Sky Parker Agency director, Creative Business Resources Phoenix

Transcription

1 Retaining Your Best Employees Starts with Hiring The Right People Noemi Barraza, PHR Vice president, human resources and business development Creative Business Resources Phoenix Sky Parker Agency director, Creative Business Resources Phoenix Rebekah Phillips, RN, BSN, MBA, CMPE Practice administrator, Pediatrics 5280 Centennial, Colo. MGMA has determined that Noemi Barraza and Sky Parker have a financial interest in healthcare benefits. The content of this session has been reviewed and has been determined not to be a conflict of interest. Rebekah Phillips does not have any financial conflicts to report at this time. 1

2 Learning Objectives Structure a hiring process that identifies candidates with high success rates in the workplace Outline exact steps to reward your best staff and drive their retention Apply a process to address vacancies that would minimize costs and stress on current staff Human Capital is the most valuable asset in your practice. However It is your greatest liability 2017 MGMA. All rights reserved - 4-2

3 2017 MGMA. All rights reserved - 5-3

4 How do you find talent? 4

5 A bad hire can cost around 30% of the employee s potential first year earnings, according to the U.S Department of Labor 5

6 Recruiting Writing the Job Ad Job Boards Internal Referrals Career Fair 6

7 Writing a Job Ad How to say enough but not too much! Be specific about the role Job Postings Tell Them About Your Company Distinguish the Must Haves From Nice-to-Haves Skills Education Required licenses Experience Short description of the general responsibilities. Essential job functions. (Those at the core of the job) Ask for a cover letter Talk to the applicants directly. You will be 7

8 Where to Post the Ad??? Recruiting Websites Internal Referrals Job/Career Fairs Recruiting Websites Indeed, LinkedIn, Glassdoor, CareerBuilder, ZipRecruiter, Monster, Google Jobs, LinkUp, HealthcareJobsite.com Offer a signing bonus to employees whose referrals last longer than 90 days Job/Career Fairs College Campus s Internship Programs 8

9 Use of Social Media Posting ads Finding applicants Viewing potential candidates 9

10 Recruiting Process Pre-screen questionnaire Benefits Summary Application Reference Checks 10

11 Initial Personality and Skills Assessments 11

12 Interview Team members should also interview the candidate without the manager Give realistic expectations about the job Working Interviews Be aware of legal issues when formulating questions Interview Questions 12

13 What is your hiring process? 13

14 Onboarding Orientation New Hire Packet Drug & Background Checks Benefits Training Schedule Offer Letter Review Employee Handbook 14

15 Org Chart Physician/Owner Nurse Practitioner Practice Manager Physician s Assistant Clinical Supervisor Medical Assistant Back Office Supervisor Billing Staff Medical Records Administrator Front Desk Receptionist Practice Owners Key Administrators Support Staff

16 Identifying Key Employees Core Benefits Highly Compensated Employees Executive Compensation 2017 MGMA. All rights reserved 16

17 What are you doing to develop your team? Developing your staff Identify the need for development Personality assessment for current employees One-on-One training Mentor program with co-workers An investment in your employees skill sets is an investment in your company 17

18 Group Coaching The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn. ~Alvin Toffler How do you keep your employees engaged?

19 Goal Setting Open Door Policy Communication Respectful & Positive Environment Listen to your employees Clarify expectations Exit Interviews Get to Know your employees Performance Reviews(Frequent Feedback) 75% of employees said they would stay in an organization longer if their employer had listened to them and addressed their concerns. 19

20 How do you retain your talent? Employee Rewards Compensation Analysis Work-Life Balance Pay fair Flexible Schedules (4-10) PTO Employee recognition program Sick Time Corporate Wellness Leave of Absence Professional Development Holidays Tuition Reimbursement Bereavement Employee appreciation Events Happy Employees reduces turnover and absenteeism 20

21 The Golden Handcuffs What is my competition offering that could lure my best people away? 21

22 Six strategies to retaining employees Recruiting Hiring Developing Employees Identify Key Employees Employee Communication Rewards, Benefits and Compensation Retention strategies can make your organization a Best Place to Work! 2017 MGMA. All rights reserved 22

23 Rebekah Phillips Case Study 2018 MGMA. All rights reserved. Continuing Education ACMPE credit for medical practice executives *AAPC Core B, CPPM credit 1.5 ACHE credit for medical practice executives CME AMA PRA Category 1 Credits CNE credit for continuing nurse education *CPE credit for certified public accountants (CPAs) CEU credit for generic continuing education *AAPC CODE: G N S *CPE CODE: R T Let the speakers know what you thought! Evaluations will be ed to you daily

24 Questions? Noemi Barraza ext Creative Business Resources 1500 E Bethany Home Rd Phoenix, AZ Sky Parker sky@cbri.com Creative Business Resources 1500 E Bethany Home Rd Phoenix, AZ