INTRODUCING FOODWASTE COLLECTIONS: KEY LEARNINGS FROM AUCKLAND S PILOT TRIALS

Transcription

1 INTRODUCING FOODWASTE COLLECTIONS: KEY LEARNINGS FROM AUCKLAND S PILOT TRIALS

2 PRESENTATION OUTLINE 1. Ian Stupple, Manager, Solid Waste Overview 2. Danielle Kennedy, Project Manager, Waste Minimisation Trial evaluation and key findings 3. Warwick Jaine, Operations Manager, Solid Waste, Organics collection approach and methodology 4. Questions

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4 Waste Management and Minimisation Plan.the most liveable city in the world.goal of Zero Waste by 2040.turning waste into resources Reduce kerbside refuse by 30% by 2018

5 WMMP Regional consistency User pays refuse Enhanced recycling Urban food waste collections Resource recovery network Inorganic collections Waste minimisation programmes Targeted community engagement Communications

6 WHY FOOD WASTE ONLY? Largest proportion of waste stream 130,000 t/yr to landfill (~90,000 t/yr in kerbside refuse) Mature green waste industry Mixed collection adds volume/cost

7 WHY A PILOT TRIAL? Test before roll out to region Manage risk clarify volumes for processing System design participation, set out rates, contamination Assess resident behaviours Determine customer satisfaction, barriers, benefits Identify improvements to build on best practice

8 TRIAL DESIGN KEY CONSIDERATIONS Simple and easy to use More attractive than refuse bin - reduce yuck factor Pay As You Throw (PAYT) Best practice Represent Auckland demographics - ethnicity, income and household type

9 AUCKLAND DEMOGRAPHICS - ETHNICITY

10 TRIAL SCOPE 23 Litre kerbside bin 6 litre caddy Compostable bags Collateral/information Weekly organics collection Fortnightly rubbish collection Initial 4 month trial period

11 WHAT WE DID..

12 WHAT WE DID - COLLATERAL AND INFO.. Letter box Postcard advising of trial Door WasteWise Advisors Calling card (prior to bin delivery) Bin delivery How to booklet Tag with first collection date Collection calendar/fridge magnet

13 Accepted and unaccepted items 13

14 Feedback Tags 14

15 WHAT WE DID - COLLATERAL AND INFO.. Face to face WasteWise Advisors Audits Contamination bin tags Customer Services RFS, RFI, other On-line FAQs Story board (8 languages) How to video

16 COUNCIL WEBSITE HOW TO VIDEO D:\AC2664_OrganicsTrial_video-FINAL.mp4

17 WASTEWISE ADVISORS Proactive face-to-face 2,000 households door to door before the trial Visited large families Follow up for undelivered bins, rubbish out on wrong day, incorrect items, compostable liners Conducted contamination audits Well received, positive feedback

18 WASTEWISE ADVISORS

19 MEDIA INTEREST Paul Henry show NZ Herald TV1 (with independent evaluation) TV3 media video Radio Chinese Herald/TV33

20 KEY FINDINGS COLLECTIONS &PROCESSING PARAMETER FINDING Participation rate 72% Average weekly set-out rate 48% Contamination rate 0.7% Weight (participating household) Capture rate for Auckland 4.0kg/week ~45,000 tpy

21 TRIAL EVALUATION AND KEY FINDINGS - DANIELLE KENNEDY

22 EVALUATING THE TRIAL Audits SWAP analysis pre & during Contamination audit (week 11) Collections & processing Volume, participation, capture, set out rate, contamination Quantitative Demographics age, income, rent/own home, ethnicity Survey to gauge initial response (week 3) Follow-up survey currently in progress Qualitative In-home depth interviews (week 11) Exit Interviews proposed

23 AUDIT FINDINGS

24 SWAP BEFORE AND DURING Overall kerbside refuse Before - March 14 During - August 14 Difference Food waste 3.22 kg 1.51 kg 1.71 kg Compostable green waste 0.41 kg 0.56 kg kg Paper towels & tissues 0.24 kg 0.19 kg 0.05 kg Non-compostable green waste 0.06 kg 0.01 kg 0.05 kg Recyclables 0.82 kg 0.74 kg 0.08 kg All other 2.27 kg 2.30 kg kg Total 7.01 kg 5.31 kg 1.70 kg

25 SWAP COMPOSITION OF ORGANIC WASTE Overall organic waste % of total Wt/ organic waste bin Food waste 94.9% 3.61 kg Compostable green waste 0.5% 0.02 kg Paper towels & tissues 3.4% 0.13 kg Timber, ash and sawdust 0.0% 0.00 kg Soil and rocks 0.0% 0.00 kg Other contamination 1.1% 0.04 kg Total 100.0% 3.80 kg

26 QUANTITATIVE SURVEY KEY FINDINGS

27 MAIN METHOD OF FOOD WASTE DISPOSAL Q5A. How do you usually dispose of food waste (e.g. vegetable and fruit scraps and other food waste) in your household? (excludes any use of the organics trial bins) 1% 3% 2% composting 21% rubbish collection 26% bury 3% 45% kitchen disposal unit chickens /pets worm farm /bokashi garden bag / bin

28 COMMUNICATION AND ENGAGEMENT Q14. Thinking about the service interaction you had when you spoke to a Waste Wise Advisor to what extent do you agree or disagree that council staff were: 100% 93% 92% 95% 80% 60% 66% 40% 20% 0% Base: All respondents who spoke to a WasteWise Advisor (or council staff) at home (70%) n=240.

