BEST INITIATIVE FOR HUMAN RESOURCES AND CAREER DEVELOPMENT MERCURE KRAKÓW STARE MIASTO
|
|
- Lee Ray
- 6 years ago
- Views:
Transcription
1 BEST INITIATIVE FOR HUMAN RESOURCES AND CAREER DEVELOPMENT MERCURE KRAKÓW STARE MIASTO 02/10/2017 Bartłomiej Szmajdziński
2 WE HAVE A DREAM MERCURE KRAKÓW STARE MIASTO MUST BE THE MOST GUESTS CENTRIC MIDSCALE HOTEL AROUND CENTRAL & EASTER EUROPE DIFFERENTIATES OUR COMPANY FROM COMPETITORS AND HELP BUILDING THE POSITION OF THE FIRST CHOICE EMPLOYER OUR VISION: BE A GREAT PLACE TO WORK WHERE PEOPLE ARE INSPIRED TO BE THE BEST THEY CAN BE HOW TO MAKE OUR DREAMS COME TRUE? PEOPLE ARE THE DRIVING FORCE BEHIND OUR SUCCESS OUR EMPLOYEES ARE PEOPLE WITH PASSION AND EMOPLOYEES WITH THE RIGHT FIT WILL BE MORE LIKELY TO HAVE A HIGHER RETENTION POTENTIAL 02/10/2017 2
3 WHAT WE LOOK FOR IN A CANDIDATE? THIS DEFINES TECHNIQUES AND TOOLS FOR THE WHOLE PROCESS CURIOUS INTERESTING AND WITH PASSION WE NEED PEOPLE LIKE YOU! EASY ADAPTING, TAKING RISK AND RESPONSABILITY ENTUSIAST EASY LEARNERS OPEN AND TALKATIVE PASSION AS THE KEY WORD AND EMBLEM OF THE RECRUITMENT PROBLEM SOLVERS THEY DON T HAVE TO BE HOTELIERS 02/10/2017 3
4 WE DON T FORGET ABOUT MERCURE SERVICE SPIRIT 3 ATTITUDES EXAMPLE OF BEHAVIOURS The quality of the relationship CONNECT - REACH OUT TO THE DESK AND ENGAGE IN SMALL TALK - OFFER A LOCAL PRODUCT WELCOMING THE GUEST (COOKIES.) PROMOTE HOTEL SERVICES - TAKE THE OPPORTUNITY FOR UPSELLING (PRIVILEGE ROOM AND RESTAURANT ) A commercially savvy spirit ANTICIPATE NEEDS - BE ATTENTIVE TO EACH GUEST AND DETAILS TO PERSONALIZE THE SERVICE (FROM ON LINE CHECK IN TO DEPARTURE) Solution-finding abilities SOLVE PROBLEMS IN LINE WITH MERCURE QUALITY GUARANTEE, BE AVAILABLE, REACTIVE MAKE YOURSELF PERSONALLY ACCOUNTABLE 02/10/2017 4
5 OF COURSE WE COULDN T FORGET ABOUT CANDIDATES NEEDS Candidates experience WHAT WAS MOST IMPORTANT SHOWING AND WILLING TO SHARE PASSIONS OF CANDIDATES WITH US. CONVENIENCE today candidates are timestrapped, convenience it is a central principle of a positive candidate experience RELEVANCE candidate expects interactions to be real-time, highly personalized CONSISTENCY it is indispensable to create experience based on unified presence that candidates can trust AGILITY capturing connected candidates depends on a ability to take an agile approach 02/10/2017 5
6 SELECTION PROCESS MILESTONES RECRUITMENT AND SELECTION OF KEY MANAGERS VERY IMPORTANT ADVERTISEMENT EXTERNAL AND INTERNAL PRE-RECORDER VIDEO INTERVIEW ASSESSMENT CENTRE CRITERIA BASED ON NEW ACCOR LEADERSHIP MODEL AND CAPABILITY FRAMEWORK RECRUITMENT AND SELECTION OF REGULAR EMPLOYEES - VERY DIFFICULT ADVERTISEMENT CAMPAIGN EXTERNAL AND INTERNAL PRE-RECORDER VIDEO INTERVIEW SELECTION EVENT CRITERIA BASED ON NEW ACCOR LEADERSHIP MODEL AND CAPABILITY FRAMEWORK 02/10/2017 6
7 ALLOWS TO OPTIMISE THE RECRUITMENT COST BY USING CHANNELS AND PROCES THAT CONTRIBUITE THE MOST COMMUNICATION CHANNELS TO ACTIVATE CANDIDATES CAMPAIGN WEB PAGE CAMPAIGN ON TAURON ARENA LED SCREEN CITY LIGHTS FACEBOOK & LINKEDIN CAMPAIGNE TRADITIONAL MEDIA PRESENCE MULTIKINO ADVERT 02/10/2017 7
8 ATTRACT CURIOUS PEOPLE MULTIKINO ADVERT FACEBOOK & LINKEDIN CAMPAIGNE TRADITIONAL MEDIA PRESENCE ALL TEASER CHANNELS GENERATE CURIOUSITY WITHOUT ANY RECRUITEMENT MEESSAGE WHEN WE GET COURIOS PERSON ON BOARD WE CONVERTED THIS CURIOSITY TO APPLICATION WILINGLESS CITY LIGHTS LANDING WEB PAGE CAMPAIGN ON TAURON ARENA LED SCREEN EFFECTIVE COMMUNICATION MIX AND YOUNG PEOPLE ENGAGEMENT WE USED THE BEST WAY TO WAKE UP CURIOSITY OF OUR POTENTIAL CANDIDATES A VARIETY OF TOOLS AVAILABLE TO HELP COMMUNICATE WE TRY TO INVOLVE EACH INDIVIDUAL PERSON IN DISCUSSIONS AND ATTRACT ATTENTION 02/10/2017 8
