How to work with Germans. Susanne Doser www. all-around-the-world.de

Transcription

1 How to work with Germans Susanne Doser www. all-around-the-world.de

2 Agenda Introduction, Challenges and Developing Intercultural Sensitivity Culture Perception Culture Dimensions Conclusion How to work with Germans!

3 Agenda Introduction, Challenges and Developing Intercultural Sensitivity Culture Perception Culture Dimensions Conclusion How to work with Germans!

4 Challenges sender and recipient, e.g. age, gender, expert encoding and decoding of the message, e.g. language, task vs. relationship the information itself, e.g. direct or indirect language communication channel, e.g. face-to-face, telephone, mail or , skype

5 Developing Intercultural Sensitivity Synergy 4. Adaptation 3. Acceptance Minimisation 2. Defence 1. Denial Loosely based on the concepts of Bennett, J. & M., Developing Intercultural Sensitivity, an Intergrative Approach to Global and Domestic Diversity

6 Agenda Introduction, Challenges and Developing Intercultural Sensitivity Culture Perception Culture Dimensions Conclusion How to work with Germans!

7 Culture-Iceberg Explicit Culture Behaviour Cooking/Food Music Architecture Clothing Implicit Culture Value Norms Believes Expectations Assumptions Perceptions Ways to handle emotions Arrangement of physical space Nature of Friendship Patterns of superior/subordinate relations Patterns of decision making And much, much more

8 Culture-Iceberg

9 Culture-Iceberg Amount of people D MEX Behaviour

10 Culture-Iceberg Amount of people D MEX Behaviour

11 German Culture Standards Time Planning Task-orientation Differentiation of Private and Work Sphere Rules, Regulations and Structure (internalized control) Low-context Style of Communication

12 The Fish A fish only discovers its need for water when it is no longer in it. Dr. Fons Trompenaars

13 Agenda Introduction, Challenges and Developing Intercultural Sensitivity Culture Perception Culture Dimensions Conclusion How to work with Germans!

14 Perception W hat do you see? (Source: W.E. Hill, 1915)

15 Perception W hat does the sign say? Are you sure?

16 Perception Where is the giant?

17 Perception

18 Perception

19 Norms and Values In reality, the cultural traits of people in any culture can manifest a wide range of behaviours and values.

20 The Global worker has the ability to interact with multiple cultures, and often unites divergent groups. Individual Corporate National

21 Agenda Introduction, Challenges and Developing Intercultural Sensitivity Culture Perception Culture Dimensions Conclusion How to work with Germans!

22 Individualism vs. Collectivism (1) Source: Yang Liu, Ost trifft West, 2007

23 Individualism vs. Collectivism (1) Do people regard themselves primarily as individuals or primarily as part of a group? I ndividualism Encourage creativity and tolerate differences Com petition is valued and efficiency prevails over loyalty Collectivism Encourage continuity and value consensus Cooperation and harmony is valued and loyalty prevails over efficiency Individualism AUS B I DK CH L A TR GR MEX CRI VEN USA GB NL F D E IND UAE J RC PA Collectivism

24 Particularism vs. Universalism (2) This dimension describes whether we make judgments according to well-established rules and policies and apply them equally to everyone in similar situations or whether we take the conditions of a particular situation or relationship into account. Universalism Trust placed in systems and models All cases are treated the same Inequalities among people should be minimized; all should have equal rights Particularism Trust placed in networks of relationships Cases are adapted to the particular situation Inequalities among people are both expected and desired; the powerful have privileges Loosely based on the concepts of Fons Trompenaars

25 Source: Richard D. Lewis, When Culture Collide

26 Task vs. Relationship (3) Business Relationship Business Relationship

27 Task vs. Relationship (3) Task vs. Relationship refer to the basic preference of the way in which time and work are approached in different cultures. Task-Oriented Live to w ork. W ork is more important than family. A trustw orthy person honours their word R elationship- Oriented W ork to live. Fam ily is m ore important than w ork. A trustw orthy person honours changing occurrences Task- Oriented NL CH DK AUS L B I GR TR UAE MAL PA USA GB D A E P F J MEX IND RC Relationship- Oriented

28 Direct and Indirect Communication (4)

29 Direct and Indirect Communication (4) We are referring to the basic style preferences in communication and information exchange. Direct Communication Direct, clear speech Say what they mean and make nearly everything explicit Indirect Communication Indirect speech, allusions, metaphors, many gestures and tones Suggest what they mean and refer implicit to most topics Face saving is irrelevant. Face saving is mandatory. Direct Communication E CH L I GR B PA MEX A P UAE AUS D NL DK USA GB MAL F TR IND RC J Indirect Communication

30 Direct and Indirect Communication (4) Source: Yang Liu, Ost trifft West, 2007

31 Non-Verbal Communication (4) Eye Contact Touching

32 Verbal Communication (4) Sequential Communication Speaker A Speaker B Simultaneous Communication Speaker A Speaker B Intermittent Communication Speaker A Speaker B Loosely based on the concepts of Fons Trompenaars

33 Tim e Orientation ( 5) Cultures have different perceptions of time according to their environment, history, traditions & general practices. Monochronic (Linear-Active) Linear planning to reach goals. Meetings follow an agenda and end on time Relationships are subordinated to schedules Polychronic (Multi-Active) Flexible implementation to reach goals. Meetings are open and often spill over into socializing Schedules are subordinated to relationships Monochronic (Linear-Active) AUS A B L RC P GR UAE TR MAL PA CH D DK GB J NL USA F I IND E MEX Polychronic (Multi-Active)

34 Agenda Introduction, Challenges and Developing Intercultural Sensitivity Culture Perception Culture Dimensions Conclusion How to work with Germans!

35 Conclusion Original culture background Self-reflection New culture

36 Thank you for your attention!

37 Sources Intercultural Business Communication, Robert Gibson, 2000 Riding the Waves of Culture, Fons Trompenaars, 2002 Doing Business with Germans, Sylvia Schroll-Machl, 2003 When Cultures Collide, Richard Lewis, 2006 The Hidden Dimensions, Edward T. Hall, Minuten für interkulturelle Kompetenz, Susanne Doser, 2006