Human Capital. Category Report NUMBER OF REVIEWS NUMBER OF VENDORS EVALUATED. REPORT GENERATED December Workday Human Capital.

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1 Category Report Human Capital Management NUMBER OF REVIEWS NUMBER OF VENDORS EVALUATED REPORT GENERATED December 2017 Workday Human Capital Management Kronos Oracle PeopleSoft HCM UltiPro ADP HR Solutions Ceridian Dayforce HCM SAP SuccessFactors

2 Human Capital Management Category Report Table of Contents How to Use the Report Info-Tech s Category Reports provide a comprehensive evaluation of popular products in the Human Capital Management market. This buyer s guide is designed to help prospective purchasers make better decisions by leveraging the experiences of real users. Category Overview... 6 The data in this report is collected from real end users, meticulously verified for veracity, exhaustively analyzed, and visualized in easy to understand charts and graphs. Each product is compared and contrasted with all other vendors in their category to create a holistic, unbiased view of the product landscape. Vendor Capability Summary...7 Use this report to determine which product is right for your organization. For highly detailed reports on individual products, see Info-Tech s Product Scorecard. Data Quadrant... 5 Vendor Capabilities... 8 Product Feature Summary...14 Product Features Emotional Footprint Summary Emotional Footprint

3 Category Report Software Directory HUMAN CAPITAL MANAGEMENT SOFTWARE Selecting software can be overwhelming and one of the biggest challenges facing organizations is understanding the marketplace and identifying all of the available vendors and products. The Software Directory is a comprehensive list of all relevant software vendors in a particular category. Use this page to create the right vendor shortlist by exploring all of the options available to your organization. Human Capital Management Software ADP HR Solutions APS OnLine Software Ascentis HR Avanti Human Capital Management Solutions Bamboo HRIS Bullhorn Ceridian Dayforce HCM cfactor Vibe HCM CIPHR HR Solutions ComVida Criteria Group HireSelect Criterion HCM DATIS Employee Navigator Elite Epicor HCM FairSail HRMS Frontier Chris 21 HiringThing Hits Solutions HR & Payroll System HR Advocate HRPlus Everywhere HRWare Aperio Infinisource isolved HCM Info:HR Software Infor HCM Kronos Lanteria HR Namely Octopus HR Oracle HCM Cloud Oracle PeopleSoft HCM OrangeHRM Paycom HCM Paycor Perform Paylocity PDS Vista HRMS 3

4 Category Report Software Directory HUMAN CAPITAL MANAGEMENT SOFTWARE Selecting software can be overwhelming and one of the biggest challenges facing organizations is understanding the marketplace and identifying all of the available vendors and products. The Software Directory is a comprehensive list of all relevant software vendors in a particular category. Use this page to create the right vendor shortlist by exploring all of the options available to your organization. Human Capital Management Software PeopleFluent Total Talent Management Sage HRMS SAP SuccessFactors TrackSmart UltiPro Wavelength HCM Workday Human Capital Management Zenefits HRIS 4

5 SOFTWARE REVIEWS Data Quadrant Assess vendor and product performance at a glance and use the Software Reviews Data Quadrant to identify which products and vendors are leadings the pack and which are trailing. 8.0 PRODUCT INNOVATOR LEADER Human Capital Management PRODUCT FEATURES AND SATISFACTION Oracle PeopleSoft HCM SAP SuccessFactors Kronos Ceridian Dayforce HCM UltiPro Workday Human Capital Management ADP HR Solutions The Software Reviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization. The Complete Software Experience When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both. Product Features and Satisfaction The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features. Vendor Experience and Capabilities The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair). 6.6 FOLLOWER SERVICE STAR 6.0 VENDOR EXPERIENCE AND CAPABILITIES 9.0 Note: The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset. 5

6 Category Overview This page provides a high level summary of product performance within the Human Capital Management category. Products are ranked by a composite satisfaction score (Composite Score) that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair). Use this data to get a sense of the field, and to see how the products you re considering stack up. RANK VENDOR COMPOSITE SCORE NET EMOTIONAL FOOTPRINT NET EMOTIONAL FOOTPRINT DISTRIBUTION VENDOR CAPABILITIES PRODUCT FEATURES LIKELINESS TO RECOMMEND NUMBER OF REVIEWS Ceridian Dayforce HCM 8.5/ % 83% 80% 81% 79% 36 UltiPro 8.0/ % 77% 80% 77% 79% 70 Workday Human Capital Management 7.9/ % 77% 76% 74% 75% 65 ADP HR Solutions 7.4/ % 76% 76% 73% 68% 217 Kronos 7.2/ % 70% 77% 71% 75% SAP SuccessFactors 7.0/ % 67% 70% 70% 71% 31 7 Oracle PeopleSoft HCM 6.3/ AVERAGE SCORES 7.5/ % 60% 10% 73% 64% 65% 66% 73 75% 73% 73% 88 VENDORS WITH INSUFFICIENT DATA -- Bamboo HRIS % 54% % 9 -- Oracle HCM Cloud % 72% % 9 6

7 Vendor Capability Summary This page summarizes user satisfaction with a variety of vendor capabilities regarding their product offering(s). Look for strong and consistent performance across the board when assembling your shortlist, and follow-up on areas of concern during the evaluation and negotiation processes. = Highest Score = Lowest Score VENDOR OVERALL CAPABILITY SATISFACTION BUSINESS VALUE CREATED BREADTH OF FEATURES QUALITY OF FEATURES PRODUCT STRATEGY AND RATE OF IMPROVEMENT USABILITY AND INTUITIVENESS VENDOR SUPPORT EASE OF DATA INTEGRATION EASE OF IT ADMINISTRATION EASE OF CUSTOMIZATION AVAILABILITY AND QUALITY OF TRAINING EASE OF IMPLEMENTATION Ceridian Dayforce HCM 80% 85% 84% 82% 81% 86% 77% 78% 81% 72% 81% 72% UltiPro 80% 88% 84% 84% 78% 84% 74% 75% 77% 74% 80% 76% Kronos 77% 80% 77% 79% 79% 77% 80% 77% 79% 73% 67% 70% Workday Human Capital Management 76% 76% 75% 79% 76% 78% 75% 74% 78% 76% 74% 73% ADP HR Solutions 76% 79% 78% 78% 75% 74% 71% 76% 78% 72% 74% 73% SAP SuccessFactors 69% 73% 73% 69% 66% 64% 67% 70% 74% 73% 67% 67% Oracle PeopleSoft HCM 64% 67% 70% 65% 63% 62% 65% 60% 62% 62% 62% 59% CATEGORY AVERAGE 75% 78% 77% 77% 74% 75% 73% 73% 76% 72% 72% 70% VENDORS WITH INSUFFICIENT DATA Bamboo HRIS 84% 78% 93% 89% 81% 88% 88% 75% 88% 79% 88% 80% Oracle HCM Cloud 70% 64% 67% 67% 75% 61% 75% 69% 78% 72% 75% 71% Infor HCM 59% 65% 60% 55% 50% 55% 63% 60% 69% 55% 50% 75% 7

