Governance Centre of Excellence Optimised Process: processes are strategically aligned to the market and continuously improved change management is entrenched Data: continuously improving data quality Virtualized Services consumer invoke the service indirectly, independent of the infrastructure Managed Process: processes are analysed, measured and controlled organization is managed using processes and results are predicted Data: data is catalogues and meta-data is used to describe data, manage data quality Composite Services services are used to compose business processes using BPEL, analyst compose solution Defined Process: processes are documented and standardised throughout the organisation Data: data governance implemented and adhere to, data is managed as an asset Service components are loosely coupled, open standards, shared across domains Componentised silo s decomposed into logical functions, sharing services, reusable Repeatable Process: reduce rework, standardised at a unit level Data: adhere to data governance best practices Integrated interconnect silos, no standards, bespoke code used for integration Initial Process: unpredictable, reactive Data: change dynamically Silo software is development independent, no integration, manual activities TOGAF: SOA Maturity Level Data & BPM Maturity Level People Processes Data Technology/Systems 15

16 Dependency COMMITMENT TO EXECUTE Where there is a will there is a way. Anonymous 16

17 Conclusion Can we afford: To have fragmented data & systems? To have ineffective & inefficient business processes? To have multiple view of the citizen? What is the real cost of these limitations? What is the impact on the citizen? It is time to: implement an e-government strategy holistically provide integrated e-services establish quality data using Master Data principles integrate government business processes using BPM principles 17

18 Questions & Answers 18