Using a balanced scorecard to help measure facilities management performance
|
|
- Irma Thornton
- 6 years ago
- Views:
Transcription
1 KPMG International Shared Services and Outsourcing Advisory Using a balanced scorecard to help measure facilities management performance by Doug Burr, Director, KPMG Advisory Services For nearly 20 years, leading organizations have been using balanced scorecards to strategically measure the financial and non-financial performance of different operational functions within their firms. More recently, they have begun leveraging them to measure the performance of their third-party service providers. In the facilities management (FM) function, use of a balanced scorecard enables companies to evaluate the performance of their external providers against multiple criteria (see Figure 1), help set alignment and focus, identify improvement opportunities, enhance performance reporting, and conduct constructive discussions with their FM providers. Sample balanced scorecard (1 best, 5 worst) Evaluation Criteria Weight Evaluation Comments Score Cost 35 Costs were slightly under budget 2 Customer Satisfaction 20 Score based on customer satisfaction survey Service Delivery 20 All SLA requirements were met 1 EHS Performance 10 There were a couple of safety incidents in the cafeteria Compliance 10 No fines or violations 3 Innovation/Continuous Improvement 5 No initiatives were implemented Weighted Score 2.25 Note: Evaluation criteria and weights are for illustrative purposes only 2 4 Figure 1 In a sense, the balance scorecard process for FM service providers should be similar to the way in which individual performance is handled expectations are set, measures to evaluate performance are established, performance is monitored and discussed throughout the year, corrective measures are implemented, and performance is formally documented. Just as organizations want their employees to achieve the highest level of performance, they should want the same from their FM service providers. Although there is no set format for balanced scorecards, and they vary from company to company, Figure 1 demonstrates elements many organizations include in those for their FM service providers: Evaluation criteria areas measured (e.g., cost, customer satisfaction, service delivery, safety performance) Weight placed on each criterion (i.e., different % for each criterion, totaling 100%) Evaluation comments favorable as well as areas for improvement Evaluation score (e.g., 1-5 scale) for each criterion and a total weighted score. 1 Shared Services and Outsourcing Advisory / August 2012
2 When to use a balanced scorecard A balanced scorecard should be prepared for each FM service provider only when it makes good business sense to do so, e.g., when the amount of FM spend is significant, services are frequently performed, or when the provider works on-site full-time. The balanced scorecard approach works extremely well for companies that operate under an integrated facilities management (IFM) wherein some FM services are selfperformed by one service provider while others are handled by firms with which it has partnered, all in an integrated manner model because of the multiple service lines and the breadth of the provider s responsibilities. But it is also very valuable for firms that do not operate under an IFM model. To view year-on-year balanced scorecard trends and determine if performance is improving or not, organizations often use graphics (see Figure 2). Sample score graph Evaluation criteria the basics Figure 2 The evaluation criteria on the balanced scorecard should be tailored for each category (e.g., cost, customer satisfaction, service delivery, etc.) as well each major service line (e.g., janitorial services, food services, maintenance, etc.) and the weight should vary to reflect the importance of each criterion to the organization. Firms typically establish scoring definitions and the means by which the scores will be calculated to minimize subjectivity and provide clarity on how performance will be measured. While some organizations use highly detailed scorecards to thoroughly evaluate each criterion, the right level of detail for any given firm is dependent on multiple variables including that there is a credible and easy process by which to obtain the necessary information. Specific evaluation criteria Cost While all firms track actual costs, they should also evaluate cost performance at a more detailed level with weights and scoring definitions assigned to each sub-category to ensure cost-effective service delivery. Figure 3 on the next page is an example of a balanced scorecard for cost. Many organizations find it useful to assess costs not only in aggregate, as in the above example, but also by type of expense. This enables them to zoom in on specific expenses such as maintenance or energy/utilities, and have meaningful discussions with their providers about whether their expectations are being met. Customer satisfaction Measuring the satisfaction level of those receiving FM services is another critical part of the