We are the leading Translation firm for Business Professionals with global language and communication needs.

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1 We are the leading Translation firm for Business Professionals with global language and communication needs.

2 Traducta would like to thank you for your interest in us and the opportunity to work together in regards to your translation needs. As specialists in translation, everything we do enables our clients to communicate as powerfully and accurately in any language as they do in their own. We transport your knowledge across borders, minds and tongues with maximum integrity and minimum fuss. We hire internal professional translators with specialized industry experience, train them on innovative technology, and support them with industry-leading workflow processes and project management. This allows us to offer consistent multilingual support for products, services and documents destined to local or international markets, as well as target language nuances with precision and flair. If your target language is read or spoken in the Americas, Europe, Africa or Asia, our internal team and external translator network can get your message across without loss of impact or meaning. With our value-added services, such as graphic design, desktop publishing, post-translation website testing and process consulting, our clients don t have to jump through hoops to deploy our deliverables. We empower our customers. Let s work together.

3 Corporate Profile...4 Our Services Translation... 5 Localization...6 Desktop Publishing... 7 Revision... 8 Process Consulting... 9 Quality Assurance...10 Telephonic Interpreting...11 Customer Satisfaction...12 Traducta Contact Information...13

4 We are the leading Translation firm for Business Professionals with global language and communication needs.

5 Corporate Profile At Traducta, we create long-lasting customer relationships by working with our customers to understand their specific language and communications needs and to deliver the absolute best language solutions to support their global business strategies. Our commitment to providing highly specialized language solutions has been evolving since Traducta is a full-service language firm, providing translation services in virtually any language combination in today s spoken world. From translation to Language Process Consulting and Multilingual Desktop Publishing, Traducta can handle whatever your language project involves. Traducta is a translation company that is dedicated to business professionals, and we are proud of the many world-leading corporations that rely on Traducta s translation and language ability to effectively communicate their message to their global audience. Traducta is committed to providing outstanding language services to business professionals with global language and communication responsibilities. Let s work together General Translation Certified Translation Adaptive Translation Localization, globalization, internationalization Unilingual Revision Multilingual Revision Third-party Revision Desktop Publishing Quality Assurance Language Process Consulting Telephonic Interpretation 5 Strategic E-Marketing Services 4

6 More than 15 million words translated per year! Translation Services The in-depth translation knowledge that we apply to every project we carry out benefits our customers in big ways! With our core network of in-house translators and leading translation executives, our translation services range from document translation to multimedia translation, providing our clients with translation services in virtually every language combination using virtually every file format for a wide range of specialized industries. By working with you and understanding the nuances of your business, Traducta becomes your translation service partner. We assign industry professionals who produce the very best language translation for your target audience. Your specific corporate terminology is recorded in order to ensure consistency throughout your internal and customer-focused material. We have developed unmatched expertise, and we rely on our proven translation processes in order to ensure that your material is flawless every time. These streamlined translation processes combined with our in-house translation professionals and the most advanced language technologies, enable Traducta to be confident in its work so that you can be confident in yours. 6 Strategic 5 E-Marketing Services

7 Localization Services Our localization customers rely on the high level of detail and professionalism that we bring to our language work. We work with our customers to understand the target regions (locales) that they wish to address. From there, we develop a comprehensive understanding of the target culture, and then we engage in the cultural adaptation of the language work taking into consideration all dialects and groups that make up the distinct market. Traducta ensures accurate localization output by conducting research and involving native speakers from the targeted regions as active resources in the project in order to ensure the integrity of the translation for the intended audience. Whether the project involves localizing documents or software, Traducta boasts a wealth of experience. Imagine the consequences of having poorly localized material. You may end up with inconsistent terminology in your user s manual and your product, leading to confusion and frustration, culturally inappropriate translations that offend your target audience or even truncated text strings in your application menus and fields leaving your users lost in translation. We can help you to avoid this. Did you know? Most translation companies do not have the right equipment or technical resources to handle full-fledged software localization projects, and they often outsource the technical portions to third parties. At Traducta, we handle everything in-house, with our resources that range from webdevelopers to Registered Apple Developers. 7 Strategic E-Marketing Services 6