8 Vendor Capability Satisfaction This section provides detailed information on user satisfaction for each vendor capability regarding their product offering(s). Use these pages to dig deeper into areas of particular interest or concern. Vendor Capabilities This table lists and briefly describes all vendor capabilities that are evaluated in the Human Capital Management software category. For your convenience, you will also find longer descriptions of the capabilities under the capability subheadings in the subsequent pages. Business Value Created The underlying purpose of software is to create value for employees, customers, partners and ultimately shareholders. As a result, it is imperative that any software selection be aligned with the organization s needs and deliver enough business value to justify the cost. The data below highlights the satisfaction level associated with the business value derived from various product offerings. Use this information to identify the software that consistently creates business value for its customers. Business Value Created The ability to bring value to the organization. Delights 66% Breadth of Features Quality of Features The ability to perform a wide variety of tasks. The ability to perform at or above industry standards. ULTIPRO 23% 9% 88 % Business Value Created Product Strategy and Rate of Improvement The ability to adapt to market change. Disappoints 2% Usability and Intuitiveness Vendor Support Ease of Data Integration Ease of IT Administration Ease of Customization Availability and Quality of Training Ease of Implementation The ability to reduce training due to intuitive design. The ability to receive timely and sufficient support. The ability to seamlessly integrate data. Ease of use of the backend user interface. The ability to scale the solution to a business unique needs. Quality training allows employees to take full advantage of the software. The ability to implement the solution without unnecessary disruption. 2 Ceridian Dayforce HCM 85% 3 Kronos 80% 4 ADP HR Solutions 79% 5 Workday Human Capital Management 76% 6 SAP SuccessFactors 73% 7 Oracle PeopleSoft HCM 67% CATEGORY AVERAGE 78% -- Oracle HCM Cloud 64% -- Bamboo HRIS 78% 8

9 Vendor Capability Satisfaction This section provides detailed information on user satisfaction for each vendor capability regarding their product offering(s). Use these pages to dig deeper into areas of particular interest or concern. Breadth of Features Users prefer to work with feature rich software that enables them to perform diverse series of tasks as opposed to one they find restrictive. The data below highlights the satisfaction level associated with the breadth of features from various product offerings. Use this information to identify which software offers valuable comprehensive functionality that extends beyond the basic level. Quality of Features Feature quality is just as important as quantity. Software needs to do what you re purchasing it to do, easily, intuitively, reliably, and effectively. Use the data in this section to gauge whether or not a product follows through on the marketing hype by delivering high quality features. Delights 57% Delights 52% CERIDIAN DAYFORCE HCM 29% 11% 84 % Breadth of Features ULTIPRO 34% 12% 84 % Quality of Features Disappoints 3% Disappoints 1% 2 UltiPro 84% 2 Ceridian Dayforce HCM 82% 3 ADP HR Solutions 78% 3 Workday Human Capital Management 79% 4 Kronos 77% 4 Kronos 79% 5 Workday Human Capital Management 75% 5 ADP HR Solutions 78% 6 SAP SuccessFactors 73% 6 SAP SuccessFactors 69% 7 Oracle PeopleSoft HCM 70% 7 Oracle PeopleSoft HCM 65% CATEGORY AVERAGE 77% CATEGORY AVERAGE 77% -- Oracle HCM Cloud 67% -- Oracle HCM Cloud 67% -- Bamboo HRIS 93% -- Bamboo HRIS 89% 9

10 Vendor Capability Satisfaction This section provides detailed information on user satisfaction for each vendor capability regarding their product offering(s). Use these pages to dig deeper into areas of particular interest or concern. Product Strategy and Rate of Improvement Purchasing software can be a significant commitment, so it s important to know if your vendor is serious about the need for constant improvement and deliberate strategic direction. Vendors who don t stay on top of emerging needs and trends won t enable you to meet your business goals. Use the data in this section to separate innovators from imposters. Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users technical ability to determine how important UX is in your purchase. Delights 56% Delights 53% CERIDIAN DAYFORCE HCM 29% 6% 81 % Product Strategy and Rate of Improvement CERIDIAN DAYFORCE HCM 38% 9% 86 % Usability and Intuitiveness Disappoints 9% Disappoints -- 2 Kronos 79% 2 UltiPro 84% 3 UltiPro 78% 3 Workday Human Capital Management 78% 4 Workday Human Capital Management 76% 4 Kronos 77% 5 ADP HR Solutions 75% 5 ADP HR Solutions 74% 6 SAP SuccessFactors 66% 6 SAP SuccessFactors 64% 7 Oracle PeopleSoft HCM 63% 7 Oracle PeopleSoft HCM 62% CATEGORY AVERAGE 74% CATEGORY AVERAGE 75% -- Bamboo HRIS 81% -- Oracle HCM Cloud 61% -- Oracle HCM Cloud 75% -- Bamboo HRIS 88% 10

11 Vendor Capability Satisfaction This section provides detailed information on user satisfaction for each vendor capability regarding their product offering(s). Use these pages to dig deeper into areas of particular interest or concern. Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve. Use the data in this section to see which vendors tend to under-service their product and which will offer quality support. Ease of Data Integration The ability to integrate with other systems is increasingly important; without this, manual data loading and extraction can be time-consuming and prone to error. Use this section to see which vendors will cause headaches and which will make data integration easy. Delights 51% Delights 33% KRONOS 32% 9% 80 % Vendor Support CERIDIAN DAYFORCE HCM 52% 12% 78 % Ease of Data Integration Disappoints 8% Disappoints 3% 2 Ceridian Dayforce HCM 77% 2 Kronos 77% 3 Workday Human Capital Management 75% 3 ADP HR Solutions 76% 4 UltiPro 74% 4 UltiPro 75% 5 ADP HR Solutions 71% 5 Workday Human Capital Management 74% 6 SAP SuccessFactors 67% 6 SAP SuccessFactors 70% 7 Oracle PeopleSoft HCM 65% 7 Oracle PeopleSoft HCM 60% CATEGORY AVERAGE 73% CATEGORY AVERAGE 73% -- Bamboo HRIS 88% -- Bamboo HRIS 75% -- Oracle HCM Cloud 75% -- Oracle HCM Cloud 69% 11

