Thank you for your request under the Freedom of Information Act 2000 (the Act) received on 9 June 2011, seeking the following information:

Transcription

1 4 July 0 Freedom of Information Request - RFI04 Thank you for your request under the Freedom of Information Act 000 (the Act) received on June 0, seeking the following information: the overall results of the most recent staff survey. The BBC staff survey runs every two years all BBC staff are invited to take part. Survey results are processed by Ipsos MORI and communicated throughout the organisation via all staff s, intranet summaries, staff magazine items and local team meetings. The BBC uses the survey results to identify and track key areas of organisational strength and weaknesses so that we can translate those insights into plans to improve our effectiveness and efficiency. Actions and initiatives are based on decisions at all levels of the organisation, as people talk about the results: The BBC s Executive Direction Group decides pan BBC priorities and actions based on survey data. Responses have included training and development initiatives, manager briefings, process changes, and improvements to internal communications. Similarly, divisional boards review the results, create response plans and monitor progress through the year. Team leaders and local managers decide how to build on strengths and address issues of concern that arise from their own discussion of survey results. Actions at local level reflect local realities so they vary immensely, ranging from practical changes to workplace equipment to changes to frequency of team meetings. Please find attached summary results for the most recent survey, carried out in 0.

2 I hope this response satisfies your request. Appeal Rights If you are not satisfied with this response, you have the right to an internal review by a BBC senior manager. Please contact us at the following address: BBC Freedom of Information, Room, White City, 0 Wood Lane, London W TS, explaining what you would like us to review and including your reference number. If you are not satisfied with the internal review, you can appeal to the Information Commissioner, whose contact details are: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK AF Telephone: Website: Yours sincerely Rachel Currie BBC People

3 0 staff survey Report for BBC Overall The response rate for the 0 survey was % across the BBC, which represents a significant increase from the last survey in 00, when % participated. The results in the table below show the response rate for BBC Overall compared to 00. Total population Number of responses Response rate BBC Overall 0 3,, % BBC overall,00, % Not all differences between the 0 results and those for 00 will be significantly different. Some will be down to chance. But, as a rule of thumb, all differences of +/- % pt can be viewed as statistically significant and those of more than +/- % pt represent a more substantial shift. Biggest increases since 00 The table below shows the questions where results have risen most since 00. The reasons for change are well communicated to me I would speak highly of the BBC as an employer to people outside the organisation I receive the information I need to do my job well My manager keeps me informed of changes and how they may affect me +% +% +% +% One fall since 00 The table below shows the question where results have dropped since 00. I feel free to use my judgement to make decisions without referring up down by -% A Managers Guide, giving further support and advice, is available on Gateway

4 Detailed results breakdown of 3 % Strongly agree % Tend to agree % Neither/nor % Tend to disagree % Strongly disagree % Don t know Building the basics I have the tools & technology I need to do my job well 3 BBC 0 Shift since 0 I know what is expected of me at work 4 + I receive the information I need to do my job well 0 + I understand how my work fits into the overall aims of the BBC 0 I ve had an honest, constructive conversation with my manager, within the last months, about the quality of my work I know who is responsible for managing me in terms of objectives, performance, feedback and development My manager agrees clear objectives with me The way we work I have at least one good friend at work = In the last six months, I have contributed to decisions that have been made where I work 3 Creative ideas and new thinking are welcomed and discussed where I work 3 + I am encouraged to apply the BBC values in the way I work 3 4 I feel able to challenge conventions and ways of working that inhibit creativity I know how my role contributes to meeting our audiences needs 4 I believe the BBC values diversity Learning and skills In the last months I ve had a useful conversation about my learning and development needs 4 In the last year, I ve had opportunities to learn and develop 3 3 I believe there are opportunities for my career to develop at the BBC 4 Most days, I get the opportunity to use my talents and do what I do best 0 4

5 Detailed results breakdown of 3 % Strongly agree % Tend to agree % Neither/nor % Tend to disagree % Strongly disagree % Don t know Being valued BBC Shift since 0 My manager gives me regular feedback on how I am doing 4 My manager often lets me know that I m doing my job well 0 0 At work I feel valued as a person 3 My opinions count here 3 My manager helps me resolve problems or difficulties in my work I feel that the work I do is important to the overall success of the BBC There s someone I can talk to when I m unhappy about a work issue I understand how decisions about my pay are made = I would feel confident in challenging unacceptable behaviour at work Leadership 43 0 My manager communicates the BBC s strategy in a compelling way + Senior leaders in my division communicate the BBC strategy in a compelling way 3 I feel free to use my judgement to make decisions without referring up 4 - In my team, we get on well with each other 3 4 My manager makes a decision when I need her/him to do so 4 + My manager keeps me informed of changes and how they may affect me 0 + The reasons for change are well communicated to me I am able to have a say over the way I work = My manager helps me when I m struggling with workload or deadlines 3 3 I believe that my manager means what s/he says I understand why the BBC is changing so much Senior leaders in my division behave in a way that is consistent with the BBC Values

6 % Strongly agree % Tend to agree % Neither/nor % Tend to disagree % Strongly disagree % Don t know Detailed results breakdown 3 of 3 Proud of what we do I feel proud to work for the BBC BBC Shift since 0 I would speak highly of the BBC as an employer to people outside the organisation I believe that the BBC is going in the right direction Editorial standards I have a clear understanding of the BBC's editorial standards and values as they apply to my work 3 4 BBC Shift since My manager has made clear to me the importance of delivering the BBC's editorial values and standards through my work 3 4 I feel safe and confident about raising editorial standards worries or questions with my manager 3 + 4