Challenges of e-government two success stories from India
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1 Challenges of e-government two success stories from India J Satyanarayana Principal Secretary to Government IT & Communications Department Andhra Pradesh, India
2 Agenda About Andhra Pradesh Challenges of e-government Strategies for e-government The Big Picture Success Stories from Andhra Pradesh CARD - digital registration of deeds e-seva - redefining citizen services
3 Andhra Pradesh 75.7 million population 275,000 sq kms of area Over 1000 kms of coastline 5 th largest state in India Known for Pharmaceutical Industry Information Technology Cement & Steel Industry
4 Objectives of AP s IT Policy Economic Development Investments in IT Exports of software Employment Quality of Life Good Governance IT for Education IT for Healthcare IT for Rural Development Efficiency of Government Agencies Anytime, anywhere Citizen Services
5 e-government Imperatives Service related Accessibility Accessibility Width of reach Affordability by common Affordability man/ target customers Communicabilit Userfriendliness y in People s Language Technology related Reliability Scalability Viability Interoperability Economic and political returns Governance Related Re-engineering of Processes Re-engineering within Government Collaboration Collaboration among the & Integration servicing departments Trustworthy Adequate Trustworthy security and auditability
6 Size of e-government in India Item AP All States Federal Govt Total Departments 150 2, ,450 Sites 10,000 Can WE 150,000 20, ,000 Applications 1,500 do this? 22,500 4,000 26,500 Effort (Man-years) 7, ,000 22, ,000 Cost (Bil US$)
7 The 4-layer strategy Technology ICT Architecture Prioritization The Big Picture Implementation 6C Model Resource PPP Model
8 IFIS Smart Cards Social Benefits Mgmt System Secure Intranet Core Applications Welfare OLTP Land DB Citizen DB HRMS E-Procurement smartgov Group Applications Database Servers Data Warehouse Education Health Agriculture Home & Law Revenue Transport Municipal Ind & Comm Tourism Engineering Energy AP s Vision of e-governance Application Servers DATA CENTRE Security & NMS Sys Web Service Portal Storage Areas HELP DESK CALL CENTRE Departmental Applications Payment Gateway PKI INTERNET DELIVERY CHANNELS Kiosks Service Center Single Window For Citizens E-Seva CITIZEN Home PC s Departmental Outlets e-government Blue Print Mobile Single Window For Business BUSINESS
9 CARD digital registration of deeds
10 Problems of conventional system Registration of 1.2 mil legal deeds a year Sale,mortgage,gift deeds etc Manual systems of Valuation of property Assessment of stamp duty Copying documents into registers Title searches Delays Repeated trips to registrar s office Lack of transparency in valuation of properties Deterioration of quality in storage of paperbased documents
11 Salient Features of CARD project Specific Objectives formulated at the outset Demystification of registration procedures Transparency in valuation of properties Speed,reliability & consistency Efficient document management system Implemented in 18 months 249 offices across the state Investment of US$ 6 mil Effective change management for success User charges introduced recently US $ 0.2 to 2 per service
12 The CARD process Entry of Basic details of document 6 min Computes market value Immediate Prints Checkslip 3 min Collect Deficit Stamp Duty 5 min Posts entries in 'back-office' Immediate Scan the Document 5 min Complete Statutory procedures 15 min
13 Benefits of CARD project Impacted 10 mil citizens in 3 years Documents registered 2.8 million Title Searches made 1.4 million Transparent system of valuation of property Efficient document management system Estimated saving of 70 mil man hours of citizen time valued at US$ 35 mil ( investment in CARD - US$ 6mil) Service Registration of deed Title Search ( 13 years) Certified copy of document Manual 7 days 3 days 3 days CARD 1 hour 15 min 30 min
14 Redefining citizen services
15 eseva -the One-stop-shop for citizen services 17 Service centres with 200 counters in Hyderabad Implemented using the PPP - 5 year BOOT model Private partner paid by the govt dept / agency 8 US Cents per transaction 30 G2C services Payment of electricity, water, telephone bills Payment of taxes Ticket Reservations Filing of Passport applications Registration of birth/death Payment by cash/cheque/credit card
16 eseva the concept Federal State eseva Service Centre Local
17 Number of citizens served 200, , , , , , ,000 50,000 26,965 55,076 81,113 0 Sep'01 Oct'01 Nov'01 Dec'01 Jan'02 Feb'02 Mar'02 Citizens
18 Services provided 500, , , , , ,700 CITIZENS 100, ,056 23, Elec Water Tele Misc Pspt Mpcl
19 eseva Benefits 805,805 citizens served Efficient Services Average time taken for service 2 minutes at non-peak time 15 minutes at peak time (11am-1pm) All services across the same counter Certain services available on line ( e-payments,downloading / Filing of forms Scalable architecture Extension to all 46 cities/ towns planned in 2002 Remaining towns by 2003
20 Thank You
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