process. Organizations should use a variety of methods to obtain input directly from their internal customers, including periodic surveys (e.g., annual/ semi-annual/upon completion of a service), online or paper suggestion boxes, administrative assistant feedback sessions and # of complaints received. A detailed scorecard, similar to the one in the cost category, should be established to measure customer satisfaction. All of these are excellent ways to hear the voice of the customer and identify areas for improvement. Yet care should be taken to develop and administer surveys that capture relevant information without being a burden to, and that feedback sessions do not keep participants away from their jobs for too long. Service delivery Proper operational performance is ensured only when providers meet or surpass firms service delivery expectations. Thus, organizations should implement a detailed scorecard to assess service delivery performance for each service line. For example, in the maintenance category, the detailed scorecard may look like the example in Figure 4 on the next page and Figure 5 shows an example of a detailed scorecard for food services. Similar to the scorecard examples, organizations should establish detailed scorecards for their other outsourced service lines, such as janitorial services, call center and mailroom. 2 Shared Services and Outsourcing Advisory / August 2012
3 Example scorecard for cost (1 best, 5 worst) Actual versus Budget 70 Actual versus Forecast 15 Actual versus same period last year Costs on a unit basis (e.g., per square foot or employee) Costs versus industry benchmarks % under budget 100% accuracy Greater than 10% Reduction 10% better than under budget On budget 99% accuracy 98% accuracy Reduction better than Same On Over budget by less than 95-97% accuracy Higher costs by less than Over by less than Over budget 5 % Less than 9 accuracy Higher costs Over 5 % 5 1st Quartile 2nd Quartile Median 3rd Quartile 4th Quartile Example scorecard for maintenence (1 best, 5 worst) Time to work orders response time 30 Work orders d 30 2 faster 110% of 0-2 faster On time 0-2 slower % greater than 100% of 90-99% of Work order backlog 15 No Backlog X# X# X# X# Operational reliability () Data integrity % Data 100% % Data 95-99% Example scorecard for food services (1 best, 5 worst) % Data % Data 85-89% Food quality/price 30 Exceptional Good Average Marginal Poor Food selection 15 Exceptional Good Average Marginal Poor Figure 3 2 slower Less than 90% of Less than 98% Data less than 8 accurate and Participations rates 15 Above % 41-49% Below 40% Professionalism of staff 10 Exceptional Good Average Marginal Poor Cleanliness of operations 10 Exceptional Good Average Marginal Poor Food subsidy 15 No subsidy X$ X$ X$ X$ Waste 5 Figure 4 Figure 5 3 Shared Services and Outsourcing Advisory / August 2012
4 Environmental, health and safety (EHS) performance Proper measurement of FM service provider performance must take into account injury to people or harm to the environment. Some firms argue that EHS performance is the service provider s issue, and thus do not track it. But it is difficult to maintain that position when an incident occurs, especially when liabilities occur or the event becomes public, resulting in damage to their organization s image. FM service providers should have programs in place to avoid harm to people, property and the environment. Examples of evaluation criteria for this category in the balanced scorecard include: OSHA recordable incident rate OSHA lost time incident rate # of incidents Completion of incident investigations, including root cause analysis and implementation of corrective measures EHS assessment/audit results Waste /recycled Conservation improvements (e.g., energy, water) CO2 footprint Compliance An area often overlooked when measuring FM service provider performance is compliance with laws and regulations, and with internal policies and industry standards. Examples of evaluation criteria that should be included in the balanced scorecard for this category include, fines, violations, regulatory inspection results, assessment/audit results, compliance with internal policies and industry standards, and peer review results. Innovation/continuous improvement With this category, organizations send a clear message that status quo is not acceptable and that their FM service providers need to be more than body shops. It measures the providers performance in driving innovation and continuous improvement to reduce costs and improve operational efficiency. The balanced scorecard should include evaluation criteria such as # of new ideas, leading practices and thought leadership introduced, # of initiatives in pipeline and implemented, cost savings, and process, technology and operational efficiency improvements. For all the above criteria, organization should prepare a detailed scorecard and feed the results into the overall balanced scorecard. Conclusion A balanced scorecard enables organizations to perform a comprehensive assessment of their FM service providers performance. As