Going beyond PwC s Certification and Compliance services

Transcription

1 pwc.com.au/goingbeyond PwC s Certification and Compliance services i

2 Contents 02 pg pg Introduction A better way to certification and compliance 03 PwC s Certification services Certified by PwC 06 pg pg PwC s Multi-site Compliance services Our compliance process 07 ISO management systems training Why choose PwC 1

3 A better way to certification and compliance If you ve ever been involved in reviewing the compliance of all of your sites or getting certification for parts (or all of your organisation), you ll know it can be a challenge: time-consuming and difficult to manage with limited insights from the exercise. Certification and compliance activities, while essential for organisations today, are often harder than they need to be. But what if this wasn t the case? What if, instead, you were confident this was well managed, risk based, data enabled and led to a stimulating conversation about potential improvements for your organisation? PwC has combined best-practice process with the latest digital tools to make sure the job of gaining certification and maintaining compliance is not only more streamlined, consistent and transparent, but also leads to a greater competitive advantage. Drawing on our experience in assurance and advisory, we now offer: Certification against ISO standards Demonstrating commitment to your customers, stakeholders and suppliers to continually improve your management systems in: Quality Environmental Occupational Health and Safety Multi-site compliance audits Insights into whether your internal compliance framework is being applied consistently and effectively across multiple sites (for example across retail stores, bank branches, schools, franchises and dealerships) ISO management systems training Delivering both public and in-house courses to provide your organisation with the practical skills and knowledge to review, maintain and improve your management systems Read on to find out how our new approach to certification and compliance can save you time and improve your outcomes. 2

4 Efficient, focused and collaborative. A new approach for certification. Certification services Our new, technology-driven approach to certification means simplified reporting, greater transparency and more control. Using the latest digital tools and streamlined methodology, we provide: A single location for the collection, analysis and presentation of data: one source of truth An audit plan focused sharply on key objectives and relevant risks Real-time transparency, coordination and accountability over the progress and status of corrective actions Opportunities for discussions about remediation, continuous improvement and business performance, in the context of your broader business goals PwC can help your organisation to be recognised in the following standards and schemes: ISO 9001: Quality Management systems ISO 14001: Environmental Management systems OHSAS 18001/ASNZS 4801: Occupational Health & Safety management systems SEDEX Members Ethical Trade Audits (SMETA) Transported Assets Protection Association (TAPA) Certified by PwC Our approach to certification is built on the foundation of our globally-proven assurance framework and methodology, which we apply in many different types of organisations and across multiple industries. We know that every client is unique. If you decide to engage PwC s Certification services, our relationship managers will work closely with you to answer your questions, meet your specific needs and ensure a smooth transition. Make the switch to an efficient, focussed and collaborative approach to certification. PwC s Certification and Compliance services 3

5 Figure 1.1 Engaging with PwC for your certification services Client acceptance to engage PwC s Certification services Enquiry Scope review Contract presented Initial enquiry to our certification team Our relationship managers meet with you to identify your precise needs We prepare a draft scope of certification services You confirm the scope of certification services Our relationship managers draft an engagement letter for technical review You ll meet with our relationship managers to review the engagement letter in detail to ensure we fully appreciate your specific needs prior to your acceptance Our certification methodology aligns to the requirements of ISO or and the particular certification standards required by your organisation. PwC have member firms in North America, Europe and Asia that are accredited certification bodies to meet your global certification needs. Figure 1.2 Value through our certification process Value through the initial audit... The audit is focused on key controls, risk mitigation and the quality drivers within your management systems Our teams are prompted by our methodology to identify opportunities for improvement Non-comformances are identifed early in the review process to enable timely remediation GAP Analysis (Optional) Stage 1 Initial Audit Non-conformances remedied Stage 2 Certification Audit Non-conformances remedied Initial certification or ongoing re-certification Value through triennial audit... A fresh approach using our digital platform will streamline your certification process Non-conformances remedied Surveillance Audits Visits between 6 & 12 month intervals Non-conformances remedied Triennial Audits Every 3 years Value through surveillance... Reviews are focused on any change in procedures since certification, with timely follow up of corrective actions and internal assessments 4