9 ESSENTIAL ELEMENTS OF OUR LANDING PAGE 1 ST PLACE WHEN WE CLEARLY COMMUNICATE RECRUITEMENT AS THE AIM PASSION AS THE KEY WORD AND EMBLEM OF THE COMMUNICATION MOVIE WITH OUR EMPLOYEERS COMMUNICATION BASED ON ENTHUSIASM, WIDELY USED AND ACCEPTED STIMULATORS TO ELICIT EMOTIONS WHAT WAS MOST IMPORTANT SHOWING AND WILLING TO SHARE THEIR PASSIONS WITH US PROMOTIONAL MOVIE 02/10/2017 9
10 OPEN RECRUITMENT DAY OPEN RECRUITMENT DAY - FOR THE NEW MERCURE KRAKÓW STARE MIASTO ON THE 11 TH AUGUST IN THE MIDDLE OF HOLIDAYS PERIOD AND IN A DIFFICULT LABOR MARKET, WHERE EVERYONE IS FIGHTING FOR EMPLOYEES. THE OPEN RECRUITMENT DAY ATTRACTED MORE THAN 250 FANTASTIC CANDIDATES THAT DAY!!! YOUNGER AND MORE MATURE, EXPERIENCED AND QUITE FRESH, PEOPLE OF DIFFERENT CULTURES, BUT WHAT WAS MOST IMPORTANT SHOWING AND WILLING TO SHARE THEIR PASSIONS WITH US. ALLOVER, IN OUR DATABASE WE COUNT TODAY MORE THAN 600 APPLICATIONS ONLY FOR THIS HOTEL. WE HAVE SELECTED APPROXIMATELY 100 INTERESTING PERSONALITIES, WHO WERE SMILING, PROBLEM SOLVING, ENERGETIC, COMMUNICATIVE AND PEOPLE ORIENTED. 02/10/
11 OUR DREAM TEAM - CHOSING CRITERIA OPEN AND TALKATIVE LOTS OF FORMAL AND INFORMAL EXCHANGE WITH RECRUITING TEAM GROUP EXCERSISED FORCING INTERACTION THEY DON T HAVE TO BE HOTELIERS PEOPLE WITH ANY PREVIOUS WORK EXPERIENCE EASY LEARNERS OPEN MINDED PEOPLE PROBLEM SOLVERS EFFECTIVE CUSTOMER SERVICE PROBLEM SOLVING EASY ADAPTING, TAKING RISK AND RESPONSABILITY A PERSON WHO CAN ADAPT TO CHANGES: IN THE WORKPLACE NEWER TECHNOLOGIES IN REQUIREMENTS FOR HIS WORK 02/10/
12 OUR RECRUITMENT WAY TO ASCERTAIN CRITERIA WITHOUTH KILLING ENAGEMENT RECRUITMENT EXERCISES ONE HOUR EXPERIENCE FROM HALLO TO LETTER OF INTENT. PROBLEM SOLVING CASE CASTELLAN REACT ON KRAKOW CASTELL TOWNSMEN'S COMPLAIN 10 MIN. GROUP ASSIGNMENT BRIDGE OVER THE VISTULA RIVER 30 MIN. ACTIVE TASK THE ROYAL FEAST TABLE 10 MIN. 2 FORM 3 POSITIVE RECOMENDATION WAS THE STEP TO SHORT INTERVIEW PASSION & EXPECTATIONS WITH HOD / GM 20 MIN LETTER OF INTENT. ADDITIONAL ACTIVITIES IN CASE OF WAITING MEDIEVAL WORKSHOP TANGRAMS SMALL SWEETS KRAKOW BAGELS AS TAKEAWAY SMALL TALKS WITH GM / DM / T&C STAFF 02/10/
13 PROCESS IN FIGURES? SELECTION PROCESS ASSESSMENT EXERCISES UNEXPECTED, SURPRISING AND ALLOWING TO IDENTIFY CANDIDATES WITH KEY EXPECTED COMPETENCES: POSITIVE APPROACH, ENERGY, PASSION, COMMUNICATION SKILLS QUICK RESPONSE TO SELECTED CANDIDATES DURING 1 DAY CREATE A SENSE OF PRIDE WITHIN POEPLE WORKING FOR US TOTAL COST OF THE PROCESS EURO OPERATIONS TALENT & CULTURE REACHED 6000 MIN. INTERESTED 1000 SUCESFULY APLIED 600 APPOINTED FOR FINAL SELECTION 300 ON ELECTION EVENT 250 SOME WALKIN ALSO READY TO BE HIRED 55 HIRED 47 IMMEDIATE ANSWER A HIREING FORMALITY WITHIN 2 DAYS! 02/10/
14 RECRUITMENT PROCESS IN FEW WORDS: PASSION AS THE KEY WORD AND EMBLEM OF THE RECRUITMENT PROCESS. RECRUTATION CONTEXT RELATED TO OLD KRAKÓW (HOTEL FEATURE) WE WERE DISGUISED IN ANCIENT WAY ASSESSMENT EXERCISES UNEXPECTED, SURPRISING AND ALLOWING TO IDENTIFY CANDIDATES WITH KEY EXPECTED COMPETENCES: POSITIVE APPROACH, ENERGY, PASSION, COMMUNICATION SKILLS QUICK RESPONSE TO SELECTED CANDIDATES DURING THE DAY ADDITIONAL ROOM WITH FILMS, PRESENTATIONS, SNACKS AND FUNNY GAMES SOME OPINIONS WE HEARD: I NEVER THOUGHT IT WOULD BE THAT WAY! I CAME TO ACCOMPANY MY GIRLFRIEND. BUT CAN I APPLY AS WELL? I WAS EXPECTING A REGULAR CONVERSATION, BUT THIS IS FANTASTIC! FOR THE FIRST TIME I CAN SEE SUCH A RECRUITMENT PROCESS. I WORK IN HOSPITALITY, IN YOUR COMPETITION, AND I THINK MY MANAGERS SHOULD COME AND SEE IT. FUN, FUN, FUN 02/10/