this article examined only several examples of evaluation criteria that should be included in, and only one type of format for, a balanced scorecard, firms should use the concepts discussed herein as a starting point but not be constrained by them. Organizations should develop a balanced scorecard that is tailored to the needs of their business, and periodically change it as their needs change. For example, it is not essential that the balanced scorecard use weighted averages, but it is useful to assign weights when the different evaluation criteria are not of equal importance. Or, a company may want to call out the implementation of a new information system separately on the balanced scorecard but remove it once the project is d. Similarly, if it wants to closely monitor an IFM service provider s sourcing activities (e.g., reduce the number of vendors, leverage spend, reduce costs, improve diversity spend, etc.), it may want to have sourcing as a separate line item on the scorecard. Firms often benefit from developing the balanced scorecard in partnership with their FM service provider, which enables incorporation of their ideas. This is especially helpful in both achieving their buy-in and understanding what they believe has worked or has not worked on other accounts, such as format, content, process, etc. If done right, using a balanced scorecard can improve organizations ability to monitor their FM service providers performance and drive positive changes. Those already using a balanced scorecard will be well-served by looking for ways to improve it and its supporting processes. And those not yet using a balanced scorecard should strongly consider doing so. KPMG has helped a wide range of clients: Develop balanced scorecards tailored to their needs Define balances scorecard responsibilities/process Establish SLAs and KPIs Define governance and vendor management structure Identify data and reporting requirements Obtain benchmark data and identify leading practices Evaluate FM service provider performance 4 Shared Services and Outsourcing Advisory / August 2012
5 Learn more For related articles and research from KPMG, please visit our Shared Services and Outsourcing Institute: kpmginstitutes.com/shared-servicesoutsourcing-institute. Contact Us Douglas S. Burr Director KPMG s Shared Services and Outsourcing Advisory T: E: dburr@kpmg.com For country, industry and service-specific contacts, please visit: Global/en/Pages/contactus.aspx KPMG International Cooperative ( KPMG International ), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved. The KPMG name, logo and cutting through complexity are registered trademarks of KPMG International. The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavor to provide timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of the particular situation. August 2012
Your incentive compensation plans have no borders. Why should your compliance processes?
Your incentive compensation plans have no borders. Why should your compliance processes? KPMG LINK Global Equity Tracker Powered by KPMG LINK Work Force Take care of risks before take off Challenges of
More informationKPMG s Major Projects Advisory Project Leadership Series: Stakeholder Management and Communication
KPMG Global Energy Institute KPMG International KPMG s Major Projects Advisory Project Leadership Series: Stakeholder Management and Communication Stakeholder management and communication is critical to
More informationSeeking value through Internal Audit
Seeking value through Internal Audit March 2016 kpmg.com The future of Internal Audit through the lens of stakeholder needs: KPMG and Forbes recently surveyed more than 400 Chief Financial Officers and
More informationIIROC 2015 Financial Administrators Section Conference
IIROC 2015 Financial Administrators Section Conference September 11, 2015 kpmg.ca Presenters Chris Cornell KPMG Partner, Financial Services Steven Sharma KPMG Partner, Financial Services 2 Agenda Current
More informationEnvironmental, social and governance (ESG) materiality assessment
Environmental, social and governance (ESG) materiality assessment August 2017 kpmg.com/nz Considering materiality leads to credible ESG disclosures The business as usual perspective provided by financial
More informationGRI s G4 Guidelines: the impact on reporting
CLIMATE CHANGE & SUSTAINABILITY KPMG International GRI s G4 Guidelines: the impact on reporting The Global Reporting Initiative (GRI) launched its fourth generation Sustainability Reporting Guidelines
More informationIT Governance and the Audit Committee Recognizing the Importance of Reliable and Timely Information
IT ADVISORY IT Governance and the Audit Committee Recognizing the Importance of Reliable and Timely Information KPMG INTERNATIONAL IT Governance and the Audit Committee: Recognizing the Importance of
More informationThe Concept: Moving from Data Analysis to Data Analytics
The Concept: Moving from Data Analysis to Data Analytics May 19, 2016 1 2 Challenges: Addressing complex business demand with Data Analytics Solutions Business demands Business Analytics Data attributes