6 Making the switch to PwC: Your transfer checklist Making the switch to PwC s Certification and Compliance services for your certification needs is a quick and easy process. No matter where you are in the certification cycle, switching from your current provider is a free, secure and straightforward process - without disruption to your business. We will happily coordinate the transfer on your behalf. These 6 steps ensure a smooth and seamless transition: 1 Meet with your local PwC Client Relationship Manager 2 Following our conversation with you, your Client Relationship Manager will issue a letter of engagement. 3 Send us copies of your current certificate(s) and two latest Audit Reports - including details of any corrective actions. 4 We will issue you with like for like certificate(s) where there are no outstanding non-conformances. 5 Discuss and agree dates and timing of future audits. 6 On successful transfer of certification, and signature of the license agreement, you will be able to use the PwC Certification Seal on your website, corporate letterhead and tender documents. 5

7 We have added insight and opportunity to multi-site compliance. Multi-site compliance services The job of compliance is rarely an easy one, particularly when sites are distributed regionally or nationally. Are policies and procedures that support your strategic objectives being followed appropriately? Are your compliance frameworks operating effectively? Is the customer experience consistent? These are questions that put both the reputation and performance of the organisation on the line. Our approach to multi-site compliance audits helps your organisation to harness insights and opportunity so compliance activities become a real advantage. Not only do we provide a clear picture of what s happening on the ground, we use the latest digital tools and data visualisation techniques to provide unique insights that help pinpoint areas of risk and opportunity across the organisation. How the process works Understanding the challenge We begin with a discussion to understand your needs, and find out quickly where the organisation is at and how the current programs and strategies are working. Identify key issues We then zero in on the critical issue(s) to be investigated and resolved, focusing on the areas of risk and opportunity across the organisation s operations. Co-create a solution We work together to co-create a solution that delivers actionable insights and a program of work tied closely to the strategic objectives of the organisation. PwC s approach to multi-site compliance builds on the methods, frameworks and analytic tools we have developed for other areas of our assurance practice. The insights and advice we deliver through our multi-site compliance service and the way we work with our clients is grounded in more than 150 years of global experience helping organisations to manage risk and grow. Our multi-site compliance service includes: Central analysis and benchmarking of data: a single, integrated source of truth Real time dashboards with online and remote access: connecting people and data A risk assessment based on cutting-edge data analytics Identification of opportunities for enhancement and modifications in the context of your broader business goals Increased line of sight into operational effectiveness and a basis for continuous improvement Let us help you turn compliance into competitive advantage. PwC s Certification and Compliance services 6

8 Sharpen your understanding of global management systems standards. ISO management systems training PwC s ISO management systems training provides organisations with the practical skills and knowledge to review, maintain and improve their management systems. Using real-world examples, we explain the finer details of how these systems really work and what auditors look for. We offer comprehensive public and in-house courses in Quality, Environmental, Health and Safety, Information Security, Integrated Management Systems, Food Safety, and Business Continuity. We also train lead they as to audit any of these disciplines. Our professional training team conducts public training throughout Australia and New Zealand, and can provide in-house training solutions to all businesses, no matter the location. As a certified TPECS provider, our courses are Exemplar Global certified and internationally recognised, delivered by highly qualified industry professionals. Why choose PwC Our trainers have internationally recognised qualifications We deliver insight on effective ways to demonstrate compliance Our experienced trainers provide a consistent training experience We provide integrated training solutions across multiple disciplines We bring highly skilled ISO lead auditor experience We empower you and your team to develop and improve your own systems Our practical workshops reinforce skills and knowledge learned 7

9 pwc.com.au/goingbeyond Take a step towards better certification and compliance. Switch to PwC. For more information please contact: Peter Buchholz Partner, Sydney +61 (2) peter.buchholz@pwc.com Deborah Carstens Director, Sydney +61 (2) deborah.carstens@pwc.com Peter Chandler Director, Brisbane +61 (7) peter.chandler@pwc.com 2018 PricewaterhouseCoopers. All rights reserved. PwC refers to the Australia member firm, and may sometimes refer to the PwC network. Each member firm is a separate legal entity. Please see structure for further details. This content is for general information purposes only, and should not be used as a substitute for consultation with professional advisors. Liability limited by a scheme approved under Professional Standards Legislation. At PwC Australia our purpose is to build trust in society and solve important problems. We re a network of firms in 158 countries with more than 236,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at