2016COURSECATALOGUE. Please contact us for more details about flexible purchase and delivery options to suit your organisation s needs.

Transcription

1 2016COURSECATALOGUE ealliance works in partnership with a range of industry experts to provide a comprehensive catalogue of off-the-shelf learning resources that have been designed to develop the relevant knowledge and skills of your employees, and in turn, improve the overall effectiveness of your organisation. These elearning resources are SCORM 1.2 compliant and can be deployed through either our ealliance SkillsServe or Learn and Grow platforms. Alternatively they may be deployed through your own existing LMS. We also provide a course hosting service via the web, enabling non-lms users to access our resources. In addition to your PC or lap top, these courses can be viewed on any mobile device. Our catalogue has been carefully designed to enable you to find exactly what you are looking for. Each section, or Training Pathway, consists of themed Course Suites, which in turn contain a range of individual courses, grouped together to provide relevant learning experiences. Alternatively, we can build organisationally bespoke online programmes, utilising our vast range of learning resources to meet specified training needs or learning outcomes. Please contact us for more details about flexible purchase and delivery options to suit your organisation s needs. Tel: info@ea-learningtech.com

2 The Catalogue at a Glance The Catalogue at a Glance Workplace Compliance and Legislation 2 Health and Safety Equality and Diversity Data Protection Bribery and Sustainability HR Essentials Financial Regulatory Training and Compliance 5 Compliance Fundamentals Financial Crime Specialist / Management Responsibilities Mortgage and Home Finance Direct Debit Microsoft Office IT Skills 7 Windows 10 Office 2010 Office 2013 Skills for Business 8 Communication in the Workplace Understanding Budgets and Finance Time Management Project Management Advance Communication Skills Literacy in the workplace Sales, Customer Service and Relationships 10 Effective Selling Behaviours Planning for Sales Making a Difference through Effective Customer Service The Importance of Customer Care Effective Relationship Management Who Killed the? Leadership and Management 12 Leading People Team Development Personal Development Managing Change Managing a New Team Personal Skills for Effective Leadership Women in Management Coaching and Performance 15 Coaching Skills Mentoring Skills Training and Facilitation Appraisal Interviewing Setting Objectives Developing Performance Improving Individual Performance 1

3 Workplace Compliance and Workplace Compliance and Legislation The Course Suites in this section cover the key areas of workplace compliance and legislation, including Health and Safety, Equality and Diversity, Data Protection and Bribery and Sustainability. Our comprehensive HR Essentials Suite deals with a broader range of subjects related to Employment Law and working practices. Health and Safety 26 Courses Course Durations Range from 30 Mins to 2 Hrs Health and Safety is one of the most important subjects that has to be addressed in the workplace, and is a legal requirement for most organisations. Each of the interactive courses in this range reflects existing legislation, with most including corresponding tests. Asbestos Awareness Asbestos Basics Contractors Safety Procedures CPR Essentials Driver Safety Electrical Safety DSE & Workstation Safety Evacuation Procedures Fire Safety Fire Warden Food Hygiene Hazardous Substances (COSHH) Health & Safety for Managers Health & Safety Induction Home Working Legionella Lone Working Manual Handling New and Expectant Mothers Personal Protective Equipment Personal Safety in other People s Premises Risk Assessment Safeguarding Staying Safe with Noise Slips, Trips and Falls Working at Heights Continued on next page... 2

4 Equality and Diversity 10 Courses Average Course Duration 30 Minutes Managing Equality and Diversity is a very real challenge in today s workplace. With differences in gender, age, social, religion and sexuality, allied to differing lifestyle choices, values and behaviours, it is clear that organisations need to ensure that staff have access to resources to ensure they understand and recognise the importance of equality in the workplace. The courses that make up this suit have been designed to help organisations ensure that their staff have access to relevant resources, so that they understand and recognise their responsibilities and the importance of equality in the workplace. Age Disability Gender Reassignment Marriage and Civil Partnership Pregnancy and Maternity Race Religion or Belief Sex Sexual Orientation Overview Data Protection 13 Courses Average Course Duration 20 Minutes The Data Protection Act of 1988 sets out the rules for processing personal data. It applies to some paper records as well as those held in electronic form. The act gives individuals certain rights. It imposes obligations on those who record and use personal information regarding how that information may be used and requires them to follow the eight Data Protection principles. The courses that make up this suite cover the 8 principles, together with the exemptions and conditions for data processing in the workplace. Overview Conditions for Processing Exemptions Principle 1 - Processing Principle 2 - Purpose Principle 3 - What type of data? Principle 4 - Accuracy of data Principle 5 - Kept only when necessary Principle 6 - Processing due to individual rights Principle 7 - Securing data Principle 8 - Transfer of data Summary Continued on next page... 3

