Statement of Commitment MULTI YEAR ACCESSIBILITY PLAN ACCESSIBILITY FOR ONTARIONS WITH DISABILITIES ACT (AODA) MULTI-YEAR ACCESSIBILITY PLAN.

Transcription

1 ACCESSIBILITY FOR ONTARIONS WITH DISABILITIES ACT (AODA) MULTI-YEAR ACCESSIBILITY PLAN Statement of Commitment The Marriott Niagara Falls Fallsview Hotel and Spa ( Marriott Fallsview ) is committed to providing its goods and services in a way that respects the dignity and independence of persons with disabilities. The commitment will be integrated wherever possible and will ensure that persons with disabilities will benefit from the same goods and services, in the same place and in a similar way as other employees and customers. The Marriott Fallsview is committed to ensuring that every employee and customer receives equitable treatment with respect to employment and services, without discrimination, and receives accommodation where required, in accordance with the provision of the Code and the AODA and its regulations. The Marriott Fallsview will meet the accessibility needs of persons with disabilities in a timely fashion. MULTI YEAR ACCESSIBILITY PLAN Summary The Marriott Fallsview s Multi Year Accessibility Plan is a road map that describes how we will transform the property into an accessible organization. This accessibility plan outlines the policies and actions that Marriott Fallsview will put into place to improve opportunities for all persons employed by, or receiving goods, services or accommodations at the Marriott Fallsview. This document will identify our overall vision, desired outcome, and strategy to achieve accessibility by 2025 in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). This document will be reviewed and updated at least every 5 years and will be made available to the public in accessible formats upon request.

2 INFORMATION AND COMMUNICATIONS Accessible Emergency Information The Marriott Fallsview is committed to providing our guests and customers with publicly available emergency information in an accessible way upon request. laws by January 1, 2012 Emergency information is available in an accessible format upon request as soon as practical in a manner mutually agreed upon. Website Content The Marriott Fallsview is committed to ensure websites meet the Web Content Accessibility Guidelines, as outlined in the Accessibility Standard for Information and Communications. laws by January 1, 2014, to the extent practicable. All new Marriott Fallsview websites will be assessed and evaluated for accessibility to ensure conformance with WCAG 2.0 Level A. laws by January 1, 2021, to the extent practicable. All Marriott Fallsview websites and content will conform to WCAG 2.0, Level AA. Conduct accessibility reviews before launch. Feedback The Marriott Fallsview is committed to ensuring existing feedback processes are accessible to people with disabilities upon request. laws by January 1, Customer feedback processes allow for multiple types of communication such as , telephone, comment cards on site, regular mail, or face-to-face All feedback is monitored and all accessibility related inquiries are forwarded to the Executive Assistant for review. Information Accessible to Public The Marriott Fallsview is committed to ensuring all publicly available information is made accessible upon request. laws by January 1, 2016, to the extent practicable. Work with individual requests when made and meet the needs of the individual as soon as possible. Have the capability of getting information enlarged or produced in braille in a timely fashion.

3 EMPLOYMENT STANDARDS Workplace Emergency Response Information The Marriott Fallsview is committed to providing emergency response information for employees with disabilities in a clear and consistent way. laws by January 1, Individualized workplace emergency response plans will be developed for employees with disabilities. Where required and with prior consent, assistance will be provided to disabled employees to assist them with evacuating the workplace. Emergency response information will be communicated with respective managers. Plan review and updates will be done on a regular basis with the employee. Training The Marriott Fallsview will provide training to employees, volunteers and other staff members on accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members. laws by January 1, All Marriott Fallsview associates will be required to read and sign our AODA training guide provided during New Hire Orientation which is completed within 30 days of hire. The New Hire Program will be continuously updated as required to include all information regarding AODA Integrated Accessibility Standards along with the Ontario Human Rights Code. Written records of training will be maintained in employee s personnel file while will include; date of when training was held and employee s signature. Documented Individual Accommodation Plans The Marriott Fallsview is committed to documenting all emergency response information for employees with disabilities in a clear and consistent way. Written workplace emergency response plan procedures will be developed. The process for the development of documented individual accommodation plans shall include all elements as outlined in the act. Recruitment The Marriott Fallsview is committed to fair and accessible employment practices. laws by January 1, 2016 Include in all job postings that workplace accommodations will be made available to those who are disabled.

4 Hiring and Selection Process Notice to Successful Applicants The Marriott Fallsview is committed to fair and accessible employment practices and will accommodate disabilities during the hiring and selection process. laws by January 1, 2016 Informing applicants during the selection process that we will accommodate disabilities. Consult with the applicant and make any adjustments required to best suit their needs (ex. TTY Line) Notify successful applicants of our policies for accommodating employees with disabilities as part of their offer of employment. Company Awareness The Marriott Fallsview is committed to ensuring that all employees are aware of the company s AODA policy. All Marriott Fallsview associates will be required to read and sign our AODA training guide provided during New Hire Orientation. The New Hire Program will be enhanced to include information regarding AODA Integrated Accessibility Standards along with the Ontario Human Rights Code. Associates will be made aware of any updates to AODA by different communication methods. (Newsletter, Memos, Bulletin Boards, etc.) Absenteeism and Return to Work The Marriott Fallsview is committed to assisting employees who have been absent because of a disability or require some form of disability-related accommodation to return to work. Be flexible, finding accommodations where possible that suit the company s culture and business practices. Create an accommodation plan with the employee to effectively return them to work. Review existing policies and procedures. Performance and Career Development The Marriott Fallsview is committed to ensuring that the specific needs of employees with disabilities are taken into account during performance management, career development, and job changes. Review and take into account employee accessibility needs when conducting a performance management review. Review and take into account employee accessibility needs when providing opportunities for advancement.

5 Redeployment The Marriott Fallsview is committed to ensuring employees needs are taken into account when they are reassigned to a different department by January 1, Ensure accommodation plans and employees needs are taken into account when reassigning a disabled employee. PUBLIC SPACE Kiosks The Marriott Fallsview will take the following steps to ensure that the needs of persons with disabilities are considered when procuring or acquiring self-service kiosks by January 1, Project Management processes have been augmented with accessibility criteria to consider for future purchases. Design of Public Space The Marriott Fallsview will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces by January 1, Public spaces at this location may include: Public Outdoor Paths of Travel. Parking Lots Service Counters Fixed Waiting Lines and Areas with Fixed Seating