12 Vendor Capability Satisfaction This section provides detailed information on user satisfaction for each vendor capability regarding their product offering(s). Use these pages to dig deeper into areas of particular interest or concern. Ease of IT Administration Administrative interfaces don t get the same attention as those built for end users, but they shouldn t be clunky or unintuitive. Use the data in this section to determine which vendors make administration easy, so that your IT personnel can resolve issues and perform configurations efficiently and effectively. Ease of Customization Out-of-the-box functionality often isn t enough, especially for niche or industry-specific software, and the reason you re buying rather than building is to save time and money in the first place. Don t get bogged down in a difficult customization; use the data in this section to make sure you can easily achieve the functionality you need for your particular situation. Delights 41% Delights 26% CERIDIAN DAYFORCE HCM 41% 17% 81 % Ease of IT Administration WORKDAY HUMAN CAPITAL MANAGEMENT 55% 17% 76 % Ease of Customization Disappoints -- Disappoints 2% 2 Kronos 79% 2 UltiPro 74% 3 ADP HR Solutions 78% 3 Kronos 73% 4 Workday Human Capital Management 78% 4 SAP SuccessFactors 73% 5 UltiPro 77% 5 Ceridian Dayforce HCM 72% 6 SAP SuccessFactors 74% 6 ADP HR Solutions 72% 7 Oracle PeopleSoft HCM 62% 7 Oracle PeopleSoft HCM 62% CATEGORY AVERAGE 76% CATEGORY AVERAGE 72% -- Oracle HCM Cloud 78% -- Oracle HCM Cloud 72% -- Bamboo HRIS 88% -- Bamboo HRIS 79% 12

13 Vendor Capability Satisfaction This section provides detailed information on user satisfaction for each vendor capability regarding their product offering(s). Use these pages to dig deeper into areas of particular interest or concern. Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you ve chosen. Use this section to make sure your vendor s training programs and materials measure up. Ease of Implementation Choosing the right software is only the first step. Successfully implementing the new solution is necessary in order to realize its full value and promote end user adoption. Use the data in this section to determine which software is easy to implement, and which may jeopardize your goals by causing trouble in this stage. Delights 40% Delights 26% CERIDIAN DAYFORCE HCM 55% % Availability and Quality of Training ULTIPRO 57% 14% 76 % Ease of Implementation Disappoints 5% Disappoints 3% 2 UltiPro 80% 2 Workday Human Capital Management 73% 3 Workday Human Capital Management 74% 3 ADP HR Solutions 73% 4 ADP HR Solutions 74% 4 Ceridian Dayforce HCM 72% 5 SAP SuccessFactors 67% 5 Kronos 70% 6 Kronos 67% 6 SAP SuccessFactors 67% 7 Oracle PeopleSoft HCM 62% 7 Oracle PeopleSoft HCM 59% CATEGORY AVERAGE 72% CATEGORY AVERAGE 70% -- Oracle HCM Cloud 75% -- Oracle HCM Cloud 71% -- Bamboo HRIS 88% -- Bamboo HRIS 80% 13

14 Product Feature Summary This page summarizes user satisfaction with a variety of product features. While strong and consistent performance across the board is desirable, you may be willing to tolerate low scores on features that don t impact your primary use case or core objectives. Use this high-level data to help plan and structure your product evaluation. = Highest Score = Lowest Score VENDOR OVERALL FEATURE SATISFACTION BENEFITS ADMINISTRATION COMPENSATION MANAGEMENT EMPLOYEE RECORD LEARNING AND DEVELOPMENT PAYROLL ADMINISTRATION PERFORMANCE MANAGEMENT POSITION MANAGEMENT TALENT ACQUISITION TALENT MANAGEMENT TIME AND ATTENDANCE WORKFORCE PLANNING Ceridian Dayforce HCM 81% 75% 79% 81% 86% 83% 89% 81% 75% 75% 84% 78% UltiPro 77% 76% 71% 82% 82% 80% 76% 76% 73% 77% 75% 76% Workday Human Capital Management 74% 77% 73% 77% 71% 76% 71% 74% 67% 77% 73% 74% ADP HR Solutions 73% 73% 75% 76% 72% 78% 73% 71% 64% 69% 75% 71% Kronos 71% 70% 70% 72% 70% 74% 67% 69% 75% 73% 78% 69% SAP SuccessFactors 70% 66% 67% 73% 66% 68% 69% 72% 88% 74% 70% 71% Oracle PeopleSoft HCM 65% 69% 66% 69% 65% 72% 64% 66% 45% 58% 63% 63% CATEGORY AVERAGE 73% 72% 72% 75% 71% 76% 71% 71% 67% 70% 74% 71% VENDORS WITH INSUFFICIENT DATA Bamboo HRIS 80% 69% 56% 81% 81% 81% 81% 88% 100% 88% 88% 88% Oracle HCM Cloud 70% 79% 75% 72% 54% 70% 57% 66% 38% 79% 85% 83% Infor HCM 59% 50% 67% 69% 50% 56% 58% 56% 75% 58% 50% 67% 14

15 Product Feature Satisfaction This section provides detailed information on user satisfaction for each product feature. Use these pages to dig deeper into areas of particular interest or concern. Product Features This table lists and describes all the features that are evaluated in the Human Capital Management software category. For your convenience, these descriptions are repeated under the feature subheadings in the subsequent pages. Benefits Administration Includes employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, and selfservice benefits enrollment and admin. Benefits Administration Compensation Management Employee Record Includes employee participation in benefits programs such as paid time off, medical/ dental/life insurance policies, 401k/RRSP participation, and self-service benefits enrollment and admin. Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation. Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc. WORKDAY HUMAN CAPITAL MANAGEMENT Delights 30% 53% 15% Disappoints 3% 77 % Benefits Administration Learning and Development Payroll Administration Performance Management Position Management Talent Acquisition Talent Management Time and Attendance Workforce Planning Includes all aspects of learning management systems, content and curriculum development, new and existing development plans, skills databases, certifications, and tracking and reporting. Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs. Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement and goal attainment, and compliance with the PA process. Includes ability to control attributes of job and position titles, org structure and charting, job descriptions, roles and responsibilities, and succession planning. Supports the process of sourcing and recruiting employees in alignment with organizational needs. Includes recruiting and Application Tracking Systems (ATS) functionality such as candidate tracking, job openings and posting, advertising, background checks and onboarding, referrals, and reference c Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms. Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports. 2 UltiPro 76% 3 Ceridian Dayforce HCM 75% 4 ADP HR Solutions 73% 5 Kronos 70% 6 Oracle PeopleSoft HCM 69% 7 SAP SuccessFactors 66% CATEGORY AVERAGE 72% -- Bamboo HRIS 69% -- Oracle HCM Cloud 79% -- Infor HCM 50% 15