15 HOW WE CHOSE MANAGERS PROPER MANAGEMENT IS NEEDED IN ORDER TO FACILITATE A COORDINATED EFFORT TOWARD THE ACCOMPLISHMENT OUR GOALS MANAGEMENT TEAM HAVE TO BE HOTELIERS TO BE ABLE TO TEACH OURE NEW HOTELIERS - IF YOU'VE INCREASED KNOWLEDGE OF WHAT YOUR CUSTOMERS ARE LOOKING FOR, YOU'RE BETTER ABLE TO FIND THE RIGHT STAFF TO SERVE THEM LEADERS ARE CRUCIAL FOR EMPLOYEES ENGAGED AND INJECT MOTIVATION, CREATIVITY & ENTHUSIASM OF THEIR TEAM PROPER MANAGEMENT IS NEEDED TO DEVELOP MOTIVATION OF THE TEAM TO TURN OVER THE GUEST'S INTEREST, CURIOSITY AND PASSIONS OUR MANAGERS KEEP RESULTS ON TRACK BY ENSURING THAT EVERYTHING THAT'S BEING DONE IS ETHICALLY GEARED TOWARD PROVIDING WHAT CUSTOMERS WANT 02/10/
16 1 ST IMPRESSION IS THE MOST IMPORTANT FIRST DAY OF WORK FOR THE TEAM MEMBERS UNEXPECTED ONBOARDING AS A CONTINUATION WE CREATE YOUR EMOTIONS AGAIN FROM THE BEGINNING TO THE END WE HAVE PROVIDED CANDIDATES WITH A HIGH LEVEL OF EMOTIONS WELCOME AND SELF INTRODUCTION DESCRIBE OWN PASSION (EACH TEAM MEMBER) ACCOR HOTELS VALUES EXERCISE WHAT IS THE MOST IMPORTANT FOR US STATED FROM THE BEGINNING CITY GAME (TREASURE HUNT STYLE) - CREATE TEAM SPIRIT, BETTER KNOWING EACH OTHER, FIND INTERESTING INFORMATION ABOUT CITY & THE HOTEL SOCIAL DISTRICT THEY FOUND THE TREASURE PERSONALIZED GADGETS FOR ALL STAFF MEMBERS SUCESS AS THE RESULT OF THE COOPERATION EXCHANGE THERE WERE SMALL LAUNCH IN THE UNUSUAL PLACES AND THE BRAND AWARENESS PART AFTERNOON 02/10/
17 TOGETHER WE MADE OUR DREAM COME TRUE RECRUITING THE RIGHT PEOPLE WHO WORK UNTIL TODAY WITHOUT ANY TURNOVER A STRONG EMPLOYER IMAGE WILL HELP US TO DIFFERENTIATE OUR COMPANY HIGHER THAN EXPECTED A REPUTATION PERFORMANCE SCORE AND ENGAGEMENT SURVEY AND BUSINESS RESULTS EMOPLOYEES WITH THE RIGHT FIT WILL BE MORE LIKELY TO HAVE A HIGHER RETENTION POTENTIAL A STRONG EMOPLOYMENT BRAND INCREASE PRODUCTIVITY CREATE A SENSE OF PRIDE WITHIN PEOPLE WORKING FOR US WE FOUND AS WELL IN THIS METHOD A VERY GOOD ANSWER TO THE ROTATION OF STAFF WHICH IS A REAL ISSUE IN OUR MARKETS 02/10/
18 ALMOST ONE YEAR LATER WHAT OUR CANDIDATES HAD TO SAY ABOUT US THANKS TO THIS RECRUIT, WE MET MANY INTERESTING PEOPLE WITH WHOM WE ARE NOW CREATING A GREAT TEAM! Basia and Andrzej, waiters WORK AT THE MERCURE HOTEL KRAKOW OLD TOWN? IT IS A HOMELY, FRIENDLY ATMOSPHERE BASED ON PROFESSIONALISM AND INDIVIDUAL APPROACH TO GUESTS." Jakub, receptionist 02/10/
19
ExplorING the right jobs
ExplorING the right jobs GET PREPARED WITH UNILEVER MODULE 3 This module will help you with.. How to research your chosen career/study path, how to make contact with organisations/ institutions and use
More informationStaying the Course of Service, by Kevin Robinson
Staying the Course of Service, by Kevin Robinson By Kevin Robinson, COO and Managing Partner, Aparium Hotel Group Maybe you've been there you look at the clock and the minutes slowly tick by. Each day
More informationBuilding Cultural Alignment through Internal Communications & Branding. February 17, 2015
Building Cultural Alignment through Internal Communications & Branding February 17, 2015 The Relevance of Your Brand Brands Live in the Minds of Customers and Employees. The Brand is reborn in every task,
More informationMENTORING G UIDE MENTEES. for BY TRIPLE CREEK ASSOCIATES, INC Mentoring Guide for Mentees
MENTORING G UIDE for MENTEES BY TRIPLE CREEK ASSOCIATES, INC. www.3creek.com 800-268-4422 Mentoring Guide for Mentees 2002 1 Table of Contents What Is Mentoring?... 3 Who Is Involved?... 3 Why Should People
More informationThe best Paralegal interview questions you ve not been asking
The best Paralegal interview questions you ve not been asking Have you been going through interview after interview but no one is standing out? Or are you still struggling to make a final decision between
More informationA RECRUITER S GUIDE TO
EASE THE HIRING AND A RECRUITER S GUIDE TO INTERVIEW PROCESS WITH TECHNOLOGY RECRUITING S PAST & PRESENT The framework of the job interview still remains the same. In the past, the interview was the first
More informationRecruiting, Hiring and Onboarding. MMBA Conference Alexandria, MN April 18, 2016 Jim Langemo of Delaney Consulting