More information2015 Global Mobility Forum
GLOBAL MOBILITY SERVICES 2015 Global Mobility Forum 6-8 October 2015 Rome, Italy Integrating Global Mobility & Global Talent David Collings Ph.D. Michael Rooney KPMG Session outline Introducing global
More informationThe KPMG Employee Engagement Plus Index
The KPMG Plus Index Making sense of your employee engagement levels. Engaged employees are committed to their organisation, exhibit higher levels of performance, and are more likely to go the extra mile
More informationGlobal Mobility Services & Data and Analytics
Global Mobility Services & Data and Analytics Global Mobility organizations seek to manage mobility risk and attend to the needs of employees and their families, while ensuring the organization s business
More informationSolving the aerospace and defense back-office paradigm
Solving the aerospace and defense back-office paradigm www.kpmg.com New back-office automation technologies are giving aerospace and defense (A&D) players an opportunity to achieve real and lasting costs
More informationGRI s G4 Guidelines: the impact on reporting
CLIMATE CHANGE & SUSTAINABILITY KPMG International GRI s G4 Guidelines: the impact on reporting The Global Reporting Initiative (GRI) launched its fourth generation Sustainability Reporting Guidelines
More informationIntroduction to our brand
Introduction to our brand Brand lives in the mind of the customer. It is created instantly and also over time. It is hard to build and easy to destroy. Done correctly, brand can create a moment when company
More informationThird Party Risk Management ( TPRM ) Transformation
Third Party Risk Management ( TPRM ) Transformation September 20, 2017 Internal use only An introduction to TPRM What is a Third Party relationship? A Third Party relationship is any business arrangement
More information2017 Internal Controls Survey
2017 Internal Controls Survey kpmg.com 2017 Internal Controls Survey Executive summary Although Sarbanes-Oxley (SOX) is not a new regulation, it has continued to evolve over the last 15 years since it
More informationServices to Local Government
Services to Local Government Bringing clarity to city services with the Municipal Reference Model kpmg.com/cities KPMG International 2 Services to Local Government Municipal Reference Model Cities around
More informationKPMG s Dynamic Audit. Powered by Data+ Analytics. January kpmg.com
KPMG s Dynamic Audit Powered by Data+ Analytics January 2016 kpmg.com Dynamic Audit Roger O Donnell Global Head of D&A, Audit 2 Our Dynamic Audit takes a rigorous journey through the data At KPMG, we ve
More information2015 KPMG TBM PROFICIENCY ASSESSMENT REPORT. Cut through the fog: Six ways to enhance your Technology Business Management proficiency
0 KPMG TBM PROFICIENCY ASSESSMENT REPORT Cut through the fog: Six ways to enhance your Technology Business Management proficiency March 0 KPMG TBM PROFICIENCY ASSESSMENT REPORT WHAT IS TECHNOLOGY BUSINESS
More informationMore data to compare means better benchmarking Benchmarking Plus Deal Advisory
More data to compare means better benchmarking Benchmarking Plus Deal Advisory / 3 Establishing industry benchmarks is essential to any acquisition or transaction. But all too often, benchmarking doesn
More informationEmbedding Productivity Disciplines:
FINANCIAL SERVICES Embedding Productivity Disciplines: Why financial services firms need a lifestyle change that lasts September 2012 kpmg.com KPMG INtERNAtIoNAL Embedding Productivity Disciplines 1 As
More informationCompeting for growth. Creating a customer-centric, connected enterprise. KPMG Customer Advisory. kpmg.com/customer
Competing for growth Creating a customer-centric, connected enterprise KPMG Customer Advisory kpmg.com/customer Contents Introduction 02 How can you stay ahead of rising customer expectations? 04 Becoming
More informationEnterprise Risk Management (ERM) - Impact of 2017 COSO ERM Model
Enterprise Risk Management (ERM) - Impact of 2017 COSO ERM Model Institute of Internal Auditors, Detroit Chapter Meeting February 2019 With you today Sarah Ann Moore Director Internal Audit and Enterprise
More informationKPMG LINK 360. Visibility and control of global compliance. Global Compliance Management Services. kpmg.com
KPMG LINK 360 Visibility and control of global compliance Global Compliance Management Services kpmg.com 1 Visibility and control of global compliance KPMG LINK 360 aligns tax and finance with the rest
More informationYour global work force is your business. Helping you effectively manage your mobility programs across borders is ours.
Your global work force is your business. Helping you effectively manage your mobility programs across borders is ours. Powered by KPMG LINK Work Force Mobile employees, consolidated management Tax and
More informationDigital Labor Analytics
Digital Labor Analytics for Risk and Compliance Transformation April 2017 Digital labor analytics and technology supports the Risk and Compliance Ecosystem and the new wave of automated compliance and
More informationHow well does your procurement measure up?