5 Bribery and Sustainability 2 Courses Average Course Duration 40 Minutes These courses have been designed to help employees understand what constitutes bribery and to become aware of anti-bribery policies. Also to understand the environmental, economic and ethical issues that affect sustainability, their impact the workplace and acknowledge the key actions that can affect such issues as Carbon emissions. Bribery Sustainability HR Essentials 19 Courses Average Course Duration 30 Minutes The HR Essentials Suite covers some key aspects of UK Employment Law, and deals with common staff -related working practises, as well as providing an understanding and awareness of personal issues and challenges that might be faced by individuals in the workplace. Avoiding and Dealing with Age Discrimination Flexible Working Avoiding and Dealing With Disability Discrimination Freedom of Information Act 2000 Avoiding and Dealing with Race Discrimination Handling Violence and Aggression at Work Avoiding and Dealing with Sexual Orientation Harassment and Victimisation Discrimination Lone Worker Types and Typical Risks Diversity, Equality and Discrimination Managing and Handling Stress at Work Equal Opportunities in the Workplace: Recruitment & Selection Parents in Employment Equal Opportunity in the Workplace Personal Safety in Other People s Homes and Premises Preventing Bullying in the Workplace 4

6 Financial Regulatory Trainin Financial Regulatory Training and Compliance For those organisations that operate in a regulated environment, this comprehensive suite of courses will meet the training and compliance requirements of all sectors, also ensuring that employee knowledge stays up to date as new regulations come into force. These courses are interactive, with knowledge assessments throughout, and vary in duration. A key feature of this group of courses is your ability to self-author our off-the-shelf content, to bespoke and create additional materials and Course Suites. Compliance Fundamentals An Introduction to the New Banking Regime CASS Certification Regime COBS Essentials Complaint Handling and Regulated Firms Conduct Risk and Treating Customers Fairly Consumer Credit - Handling Arrears Consumer Credit Regulations (Motor Finance) Consumer Credit Regulations (Personal Loans and Credit Cards) Culture Cybercrime FATCA Financial Promotions How to Comply with the Data Protection Act Information Security Introduction to Banking Introduction to BCOBS and the PSRs (Building Societies) Introduction to the Financial Conduct Authority (FCA) Introduction to the Prudential Regulation Authority (PRA) Managing Conflicts of Interest New Code of Conduct Risk Management The Freedom of Information Act Three Lines of Defence Transaction Reporting Vulnerable Customers Whistleblowing with Confidence Continued on next page... 5

7 Financial Crime Combating Market Abuse Complying with Sanctions Countering Bribery and Corruption Customer Due Diligence Fighting Fraud Financial Crime: The Basics MLRO Practical Guidelines for Money Laundering Prevention Staff Money Laundering and How You Can Prevent It Specialist/Management Responsibilities The New Senior Management Regime Approved Persons COBS Appropriateness COBS Best Execution COBS Client Categorisation COBS Dealing and Managing COBS Suitability Senior Management Arrangements, Systems and Controls Mortgage and Home Finance Advising and Lending Responsibly Exploring the Mortgage Environment Handling Mortgage and Home Finance Complaints Complaints Mortgages and Home Finance: Treating Customers Fairly Preventing Mortgage Fraud Regulation of Mortgages and Home Finance What Equity Release Is and How It Works Direct Debit Introduction to Direct Debit Managing Direct Debit Paperless Direct Debit Working with Direct Debit 6