16 Product Feature Satisfaction This section provides detailed information on user satisfaction for each product feature. Use these pages to dig deeper into areas of particular interest or concern. Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation. Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc. Delights 18% Delights 41% CERIDIAN DAYFORCE HCM 27% 9% 79 % Compensation Management ULTIPRO 44% 15% 82 % Employee Record Disappoints -- Disappoints -- 2 ADP HR Solutions 75% 2 Ceridian Dayforce HCM 81% 3 Workday Human Capital Management 73% 3 Workday Human Capital Management 77% 4 UltiPro 71% 4 ADP HR Solutions 76% 5 Kronos 70% 5 SAP SuccessFactors 73% 6 SAP SuccessFactors 67% 6 Kronos 72% 7 Oracle PeopleSoft HCM 66% 7 Oracle PeopleSoft HCM 69% CATEGORY AVERAGE 72% CATEGORY AVERAGE 75% -- Bamboo HRIS 56% -- Bamboo HRIS 81% -- Oracle HCM Cloud 75% -- Oracle HCM Cloud 72% -- Infor HCM 67% -- Infor HCM 69% 16

17 Product Feature Satisfaction This section provides detailed information on user satisfaction for each product feature. Use these pages to dig deeper into areas of particular interest or concern. Learning and Development Includes all aspects of learning management systems, content and curriculum development, new and existing development plans, skills databases, certifications, and tracking and reporting. Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs. Delights 31% Delights 60% CERIDIAN DAYFORCE HCM 38% % Learning and Development CERIDIAN DAYFORCE HCM 27% 7% 83 % Payroll Administration Disappoints -- Disappoints 7% 2 UltiPro 82% 2 UltiPro 80% 3 ADP HR Solutions 72% 3 ADP HR Solutions 78% 4 Workday Human Capital Management 71% 4 Workday Human Capital Management 76% 5 Kronos 70% 5 Kronos 74% 6 SAP SuccessFactors 66% 6 Oracle PeopleSoft HCM 72% 7 Oracle PeopleSoft HCM 65% 7 SAP SuccessFactors 68% CATEGORY AVERAGE 71% CATEGORY AVERAGE 76% -- Bamboo HRIS 81% -- Bamboo HRIS 81% -- Oracle HCM Cloud 54% -- Oracle HCM Cloud 70% -- Infor HCM 50% -- Infor HCM 56% 17

18 Product Feature Satisfaction This section provides detailed information on user satisfaction for each product feature. Use these pages to dig deeper into areas of particular interest or concern. Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement and goal attainment, and compliance with the PA process. Position Management Includes ability to control attributes of job and position titles, org structure and charting, job descriptions, roles and responsibilities, and succession planning. Delights 33% Delights 15% CERIDIAN DAYFORCE HCM 25% % Performance Management CERIDIAN DAYFORCE HCM 54% % Position Management Disappoints -- Disappoints -- 2 UltiPro 76% 2 UltiPro 76% 3 ADP HR Solutions 73% 3 Workday Human Capital Management 74% 4 Workday Human Capital Management 71% 4 SAP SuccessFactors 72% 5 SAP SuccessFactors 69% 5 ADP HR Solutions 71% 6 Kronos 67% 6 Kronos 69% 7 Oracle PeopleSoft HCM 64% 7 Oracle PeopleSoft HCM 66% CATEGORY AVERAGE 71% CATEGORY AVERAGE 71% -- Bamboo HRIS 81% -- Bamboo HRIS 88% -- Oracle HCM Cloud 57% -- Oracle HCM Cloud 66% -- Infor HCM 58% -- Infor HCM 56% 18

19 Product Feature Satisfaction Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs. This section provides detailed information on user satisfaction for each product feature. Use these pages to dig deeper into areas of particular interest or concern. Talent Management Includes recruiting and Application Tracking Systems (ATS) functionality such as candidate tracking, job openings and posting, advertising, background checks and onboarding, referrals, and reference c Delights 9% Delights 23% CERIDIAN DAYFORCE HCM Disappoints -- 45% 9% 75 % Talent Acquisition WORKDAY HUMAN CAPITAL MANAGEMENT 68% 8% Disappoints 3% 77 % Talent Management 2 UltiPro 73% 2 UltiPro 77% 3 ADP HR Solutions 64% 3 Ceridian Dayforce HCM 75% 4 Oracle PeopleSoft HCM 45% 4 SAP SuccessFactors 74% CATEGORY AVERAGE 67% 5 Kronos 73% -- Kronos 75% -- Workday Human Capital Management 67% -- SAP SuccessFactors 88% 6 ADP HR Solutions 69% 7 Oracle PeopleSoft HCM 58% CATEGORY AVERAGE 70% -- Bamboo HRIS 100% -- Bamboo HRIS 88% -- Oracle HCM Cloud 38% -- Oracle HCM Cloud 79% -- Infor HCM 75% -- Infor HCM 58% 19

20 Product Feature Satisfaction Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms. This section provides detailed information on user satisfaction for each product feature. Use these pages to dig deeper into areas of particular interest or concern. Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports. Delights 50% Delights 17% CERIDIAN DAYFORCE HCM 23% 18% 84 % Time and Attendance CERIDIAN DAYFORCE HCM 42% 8% 78 % Workforce Planning Disappoints -- Disappoints -- 2 Kronos 78% 2 UltiPro 76% 3 UltiPro 75% 3 Workday Human Capital Management 74% 4 ADP HR Solutions 75% 4 SAP SuccessFactors 71% 5 Workday Human Capital Management 73% 5 ADP HR Solutions 71% 6 SAP SuccessFactors 70% 6 Kronos 69% 7 Oracle PeopleSoft HCM 63% 7 Oracle PeopleSoft HCM 63% CATEGORY AVERAGE 74% CATEGORY AVERAGE 71% -- Bamboo HRIS 88% -- Bamboo HRIS 88% -- Oracle HCM Cloud 85% -- Oracle HCM Cloud 83% -- Infor HCM 50% -- Infor HCM 67% 20

