Pearson BTEC Level 2 and 3 Award/Certificate/Diploma in Retail Knowledge

Transcription

1 Pearson BTEC Level 2 and 3 Award/Certificate/Diploma in Retail Knowledge Specification BTEC Specialist qualification First teaching September 2010 Issue 7: June 2016

2 Edexcel, BTEC and LCCI qualifications Edexcel, BTEC and LCCI qualifications are awarded by Pearson, the UK s largest awarding body offering academic and vocational qualifications that are globally recognised and benchmarked. For further information, please visit our qualification websites at or Alternatively, you can get in touch with us using the details on our contact us page at qualifications.pearson.com/contactus About Pearson Pearson is the world's leading learning company, with 40,000 employees in more than 70 countries working to help people of all ages to make measurable progress in their lives through learning. We put the learner at the centre of everything we do, because wherever learning flourishes, so do people. Find out more about how we can help you and your learners at qualifications.pearson.com This specification is Issue 7. Key changes are listed in summary table on next page. We will inform centres of any changes to this issue. The latest issue can be found on the Pearson website: qualifications.pearson.com These qualifications were previously entitled: Pearson BTEC Level 2 Award in Retail Knowledge (QCF) Pearson BTEC Level 2 Certificate in Retail Knowledge (QCF) Pearson BTEC Level 2 Diploma in Retail Knowledge (QCF) Pearson BTEC Level 3 Award in Retail Knowledge (QCF) Pearson BTEC Level 3 Certificate in Retail Knowledge (QCF) Pearson BTEC Level 3 Diploma in Retail Knowledge (QCF) The QNs remain the same. References to third party material made in this specification are made in good faith. Pearson does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.) All information in this specification is correct at time of publication. ISBN All the material in this publication is copyright Pearson Education Limited 2016

3 Summary of Pearson BTEC Level 2 and 3 Award/Certificate/Diploma in Retail Knowledge specification Issue 7 changes Summary of changes made between previous issue and this current issue Page/section number All references to QCF have been removed throughout the specification Definition of TQT added Section 1 Definition of sizes of qualifications aligned to TQT Section 1 Credit value range removed and replaced with lowest credit value for Section 2 the shortest route through the qualification TQT value added Section 2 GLH range removed and replaced with lowest GLH value for the Section 2 shortest route through the qualification Reference to credit transfer within the QCF removed Section 5 QCF references removed from unit titles and unit levels in all units Section 12 Guided learning definition updated Section 12 Earlier issue(s) show(s) previous changes. If you need further information on these changes or what they mean, contact us via our website at: qualifications.pearson.com/en/support/contact-us.html.

4

5 Contents Purpose of this specification 1 1 Introducing BTEC Specialist qualifications 2 What are BTEC Specialist qualifications? 2 Sizes of Specialist qualifications 2 2 Qualification summary and key information 3 Qualification Number and qualification title 6 Qualification objectives 6 Apprenticeships 7 Relationship with previous qualifications 7 Progression opportunities through Pearson qualifications 7 Industry support and recognition 7 Relationship with National Occupational Standards 7 3 Qualification structures 8 Pearson BTEC Level 2 Award in Retail Knowledge 8 Pearson BTEC Level 2 Certificate in Retail Knowledge 9 Pearson BTEC Level 2 Diploma in Retail Knowledge 13 Pearson BTEC Level 3 Award in Retail Knowledge 17 Pearson BTEC Level 3 Certificate in Retail Knowledge 19 Pearson BTEC Level 3 Diploma in Retail Knowledge 22 4 Assessment 26 5 Recognising prior learning and achievement 27 Recognition of Prior Learning 27 General resource requirements 28 Specific resource requirements 28 7 Centre recognition and approval 30 Approvals agreement 30 8 Quality assurance of centres 31 9 Programme delivery Access and recruitment Access to qualifications for learners with disabilities or specific needs Units 35 Unit title 35 Unit reference number 35 Level 35

6 Credit value 35 Guided learning hours 35 Unit aim 35 Essential resources 35 Learning outcomes 35 Assessment criteria 36 Unit amplification 36 Information for tutors 36 Unit 1: Understanding Customer Service in the Retail Sector 37 Unit 2: Understanding the Retail Selling Process 43 Unit 3: Unit 4: Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business 49 Understanding how a Retail Business Maintains Health and Safety on its Premises 56 Unit 5: Understanding Retail Consumer Law 62 Unit 6: Unit 7: Unit 8: Understanding Security and Loss Prevention in a Retail Business68 Understanding the Handling of Customer Payments in a Retail Business 73 Understanding the Control, Receipt and Storage of Stock in a Retail Business 79 Unit 9: Understanding Visual Merchandising for Retail Business 85 Unit 10: Understanding Fashion Retail Personal Shopping and Styling 91 Unit 11: Understanding Fashion Trends and Forecasting 97 Unit 12: Understanding the Fashion Retail Market 103 Unit 13: Understanding the Evolution of the Beauty Retailing 109 Unit 14: Understanding the Retail Sale of Skin Care Products 115 Unit 15: Understanding the Retail Sale of Perfumery Products 121 Unit 16: Understanding the Retail Sale of Cosmetics 127 Unit 17: Understanding the Retail Sale of the Nail Care Products 133 Unit 18: Understanding the Retail Sale of Beauty Products 140 Unit 19: Unit 20: Unit 21: Unit 22: Unit 23: Unit 24: Unit 25: Understanding the Storage, Monitoring and Replenishment of Fresh Produce in a Retail Outlet 147 Understanding the Storage, Monitoring and Replenishment of Chilled Food Items in a Retail Outlet 152 Understanding how Retailers Sell National Lottery Products and Services 157 Understanding the Features of Different Types of Alcoholic Beverages Sold in Retail Outlets 162 Understanding how Retailers Operate Home Delivery Services for Newspapers and Magazines 168 Understanding how Stocks of Newspapers and Magazines are Controlled in Retail Outlets 174 Understanding Plant Nomenclature, Terminology and Identification 179 Unit 26: Understanding Customer Service in the Retail Sector 185