How well does your procurement measure up? Find out how KPMG and Coupa can help you achieve smarter spend management. May 2017 kpmg.com/us/coupa How well does your procurement measure up? 1 Optimizing
More informationWorking better by working together
Working better by working together Deal Advisory We can help you Partner. kpmg.ch/dealadvisory A pragmatic approach to enhancing value through partnerships. / 1 Your vision. Our proven capabilities. Businesses
More informationMake the complex manageable
Make the complex manageable Deal Advisory / Global We help create clear Solvency Strategies. Realizing value through insolvency. / 1 Your vision. Our proven capabilities. Insolvencies can test the limits
More informationKPMG s financial management practice
KPMG s financial management practice kpmg.com KPMG LLP s (KPMG) Financial Management (FM) practice supports the growing agenda and increased responsibilities of the CFO. We work with our clients with passion
More informationWorking better by working together
Working better by working together Deal Advisory / Germany We can help you Partner. / 1 A pragmatic approach to enhancing value through partnerships. Your vision. Our proven capabilities. Businesses thrive
More informationKPMG International. kpmg.com
KPMG Clara A smart audit platform Bringing together our powerful data & analytics capabilities, innovative new technologies and proven audit workflow, we introduce our new smart audit platform KPMG Clara.
More informationRoom for improvement. The KPMG Survey of Business Reporting. UK Findings. kpmg.com/betterbusinessreporting
Room for improvement The KPMG Survey of Business Reporting UK Findings kpmg.com/betterbusinessreporting UK Findings from KPMG s Survey of Business Reporting KPMG International s Survey of Business Reporting
More informationBack to School for Business Services how to get it right?
Back to School for Business Services how to get it right? CORE conference November 8, 2016 1 Shared Services and Outsourcing Advisory WHO WE ARE KPMG s Shared Services and Outsourcing Advisory practice
More informationDigital Transformation Programs in Energy Utilities First Lessons Learnt. October 2017
Digital Transformation Programs in Energy Utilities First Lessons Learnt October 2017 Who are we? KPMG in the Digital world Digital transformation Data & Analytics Cibersecurity The Forrester Wave TM :
More informationPositioning Internal Audit to Deliver Value
Positioning Internal Audit to Deliver Value IIA Dallas Chapter 5th Annual Super Conference October 28, 2016 History of Internal Audit 4000 B.C Formal record-keeping systems were first instituted in the
More informationPowered by technology, our experts are unlocking the value of your audit. Dynamic Audit
Dynamic Audit Powered by technology, our experts are unlocking the value of your audit 1 Audit is evolving The world is changing. By harnessing the power of data, companies are seizing opportunities to
More informationCMMI for services implementation
CMMI for services implementation Supporting effective management and service delivery in an organisation Case study for secured storage and business process services sector Management Consulting September
More informationInvesting in the future
Investing in the future How megatrends are reshaping the future of the investment management industry WAISC November 12, 2014 What could an investor look like in 2030? We believe that deeply-rooted forces
More informationKPMG International. kpmg.com
KPMG Clara A smart audit platform Bringing together our powerful data & analytics capabilities, innovative new technologies and proven audit workflow, we introduce our new smart audit platform KPMG Clara.
More informationKPMG s National Charity application form
KPMG s National Charity application form Thank you for applying to be KPMG s National Charity. All applicants must use this form to complete their application. Please ensure that your responses stay within
More informationBe an aerospace and defense leader in global export compliance
Be an aerospace and defense leader in global export compliance Essential elements of success kpmg.com Why lead? Export control laws and sanctions programs in the United States and elsewhere are an ever-evolving
More informationRight now! 26th Annual Insurance Conference Tuesday, November 28, kpmg.ca/insuranceconference2017
Right now! 26th Annual Insurance Conference Tuesday, November 28, 2017 kpmg.ca/insuranceconference2017 Agenda Topic IT Cost Optimization 3 Technology challenges 4 Case for change 5 Identifying the right
More informationSERVICES AND CAPABILITIES. Technology and Management Consulting
SERVICES AND CAPABILITIES Technology and Management Consulting RSM overview Fifth largest audit, tax and consulting firm in the U.S. Over $1.6 billion in revenue 80 cities and more than 8,000 employees
More informationTop 5 reasons incident response is failing. kpmg.com
Top 5 reasons incident response is failing kpmg.com b Top 5 reasons incident response is failing Introduction The Incident Response function within an organization is responsible for assessing the integrity