Recruiting, Hiring and Onboarding MMBA Conference Alexandria, MN April 18, 2016 Jim Langemo of Delaney Consulting Overview By the end of this session, you will take with you best practices for: Recruiting
More informationGraduate Internship Programme (London) The year-long internship that provides entry level access to the third sector
Graduate Internship Programme (London) 2015-2016 The year-long internship that provides entry level access to the third sector Introduction: Welcome to Elevation Networks Hello! If you re already reading
More informationTHE FRANCHISE ONBOARDING PLAYBOOK
THE FRANCHISE ONBOARDING PLAYBOOK PRE-GAME THOUGHTS It wasn t that long ago that employers could hold a one- or two-day orientation program for new hires and pat themselves on the back for a job well done.
More informationThe Meaningful Hospitality Smart Hiring Guide
The Meaningful Hospitality Smart Hiring Guide This guide will help you make smart hires by teaching you: What to look for in potential employees What questions to ask in an interview How to ensure you
More informationStaff Motivation. Workshop HRM and Training: Developing Capabilities for the Future Krakow, 7-9 September Wouter Jan van Muiswinkel
Staff Motivation Workshop HRM and Training: Developing Capabilities for the Future Krakow, 7-9 September 2016 Wouter Jan van Muiswinkel Statistics Netherlands 2000 employees 60% male - 40% female Average
More informationPERSONAL MASTERY (2 DAYS)
PERSONAL MASTERY (2 DAYS) INTRODUCTION Personal mastery is foundational to human growth and maturity and affects both individual and team performance. It requires support staff, team leaders and managers
More informationDeveloped and engaged staff. Individualized career paths. Alternative leadership routes. Diverse workforce
FIRM inmotion A PCPS e-toolkit: Transition Continuum and Checklist Transitioning to a high-performing firm of the future doesn t have to be an overwhelming ordeal. In fact, chances are good that your practice
More informationCOURSE CATALOG. vadoinc.net
COURSE CATALOG 2018 vadoinc.net Welcome Welcome to the Vado 2018 Course Catalog. Vado provides any organization or learner numerous opportunities to build the skills needed to lead and manage others, as
More informationSAVILLS PRIME SERVICE ACADEMY. SAVILLS PATHWAY Savills Prime Service Academy
SAVILLS PRIME SERVICE ACADEMY SAVILLS PATHWAY Savills Prime Service Academy 1 DIRECTOR S FOREWORD As Property Managers we have the privileged position of shaping the first impression customers and visitors
More informationRecruit. Develop. Perform. Reward. Strategies for Attracting TOP TALENT
Recruit. Develop. Perform. Reward. Strategies for Attracting TOP TALENT 6 Strategies for Attracting Top Talent Understanding what a candidate is looking for in an application process has become essential
More informationTurning Employees into Brand Advocates. 4 Steps to an Effective Employee Engagement Program
Turning Employees into Brand Advocates 4 Steps to an Effective Employee Engagement Program Engaged employees are the lifeblood of every successful business. They speak positively about your company to
More informationCompetency Catalog June 2010
Competency Catalog June 2010 Leadership Competencies Leadership competencies are those generic or cross-organizational competencies that are applicable to various functions and/or posts. They focus on
More informationBUILDING A CULTURE OF ENGAGEMENT: THE IMPORTANCE OF SENIOR LEADERSHIP
BUILDING A CULTURE OF ENGAGEMENT: THE IMPORTANCE OF SENIOR LEADERSHIP Dale Carnegie Training White Paper Copyright 2012 Dale Carnegie & Associates, Inc. All rights reserved. Senior_leadership_121412_wp
More informationCandidate Experience From End-to-End: What s Your Weakest Link?