7 Unit 27: Unit 28: Unit 29: Understanding the Management of Risks to Health and Safety on the Premises of a Retail Business 191 Understanding Security and Loss Prevention in a Retail Business198 Understanding how the Smooth Operation of a Payment Point is Maintained 205 Unit 30: Understanding the Retail Selling Process 212 Unit 31: Understanding the Management of Stock in a Retail Business 220 Unit 32: Unit 33: Unit 34: Unit 35: Unit 36: Unit 37: Unit 38: Understanding the Development of Personal and Team Effectiveness in a Retail Business 227 Understanding how the Effectiveness of Store Operations can be Improved 236 Understanding the Control of Pests and Diseases Which May Affect Plants in a Retail Outlet 243 Understanding the Nature, Uses and Importance of Product Information in a Retail Outlet Selling Gardening Products 250 Understanding the Management of Delivery of Plants into a Retail Business 257 Understanding how the Growth and Development of Plants is Promoted and Monitored in a Retail Outlet 263 Understand how to Approach Work-Based Projects within Retail Business 271 Unit 39: Underage Sales Prevention for Retail And Licensed Premises 276 Unit 40: The Principles of Food Safety for Retail 282 Unit 41: Unit 42: Unit 43: Understanding how to Maintain the Confidentiality and Security of Customer Data Held Online 288 Understanding the Use of In-Store Web-Based Facilities in Promoting Retail Sales 294 Understanding Environmental Sustainability in the Retail Sector Further information and useful publications Professional development and training 311 Annexe A 312 Mapping with National Occupational Standards 312 Annexe B 321 Onscreen multiple-choice question testing 321

8

9 Purpose of this specification The purpose of a specification as defined by Ofqual is to set out: the qualification s objective any other qualification that a learner must have completed before taking the qualification any prior knowledge, skills or understanding that the learner is required to have before taking the qualification units that a learner must have completed before the qualification will be awarded and any optional routes any other requirements that a learner must have satisfied before they will be assessed or before the qualification will be awarded the knowledge, skills and understanding that will be assessed as part of the qualification (giving a clear indication of their coverage and depth) the method of any assessment and any associated requirements relating to it the criteria against which the learner s level of attainment will be measured (such as assessment criteria) any specimen materials any specified levels of attainment. 1

10 1 Introducing BTEC Specialist qualifications What are BTEC Specialist qualifications? BTEC Specialist qualifications are work-related qualifications available from Entry to Level 3 in a range of sectors. They give learners the knowledge, understanding and skills they need to prepare for employment in a specific occupational area. The qualifications also provide career development opportunities for those already in work. The qualifications may be offered as full-time or part-time courses in schools or colleges. Training centres and employers may also offer these qualifications. Sizes of Specialist qualifications For all regulated qualifications, we specify a total number of hours that learners are expected to undertake in order to complete and show achievement for the qualification this is the Total Qualification Time (TQT). The TQT value indicates the size of a qualification. Within the TQT, we identify the number of Guided Learning Hours (GLH) that a centre delivering the qualification needs to provide. Guided learning means activities that directly or immediately involve tutors and assessors in teaching, supervising, and invigilating learners, for example lectures, tutorials, online instruction and supervised study. As well as guided learning, there may be other required learning that is directed by tutors or assessors. This includes, for example, private study, preparation for assessment and undertaking assessment when not under supervision, such as preparatory reading, revision and independent research. As well as TQT and GLH, qualifications can also have a credit value equal to one tenth of TQT, rounded to the nearest whole number. TQT and credit values are assigned after consultation with users of the qualifications. BTEC Specialist qualifications are available in the following sizes: Award a qualification with a TQT value of 120 or less (equivalent to a range of 1 12 credits) Certificate a qualification with a TQT value in the range of (equivalent to a range of credits) Diploma a qualification with a TQT value of 370 or more (equivalent to 37 credits and above). 2

11 2 Qualification summary and key information Qualification title Pearson BTEC Level 2 Award in Retail Knowledge Qualification Number (QN) 500/7339/4 Accreditation start date 2014 Approved age ranges Credit value 9 Assessment Centre-devised assessment (internal assessment) or Pearson-devised assessment (onscreen testing). Total Qualification Time (TQT) 90 Guided learning hours 30 Grading information Entry requirements The qualification and units are at pass grade. No prior knowledge, understanding, skills or qualifications are required before learners register for this qualification. However, centres must follow our access and recruitment policy (see Section 10 Access and recruitment). Qualification title Pearson BTEC Level 2 Certificate in Retail Knowledge Qualification Number (QN) 500/7363/1 Accreditation start date 2014 Approved age ranges Credit value 14 Assessment Centre-devised assessment (internal assessment) or Pearson-devised assessment (onscreen testing). Total Qualification Time (TQT) 140 Guided learning hours 93 Grading information Entry requirements The qualification and units are at pass grade. No prior knowledge, understanding, skills or qualifications are required before learners register for this qualification. However, centres must follow our access and recruitment policy (see Section 10 Access and recruitment). 3