21 Emotional Footprint Summary The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product. While purchasing decisions shouldn t be based on emotion, it s valuable to know what kind of emotional response the vendor you re considering elicits from their users. EMOTIONAL SPECTRUM SCALE NEUTRAL % - = -100 % EMOTIONAL FOOTPRINT to to to to to +100 VENDOR NET EMOTIONAL FOOTPRINT NET EMOTIONAL FOOTPRINT DISTRIBUTION STRONGEST EMOTIONS STRONGEST EMOTIONS Ceridian Dayforce HCM +77 6% 83% FAIR 94% ALTRUISTIC 94% RESPECTFUL 90% OVER PROMISED 29% FRIENDLY VENDOR POLICIES 11% ROADBLOCK TO INNOVATION 10% Workday Human Capital Management +70 7% 77% ENABLES PRODUCTIVITY 89% RELIABLE 87% SAVES TIME 86% OVER PROMISED 16% GREEDY 16% VENDOR'S INTEREST FIRST 16% UltiPro +68 9% 77% RESPECTFUL 90% FRIENDLY CLIENT POLICIES 86% INTEGRITY 84% OVER PROMISED 24% NEGLECTFUL 15% VENDOR'S INTEREST FIRST 15% ADP HR Solutions +67 9% 76% INTEGRITY 83% RELIABLE 82% HELPS INNOVATE 80% FRUSTRATING 19% CHARGES FOR PRODUCT ENHANCEMENTS 17% WASTES TIME 15% SAP SuccessFactors +60 7% 67% PERFORMANCE ENHANCING 84% CONTINUALLY IMPROVING 79% RELIABLE 79% VENDOR FRIENDLY POLICIES 16% RESTRICTS PRODUCTIVITY 11% LEVERAGES INCUMBENT STATUS 11% Kronos % 70% RESPECTFUL 84% TRUSTWORTHY 81% INTEGRITY 81% VENDOR'S INTEREST FIRST 23% WASTES TIME 21% CHARGES FOR PRODUCT ENHANCEMENTS 21% Oracle PeopleSoft HCM % 60% RELIABLE 75% ENABLES PRODUCTIVITY 71% INTEGRITY 70% OVER PROMISED 38% VENDOR'S INTEREST FIRST 36% GREEDY 31% VENDORS WITH INSUFFICIENT DATA Oracle HCM Cloud +63 9% 72% SAVES TIME 100% EFFICIENT 100% CARING 100% PERFORMANCE RESTRICTING 38% LEVERAGES INCUMBENT STATUS 25% COMMODITY FEATURES 25% Bamboo HRIS % 54% RESPECTFUL 80% PRODUCT INCLUDES ENHANCEMENTS 60% CONTINUALLY IMPROVING 60% NEGLECTFUL 60% PERFORMANCE RESTRICTING 40% SECURITY FRUSTRATES 40% 21

22 Human Capital Management Category Report Emotional Footprint This section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific emotional spectrum scenarios that express dimensions of the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor s Net Emotional Footprint score, and to target areas of particular interest or concern. EMOTIONAL SPECTRUM SCALE NEUTRAL % - % = EMOTIONAL FOOTPRINT -100 to to to to to +100 Service Experience CATEGORY Service Experience Good service matters. The last thing you need is to be disrespected by your software vendor, or to get bogged down by their ineptitude or neglect. This section displays data related to quality and effectiveness of service, so you can know whether you ll be treated well before and after you ve made the purchase. Disrespectful vs. Respectful 1 UltiPro 2 Ceridian Dayforce HCM 3 Kronos 4 Workday Human Capital Management 5 ADP HR Solutions 6 SAP SuccessFactors 7 Oracle PeopleSoft HCM CATEGORY AVERAGE - Oracle HCM Cloud - Bamboo HRIS - Infor HCM DISTRIBUTION -- 10% 90% DISTRIBUTION 5% 5% 90% DISTRIBUTION 3% 12% 84% DISTRIBUTION -- 20% 80% DISTRIBUTION 6% 15% 79% DISTRIBUTION 5% 18% 77% DISTRIBUTION 7% 24% 69% DISTRIBUTION 4% 16% 80% DISTRIBUTION -- 14% 86% DISTRIBUTION 20% -- 80% DISTRIBUTION -- 33% 67% 22

23 Emotional Footprint This section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific emotional spectrum scenarios that express dimensions of the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor s Net Emotional Footprint score, and to target areas of particular interest or concern. EMOTIONAL SPECTRUM SCALE NEUTRAL % - = -100 % EMOTIONAL FOOTPRINT to to to to to +100 Service Experience Bureaucratic vs. Efficient Service Experience Neglectful vs. Caring 1 Ceridian Dayforce HCM +85 DISTRIBUTION 5% 5% 90% 1 Ceridian Dayforce HCM +76 DISTRIBUTION 10% 5% 86% 2 Workday Human Capital Management +71 DISTRIBUTION 11% 7% 82% 2 UltiPro +63 DISTRIBUTION 15% 8% 78% 3 UltiPro +68 DISTRIBUTION 10% 13% 78% 3 Workday Human Capital Management +62 DISTRIBUTION 11% 16% 73% 4 ADP HR Solutions +62 DISTRIBUTION 11% 16% 73% 4 Kronos +60 DISTRIBUTION 14% 12% 74% 5 SAP SuccessFactors +59 DISTRIBUTION 9% 23% 68% 5 ADP HR Solutions +59 DISTRIBUTION 13% 15% 72% 6 Kronos +47 DISTRIBUTION 17% 19% 64% 6 SAP SuccessFactors +54 DISTRIBUTION 5% 36% 59% 7 Oracle PeopleSoft HCM +32 DISTRIBUTION 24% 20% 56% 7 Oracle PeopleSoft HCM +45 DISTRIBUTION 14% 28% 59% CATEGORY AVERAGE +57 CATEGORY AVERAGE +58 DISTRIBUTION 14% 15% 71% DISTRIBUTION 12% 17% 71% - Oracle HCM Cloud +100 DISTRIBUTION % - Oracle HCM Cloud +100 DISTRIBUTION % - Bamboo HRIS +0 DISTRIBUTION 40% 20% 40% - Bamboo HRIS -20 DISTRIBUTION 60% -- 40% - Infor HCM +0 DISTRIBUTION 33% 33% 33% - Infor HCM +0 DISTRIBUTION 33% 33% 33% 23

24 Emotional Footprint This section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific emotional spectrum scenarios that express dimensions of the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor s Net Emotional Footprint score, and to target areas of particular interest or concern. EMOTIONAL SPECTRUM SCALE NEUTRAL % - = -100 % EMOTIONAL FOOTPRINT to to to to to +100 Service Experience Frustrating vs. Effective Service Experience Wastes Time vs. Saves Time 1 Workday Human Capital Management +71 DISTRIBUTION 9% 11% 80% 1 Workday Human Capital Management +81 DISTRIBUTION 5% 9% 86% 2 SAP SuccessFactors +68 DISTRIBUTION 9% 14% 77% 2 Ceridian Dayforce HCM +57 DISTRIBUTION 10% 24% 67% 3 Ceridian Dayforce HCM +66 DISTRIBUTION 10% 14% 76% 3 UltiPro +57 DISTRIBUTION 13% 18% 70% 4 UltiPro +60 DISTRIBUTION 13% 15% 73% 4 ADP HR Solutions +53 DISTRIBUTION 15% 17% 68% 5 Kronos +56 DISTRIBUTION 16% 12% 72% 5 SAP SuccessFactors +50 DISTRIBUTION 9% 32% 59% 6 ADP HR Solutions +50 DISTRIBUTION 19% 12% 69% 6 Kronos +47 DISTRIBUTION 21% 11% 68% 7 Oracle PeopleSoft HCM +34 DISTRIBUTION 25% 15% 59% 7 Oracle PeopleSoft HCM +29 DISTRIBUTION 24% 22% 53% CATEGORY AVERAGE +54 CATEGORY AVERAGE +53 DISTRIBUTION 16% 13% 71% DISTRIBUTION 15% 17% 68% - Oracle HCM Cloud +57 DISTRIBUTION 14% 14% 71% - Oracle HCM Cloud +100 DISTRIBUTION % - Bamboo HRIS +40 DISTRIBUTION -- 60% 40% - Bamboo HRIS +40 DISTRIBUTION 20% 20% 60% - Infor HCM +0 DISTRIBUTION 33% 33% 33% - Infor HCM +33 DISTRIBUTION -- 67% 33% 24