More informationAndrea ROSIGNOLI Partner KPMG
sponsored by THE FUTURE OF CORPORATE REPORTING AND THE ROLE OF THE INTEGRATED THINKING Andrea ROSIGNOLI Partner KPMG 1 The future of corporate reporting and integrated thinking What are the main challenges
More informationWorking better by working together
Working better by working together Deal Advisory / Global We can help you Partner. A pragmatic approach to enhancing value through partnerships. / 1 Your vision. Our proven capabilities. Businesses thrive
More informationManaging compliance in a complex world
Managing compliance in a complex world Global Compliance Management Services May 2018 kpmg.com.cy The compliance challenge Today's unprecedented economic challenges are forcing companies to rethink the
More informationSession 102: Benchmark Your Way to World-Class Performance! Jeff Rumburg, Managing Partner, MetricNet, LLC
Session 102: Benchmark Your Way to World-Class Performance! Jeff Rumburg, Managing Partner, MetricNet, LLC Characteristics of a World-Class Contact Center Contact center consistently exceeds customer expectations
More informationPowered by DATA+ ANALYTICS. KPMG Audit
Powered by DATA+ ANALYTICS KPMG Audit Roger O Donnell Global Head of Data & Analytics, Audit 2 Our audit takes a rigorous journey through the data At KPMG, we ve been performing audits for over 100 years,
More informationCutting to the heart of financial matters. Strategic Profitability Insights (SPI) Deal Advisory
Cutting to the heart of financial matters Strategic Profitability Insights (SPI) Deal Advisory / 3 If you re looking at a potential acquisition or transaction, you have limited time to discern its real
More informationEffective and pro-active audit committee reporting
Effective and pro-active audit committee reporting 16 June 2016 Anand Shah, KPMG Martin Robinson, IIA Agenda 13:00-14:00 Registration and buffet lunch 14:00-14:10 Welcome and introduction Martin Robinson,
More informationGetting the best out of your People
Getting the best out of your People MEASURE DEFINE ACTION October 2017 My Journey 2 Your Business The Economy Profitability Quality products, services Customer satisfaction To win in the marketplace you
More informationKey TSA provisions your M&A team needs to know now
Key TSA provisions your M&A team needs to know now March 2018 kpmg.com 1 1 Companies are increasingly focusing on a rigorous Transition Service Agreement (TSA) as a key component in creating deal value.
More informationKPMG Major Projects Advisory Leadership Series: Project Organization & Establishing a Program Management Office
KPMG Global Energy Institute KPMG International KPMG Major Projects Advisory Leadership Series: Project Organization & Establishing a Program Office Series Introduction For the past decade, owners, contractors,
More informationInternal controls over financial reporting
Internal controls over financial reporting Outlining a program that meets stakeholder expectations kpmg.com After showing why a company s internal controls over financial reporting (ICOFR) program may
More informationTop 5 onboarding challenges
Top 5 onboarding challenges kpmgspectrum.com Finding the right employee is not always easy. When you do, what efforts are you making to ensure they stay, grow, and thrive at your company? After all, an
More informationAudit Committee Self Assessment
Audit Committee Institute United Kingdom Audit Committee Self Assessment The audit committee should regularly assess its own effectiveness and the adequacy of its terms of reference, work plans, forums
More informationCFO Financial Forum Webcast
CFO Financial Forum Webcast Revenue Recognition: Are you going to be left behind? April 4, 2017 With You Today Bill Tomazin Partner Tel: 312-665-5576 wtomazinjr@kpmg.com Stephen Thompson Partner Tel: 303-382-7970
More informationA Value Management Approach to Business Transformation
A Value Management Approach to Business Transformation Chris Carter, KPMG LLP Nov 17-18, 2014 Canadian Value Symposium Toronto, Ontario A Value Management Approach to Business Transformation Understanding
More informationInternal controls over financial reporting
Internal controls over financial reporting Outlining a program that meets stakeholder expectations kpmg.ca After showing why a company s internal controls over financial reporting (ICOFR) program may be
More informationKPMG s Global Compliance Management Services
KPMG s Global Compliance Management Services April 2016 KPMG International When people ask us about our approach to delivering global compliance services as a single global service provider, we re inevitably
More informationYour unique family, our unique approach.
Your unique family, our unique approach. Because KPMG knows every family is different, we provide bespoke advice to establish and operate your family office and grow and preserve your legacy. KPMG Enterprise
More informationPlanning to win. Deal Advisory / Australia. Driving value growth through competitive, flexible funding and supportive financing relationships.