12 Qualification title Qualification Number (QN) Pearson BTEC Level 2 Diploma in Retail Knowledge 500/7362/X Accreditation start date 2014 Approved age ranges Credit value 37 Assessment Centre-devised assessment (internal assessment) or Pearson-devised assessment (onscreen testing). Total Qualification Time (TQT) 370 Guided learning hours 270 Grading information Entry requirements The qualification and units are at pass grade. No prior knowledge, understanding, skills or qualifications are required before learners register for this qualification. However, centres must follow our access and recruitment policy (see Section 10 Access and recruitment). Qualification title Pearson BTEC Level 3 Award in Retail Knowledge Qualification Number (QN) 500/7316/3 Accreditation start date 2014 Approved age ranges Credit value 5 Assessment Centre-devised assessment (internal assessment) or Pearson-devised assessment (onscreen testing). Total Qualification Time (TQT) 50 Guided learning hours 30 Grading information Entry requirements The qualification and units are at pass grade. No prior knowledge, understanding, skills or qualifications are required before learners register for this qualification. However, centres must follow our access and recruitment policy (see Section 10 Access and recruitment). 4

13 Qualification title Pearson BTEC Level 3 Certificate in Retail Knowledge Qualification Number (QN) 500/7312/6 Accreditation start date 2014 Approved age ranges Credit value 16 Assessment Centre-devised assessment (internal assessment) or Pearson-devised assessment (onscreen testing). Total Qualification Time (TQT) 160 Guided learning hours 106 Grading information Entry requirements The qualification and units are at pass grade. No prior knowledge, understanding, skills or qualifications are required before learners register for this qualification. However, centres must follow our access and recruitment policy (see Section 10 Access and recruitment). Qualification title Pearson BTEC Level 3 Diploma in Retail Knowledge Qualification Number (QN) 500/7313/8 Accreditation start date 2014 Approved age ranges Credit value 37 Assessment Centre-devised assessment (internal assessment) or Pearson-devised assessment (onscreen testing). Total Qualification Time (TQT) 370 Guided learning hours 249 Grading information Entry requirements The qualification and units are at pass grade. No prior knowledge, understanding, skills or qualifications are required before learners register for this qualification. However, centres must follow our access and recruitment policy (see Section 10 Access and recruitment). 5

14 Qualification Number and qualification title Centres will need to use the Qualification Number (QN) when they seek public funding for their learners. The qualification title, unit titles and QN are given on each learner s final certificate. You should tell your learners this when your centre recruits them and registers them with us. There is more information about certification in our UK Information Manual, available on our website, qualifications.pearson.com Qualification objectives The Pearson BTEC Level 2 Award, Certificate and Diploma in Retail Knowledge qualifications are for learners who work in, or who want to gain employment in, the retail sector such as sales assistant or advisor. The Pearson BTEC Level 3 Award, Certificate and Diploma in Retail Knowledge qualifications are aimed at those looking to progress into a supervisor, sales professional or management role, such as retail buyer, merchandiser, sales manager, store manager, online retailer, or into a retail specialist role. These qualifications give learners the opportunity to: develop and demonstrate the retail sector-related knowledge to underpin competence in a job role. This includes the principles and practices behind the core tasks and responsibilities related to the job as well as wider work-related knowledge such as customer services, sales, quality and stock control, payment handling, buying, store management, people management prepare for employment in a specific specialist area such as beauty retailing, garden retail, newspapers and grocery and online/multi-channel retailing develop personal growth, development and engagement in learning through the development of personal, learning and thinking skills (PLTS) have existing skills recognised achieve a nationally-recognised Level 2 or level 3 qualification progress to employment. The Award gives learners a broad introduction to the retail sector; it equips learners with a range of transferable employability skills. The qualification has been designed to aid progression to a range of work in the retail sector. The Award is usually undertaken by learners who volunteer in the retail sector or by those in a part time or a temporary role. The Certificate extends the focus from the Award and offers an engaging programme for those who are clearer about the retail environment they wish to progress in whether a large national chain store, a corner shop or anything in between. It is a flexible qualification that can be tailored to meet the requirements of individual job roles. It gives the learner an opportunity to: broaden the depth and breadth of their learning through a programme of study that includes working effectively in a team, health and safety, and customer service. The qualification also gives learners the option to select units on how to deal with returned goods, processing payments, helping customers choose goods and working within the multi-channel retail environment, covering concepts specific to in the retail sector. 6