Candidate Experience From End-to-End: What s Your Weakest Link? THERE S A DISCONNECT 0% 50% 100% 47% 0% 50% 100% 78% of candidates say employers do a good job of setting expectations in terms of communication
More informationAlumni Career Webinar: Interviewing Success
Alumni Career Webinar: Interviewing Success Kris Stehler, Assistant Director for Alumni Relations Office of Career Services & Cooperative Education www.rit.edu/careerservices Interview Goals Yours: Successfully
More informationGulf Research Analysis LLC
Gulf Research Analysis LLC Manpower Needs of the Hotel Sector Study Results Key Findings 2 Background Tourism has been chosen as a strategy, not only for growth and diversification, but also because it
More informationPosition Profile Executive Director, Social Venture Partners Minnesota
Position Profile Executive Director, Social Venture Partners Minnesota Social Venture Partners: Social Venture Partners Minnesota (SVP MN) is one of 39 SVP affiliates in a global network of over 3,500
More information50 EMPLOYEE ENGAGEMENT. IDEAS and TIPS A LEADER S GUIDE TO EMPLOYEE ENGAGEMENT
50 EMPLOYEE ENGAGEMENT IDEAS and TIPS A LEADER S GUIDE TO EMPLOYEE ENGAGEMENT ! 50 EMPLOYEE ENGAGEMENT IDEAS and TIPS: 50 EMPLOYEE ENGAGEMENT IDEAS AND TIPS 1 2 3 4 5 BE A BETTER BOSS! Immediate manager
More informationTransforming Talent Assessment Globally
Talent Assessment Transforming Talent Assessment Globally We enable organisations to identify potential, accelerate performance and achieve results. Psychometric guru Professor Peter Saville broke industry
More informationAPPRENTICESHIPS DELIVERED BY LIFETIME TRAINING: ADDING VALUE TO YOUR BUSINESS
APPRENTICESHIPS DELIVERED BY LIFETIME TRAINING: ADDING VALUE TO YOUR BUSINESS SUSTAINABLE SKILLS ARE VITAL IN HELPING YOUR BUSINESS ACHIEVE LONG-TERM ADVANTAGES AND GROWTH. APPRENTICESHIPS CAN OFFER AN
More informationProjects. Interim. Experts.
A G I L E A G I L E Projects. Interim. Experts. Pi Consulting specializes in placing leading consumer goods professionals (marketing, sales, finance and accounting, supply chain and HR) on project-based
More informationJOIN US IN CELEBRATING NATIONAL MENTORING DAY OCTOBER 27TH
GET INVOLVED GUIDE JOIN US IN CELEBRATING NATIONAL MENTORING DAY OCTOBER 27TH Everyone from individuals, companies, schools, colleges, universities, communities, local government and authorities are encouraged
More informationHeathrow Airport and Guidant Global Innovation catalyst recruitment process
Heathrow Airport and Guidant Global Innovation catalyst recruitment process guidantglobal.com Prev Next 2 Innovation catalyst proposal Reimagining the recruitment process In 2018, Guidant Global was asked
More informationHospitality Supervisor Apprenticeship. Level 3. Quick Information: New Apprenticeship Standard designed by employers for employers
Hospitality Supervisor Apprenticeship Level 3 A hospitality supervisor provides vital support to management teams and is capable of independently supervising services and running shifts. They typically
More informationINCLUSION & UNCONSCIOUS BIAS
INCLUSION & UNCONSCIOUS BIAS Rachel Osikoya Head of Diversity & Inclusion Transportation and Logistics division AP Møller Maersk Why Diversity? TALENT Why Inclusion? PERFORMANCE & INNOVATION Attracting
More informationMost employers believe that a liberal arts foundation with on-the-job experience can sharpen the skills most necessary for today s global economy.
What Employers Want In today s highly technological, fast-changing workplace, employees are demanding agile workers, who are highly flexible and able to adjust as new jobs emerge. Most employers believe
More informationOnboarding Best Practices to Maximize Employee Engagement
6 Onboarding Best Practices to Maximize Employee Engagement The onboarding process is a critical step in engaging, developing and retaining your new employees. Without a formal onboarding process, new
More informationEmployee Value Proposition (EVP) February 2016
Employee Value Proposition (EVP) February 2016 Why is important an EVP? EVP Talent Development & Career Compensation & Benefits Attracting and Retaining Talent Strategy TO ATTRACT TALENT Nowadays is more
More informationIntroduction... CONTENT
Introduction... Whether applying for a promotion or your very first job there are a number of steps you must take to be ready for that all important interview. When the email or SMS comes to invite you
More informationBUILDING CREDIBILITY. For internal use only
BUILDING CREDIBILITY Overview Topic Overview Being a credible business partner is critical to our ability to lead and develop trusted relationships, as well as to influence and deliver results. A key element
More informationEmployability Skills - Student Notes
Directions: Fill in the blanks. Employability Skills - Student Notes 1. Employability Is used to describe the work behaviors and personal qualities which make individuals more likely to gain and succeed
More informationJob interview checklist
Job interview checklist Congratulations, you got the job interview! Based on your CV and motivation letter you have been invited for an initial job interview. This checklist specifies the aspects that
More informationEmployee Engagement Survey
Research-based // Valid // Reliable Sample Items The DecisionWise contains a subset of research-based anchor questions that are designed to measure overall engagement. The other questions measure the factors
More informationLesson 11: Leadership
Lesson 11: Leadership Learning Objectives After studying this chapter, you should be able to: 1. Contrast leadership and management. 2. Summarize the conclusions of trait theories of leadership. 3. Identify
More informationPersonal Brand Management Plan and Career Marketing Campaign
Personal Management Plan and Career Marketing Campaign -- Hello. Who are you? Sounds like a simple question. Requires a simple answer. But the development of this answer is actually quite complex. To differentiate
More informationour blueprint for success
our blueprint for success 2018 I am pleased to present you with a copy of Our Blueprint for Success written by our people. It sets out the reasons why we want to grow, our vision for the future, the critical
More informationAND YOU: LET S SEE IF WE ARE MEANT FOR ONE ANOTHER. We offer a unique proposition to our employees that enables us to create value for our clients.