Planning to win Deal Advisory / Australia Driving value growth through competitive, flexible funding and supportive financing relationships. Enhancing value through capital structuring and financing. /
More information3Q17 analysis KPMG.com
Global IT-BPO outsourcing deals analysis 3Q17 analysis KPMG.com About global IT-BPO outsourcing deals analysis KPMG s Shared Services and Outsourcing Advisory (SSOA) practice publishes a quarterly analysis
More informationInternal controls over financial reporting Uncovering the full picture of control costs
Internal controls over financial reporting Uncovering the full picture of control costs kpmg.com Internal controls over financial reporting (ICOFR) is expensive, with many costs hidden, since the departments
More informationShort, engaging headline
Short, engaging headline Internal controls over financial reporting Designing a healthy program that evolves to meet changing needs kpmg.ca In this series of white papers, KPMG s Risk Consulting practice
More informationGlobal Entity Management Global coverage, local expertise
Global Entity Management Global coverage, local expertise February 2018 KPMG International kpmg.com 2 3 Our world revolves around yours As part of KPMG s global network of independent member firms spanning
More informationEnterprise Performance Management in the Pharmaceutical Industry. kpmg.co.uk
Enterprise Performance Management in the Pharmaceutical Industry kpmg.co.uk Are your performance management processes, metrics and tools prepared for tomorrow s strategic challenges in pharmaceuticals?
More informationThe 10% profit opportunity
The 10% profit opportunity Why pricing should be at the top of the board agenda Global Strategy Group kpmg.com KPMG International Companies that are thinking about pricing as a strategic capability will
More informationCertification - Good and poor practice seen in banks
Certification - Good and poor practice seen in banks TISA SM&CR Certification starts sooner than you think 29 January 2019 Max Lewis, Director, KPMG SMCR Background & context June 2013: Parliamentary Commission
More informationPlatform thinking in manufacturing. A fresh alternative to Manufacturing Excellence
Platform thinking in manufacturing A fresh alternative to Manufacturing Excellence PLATFORM THINKING IN MANUFACTURING 1 Introduction Digitalization is presenting new opportunities for the manufacturing
More information2015 Global Mobility Forum
GLOBAL MOBILITY SERVICES 2015 Global Mobility Forum 6-8 October 2015 Rome, Italy Navigating Through the Complexities and Challenges of Being a Global Mobility Advisor Presenter name Job Title Business
More informationFuture-Proof Procurement - A Digital Journey
Future-Proof Procurement - A Digital Journey Edward van Kuijk, Vodafone Procurement Company John Tros, Partner, Consulting, KPMG NL Michael Pleuger, Partner, Consulting, KPMG Germany Introduction 2 KPMG
More informationfuture The of lean government Authors Shared Service Centres in the public sector 1 Dinu Bumbăcea Partner Management Consulting
The future of lean government Authors Dinu Bumbăcea Partner Management Consulting Radu Andrei Principal Management Consulting Shared Service Centres in the public sector 1 Shared Service Centres in the
More informationThe future of HR 2019: In the Know or in the No. The gulf between action and inertia
The future of HR 2019: In the Know or in the No The gulf between action and inertia In the Know or in the No Our latest global survey of 1,200 HR executives exposes a clear and disconcerting gulf between
More informationInclusion and diversity
Inclusion and diversity How global mobility can help move the needle March 2018 Most of today s international companies recognize the proven benefits of a diverse and inclusive workplace, and a high majority
More informationKPMG Smart Controls. Putting you in control of your controls. kpmg.co.uk
KPMG Smart Controls Putting you in control of your controls kpmg.co.uk KPMG Smart Controls Putting you in control of your controls Our solution for Control Testing, Assurance and Clouded by controls Many
More informationThe next step in your Procurement digitalization 24/10/2017
The next step in your Procurement digitalization 24/10/2017 Agenda The evolution of the Procurement digitalization Not an hypothetic future Digital assistants as next step in the Procurement digitalization
More informationProtect what is valuable
Protect what is valuable Deal Advisory / Global We can help you achieve successful Sell Side transactions. Supporting growth through active portfolio management and successful divestments. / 1 Your vision.