15 The Diploma extends the focus from the Certificate and is a more substantial qualification that will help learners to develop the skills needed to work in a junior role at Level 2 or to progress to a management role in the retail sector at Level 3. This qualification gives the learner an opportunity to: complete projects and assignments based on understanding workplace situations and activities. Topics covered can include understanding displays and visual merchandising, understanding handling cash, security and stock control understand health and safety regulations in a retail environment and some legal aspects of retail, and to develop their team-working and customer service skills establish a foundation of knowledge and understanding at Level 2 enabling progression to a Level 3 qualification in retail extend their programme of study through a competency based or other related vocational or personal and social development qualification. Apprenticeships People1st, the SSC for retail, hospitality passenger transport and travel recognises the Pearson BTEC Level 2 Certificate and Diploma in Retail Knowledge as a knowledge component for the Intermediate Apprenticeship in Retail and Retail Specialist pathways, and the Level 3 Certificate and Diploma in Retail Knowledge as a knowledge component for the Advanced/Higher Apprenticeship in Retail Management, Sales Professional and Visual Merchandising pathways. Relationship with previous qualifications The has not been replaced, it has been amended to include the addition of three new units relevant to multi-channel retail sales. Progression opportunities through Pearson qualifications Learners who have achieved the Level 2 Award/Certificate/Diploma can progress to the BTEC Level 3 Award, Certificate or Diploma in Retail Knowledge, to the Level 3 competence-based qualifications in retail skills or to operational employment in the retail sector. Learners who have achieved the Level 3 Award/Certificate/Diploma can progress to the Level 3 competence-based qualifications in retail skills, specialising in visual merchandising, management or sales. Learners may wish to progress to suitable qualifications in areas such as management and team leading or to a management or team leader role in the workplace. Industry support and recognition These qualifications are supported by People1st. Relationship with National Occupational Standards These qualifications relate to the National Occupational Standards in Retail. The mapping document in Annexe A shows the links between the units within these qualifications and the National Occupational Standards. 7

16 3 Qualification structures Pearson BTEC Level 2 Award in Retail Knowledge The learner will need to meet the requirements outlined in the table below before Pearson can award the qualification. Minimum number of credits that must be achieved 9 Minimum number of credits that must be achieved at Level 2 or above 9 Number of Group A credits that must be achieved 2 Number of optional credits that must be achieved from Groups A, B or C 7 Unit Unit reference number Optional units Group A Level Credit Guided learning hours 1 M/502/5821 Understanding Customer Service in the Retail Sector A/502/5806 Understanding the Retail Selling Process J/502/5789 Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business 4 A/502/5823 Understanding how a Retail Business Maintains Health and Safety on its Premises Unit Unit reference number Optional units Group B Level Credit Guided learning hours 5 D/502/5801 Understanding Retail Consumer Law K/502/5817 Understanding Security and Loss Prevention in a Retail Business 7 H/502/5797 Understanding the Handling of Customer Payments in a Retail Business 8 F/502/5810 Understanding the Control, Receipt and Storage of Stock in a Retail Business 9 A/600/0656 Understanding Visual Merchandising for Retail Business 38 D/602/5016 Understand how to Approach Work- Based Projects within Retail Business 39 M/602/2234 Underage Sales Prevention for Retail and Licensed Premises 43 A/602/2317 Understanding Environmental Sustainability in the Retail Sector

17 Unit Unit reference number Optional units Group C Level Credit Guided learning hours 40 K/502/0178 The Principles of Food Safety for Retail Pearson BTEC Level 2 Certificate in Retail Knowledge The learner will need to meet the requirements outlined in the table below before Pearson can award the qualification. Barred combinations: *Unit 7: Understanding the Handling of Customer Payments in a Retail Business is barred with Unit 29: Understanding how the Smooth Operation of a Payment Point is Maintained **Unit 8: Understanding the Control, Receipt and Storage of Stock in a Retail Business is barred with Unit 31: Understanding the Management of Stock in a Retail Business. Minimum number of credits that must be achieved 14 Minimum number of credits that must be achieved at Level 2 or above 14 Number of mandatory credits that must be achieved 10 Number of optional credits that must be achieved (the 4 optional credits may be selected from any of the optional groups B1 B5) 4 Unit Unit reference number Mandatory units Level Credit Guided learning hours 1 M/502/5821 Understanding Customer Service in the Retail Sector 2 A/502/5806 Understanding the Retail Selling Process 3 J/502/5789 Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business 4 A/502/5823 Understanding how a Retail Business Maintains Health and Safety on its Premises

18 Unit Unit reference number Optional units Group B1 generic units Level Credit Guided learning hours 5 D/502/5801 Understanding Retail Consumer Law K/502/5817 Understanding Security and Loss Prevention in a Retail Business 7 H/502/5797 Understanding the Handling of Customer Payments in a Retail Business* *Barred combination with Unit 29 8 F/502/5810 Understanding the Control, Receipt and Storage of Stock in a Retail Business** *Barred combination with Unit 31 9 A/600/0656 Understanding Visual Merchandising for Retail Business 29 M/502/5799 Understanding how the Smooth Operation of a Payment Point is Maintained* *Barred combination with Unit 7 31 L/502/5826 Understanding the Management of Stock in a Retail Business** *Barred combination with Unit 8 33 H/502/5802 Understanding how the Effectiveness of Store Operations can be Improved 38 D/602/5016 Understand how to Approach Work- Based Projects within Retail Business 39 M/602/2234 Underage Sales Prevention for Retail and Licensed Premises 40 K/502/0178 The Principles of Food Safety for Retail 41 H/505/9383 Understanding how to Maintain the Confidentiality and Security of Customer Data Held Online 42 K/505/9384 Understanding the Use of In-Store Web-Based Facilities in Promoting Retail Sales 43 A/602/2317 Understanding Environmental Sustainability in the Retail Sector