25 Human Capital Management Category Report Emotional Footprint This section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific emotional spectrum scenarios that express dimensions of the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor s Net Emotional Footprint score, and to target areas of particular interest or concern. EMOTIONAL SPECTRUM SCALE NEUTRAL % - % = EMOTIONAL FOOTPRINT -100 to to to to to +100 Conflict Resolution CATEGORY Conflict Resolution Disagreements are inevitable, but knowing your vendor will handle them reasonably, fairly, and amiably can give you peace of mind. Use the data in this section to understand which vendors will behave professionally when conflict arises. Lack Of Integrity vs. Integrity 1 Workday Human Capital Management 2 Kronos 3 UltiPro 4 ADP HR Solutions 5 Ceridian Dayforce HCM 6 Oracle PeopleSoft HCM 7 SAP SuccessFactors CATEGORY AVERAGE - Oracle HCM Cloud - Bamboo HRIS - Infor HCM DISTRIBUTION 3% 13% 85% DISTRIBUTION -- 19% 81% DISTRIBUTION 3% 14% 84% DISTRIBUTION 4% 13% 83% DISTRIBUTION 5% 11% 84% DISTRIBUTION 9% 21% 70% DISTRIBUTION 11% 32% 58% DISTRIBUTION 4% 16% 79% DISTRIBUTION -- 29% 71% DISTRIBUTION -- 40% 60% DISTRIBUTION -- 50% 50% 25

26 Emotional Footprint This section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific emotional spectrum scenarios that express dimensions of the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor s Net Emotional Footprint score, and to target areas of particular interest or concern. EMOTIONAL SPECTRUM SCALE NEUTRAL % - = -100 % EMOTIONAL FOOTPRINT to to to to to +100 Conflict Resolution Vendor Friendly Policies vs. Client Friendly Policies Conflict Resolution Selfish vs. Altruistic 1 UltiPro +86 DISTRIBUTION -- 14% 86% 1 Ceridian Dayforce HCM +94 DISTRIBUTION -- 6% 94% 2 Ceridian Dayforce HCM +73 DISTRIBUTION 11% 5% 84% 2 UltiPro +78 DISTRIBUTION 3% 17% 81% 3 Workday Human Capital Management +72 DISTRIBUTION 3% 23% 75% 3 ADP HR Solutions +71 DISTRIBUTION 4% 21% 75% 4 ADP HR Solutions +70 DISTRIBUTION 9% 13% 79% 4 Kronos +62 DISTRIBUTION 7% 24% 69% 5 Kronos +55 DISTRIBUTION 11% 23% 66% 5 Workday Human Capital Management +56 DISTRIBUTION 13% 18% 69% 6 SAP SuccessFactors +47 DISTRIBUTION 16% 21% 63% 6 SAP SuccessFactors +47 DISTRIBUTION 11% 32% 58% 7 Oracle PeopleSoft HCM +36 DISTRIBUTION 27% 11% 63% 7 Oracle PeopleSoft HCM +34 DISTRIBUTION 21% 23% 55% CATEGORY AVERAGE +63 CATEGORY AVERAGE +62 DISTRIBUTION 11% 15% 74% DISTRIBUTION 9% 21% 70% - Oracle HCM Cloud +71 DISTRIBUTION -- 29% 71% - Oracle HCM Cloud +71 DISTRIBUTION -- 29% 71% - Bamboo HRIS +60 DISTRIBUTION -- 40% 60% - Bamboo HRIS +60 DISTRIBUTION -- 40% 60% - Infor HCM +0 DISTRIBUTION 50% -- 50% - Infor HCM +0 DISTRIBUTION 50% -- 50% 26

27 Emotional Footprint This section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific emotional spectrum scenarios that express dimensions of the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor s Net Emotional Footprint score, and to target areas of particular interest or concern. EMOTIONAL SPECTRUM SCALE NEUTRAL % - = -100 % EMOTIONAL FOOTPRINT to to to to to +100 Conflict Resolution Big Fat Liars vs. Trustworthy Conflict Resolution Unfair vs. Fair 1 Ceridian Dayforce HCM +89 DISTRIBUTION -- 11% 89% 1 Ceridian Dayforce HCM +94 DISTRIBUTION -- 6% 94% 2 Kronos +81 DISTRIBUTION -- 19% 81% 2 UltiPro +78 DISTRIBUTION -- 22% 78% 3 UltiPro +78 DISTRIBUTION 3% 17% 81% 3 ADP HR Solutions +72 DISTRIBUTION 6% 16% 78% 4 ADP HR Solutions +72 DISTRIBUTION 8% 13% 80% 4 Workday Human Capital Management +67 DISTRIBUTION 10% 13% 77% 5 Workday Human Capital Management +66 DISTRIBUTION 13% 8% 79% 5 Kronos +61 DISTRIBUTION 6% 28% 67% 6 SAP SuccessFactors +53 DISTRIBUTION 5% 37% 58% 6 SAP SuccessFactors +53 DISTRIBUTION 5% 37% 58% 7 Oracle PeopleSoft HCM +43 DISTRIBUTION 18% 21% 61% 7 Oracle PeopleSoft HCM +44 DISTRIBUTION 16% 24% 60% CATEGORY AVERAGE +69 CATEGORY AVERAGE +66 DISTRIBUTION 8% 16% 76% DISTRIBUTION 7% 20% 73% - Oracle HCM Cloud +71 DISTRIBUTION -- 29% 71% - Oracle HCM Cloud +71 DISTRIBUTION -- 29% 71% - Bamboo HRIS +40 DISTRIBUTION 20% 20% 60% - Bamboo HRIS +40 DISTRIBUTION 20% 20% 60% - Infor HCM +50 DISTRIBUTION -- 50% 50% - Infor HCM +50 DISTRIBUTION -- 50% 50% 27