AND YOU: LET S SEE IF WE ARE MEANT FOR ONE ANOTHER We hear you re looking for a consulting firm where your voice will be heard, where you can make a real impact through your work, and where you can be
More informationANA Adopted Values and Associated Behaviors. May 27, 2015
Background ANA Adopted Values and Associated Behaviors May 27, 2015 - Values work launched at the February Directors Retreat. - A Values work group (Directors) determined and recommended a draft of 5 ANA
More informationWelcome! Catalog Terminology:
2015 Course Catalog Welcome! Welcome to the NuVeda 2015 Course Catalog. With over 315 bite sized, chunked learning courses, NuVeda provides any organization or learner numerous opportunities to build the
More information24 Ways to Build a Great Company Culture
If you don t take care of your people, someone else will Patrick bet- David 24 Ways to Build a Great Company Culture If you ask any CEO of some of the largest companies in the world, they will tell you
More information2019 Webinar Catalog
2019 Webinar Catalog Table of Contents 2019 Webinar Series NEW! Deer Oaks 2019 Supervisor Excellence Webinar Series: Employee Engagement NEW! Deer Oaks 2019 Leadership Certificate Program NEW! Deer Oaks
More informationOntario Municipal Human Resources Association Human Resources Strategic Planning Template Strategic Plan Example. Strategy 1
Ontario Municipal Human Resources Association Human Resources Strategic Planning Template Strategic Plan Example Strategy 1 The Problem What is my Case for Change? Goals: 6 months; 1 year; 2 year; 3 year
More information10 Key Components for a Winning Candidate Experience
White Paper 10 Key Components for a Winning Candidate Experience What is the Candidate Experience? According to Gallup, 70% of U.S. workers are disengaged. Given that statistic, it only seems logical that
More informationBest Practices for Attracting Talent with Disabilities
White paper Best Practices for Attracting Talent with Disabilities Tracey Klein, Executive Vice President GettingHired, Inc. 90% 90% of corporate recruiters say that the labor market is candidate-driven
More informationHow to create scenarios for change
How to create scenarios for change Author Melanie Franklin Director Agile Change Management Limited Introduction Organisational change, by its very nature is uncertain. The best we can hope for is clarity
More informationEssential Guide to Stay Interviews
Essential Guide to Stay Interviews The Next Best Thing in Employee Retention ESSENTIAL GUIDE.............. RETENTION CHALLENGE Job hunting continues to be a focus because employees have a grass is greener
More informationworking hours full time is 35 hours a week. You ll agree your working pattern with your manager.
resourcing manager reporting to head of learning, talent and resourcing direct reports resourcing partners working hours full time is 35 hours a week. You ll agree your working pattern with your manager.
More information2016 Course Catalog. Evolve e-learning Solutions (866) Authorized Reseller
2016 Course Catalog Evolve e-learning Solutions (866) 571-4859 Authorized Reseller Welcome! Welcome to the. With over 350 bite sized, chunked learning courses, Vado provides any organization or learner
More informationContents. Foreword 4. ResQ at a glance 5. Our purpose 6. Our core values 7. Our business model 8. Our services 9. What we are 10. Phrases we like 11
Contents Foreword 4 ResQ at a glance 5 Our purpose 6 Our core values 7 Our business model 8 Our services 9 What we are 10 Phrases we like 11 Greater than 12 Non negotiables 13 Lifelong learning 15 It s
More information30 Behavioral Interview Questions
30 Behavioral Interview Questions to Identify High-Potential Candidates Talent Solutions Table of contents Why behavioral interview questions matter 3 6 soft skills that reflect potential 4 Adaptability
More informationWorkforce Week TM Event Guide:
Workforce Week TM Event Guide: STUDENT About Workforce Week Workforce Week is an annual career development event first designed by Workday that connects job seekers from all walks of life with employees
More informationSkills and Strengths Inventory
Skills and Strengths Inventory This document enables you to create a comprehensive list of skills and strengths that you would like to leverage as you advance professionally. By recording these traits,
More informationChallenges for human resource management in global business strategy
Challenges for human resource management in global business strategy World Textile Congress, Mumbai 16 th September 2016 Dr. Sanjay Muthal Executive Director RGF India Mumbai Changing Paradigm Consumer
More informationTennessee Primary Care Association
Tennessee Primary Care Association HR Boot Camp ~ October 4 th, 2017 Presented by: Ann Hogan, M.Ed., SPHR, SHRM SCP No Discrimination Needs and Wants Candidate Sourcing Interview Process Selection Process
More informationLeadership & Success
Leadership & Success Program Overview 2018 VERSION SuperviSory Development institute THE LEADERSHIP DEVELOPMENT INSTITUTE PROGRAM OUTLINE Course I: Developing People Skills Personal Leadership (PDP ProScan)
More informationLeadership & Success
Leadership & Success Program Overview 2019 VERSION SuperviSory Development institute THE LEADERSHIP DEVELOPMENT INSTITUTE PROGRAM OUTLINE Course I: Developing People Skills Personal Leadership (PDP ProScan)
More informationDirector of Marking and Communications. Location: Redwood City, CA. Search conducted by:
1 Director of Marking and Communications Location: Redwood City, CA Search conducted by: Hope Lab I Director of Marketing & Communications 3 The Organization In 2001, Pam Omidyar had the bold idea to create
More informationBuilt on Values Overview. SLIDE 1: Built on Values Overview, Ann Rhoades and Gayle Watson. People Ink
SLIDE 1: Built on Values Overview, Ann Rhoades and Gayle Watson People Ink 2015 1 SLIDE 2: Good to Great: Why Some Companies Make the Leap and Others Don t, a bestselling management book written by Jim
More informationCAREER AND PROFESSIONAL DEVELOPMENT SERVICES. Career and Professional Development Services
CAREER AND PROFESSIONAL DEVELOPMENT SERVICES Career and Professional Development Services The CPDS Goal Provide resources for every student to plan for and create a meaningful professional life Your son/daughter
More informationFinancial Advisors: How to Optimize your LinkedIn Profile
+ Financial Advisors: How to Optimize your LinkedIn Profile A Publication of TABLE OF CONTENTS Introduction - The Case for LinkedIn 1. 5 Quick Ways to Optimize Advisor s LinkedIn Profiles pg. 1 2. A Daily
More informationCHARACTER ELSEVIER COMPETENCY FRAMEWORK
CHARACTER ELSEVIER COMPETENCY FRAMEWORK CHARACTER: DISPLAYS INTEGRITY AND HONESTY DEFINITION: Leads by example; walks the talk ; models core values; follows through on promises; trusted by others; honest
More informationYour interview starts before you walk into an employer s door..
Your interview starts before you walk into an employer s door.. Understand Yourself Take an inventory of your attributes 1. Education 2. Experience, both paid and unpaid 3. Accomplishments and achievements
More informationHOW TO NAVIGATE YOUR FIRST 5 YEARS IN RESEARCH ADMINISTRATION
HOW TO NAVIGATE YOUR FIRST 5 YEARS IN RESEARCH ADMINISTRATION G O A L How to distinguish between excelling in your current role and excelling in your careers Strategies to measure and increase achievements
More informationBuilding Your Brand Through Team Culture
Building Your Brand Through Team Culture IDEAS Joe Cirulli President/CEO jcirulli@ghfc.com What is a Brand? A brand is not just a logo, an advertising slogan, a product, a service, a building, great leadership,
More informationEnsure Your UNC Charlotte
Ensure Your Success @ UNC Charlotte Welcome to the Campus Community! Introduction The purpose of this information is to provide new employees with best practices for success in their role at UNC Charlotte.
More informationAn interview with Bernard Kreilmann, former CEO of Ferrero USA. I was extremely honoured, but most of all excited, when
Case study: Vision An interview with Bernard Kreilmann, former CEO of Ferrero USA I was extremely honoured, but most of all excited, when Bernard Kreilmann agreed to an interview for Be. As the former
More information10x. Your Thinking. and Build a Culture of Innovation 1/9. 10x Your Thinking. and Build a Culture of Innovation
10x Your Thinking 1/9 Is your company a hotbed of invention? Do your employees have more good ideas than they know what to do with? What was the last calculated risk your team embraced, and what did you
More informationSmall business guide to hiring and managing apprentices and trainees
Small business guide to hiring and managing apprentices and trainees A short guide for small businesses on how to get the most from your apprentice or trainee When it comes to recruiting and managing a
More informationOur values shape who we are as a company.
Core Values OUR VALUES Our values shape who we are as a company. They guide us in our everyday work and behaviours, in the decisions we make and how we treat each other, our clients and our stakeholders.
More informationAUTO/MATE DEALERSHIP SYSTEMS. The Auto Dealer s Guide to. Team Building. How to Increase Employee Motivation, Productivity and Communication
AUTO/MATE DEALERSHIP SYSTEMS The Auto Dealer s Guide to Team Building How to Increase Employee Motivation, Productivity and Communication 1 No man is more important than The Team. No coach is more important
More informationHow to Increase Clicks Using Social Media Advertising. Ashley Ward CEO & Social Media Director Madhouse Marketing
How to Increase Clicks Using Social Media Advertising Ashley Ward CEO & Social Media Director Madhouse Marketing Ashley Who? Background: Social Media Social Media Advertising CEO IPA Enthusiast www.madhouse.marketing
More informationValue-Based Leadership COMMITMENT, COMPASSION, CARE
Value-Based Leadership COMMITMENT, COMPASSION, CARE What will I learn today? Identify the core values of the Situational Response Team (SRT) department. Identify my core values, and how they relate to
More informationFeedback Report. ESCI - University Edition. Sample Person Hay Group 11/21/06
Feedback Report ESCI - University Edition Sample Person Hay Group 11/21/06 Introduction What Is Emotional and Social Intelligence? Emotional and Social Intelligence, commonly refered to as EI, is the capacity
More informationNCSL. Constituent Service and Civic Engagement in U.S. State Legislatures. Bruce Feustel. April 2011
NCSL Constituent Service and Civic Engagement in U.S. State Legislatures Bruce Feustel April 2011 Message Legislators are the key connection to government for their constituents Your legislative success
More informationState FFA Officer Selection Process Handbook
State FFA Officer Selection Process Handbook Colorado FFA Association 1 Introduction Each year the Colorado FFA Association selects ten student members to represent the association as a state FFA officer.