19 Unit Unit reference number Optional units Group B2 Fashion Retail Level Credit Guided learning hours 10 L/600/0628 Understanding Fashion Retail Personal Shopping and Styling 11 H/600/0635 Understanding Fashion Trends and Forecasting 12 M/600/0637 Understanding the Fashion Retail Market Unit Unit reference number Optional units Group B3 Beauty Level Credit Guided learning hours 13 R/600/0646 Understanding the Evolution of Beauty Retailing 14 A/600/0625 Understanding the Retail Sale of Skin Care Products 15 J/600/0630 Understanding the Retail Sale of Perfumery Products 16 M/600/0640 Understanding the Retail Sale of Cosmetics 17 Y/600/0633 Understanding the Retail Sale of Nail Care Products 18 F/600/0643 Understanding the Retail Sale of Beauty Products

20 Unit Unit reference number Optional units Group B4 Grocery and Newspapers Level Credit Guided learning hours 19 K/600/0653 Understanding the Storage, Monitoring and Replenishment of Fresh Produce in a Retail Outlet 20 M/600/0654 Understanding the Storage, Monitoring and Replenishment of Chilled Food Items in a Retail Outlet 21 H/600/0652 Understanding how Retailers Sell National Lottery Products and Services 22 T/600/0655 Understanding the Features of Different Types of Alcoholic Beverages Sold in Retail Outlets 23 D/600/0651 Understanding how Retailers Operate Home Delivery Services For Newspapers and Magazines 24 Y/600/0650 Understanding how Stocks of Newspapers and Magazines are Controlled in Retail Outlets Unit Unit reference number Optional units Group B5 Garden Retail Level Credit Guided learning hours 25 M/600/2663 Understanding Plant Nomenclature, Terminology and Identification 34 F/600/2666 Understanding the Control of Pests and Diseases which may Affect Plants in a Retail Outlet 35 F/600/2652 Understanding the Nature, Uses and Importance of Product Information in a Retail Outlet Selling Gardening Products 36 K/600/2659 Understanding the Management of Delivery of Plants into a Retail Business 37 H/600/2661 Understanding how the Growth and Development of Plants is Promoted and Monitored in a Retail Outlet

21 Pearson BTEC Level 2 Diploma in Retail Knowledge The learner will need to meet the requirements outlined in the table below before Pearson can award the qualification. Barred combinations: *Unit 7: Understanding the Handling of Customer Payments in a Retail Business is barred with Unit 29: Understanding how the Smooth Operation of a Payment Point is Maintained **Unit 8: Understanding the Control, Receipt and Storage of Stock in a Retail Business is barred with Unit 31: Understanding the Management of Stock in a Retail Business. Minimum number of credits that must be achieved 37 Minimum number of credits that must be achieved at Level 2 or above 37 Number of mandatory credits that must be achieved 10 Number of optional credits that must be achieved (the 27 optional credits may be selected from any of the optional groups B1 B5) 27 Unit Unit reference number Mandatory units Level Credit Guided learning hours 1 M/502/5821 Understanding Customer Service in the Retail Sector 2 A/502/5806 Understanding the Retail Selling Process 3 J/502/5789 Understanding how Individuals and Teams Contribute to the Effectiveness of a Retail Business 4 A/502/5823 Understanding how a Retail Business Maintains Health and Safety on its Premises

22 Unit Unit reference number Optional units Group B1 generic units Level Credit Guided learning hours 5 D/502/5801 Understanding Retail Consumer Law K/502/5817 Understanding Security and Loss Prevention in a Retail Business 7 H/502/5797 Understanding the Handling of Customer Payments in a Retail Business* *Barred combination with Unit 29 8 F/502/5810 Understanding the Control, Receipt and Storage of Stock in a Retail Business** ***Barred combination with Unit 31 9 A/600/0656 Understanding Visual Merchandising for Retail Business 29 M/502/5799 Understanding how the Smooth Operation of a Payment Point is Maintained* *Barred combination with Unit 7 31 L/502/5826 Understanding the Management of Stock in a Retail Business** **Barred combination with Unit 8 33 H/502/5802 Understanding how the Effectiveness of Store Operations can be Improved 38 D/602/5016 Understand how to Approach Work- Based Projects within Retail Business 39 M/602/2234 Underage Sales Prevention for Retail and Licensed Premises 40 K/502/0178 The Principles of Food Safety for Retail 41 H/505/9383 Understanding how to Maintain the Confidentiality and Security of Customer Data Held Online 42 K/505/9384 Understanding the Use of In-Store Web-Based Facilities in Promoting Retail Sales 43 A/602/2317 Understanding Environmental Sustainability in the Retail Sector

23 Unit Unit reference number Optional units Group B2 Fashion Retail Level Credit Guided learning hours 10 L/600/0628 Understanding Fashion Retail Personal Shopping and Styling 11 H/600/0635 Understanding Fashion Trends and Forecasting 12 M/600/0637 Understanding the Fashion Retail Market Unit Unit reference number Optional units Group B3 Beauty Level Credit Guided learning hours 13 R/600/0646 Understanding the Evolution of Beauty Retailing 14 A/600/0625 Understanding the Retail Sale of Skin Care Products 15 J/600/0630 Understanding the Retail Sale of Perfumery Products 16 M/600/0640 Understanding the Retail Sale of Cosmetics 17 Y/600/0633 Understanding the Retail Sale of Nail Care Products 18 F/600/0643 Understanding the Retail Sale of Beauty Products