28 Human Capital Management Category Report Emotional Footprint This section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific emotional spectrum scenarios that express dimensions of the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor s Net Emotional Footprint score, and to target areas of particular interest or concern. EMOTIONAL SPECTRUM SCALE NEUTRAL % - % = EMOTIONAL FOOTPRINT -100 to to to to to +100 Negotiation and Contract CATEGORY Negotiation and Contract Negotiation doesn t have to be adversarial. Both parties are always looking to get the best deal, but finding a vendor who will work with you rather than against makes it more likely you ll both be happy with the results. Use the data in this section to determine which vendors will negotiate pleasantly and in good faith. Greedy vs. Generous 1 ADP HR Solutions 2 Ceridian Dayforce HCM 3 UltiPro 4 SAP SuccessFactors 5 Kronos 6 Workday Human Capital Management 7 Oracle PeopleSoft HCM CATEGORY AVERAGE - Oracle HCM Cloud - Bamboo HRIS - Infor HCM DISTRIBUTION 8% 17% 75% DISTRIBUTION 7% 21% 71% DISTRIBUTION 14% 14% 71% DISTRIBUTION 7% 36% 57% DISTRIBUTION 13% 27% 60% DISTRIBUTION 16% 26% 58% DISTRIBUTION 31% 14% 55% DISTRIBUTION 15% 20% 66% DISTRIBUTION 17% 17% 67% DISTRIBUTION 20% 40% 40% DISTRIBUTION -- 50% 50% 28

29 Emotional Footprint This section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific emotional spectrum scenarios that express dimensions of the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor s Net Emotional Footprint score, and to target areas of particular interest or concern. EMOTIONAL SPECTRUM SCALE NEUTRAL % - = -100 % EMOTIONAL FOOTPRINT to to to to to +100 Negotiation and Contract Deceptive vs. Transparent Negotiation and Contract Over Promised vs. Under Promised 1 Ceridian Dayforce HCM +79 DISTRIBUTION 7% 7% 86% 1 ADP HR Solutions +54 DISTRIBUTION 12% 22% 66% 2 SAP SuccessFactors +79 DISTRIBUTION -- 21% 79% 2 Kronos +50 DISTRIBUTION 17% 15% 67% 3 ADP HR Solutions +77 DISTRIBUTION 3% 17% 80% 3 SAP SuccessFactors +50 DISTRIBUTION 7% 36% 57% 4 Workday Human Capital Management +72 DISTRIBUTION 9% 9% 81% 4 UltiPro +41 DISTRIBUTION 24% 12% 65% 5 Kronos +65 DISTRIBUTION 10% 15% 75% 5 Workday Human Capital Management +36 DISTRIBUTION 16% 32% 52% 6 UltiPro +63 DISTRIBUTION 14% 9% 77% 6 Ceridian Dayforce HCM +28 DISTRIBUTION 29% 14% 57% 7 Oracle PeopleSoft HCM +30 DISTRIBUTION 25% 20% 55% 7 Oracle PeopleSoft HCM +6 DISTRIBUTION 38% 18% 44% CATEGORY AVERAGE +65 CATEGORY AVERAGE +40 DISTRIBUTION 10% 15% 75% DISTRIBUTION 20% 20% 60% - Oracle HCM Cloud +67 DISTRIBUTION -- 33% 67% - Oracle HCM Cloud +67 DISTRIBUTION -- 33% 67% - Bamboo HRIS +40 DISTRIBUTION 20% 20% 60% - Bamboo HRIS +60 DISTRIBUTION -- 40% 60% - Infor HCM +50 DISTRIBUTION -- 50% 50% - Infor HCM +0 DISTRIBUTION 50% -- 50% 29

30 Emotional Footprint This section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific emotional spectrum scenarios that express dimensions of the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor s Net Emotional Footprint score, and to target areas of particular interest or concern. EMOTIONAL SPECTRUM SCALE NEUTRAL % - = -100 % EMOTIONAL FOOTPRINT to to to to to +100 Negotiation and Contract Vendor's Interest First vs. Client's Interest First Negotiation and Contract Hardball Tactics vs. Friendly Negotiation 1 Ceridian Dayforce HCM +79 DISTRIBUTION 7% 7% 86% 1 Ceridian Dayforce HCM +87 DISTRIBUTION -- 13% 87% 2 ADP HR Solutions +67 DISTRIBUTION 10% 13% 77% 2 UltiPro +79 DISTRIBUTION -- 21% 79% 3 SAP SuccessFactors +64 DISTRIBUTION 7% 21% 71% 3 ADP HR Solutions +77 DISTRIBUTION 3% 17% 80% 4 UltiPro +59 DISTRIBUTION 15% 12% 74% 4 Kronos +57 DISTRIBUTION 10% 23% 67% 5 Workday Human Capital Management +55 DISTRIBUTION 16% 13% 71% 5 SAP SuccessFactors +57 DISTRIBUTION 7% 29% 64% 6 Kronos +40 DISTRIBUTION 23% 13% 63% 6 Workday Human Capital Management +39 DISTRIBUTION 6% 48% 45% 7 Oracle PeopleSoft HCM +22 DISTRIBUTION 36% 6% 58% 7 Oracle PeopleSoft HCM +34 DISTRIBUTION 24% 18% 58% CATEGORY AVERAGE +53 CATEGORY AVERAGE +62 DISTRIBUTION 18% 12% 70% DISTRIBUTION 8% 22% 70% - Oracle HCM Cloud +100 DISTRIBUTION % - Oracle HCM Cloud +67 DISTRIBUTION -- 33% 67% - Bamboo HRIS +40 DISTRIBUTION 20% 20% 60% - Bamboo HRIS +40 DISTRIBUTION 20% 20% 60% - Infor HCM +0 DISTRIBUTION 50% -- 50% - Infor HCM +50 DISTRIBUTION -- 50% 50% 30

31 Human Capital Management Category Report Emotional Footprint This section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific emotional spectrum scenarios that express dimensions of the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor s Net Emotional Footprint score, and to target areas of particular interest or concern. EMOTIONAL SPECTRUM SCALE NEUTRAL % - % = EMOTIONAL FOOTPRINT -100 to to to to to +100 Strategy and Innovation CATEGORY Strategy and Innovation Your vendor s attitude toward innovation is important; if they aren t at least keeping pace with market directions and trends, they certainly won t be enabling you to get ahead. Use the data in this section to gauge whether your vendor appreciates the need to innovate and the extent to which they ll support you to do the same. Roadblock To Innovation vs. Helps Innovate 1 Workday Human Capital Management 2 ADP HR Solutions 3 Ceridian Dayforce HCM 4 UltiPro 5 Kronos 6 SAP SuccessFactors 7 Oracle PeopleSoft HCM CATEGORY AVERAGE - Oracle HCM Cloud - Bamboo HRIS - Infor HCM DISTRIBUTION 5% 10% 86% DISTRIBUTION 10% 9% 80% DISTRIBUTION 10% 10% 80% DISTRIBUTION 11% 17% 72% DISTRIBUTION 10% 21% 69% DISTRIBUTION 5% 32% 63% DISTRIBUTION 20% 17% 63% DISTRIBUTION 11% 15% 74% DISTRIBUTION 13% 25% 63% DISTRIBUTION 20% 40% 40% DISTRIBUTION 50% 25% 25% 31

