This webinar is brought to you by IIBA Chennai Chapter Identifying Stakeholders

Transcription

1 This webinar is brought to you by IIBA Chennai Chapter Identifying Stakeholders Presenter Venkadesh Narayanan, BSME, MBA, CBAP, PMI-PBA, CBPP Principal Consultant Former Indian Civil Servant [IRAS 2001 Batch] LinkedIn Profile Thursday 30-April-2015

2 Agenda : Identifying Stakeholders Impact Table Onion Diagram Stakeholder Wheel RACI Matrix PSP Approach CRUD Matrix

3 Business Analyst Help reach Goals & Objectives Recommend Solutions Work with Stakeholders

4 Why Stakeholder? Knowledge For Them

5 Identifying Stakeholder It is the process of identifying the people, groups, or organizations that could impact or be impacted by a decision, activity, or outcome of the project, analyzing and documenting relevant information regarding their interests, involvement, interdependencies, influence, and potential impact on project success. The key benefit of this process is that is allows the project manager to identify the appropriate focus for each stakeholder or group of stakeholders.

6 BABOK V2 Overview Knowledge Areas Foundation Chapters

7 Conduct Stakeholder Analysis This task covers the identification of stakeholders who may be affected by a proposed initiative or who share a common business need, identifying appropriate stakeholders for the project or project phase, and determining stakeholder influence and/or authority regarding the approval of project deliverables. Inputs Business Need, Enterprise Architecture, Organizational Process Assets Task Conduct Stakeholder Analysis Output Stakeholder List, Roles and Responsibilities

8 Who is a Stakeholder? Stakeholders are people or organizations that (directly or indirectly) influence the requirements of a system. Examples of stakeholders are users of the system, operators of the system, developers, architects, customers, and testers.

9 SOLUTION Stakeholders Affecting Stakeholders Affected By

10 Impact Table Who can affect the solution Who will be affected by the solution

11 Onion Diagram An onion diagram indicating how involved the stakeholder is with the solution (which stakeholders will directly interact with the solution or participate in a business process, which are part of the larger organization, and which are outside the organization)

12 Onion Diagram

13 Stakeholder Wheel The wheel identifies the range of stakeholder groups and adds structure to the process of identifying them. It may include Owners Managers Employees Regulators Supplies Partners Customers Competitors

14 RACI Matrix The RACI matrix describes the roles of those involved in business analysis activities. It describes stakeholders as having one or more of the following responsibilities for a given task or deliverable: [R]esponsible does the work, [A]ccountable is the decision maker (only one) [C]onsulted must be consulted prior to the work and gives input [I]nformed means that they must be notified of the outcome

15 RACI Matrix

16 RACI Matrix

17 PSP Approach Processes Systems People

18 What is a Process? A process is a set of sequential activities carried out in a predetermined order to deliver value to the customers.

19 Types of Processes

20 Types of Processes Primary Process An operational process that constitutes the core business of a firm and is part of its primary value chain. Secondary Process A non-operational process that is not part of the core business of a firm but supports the primary processes. Management Process The processes that govern the operation of a system.

21 Case Study

22 Primary Processes Ambience Management Process Order Placement & Coffee Brewing

23 Secondary Processes Sourcing Process Raw Material Procurement Process Raw Material Testing Process Housekeeping

24 Management Processes Average Stay (in Mins) Report Guest Per Day Report SKU Orders Report

25 Order Placement & Coffee Brewing

26 CRUD Matrix Once the main elements of functionality and categories of data have been identified, it is useful to develop a matrix, cross referencing these to each other and showing the specific interactions between them. This matrix is often referred to as a CRUD matrix, due to its coverage of Create Read Update Delete actions. It can be a very powerful tool for the Business Analyst, because it will allow for a rigorous investigation of the relationships between the processes and data within a system, without the need to drill down using more detailed techniques, or to document these dynamic interactions with more precise modelling methods.

27 CRUD Matrix

28 04/04/2015 V1.0 This webinar is brought to you by IIBA Chennai Chapter Thank You You can download this presentation from the BLOG at