24 Unit Unit reference number Optional units Group B4 Grocery and Newspapers Level Credit Guided learning hours 19 K/600/0653 Understanding the Storage, Monitoring and Replenishment of Fresh Produce in a Retail Outlet 20 M/600/0654 Understanding the Storage, Monitoring and Replenishment of Chilled Food Items in a Retail Outlet 21 H/600/0652 Understanding how Retailers Sell National Lottery Products and Services 22 T/600/0655 Understanding the Features of Different Types of Alcoholic Beverages Sold in Retail Outlets 23 D/600/0651 Understanding how Retailers Operate Home Delivery Services for Newspapers and Magazines 24 Y/600/0650 Understanding how Stocks of Newspapers and Magazines are Controlled in Retail Outlets Unit Unit reference number Optional units Group B5 Garden Retail Level Credit Guided learning hours 25 M/600/2663 Understanding Plant Nomenclature, Terminology and Identification 34 F/600/2666 Understanding the Control of Pests and Diseases which may Affect Plants in a Retail Outlet 35 F/600/2652 Understanding the Nature, Uses and Importance of Product Information in a Retail Outlet Selling Gardening Products 36 K/600/2659 Understanding the Management of Delivery of Plants into a Retail Business 37 H/600/2661 Understanding how the Growth and Development of Plants is Promoted and Monitored in a Retail Outlet

25 Pearson BTEC Level 3 Award in Retail Knowledge The learner will need to meet the requirements outlined in the table below before Pearson can award the qualification. Minimum number of credits that must be achieved 5 Minimum number of credits that must be achieved at Level 3 or above 5 Number of optional credits that must be achieved (the 5 optional credits may be selected from any of the optional groups A, B or C) 5 Unit Unit reference number Optional units Group A generic units Level Credit Guided learning hours 26 K/502/5803 Understanding Customer Service in the Retail Sector 27 F/502/5824 Understanding the Management of Risks to Health and Safety on the Premises of a Retail Business 28 M/502/5818 Understanding Security and Loss Prevention in a Retail Business 29 M/502/5799 Understanding how the Smooth Operation of a Payment Point is Maintained 30 F/502/5807 Understanding the Retail Selling Process 31 L/502/5826 Understanding the Management of Stock in a Retail Business 32 A/502/5787 Understanding the Development of Personal and Team Effectiveness in a Retail Business 33 H/502/5802 Understanding how the Effectiveness of Store Operations can be Improved

26 Unit Unit reference number Optional units Group B Garden Retail Level Credit Guided learning hours 34 F/600/2666 Understanding the Control of Pests and Diseases which may Affect Plants in a Retail Outlet 35 F/600/2652 Understanding the Nature, Uses and Importance of Product Information in a Retail Outlet Selling Gardening Products 36 K/600/2659 Understanding the Management of Delivery of Plants into a Retail Business 37 H/600/2661 Understanding how the Growth and Development of Plants is Promoted and Monitored in a Retail Outlet Unit Unit reference number Optional units Group C Grocery and Newspaper Level Credit Guided learning hours 23 D/600/0651 Understanding how Retailers Operate Home Delivery Services for Newspapers and Magazines

27 Pearson BTEC Level 3 Certificate in Retail Knowledge The learner will need to meet the requirements outlined in the table below before Pearson can award the qualification. Minimum number of credits that must be achieved 16 Minimum number of credits that must be achieved at Level 3 or above 14 Number of mandatory credits that must be achieved 10 Number of optional credits that must be achieved (the 6 optional credits may be selected from any of the optional groups A G. However, a minimum of 4 credits must be at Level 3) 6 Unit Unit reference number Mandatory units Level Credit Guided learning hours 26 K/502/5803 Understanding Customer Service in the Retail Sector 27 F/502/5824 Understanding the Management of Risks to Health and Safety on the Premises of a Retail Business 30 F/502/5807 Understanding the Retail Selling Process 32 A/502/5787 Understanding the Development of Personal and Team Effectiveness in a Retail Business Unit Unit reference number Optional units Group A generic units Level Credit Guided learning hours 28 M/502/5818 Understanding Security and Loss Prevention in a Retail Business 29 M/502/5799 Understanding how the Smooth Operation of a Payment Point is Maintained 31 L/502/5826 Understanding the Management of Stock in a Retail Business 33 H/502/5802 Understanding how the Effectiveness of Store Operations can be Improved 41 H/505/9383 Understanding how to Maintain the Confidentiality and Security of Customer Data Held Online

28 Unit Unit reference number Optional units Group A generic units (continued) Level Credit Guided learning hours 42 K/505/9384 Understanding the Use of In-Store Web-Based Facilities in Promoting Retail Sales 43 A/602/2317 Understanding Environmental Sustainability in the Retail Sector Unit Unit reference number Optional units Group B Garden Retail Level Credit Guided learning hours 34 F/600/2666 Understanding the Control of Pests and Diseases which may Affect Plants in a Retail Outlet 35 F/600/2652 Understanding the Nature, Uses and Importance of Product Information in a Retail Outlet Selling Gardening Products 36 K/600/2659 Understanding the Management of Delivery of Plants into a Retail Business 37 H/600/2661 Understanding how the Growth and Development of Plants is Promoted and Monitored in a Retail Outlet Unit Unit reference number Optional unit Group C Grocery and Newspaper Level Credit Guided learning hours 23 D/600/0651 Understanding how Retailers Operate Home Delivery Services for Newspapers and Magazines Unit Unit reference number Level 2 optional units Group D Fashion Retail Level Credit Guided learning hours 10 L/600/0628 Understanding Fashion Retail Personal Shopping and Styling 11 H/600/0635 Understanding Fashion Trends and Forecasting 12 M/600/0637 Understanding the Fashion Retail Market