32 Emotional Footprint This section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific emotional spectrum scenarios that express dimensions of the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor s Net Emotional Footprint score, and to target areas of particular interest or concern. EMOTIONAL SPECTRUM SCALE NEUTRAL % - = -100 % EMOTIONAL FOOTPRINT to to to to to +100 Strategy and Innovation Stagnant vs. Continually Improving Strategy and Innovation Charges For Product Enhancements vs. Includes Product Enhancements 1 Ceridian Dayforce HCM +80 DISTRIBUTION 5% 10% 85% 1 Workday Human Capital Management +74 DISTRIBUTION 7% 12% 81% 2 Workday Human Capital Management +79 DISTRIBUTION 2% 17% 81% 2 UltiPro +69 DISTRIBUTION 6% 19% 75% 3 SAP SuccessFactors +74 DISTRIBUTION 5% 16% 79% 3 Ceridian Dayforce HCM +65 DISTRIBUTION 10% 15% 75% 4 UltiPro +70 DISTRIBUTION 8% 14% 78% 4 SAP SuccessFactors +58 DISTRIBUTION 5% 32% 63% 5 Kronos +62 DISTRIBUTION 12% 14% 74% 5 ADP HR Solutions +57 DISTRIBUTION 17% 9% 74% 6 ADP HR Solutions +59 DISTRIBUTION 14% 13% 73% 6 Kronos +41 DISTRIBUTION 21% 17% 62% 7 Oracle PeopleSoft HCM +33 DISTRIBUTION 25% 17% 58% 7 Oracle PeopleSoft HCM +28 DISTRIBUTION 29% 14% 57% CATEGORY AVERAGE +61 CATEGORY AVERAGE +53 DISTRIBUTION 13% 14% 73% DISTRIBUTION 16% 14% 69% - Oracle HCM Cloud +37 DISTRIBUTION 13% 38% 50% - Oracle HCM Cloud +57 DISTRIBUTION -- 43% 57% - Bamboo HRIS +60 DISTRIBUTION -- 40% 60% - Bamboo HRIS +60 DISTRIBUTION -- 40% 60% - Infor HCM +0 DISTRIBUTION 33% 33% 33% - Infor HCM +67 DISTRIBUTION -- 33% 67% 32

33 Emotional Footprint This section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific emotional spectrum scenarios that express dimensions of the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor s Net Emotional Footprint score, and to target areas of particular interest or concern. EMOTIONAL SPECTRUM SCALE NEUTRAL % - = -100 % EMOTIONAL FOOTPRINT to to to to to +100 Strategy and Innovation Leverages Incumbent Status vs. Appreciates Incumbent Status Strategy and Innovation Despised vs. Inspiring 1 Ceridian Dayforce HCM +79 DISTRIBUTION 5% 11% 84% 1 Ceridian Dayforce HCM +80 DISTRIBUTION -- 20% 80% 2 Workday Human Capital Management +71 DISTRIBUTION 5% 20% 76% 2 ADP HR Solutions +68 DISTRIBUTION 9% 14% 77% 3 UltiPro +67 DISTRIBUTION 8% 17% 75% 3 UltiPro +64 DISTRIBUTION 11% 14% 75% 4 ADP HR Solutions +65 DISTRIBUTION 10% 15% 75% 4 SAP SuccessFactors +63 DISTRIBUTION 5% 26% 68% 5 SAP SuccessFactors +57 DISTRIBUTION 11% 21% 68% 5 Workday Human Capital Management +57 DISTRIBUTION 14% 14% 71% 6 Kronos +38 DISTRIBUTION 21% 21% 59% 6 Kronos +54 DISTRIBUTION 12% 22% 66% 7 Oracle PeopleSoft HCM +27 DISTRIBUTION 27% 19% 54% 7 Oracle PeopleSoft HCM +25 DISTRIBUTION 29% 17% 54% CATEGORY AVERAGE +55 CATEGORY AVERAGE +57 DISTRIBUTION 14% 18% 69% DISTRIBUTION 13% 17% 70% - Oracle HCM Cloud +38 DISTRIBUTION 25% 13% 63% - Oracle HCM Cloud +62 DISTRIBUTION 13% 13% 75% - Bamboo HRIS +40 DISTRIBUTION -- 60% 40% - Bamboo HRIS +40 DISTRIBUTION -- 60% 40% - Infor HCM +33 DISTRIBUTION -- 67% 33% - Infor HCM -25 DISTRIBUTION 50% 25% 25% 33

34 Human Capital Management Category Report Emotional Footprint This section digs deeper into the emotional connection between software vendors and users, displaying user responses to a variety of specific emotional spectrum scenarios that express dimensions of the vendor-client relationship and product effectiveness. These scenarios are organized thematically by category. Use this information to understand the details behind each vendor s Net Emotional Footprint score, and to target areas of particular interest or concern. EMOTIONAL SPECTRUM SCALE NEUTRAL % - % = EMOTIONAL FOOTPRINT -100 to to to to to +100 Product Impact CATEGORY Product Impact Software needs to reliably enable your performance and productivity. Use the data in this section to see which vendors will propel you forward and which will be deadweight you ll need to carry. Unreliable vs. Reliable 1 Ceridian Dayforce HCM 2 Workday Human Capital Management 3 ADP HR Solutions 4 UltiPro 5 Kronos 6 SAP SuccessFactors 7 Oracle PeopleSoft HCM CATEGORY AVERAGE - Oracle HCM Cloud - Bamboo HRIS - Infor HCM DISTRIBUTION -- 15% 85% DISTRIBUTION 6% 6% 87% DISTRIBUTION 4% 14% 82% DISTRIBUTION 5% 12% 83% DISTRIBUTION 5% 16% 79% DISTRIBUTION 11% 11% 79% DISTRIBUTION 14% 12% 75% DISTRIBUTION 6% 13% 81% DISTRIBUTION 13% 13% 75% DISTRIBUTION 20% 40% 40% DISTRIBUTION 25% 25% 50% 34