29 COMMUNICATION AND ENGAGEMENT Q14. Thinking about the service interaction you had when you called council to what extent do you agree or disagree that council staff were: 100% 80% 91% 85% 91% 90% 60% 40% 20% 0% Base: All respondents who called council about the trial (10%) n= 32.

30 COMMUNICATION AND ENGAGEMENT 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Q15. Have you discussed the trial 93% 64% within household with friends / neighbours in trial area 74% with friends / neighbours outside trial area 4% anything else (e.g. using social media) Note: Results for discussion within the household excludes single person households.

31 IMPACT ON HOUSEHOLD FINANCES Q16. Thinking about what you know about the organics collection trial in your area, to what extent, if at all do you agree or disagree the trial will save my household money? 80% 70% 60% 50% 40% 30% 20% 10% 0% 72% 46% 43% 32% agree/strongly agree TOTAL Northcote Milford Takapuna

32 IS THE ORGANICS COLLECTION A GOOD IDEA (WK3)? Q20A. Overall, do you think the organics collection trial is a good idea for Auckland, or not? 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Good/very good idea TOTAL Northcote Milford Takapuna

33 WILL YOUR HOUSEHOLD USE THE SERVICE? (WK3) Q22. Does your household plan to take part in the organics trial by using the new organics bin? 3% 1% 3% 2% 1% 90% yes pretty sure not sure unlikely definitely not don t know

34 WILL YOUR HOUSEHOLD USE THE SERVICE?(WK15) Q17. Given that the organics collection is now going to continue in your area permanently, do you think your household will use the organics collection service from now on? 10% 6% 5% 4% 0.4% 75% yes pretty sure not sure unlikely definitely not don t know

35 QUALITATIVE INTERVIEWS KEY FINDINGS

36 TRIAL SERVICE FEEDBACK Householders understood participation was optional Information was clearly communicated Education materials were memorable and clear Bins were delivered without problem How to use the bins and service seemed clear Householders had positive engagements with WWA and bin delivery staff

37 KEY LEARNINGS Successful message delivery: organics waste collection is to reduce landfill High awareness of neighbour and street activity, so need to develop a critical mass of participation to foster social norms (similar to kerbside recycling)

38 KEY LEARNINGS Participants: willing to give it a go, depending on the perceived effort required Non-participants tended either to be: o people in stressed circumstances o already felt not contributing to landfill, e.g. composting o lower motivation to change why bother? o Physical barriers Managing smells and noxious products such as nappies were main concerns for fortnightly collection of rubbish.

39 KEY LEARNINGS 23 litre kerbside bin 6 litre caddy Compostable liners Weekly organics collection 2 weekly rubbish collection Trial now extending beyond four months

40 WHERE TO FROM HERE? Organics trial will continue until service roll-out 2016/17 New trials: Expand organics trial on North Shore Trials in South Auckland Edmund Hillary School Manurewa - challenging street Multi-unit dwelling trial 2015

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42 COMMUNITY ENGAGEMENT Focus on community engagement and education Working with community partners and networks Approach to foster buy-in and service uptake by low socio-economic communities

43 COMMUNITY ENGAGEMENT Communities making the most of Waste.mp4

44 ORGANIC COLLECTIONS: METHODOLOGY OPTIONS. WARWICK JAINE, OPERATIONS MANAGER

45 COUNCIL S STRATEGY TO SAFETY Council must be satisfied that all H&S risks associated with any collection system and design, have been fully assessed.

46 COLLECTION OPTIONS 3 options for consideration: Automation Semi automation Manual handling

47 COUNCIL S APPROACH Preferred collection methodology in development Work in progress for Council review include: International best practice review scan of what s happening elsewhere H&S review - subject matter expert engaged Ergonomic review - subject matter expert engaged Internal workshops includes front line staff Utilising Industry expertise via WasteMinz

48 KEY CONSIDERATIONS Level of acceptance by householders and operators. Storage space on property - bin size Householder perceptions and attitudes Contamination management - Bylaws

49 BIN OPTIONS 60 ltr MFB ltr

50 KEY CONSIDERATIONS Maximising participation Manual handling - H&S views Cost of service total cost of ownership Bin costs vs collection costs vs processing

51 AUTOMATIC HANDLING kerbside bin (60 to 80 litre) modified with an internal false floor to reduce capacity to 23-25L) Bin mechanically picked up by collection operator and emptied into the vehicle.

52 SEMI-AUTOMATIC HANDLING Kerbside bin capacity = litres Bin is picked up by the operator (operator is external from the vehicle to handle the bin) and placed into a larger bin ( 240 litres) or similar. When full, this is mechanically emptied into the collection vehicle

53 MANUAL HANDLING Kerbside bin capacity = litres Bin is picked up by the operator and placed directly into the collection vehicle Operator is external from the vehicle to handle the bin empty

54 KERBSIDE COLLECTION COUNCILS CURRENT POSITION 23 to 25 litre kerbside container (ergonomically design) LEV - Vehicle payload capacity = 3-5 tonne Single operator Manual handling Appropriate management of the system

55 QUESTIONS?

56 THANK YOU DISCLAIMER: Although all reasonable and due care has been taken, Auckland Council does not warrant that any information in this presentation is accurate and correct. We accept no responsibility for any loss or damage resulting from the use of the information and any person relying on the information does so at their own risk. Auckland Council strongly recommends that any person intending to rely on the information should independently verify its accuracy.