More informationMyanmar HR Survey Finding and retaining talent in Myanmar. A study jointly conducted by Roland Berger, Dale Carnegie Myanmar and JobNet.com.
Myanmar HR Survey Finding and retaining talent in Myanmar A study jointly conducted by Roland Berger, Dale Carnegie Myanmar and JobNet.com.mm October, 2018 1 MYANMAR HR SURVEY Finding and retaining talent
More informationCreating your personal brand
Creating your personal brand Why is a Personal Brand Important Technology The scope of communication has changed, no longer purely person-toperson based Project Based Approach Exposure to more people,
More informationORGANIZATIONAL STRATEGY AND ALIGNMENT FOR CUSTOMER EXPERIENCE MANAGEMENT
ORGANIZATIONAL STRATEGY AND ALIGNMENT FOR CUSTOMER EXPERIENCE MANAGEMENT By: Richard English, Director, Strategic Consulting, Avaya Professional Services C ustomer experience maturity is instrumental in
More informationMARKETING SOLUTION
TWO SHAPE ENGAGE & GROW MARKETING PARTNERSHIP MARKETING SOLUTION ENGAGE & GROW MARKETING SOLUTION INTRODUCTION Dear coaches, We are very excited to announce a new marketing solution for your business.
More informationHuman Resources. Professional Development
Human Resources Professional Development FALL 2018 Table of Contents Meet the Team....2 About Learning and Education...3 HR New Staff Orientation...3 Career Coaching....3 Courses....4 Brown Bag Workshops...5
More informationThe Savvy Manager s Go-To. Interview Guide. Creating an engaging interview process to quickly land top talent
The Savvy Manager s Go-To Interview Guide Creating an engaging interview process to quickly land top talent Introduction Today s job seekers look for much more than just a job. They want to work in an
More informationThe Seven Most Common Marketing Automation Myths
The Seven Most Common Marketing Automation Myths by Jamie Turner Jamie Turner is the author of several books on marketing, is a regular guest on CNN on the topic of marketing and branding, and is the CEO
More informationGenerational Differences and Recruiting Millennials. TMHRA Conference, April, 2015
Generational Differences and Recruiting Millennials TMHRA Conference, April, 2015 4 th Dimension Leadership: The Context for Developing Leaders 4 Four Generations Together Traditionalists/Silent Generation
More informationWhat exactly is human capital? And can it change your life?
What exactly is human capital? And can it change your life? Introduction Have you thought about what you ll do when you graduate? Get a job? Pursue a challenging career? Further your education to prepare
More informationHow the 2020 Generation and Millennials Will Change How You Do Business
How the 2020 Generation and Millennials Will Change How You Do Business Speaker: Walter Jankowski, Reinvention Consultant, Better Dash Faster Consulting In 2014, we started to experience a social phenomenon:
More informationINSIGHTS REPORT. Gaining Engagement in the Onboarding Process
Gaining Engagement in the Onboarding Process If we want to have the biggest impact, the best way to do this is to make sure we always focus on solving the most important problems. MARK ZUCKERBERG, CHAIRMAN
More informationHuman Resource planning for Social enterprises.
DBS Foundation Social Enterprise Summit 2018 MASTERCLASS FOR SOCIAL ENTREPRENEURS Human Resource planning for Social enterprises. - Pratima Krishnan, Executive Director HR, DBS Bank The following are brief
More informationPeople Leadership Series
People Leadership Series Week Topic Contents Methodology One Highest Me Knowing one self Improving confidence Making a great first impression Flexibility Assertiveness Handling pressure Activities Individual
More information10 THINGS B2B COMPANIES
10 THINGS B2B COMPANIES Should Be Doing on LinkedIn Copyright 2016 Act-On Software www.act-on.com Using LinkedIn to Generate Leads LinkedIn isn t just a social network for job seekers and recruiters anymore.
More informationHow to Hire The Best Customer Service Reps
How to Hire The Best Customer Service Reps 03 Why You Should Care Contents 05 06 The Ultimate Customer Rep Writing a Job Requisition 08 Cover Letter 11 Resume 13 Phone Screen 15 Interview Part 1 18 Interview
More informationSUCCESSION PLANNING & STRATEGIC DECISION MAKING. Ross Hutchings, CAE CSDA Executive Director
SUCCESSION PLANNING & STRATEGIC DECISION MAKING Ross Hutchings, CAE CSDA Executive Director Not Keeping Pace Technology advancing unprecedented rate Growth in business lowest rate since early 1970 s Only
More informationEngaging talent today, thinking about tomorrow! David Batista Hamburg, 23 rd of March 2017
Engaging talent today, thinking about tomorrow! David Batista Hamburg, 23 rd of March 2017 Our roadmap for today Meet Galp Once upon a time This is how we do it What we now know with cut-e What s next?
More information1. Brief description of the organization, group, or community you worked with.
1. Brief description of the organization, group, or community you worked with. Zambri s (www.zambris.ca) is an award-winning, bistro-style restaurant in the process of tripling their operations and moving
More informationCare. Anchoring the future. Sign up to the Social Care Commitment. You re part of the adult social care picture
Issue 34 autumn/winter 2016 Care Issue 34 autumn/winter 2016 Sign up to the Social Care Commitment You re part of the adult social care picture Bernadette Mossman discusses the importance of leadership
More information