More information2Q17 analysis KPMG.com
Global IT-BPO outsourcing deals analysis 2Q17 analysis KPMG.com About global IT-BPO outsourcing deals analysis KPMG s Shared Services and Outsourcing Advisory (SSOA) practice publishes a quarterly analysis
More informationInternal audit: Threading the needle Strategic insights on internal audit A KPMG benchmark survey on internal audit
Internal audit: Threading the needle Strategic insights on internal audit A KPMG benchmark survey on internal audit KPMG International February 2018 kpmg.com/ecb 2 Internal Audit Executive summary Over
More informationLeveraging a Dynamic Management Model for Success in Upstream
Leveraging a Dynamic Management Model for Success in Upstream 3esi-Enersight 2017 Upstream Planning Conference October 2017 Several transformative factors are impacting the upstream oil and gas sector
More informationManaged Governance Services
Managed Governance Services effective sourcing governance, underpinned by powerful collaborative software Table of Contents 1 Introduction... 3 2 What is Managed Governance Services... 3 3 When is Managed
More informationThe bots are coming: Intelligent automation and the modern corporate treasury department
The bots are coming: Intelligent and the modern corporate treasury department KPMG s Corporate Treasury Management Practice kpmg.com $ A barrage of terms Robotic Process Automation Bots Artificial intelligence
More informationSD General Standard Disclosure
3M 2016 Sustainability Report Index 159 About Report Global Reporting Initiative () Content Index and UN Global Compact Report on Progress Element SD General Standard G4-1 Statement from the most senior
More informationHow to assess the maturity of Identity Management
IT ADVISORY How to assess the maturity of Identity Management Marko Vogel 23.04.2008 ADVISORY 1 Agenda 1 KPMG s view on IAM 2 KPMG s IAM Maturity Assessment 3 Assessment Results 4 Next steps 2 Agenda 1
More informationFoundations and Endowments Specialty Practice
Foundations and Endowments Specialty Practice Seeking Investment Advisory Services: 10 Steps for Managing the RFP Process Selecting an investment advisor is a crucial fiduciary responsibility for Board
More informationTop 35 Reasons You Need Contact Center Performance Management
Top 35 Reasons You Need Contact Center Performance Management February 2014 Sponsored by: - 1 - DMG Consulting LLC Table of Contents Introduction... 1 Real-Time and Historical CCPM... 1 Top Reasons to
More informationManaging Compliance in a Complex World. kpmg.com.cy
Managing Compliance in a Complex World kpmg.com.cy 2013 KPMG Limited, a Cyprus limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International
More informationInsights into Mining Issue 12: Unlocking the value of D&A
Insights into Mining Issue 12: Unlocking the value of D&A Data and Analytics (D&A) increasingly shapes our world. The use of advanced analytics is enabling better and faster business decisions, which is
More informationDigital labor and the future of finance
Digital labor and the future of finance The evolving partnership between humans and machines and a new opportunity for CFOs kpmg.com The answer is digital labor As multinational companies strive to compete
More informationAstrus Third Party Intelligence
Astrus Third Party Intelligence Know your risks Introducing Astrus Enhanced Due Diligence and Astrus Monitoring www.kpmg.com/uk/astrus Astrus Background information Incorporation details Activities Addresses
More informationEmerging & disruptive technology risks
Emerging & disruptive technology risks Shawn W. Lafferty, KPMG Partner IT Internal Audit/Risk Assurance April 2018 Why IT internal audit? find ways to overcome resource and budgetary constraints. This
More informationPERFORMANCE REPORTING AN EYE ON THE FACTS. A KPMG and ACCA Thought Leadership Report
PERFORMANCE REPORTING AN EYE ON THE FACTS A KPMG and ACCA Thought Leadership Report ABOUT THE RESEARCH This global report is the second of three pieces of research that have been jointly commissioned by
More informationKPMG LINK 360 Visibility and control of global compliance
KPMG LINK 360 Visibility and control of global compliance December 2017 kpmg.com/link360 KPMG International KPMG LINK 360 aligns tax and finance with the rest of the organization to deliver a 360-degree
More informationSTRATEGIC PLAN. FISCAL YEARS 2018 to 2022 SAFETY WORKS
STRATEGIC PLAN FISCAL YEARS 2018 to 2022 SAFETY WORKS TSSA has developed an ambitious plan to ensure we effectively reduce safety risks and provide value to our customers and stakeholders. STRATEGIC PLAN
More informationLearning and Knowledge enabling the magnet for talent
Learning and Knowledge enabling the magnet for talent About KPMG KPMG is a global network of professional services firms providing audit, tax and advisory services to a wide variety of public and private
More informationENGAGE YOUR CUSTOMERS WITH SALES AND SERVICE FUNCTIONALITY
ENGAGE YOUR CUSTOMERS WITH SALES AND SERVICE FUNCTIONALITY Microsoft Dynamics 365 educational webcast series presented by RSM May 31, 2017 Today s presenters Mike Nafziger Principal and National Customer
More informationCorporate governance for banks
Corporate governance for banks Banks in the UAE face challenges in keeping pace with changing regulations, competitive environment and maintaining an effective governance culture. October 2017 KPMG s Corporate
More information