29 Unit Unit reference number Level 2 optional units Group E Beauty Level Credit Guided learning hours 13 R/600/0646 Understanding the Evolution of Beauty Retailing 14 A/600/0625 Understanding the Retail Sale of Skin Care Products 15 J/600/0630 Understanding the Retail Sale of Perfumery Products 16 M/600/0640 Understanding the Retail Sale of Cosmetics 17 Y/600/0633 Understanding the Retail Sale of Nail Care Products 18 F/600/0643 Understanding the Retail Sale of Beauty Products Unit Unit reference number Level 2 optional units Group F Grocery and Newspapers Level Credit Guided learning hours 19 K/600/0653 Understanding the Storage, Monitoring and Replenishment of Fresh Produce in a Retail Outlet 20 M/600/0654 Understanding the Storage, Monitoring and Replenishment of Chilled Food Items in a Retail Outlet 21 H/600/0652 Understanding how Retailers Sell National Lottery Products and Services 22 T/600/0655 Understanding the Features of Different Types of Alcoholic Beverages Sold in Retail Outlets 24 Y/600/0650 Understanding how Stocks of Newspapers and Magazines are Controlled in Retail Outlets Unit Unit reference number Level 2 optional unit Group G Underage Sales Level Credit Guided learning hours 39 M/602/2234 Underage Sales Prevention for Retail and Licensed Premises

30 Pearson BTEC Level 3 Diploma in Retail Knowledge The learner will need to meet the requirements outlined in the table below before Pearson can award the qualification. Minimum number of credits that must be achieved 37 Minimum number of credits that must be achieved at Level 3 or above 29 Number of mandatory credits that must be achieved 22 Number of optional credits that must be achieved (the 15 optional credits may be selected from any of the optional groups A-H. However, a minimum of 7 credits must be at Level 3) 15 Unit Unit reference number Mandatory units generic units Level Credit Guided learning hours 26 K/502/5803 Understanding Customer Service in the Retail Sector 27 F/502/5824 Understanding the Management of Risks to Health and Safety on the Premises of a Retail Business 28 M/502/5818 Understanding Security and Loss Prevention in a Retail Business 29 M/502/5799 Understanding how the Smooth Operation of a Payment Point is Maintained 30 F/502/5807 Understanding the Retail Selling Process 31 L/502/5826 Understanding the Management of Stock in a Retail Business 32 A/502/5787 Understanding the Development of Personal and Team Effectiveness in a Retail Business 33 H/502/5802 Understanding how the Effectiveness of Store Operations can be Improved

31 Unit Unit reference number Optional units Group A Garden Retail Level Credit Guided learning hours 34 F/600/2666 Understanding the Control of Pests and Diseases which may Affect Plants in a Retail Outlet 35 F/600/2652 Understanding the Nature, Uses and Importance of Product Information in a Retail Outlet Selling Gardening Products 36 K/600/2659 Understanding the Management of Delivery of Plants Into a Retail Business 37 H/600/2661 Understanding how the Growth and Development of Plants is Promoted and Monitored in a Retail Outlet Unit Unit reference number Optional unit Group B Grocery and Newspaper Level Credit Guided learning hours 23 D/600/0651 Understanding how Retailers Operate Home Delivery Services for Newspapers and Magazines Unit Unit reference number Level 2 optional units Group C Fashion Retail Level Credit Guided learning hours 10 L/600/0628 Understanding Fashion Retail Personal Shopping and Styling 11 H/600/0635 Understanding Fashion Trends and Forecasting 12 M/600/0637 Understanding the Fashion Retail Market

32 Unit Unit reference number Level 2 optional units Group D - Beauty Level Credit Guided learning hours 13 R/600/0646 Understanding the Evolution of Beauty Retailing 14 A/600/0625 Understanding the Retail Sale of Skin Care Products 15 J/600/0630 Understanding the Retail Sale of Perfumery Products 16 M/600/0640 Understanding the Retail Sale of Cosmetics 17 Y/600/0633 Understanding the Retail Sale of Nail Care Products 18 F/600/0643 Understanding the Retail Sale of Beauty Products Unit Unit reference number Level 2 optional units Group E Grocery and Newspapers Level Credit Guided learning hours 19 K/600/0653 Understanding the Storage, Monitoring and Replenishment of Fresh Produce in a Retail Outlet 20 M/600/0654 Understanding the Storage, Monitoring and Replenishment of Chilled Food Items in a Retail Outlet 21 H/600/0652 Understanding how Retailers Sell National Lottery Products and Services 22 T/600/0655 Understanding the Features of Different Types of Alcoholic Beverages Sold in Retail Outlets 24 Y/600/0650 Understanding how Stocks of Newspapers and Magazines are Controlled in Retail Outlets Unit Unit reference number Level 2 optional unit Group F Garden Retail Level Credit Guided learning hours 25 M/600/2663 Understanding Plant Nomenclature, Terminology and Identification Unit Unit reference number Level 2 optional unit Group G Underage Sales Level Credit Guided learning hours 39 M/602/2234 Underage Sales Prevention for Retail and Licensed Premises

