6. Which tool is most useful in Pareto analysis, a scatter plot or a histogram?
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1 1. Which is the older concept, the idea of quality as conformance or quality as improvement? 2. Do control charts assist in monitoring quality as conformance or quality as improvement? 3. Which typically poses a greater challenge in designing and monitoring product quality, the production of a good or provision of a service? 4. A correlation coefficient of indicates what? 5. Does a correlation coefficient indicate the strength of a curvilinear, linear, or inverse relationship? 6. Which tool is most useful in Pareto analysis, a scatter plot or a histogram? 7. Is a fishbone diagram or a control chart more likely to result from a brainstorming session? Chapter Three Product Quality And Development Minute Answer Questions #1 to 12 PDF A1M030-01
2 8. Which is a better example of employee empowerment, a quality circle or a causal model? 9. Does remanufacturing of a product indicate a cradle-to-cradle or a cradle-tograve design model? 10. If a component is deliberately left out of the main assembly of some product, is this the DMAIC cycle or delayed differentiation at work? 11. Does one broken egg within a carton of one dozen eggs represent natural or assignable variation among those eggs? 12. Identifying the correlations between customer perception and design specifications is the core of what analytical tool? Chapter Three Product Quality And Development Minute Answer Questions #1 to 12 PDF A1M030-01
3 Quick Start QFD Matrix Consider the Quick Start QFD Matrix above. Of the two value features, which do customers consider three times more important? If a change were made to Technical Spec 2 in the product s design, this would likely change the customer opinion of which value feature the most? Which technical spec can be most easily modified without changing current choices for the other two technical spec s? Chapter Three Product Quality And Development Quick Start Questions #13 to 15 PDF A1Q300-01
4 In a recent survey, a 21-year-old gave a movie a score of 10, while a 73-year-old gave it a score of 5, a 45-year-old gave it a score of 7 and a 36-year-old gave it a score of 5. Based on these four responses, what is the correlation between age of moviegoer and score for the movie? Chapter Three Product Quality And Development Ramp Up Question #16 PDF A1R031-01
5 AdventureLand theme park recently received a large number of complaints from customers who had endured delays while waiting to ride on AdventureLand s largest rollercoaster, Monster Train. As newly appointed operations manager, you are considering the problem of delayed rides on Monster Train. By observing 100 delayed Monster Train rides over a 10 week period, you find that a variety of factors are contributing to the Monster Train delay problem. You summarize the results of your study in a diagram: MONSTER TRAIN OPERATION Delayed availability of safety inspector Broken gearing mechanism requiring frequent repair WEATHER Bad weather Mechanical failure of turnstile WAITING AREA Staff arrive late for work PERSONNEL Insufficient Staff to load passengers RIDE DELAY You also create this table to tally the frequency with which you observed various causes of delay: Problem Areas Number of Occurrences Delayed availability of safety inspector 6 Mechanical failure of turnstile 30 Broken gearing mechanism requiring 50 frequent repair Staff arrive late for work 5 Bad weather 2 Insufficient staff to load passengers 4 a. Pareto analysis would suggest that AdventureLand theme park focus on which Monster Train problem areas? Chapter Three Product Quality And Development Scenario Question #17 PDF A1F032-01
6 b. The first diagram is often called a what? c. Consider the following potential improvements that AdventureLand theme park is considering to address the Monster Train Delays: Improvement 1: Hire additional staff, both to load passengers and to serve as safety inspectors. Improvement 2: Replace the faulty gearing mechanism requiring frequent repair. The company selected to perform the Monster Train gearing replacement work has also agreed to fix the failing turnstile in the waiting area for free. Improvement 3: Fire the staff arriving late for work and hire replacements. Improvement 4: Invest in research and development to invent a weathercontrol device to prevent bad weather. Since each of these potential improvements involves money, AdventureLand theme park can only undertake one improvement at a time and can only afford to complete two of the improvements listed above. Which improvement do you recommend first, and which should follow second, to reduce the frequency of customer complaints as quickly as possible? Chapter Three Product Quality And Development Scenario Question #17 PDF A1F032-01
7 You are a quality management consultant for the Bezerk Tennis Ball Company. Bezerk is redesigning its current model of tennis ball, and you are asked to use QFD analysis to make suggestions about tennis ball specifications. You survey customers, gather data, crunch numbers, and produce the following correlation matrix: Technical Specifications Easy to See Customer Attributes Doesn't Bounce Funny Stays Bouncy Stays Clean Thickness of shell Depth of nap Density of nap % Nylon in nap % Latex in shell a. Which of the following is apparently true, looking at your correlation matrix? I. Customers indicate that tennis balls with thick shells stay bouncy longer. II. Customers indicate that tennis balls with thin shells stay bouncy longer. III. Customers indicate that tennis balls with thin shells stay clean. b. Which of the following is apparently true, looking at your correlation matrix? I. How easy a tennis ball is to see is related to how much latex is used in creating its shell. II. How easy a tennis ball is to see is related to the depth of its nap. III. Customers think the current model of Beserk tennis ball bounces funny. Chapter Three Product Quality And Development Scenario Question #18 PDF A1F300-01
8 c. The nap is the fuzzy covering on a tennis ball. Beserk is considering changing the nap on its tennis balls. What suggestions do you have, based on your correlation analysis? I. If Beserk makes the nap deeper (fuzzier), customers will probably complain that the new model of Beserk tennis ball doesn t stay clean as long. II. If Beserk increases the amount of nylon used in the nap, customers will probably complain that the new model of Beserk tennis ball doesn t stay clean as long. III. If Beserk makes the nap deeper (fuzzier), customers will probably complain that the new model of Beserk tennis ball is more difficult to see. d. Assume that customers considered the first three attributes to be equally important, and consider each one to be three times as important as the last attribute, Stays Clean. Furthermore, no known synergies exist among any of the technical specifications. Sketch a complete QFD house of quality diagram, organizing all of Berserk s product design information. Chapter Three Product Quality And Development Scenario Question #18 PDF A1F300-01
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