8 Microsoft Office IT skills Microsoft Office IT skills This simulation driven programme of courses provides all staff, irrespective of their IT skills, with a comprehensive, easy to use suite of learning resources for a broad range of end-user IT applications. Windows 10 5 Courses Average Course Duration 20 Minutes From learning how to utilise the Start Menu to exploring Microsoft Edge, meeting Cortana and navigating through multiple desktops and tasks, these interactive courses with video tutorials will help your staff get to grips with the latest Microsoft operating system. Navigating the Start Menu Explore Desktops and Tasks Utilising Windows Introducing Microsoft Edge Meet Cortana Office Courses Average Course Duration 40 Minutes Office 2010 Word for Beginners Office 2010 Word for Intermediates Office 2010 Excel for Beginners Office 2010 Excel for Intermediates Office 2010 PowerPoint for Beginners Office 2010 PowerPoint for Intermediates Office 2010 Outlook for Beginners Office 2010 Outlook for Intermediates Office Courses Average Course Duration 40 Minutes Office 2013 Word for Beginners Office 2013 Word for Intermediates Office 2013 Excel for Beginners Office 2013 Excel for Intermediates Office 2013 PowerPoint for Beginners Office 2013 PowerPoint for Intermediates Office 2013 Outlook for Beginners Office 2013 Outlook for Intermediates 7

9 Skills for Business Skills for Business C ontact us for more information The 6 suites of courses in this section have been created to both prepare new employees for the requirements of the business environment, and to provide pathways for skills and knowledge development across both generic and role specific areas of organisational practice. Communication in the Workplace 35 Courses Course Durations are approximately 20 Minutes This granular suite of courses addresses each aspect of basic communication in the workplace. The courses in this range cover: Effective Writing in the Workplace Preparing and giving Presentations Report Writing Use of Numeracy Understanding Budgets and Finance 24 Courses Average Course Duration 20 Minutes Designed for business managers with financial responsibilities, this suite of interactive courses provides a range of learning resources to enable staff to build on their existing professional skills, whilst testing knowledge and understanding. The courses in this range cover: Budgeting Basics Preparing your Budget Understanding Balance Sheets Managing Profit and Loss Time Management 5 Courses Average Course Duration 20 Minutes Avoiding Unnecessary Demands on Time Ownership of Time Problems Sources of Time Based Problems Strategies for Increasing Discretionary Time Time Planning 8

10 Project Management 6 Courses Average Course Duration 20 Minutes What is a Project? Agreeing the Brief Detailed Planning Implementation and Tracking Overview Planning Reviewing the Project Advanced Communication Skills 7 Courses Average Course Duration 45 Minutes This suite of courses is designed for senior leaders and managers, and includes: What is Assertiveness? Assertive Skills and Techniques What is Conflict Management? Conflict Skills and Techniques What is Negotiating? Negotiation Skills and Techniques Negotiating Step by Step Literacy in the Workplace 21 Courses Average Course Duration 20 Minutes This suite of courses refreshes and tests basic workplace literacy skills, and includes: Effective business writing Spelling Punctuation The English sentence 9

11 Sales, Customer Service and Sales, Customer Service and Relationships Selling is a crucial aspect of many job roles, and it is probably fair to say that everyone in an organisation contributes to the sales process in some way. This range of course suites focuses on the specific skills of a successful sales person, and follows the sales process through team working, effective customer care and customer relationship management. The courses consist of high quality videos to illustrate key learning objectives via practical examples and scenarios. Interspersed with audio, the user is encouraged to think about how the subject matter impacts on them in the workplace. With such a comprehensive and diverse range of resources, these modular courses enable users to dip in and out of learning experiences that are relevant to their job roles, training needs and professional development. Effective Selling Behaviours 8 Courses Average Course Duration 45 Minutes Speaking and listening Active body language Questioning skills Negotiation Skills Planning for Presentations Giving Presentations Influencing skills Supporting skills for influencing Planning for Sales 3 Courses Average Course Duration 60 Minutes Communicating with the customer Managing yourself and others Understanding your customer Making a difference through Effective Customer Service 8 Courses Average Course Duration 30 Minutes A problem owned is a problem solved I m a customer, sell me something Napkins to the right Read my lips, watch my body, look me in the eye Satisfying customer needs So, why doesn t management tell us what to do? What s team work got to do with widgets? Who scored the goal? Continued on next page... 10

12 The Importance of Customer Care 3 Courses Average Course Duration 60 Minutes Caring for your customer Putting the customer first Quality in practice Effective Relationship Management 16 Courses Average Course Duration 30 Minutes The courses in this suite cover: Making relationships work How to make agreements work Managing conflict Essential influencing skills Who Killed the? 2 Courses Average Course Duration 45 Minutes Who killed the sale? Who killed the customer? 11