33 Unit Unit reference number Level 2 optional unit Group H generic units Level Credit Guided learning hours 41 H/505/9383 Understanding how to Maintain the Confidentiality and Security of Customer Data Held Online 42 K/505/9384 Understanding the Use of In-Store Web-Based Facilities in Promoting Retail Sales 43 A/602/2317 Understanding Environmental Sustainability in the Retail Sector

34 4 Assessment The table below gives a summary of the assessment methods used in the qualifications. Units Units 1 9 Units Unit Unit Assessment methods Centre-devised assessment or Pearson-devised assessment: onscreen multiple-choice test Centre-devised assessment only Centre-devised assessment (internal assessment) Each unit has specified learning outcomes and assessment criteria. To pass an internally assessed unit, learners must meet all of the unit s learning outcomes. Centres may find it helpful if learners index and reference their evidence to the relevant learning outcomes and assessment criteria. Centres need to write assignment briefs for learners to show what evidence is required. Assignment briefs should indicate clearly which assessment criteria are being targeted. Assignment briefs and evidence produced by learners must meet any additional requirements given in the Information for tutors section of each unit. Unless otherwise indicated in Information for tutors, the centre can decide the form of assessment evidence (for example performance observation, presentations, projects, tests, extended writing) as long as the methods chosen allow learners to produce valid, sufficient and reliable evidence of meeting the assessment criteria. Centres are encouraged to give learners realistic scenarios and to maximise the use of practical activities in delivery and assessment. To avoid over-assessment, centres are encouraged to link delivery and assessment across units. There is more guidance about internal assessment on our website. For details please see Section 13 Further information and useful publications. Pearson-devised assessment (external assessment) To pass an externally assessed unit, learners must pass an onscreen test. Pearson sets and marks the test. The test writer will use the Unit amplification section in the unit as a guide when writing questions for the external assessments. Further information, including details of test duration and question types, is available in Annexe B. 26

35 5 Recognising prior learning and achievement Recognition of Prior Learning Recognition of Prior Learning (RPL) is a method of assessment (leading to the award of credit) that considers whether a learner can demonstrate that they can meet the assessment requirements for a unit through knowledge, understanding or skills they already possess and so do not need to develop through a course of learning. Pearson encourages centres to recognise learners previous achievements and experiences in and outside the workplace, as well as in the classroom. RPL provides a route for the recognition of the achievements resulting from continuous learning. RPL enables recognition of achievement from a range of activities using any valid assessment methodology. If the assessment requirements of a given unit or qualification have been met, the use of RPL is acceptable for accrediting a unit, units or a whole qualification. Evidence of learning must be sufficient, reliable and valid. Further guidance is available in our policy document Recognition of Prior Learning Policy and Process, available on our website, qualifications.pearson.com 27

36 6 Centre resource requirements As part of the approval process, centres must make sure that the resource requirements below are in place before offering the qualification. General resource requirements Centres must have appropriate physical resources (for example IT, learning materials, teaching rooms) to support delivery and assessment. Staff involved in the assessment process must have relevant expertise and occupational experience. There must be systems in place that ensure continuing professional development (CPD) for staff delivering the qualifications. Centres must have in place appropriate health and safety policies relating to the use of equipment by learners. Centres must deliver the qualifications in accordance with current equality legislation. For further details on Pearson s commitment to the Equality Act 2010, please see Section 10 Access and recruitment and Section 11 Access to qualifications for learners with disabilities or specific needs. For full details of the Equality Act 2010, please go to Specific resource requirements As well as the general resource requirements given above, there are specific resources that centres must provide. They are listed by unit below. Unit Resources required 23 For this unit to be delivered effectively learners should be given access to a convenience store retailing environment and the owner/manager s expertise so that that they can fully appreciate the issues and problems that this area of retailing presents. Although internet-based research will provide some resources, it is felt that first-hand exposure to the retail environment itself will be most useful to learner. 25 For this unit learners will require access to an area where plants can be grown and maintained to a garden standard. A range of plant types and habits would make the delivery relevant and interesting. To enable learners to meet the requirements of the unit access to a retail outlet displaying and selling plants is desirable. 27 This unit should be delivered in a retail learning environment with, ideally, learners having access to real customers, employees and managers. Learners will require access to a range of resources to enable them to undertake internet and other necessary research. Links with industry will be the most useful resource for this unit. 28

37 Unit Resources required 35 To enable learners to meet the requirements of this unit, access to a retail outlet displaying and selling garden products is desirable. 37 For this unit learners require access to an area where plants can be grown and maintained, ideally to a saleable standard. A range of plant types and habits would make delivery relevant and interesting. To enable learners to meet the requirements of the unit, access to a retail outlet displaying and selling plants is desirable. 39 The following legislation list may be useful for learners as further reading: Children and Young Persons Acts 1991 and 1993 in relation to tobacco sales National Lottery Act 1993 and associated Regulations of 1994 in relation to lottery tickets/scratch cards Offensive Weapons Act 1996 in respect of offensive weapons Licensing Act 2003 in respect of alcohol Fireworks (Safety) Regulations 1997 in respect of fireworks and crackers and caps Intoxicating substances (Supply) Act 1985 in respect of volatile substances and solvents Cigarette Lighter Refill (Safety) Regulations 1999 in respect of lighter refills containing butane Video Recordings Act 1984 in respect of videos and DVDs Tattooing of Minors Act 1969 in respect of tattooing persons under the age of eighteen years All of the above Acts of Parliament and regulations can be ordered from Her Majesty s Stationery Office the stationery office on All of the above acts are correct at time of publication. 29