13 Leadership and Management Leadership and Management Leadership and Management are not the same thing, but they are inextricably linked and complementary. In this section, we have created a range of course suites that can be used to map against competency frameworks or the learning outcomes of recognised qualification programmes, or simply to reinforce the learning and development strategy for each level of management within your organisation. The courses are visually stimulating and use interactive and engaging video scenarios and audio to retain interest and provoke thought. An integral Reflective Notes feature ensures that users don t just page turn through the courses, but are actively encouraged to think about how the subject matter can be applied in the workplace. Users are also encouraged to contextualise and apply learning to ensure that relevant behavioural changes occur as a direct outcome of their learning experiences. Leading People 6 Courses Course Durations are approximately 20 Minutes The courses in this suite cover: Understanding Leadership Developing Leadership Leadership Skills The Effective Leader Do or Delegate? Managing Meetings Team Development 15 Courses Course Durations are approximately 20 Minutes The courses in this suite cover: Team Building Working in teams Assertiveness Climate for performance Conflict Communicating a shared purpose Creating the team culture Influencing behaviours Empowering the team Leading diverse teams Non-verbal communication Succession planning Team types Continued on next page... 12

14 Personal Development 10 Courses Average Course Duration 60 Minutes Assertive Manager Decision Making Making Objectives Happen Managing Yourself Negotiation Skills Plan Your Own Development Problem Solving Setting Objectives Time Management Working in Teams Managing Change 13 Courses Average Course Duration 30 Minutes Strategy and business environment Organisational Culture Brand and reputation Making the change Challenging the status quo Exploring the options Difficult decisions Gaining buy-in Taking action Thriving on change The personal change journey Leading others through change Seeing change through Continued on next page... 13

15 Managing a New Team 9 Courses Average Course Duration 40 Minutes Agreeing team tasks Communication Creating a positive environment Supporting a positive Encouraging participation Establishing responsibilities Getting to know your team Trust and motivation Why teams? Personal Skills for Effective Leadership 8 Courses Average Course Duration 40 Minutes Accentuate the positive Address your time stealer s Decide what you want Identify your priorities Improving your time effectiveness Leading by example Recognising your style Take responsibility Women in Management 6 video Based Courses Course durations are approximately 5 minutes The Courses in the Suite are: Getting heard at meetings How do I present a problem to my boss? Office politics How to play them One of the girls A good idea? How to deal with being ignored How to get noticed 14

16 Coaching and Performance Coaching and Performance Coaching and Performance training gives managers the confidence and ability to develop employee skills, knowledge and application at all levels. The learning resources in this section use the same course styles as those within the Leadership and Management suites and are designed to increase selfsufficiency and high level performance. Coaching Skills 13 Courses Average Course Duration 20 Minutes Assessing Competence Assessing the Learners Needs Developing a Learning Plan Reviewing Progress What's Coaching About Why Coach Alternative Support Coaching Behaviours Coaching Moments Coaching Styles and Skills The Coaching Journey The Goals of Coaching Why Coaching Is Crucial Training and Facilitation 6 Courses Average Course Duration 60 Minutes Coaching Skills Facilitation Skills Training and Facilitation Skills: Mentoring Skills Mentoring Skills Test One- to-one Training Training for Non-Trainers Mentoring Skills 5 Courses Average Course Duration 15 Minutes A Helping Hand Before You Accept The Role of Mentor Nobody's Perfect The Mentoring Relationship What Makes a Good Mentor? Continued on next page... 15

17 Setting Objectives 5 Courses Average Course Duration 15 Minutes What are Objectives? Characteristics of Objectives Layout and Writing Tips Objective Setting Action Plan Types of Objectives Developing Performance 8 Courses Course Durations range from Minutes Setting goals Monitoring performance Giving and receiving feedback Levels of performance Challenging performance Improving performance Rewarding performance Performance Troubleshooting Appraisal Interviewing 6 Courses Average Course Duration 15 Minutes What s the Point of Appraisals? Opening the Appraisal Interview Structuring the Interview Questioning the Appraisee Listening to and Observing the Appraisee Closing and Follow Up Improving Individual Performance 8 Courses Average Course Duration 45 minutes The courses in this suite are designed for leaders and managers, and include: Career Planning Coaching and Mentoring Disengaging Monitoring and Appraising Performance Recruiting Setting Standards Succession Planning Training and Developing 16

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