8 Did you know? Incorporating Desktop Publishing (DTP) into your Translation projects is a safe and smart way to render your translation investment more cost-effective and efficient. By having the layout work completed for you, you can forego the additional proofing step that may be required if you perform the target layout. Desktop Publishing (DTP) Traducta s Desktop Publishing (DTP) service takes into account our customer s style guides in order to ensure that our work is perfectly aligned with theirs. When post-translation DTP is well executed and corporate style guides are respected to the letter, the result is a professionally laid-out document that features the linguistic considerations required in order to ensure the integrity of special characters and the correction of overset content for the target language document. Whether they are created in Quark, FrameMaker, InDesign or Illustrator, Traducta is at ease working with your source files to produce a perfect final print-ready target language document every time. Traducta will guide you by using best practices and processes and by working with your style guide in order to ensure efficient reception and delivery of your DTP Documents. Our DTP specialists will ensure that we have all of the necessary resources at the very beginning of the project in order to ensure that we don t run into any unforeseen production delays. In addition, our formatted files are proofread in their final format in order to ensure that everything is perfect, and that you are ready to go to print. We save you time and money by eliminating post-translation steps. 8 Strategic 7 E-Marketing Services

9 Revision Services Traducta includes review as a default step in its basic translation process. This enables Traducta to guarantee quality and to promote a mentoring environment for our internal staff. However, our customers also benefit from the opportunity of having Traducta perform unilingual review services, whereby our professional reviewers work on the language contained within a document, without consideration for whether the document was originally authored in another language We also offer a multilingual review service, whereby our language professionals conduct a review of the translation based on the original document. By reviewing the translation based on the original source content, we verify that the translation is accurate and that terminology preferences and nuances have been respected in the translation. Did you know? At least 2 language professionals work on each of your translation documents, providing you with 2 times the experience and 2 times the translation knowledge, at no additional cost. Traducta also offers third party review services to our customers, because we understand that other translation vendors are sometimes used for reasons byond your control, but you would still like the reassurance that our review professionals provide. Overall, Traducta offers multiple review options in order to ensure that we can handle a wide spectrum of requirements. 9 Strategic E-Marketing Services 8

10 Did you know? In our experience, we have established that approximately 70% of companies that use language services blindly trust their language service provider s process without knowing all of their options. Traducta specializes in helping to streamline language processes for companies who depend on language services. Process Consulting Traducta believes that, by streamlining processes, it can reduce overall languagerelated investments by as much as 25% in some cases. We offer Process Consulting services to our clients in order to ensure that all of their language-related tasks, from authoring to publication, run at maximum efficiency. This results in quicker time to market with better overall quality, style and consistency of terminology. All of this with the added benefit of lowering overall translation-related expenditures. We accomplish this by engaging in a discovery day in order to learn about how we can work with you, our customer, more efficiently. We look at your existing processes in the pre-translation phases, investigate how we can customize and thereby streamline our translation process to accommodate you and study what occurs in the post-translation phases once your files have been delivered. With the collected data, we compile a report, identify the points of inefficiency and recommend improvements, working with you to implement the required changes in order to ensure understanding and customer buy-in. We effectively connect the dots from point A to point Z for all language related tasks carried out for our customers Strategic E-Marketing Services

11 Quality Assurance Traducta believes that one of the most important aspects of our production is Quality Assurance (QA). Quality Assurance can mean many things to many people, but when it comes to translation, it means only 1 thing: ensuring that we produce top-shelf translation that adheres to our customer s preferences and style guidelines. In terms of Quality Assurance, Traducta uses a combination of automated QA (technology-aided) and a human mentoring approach. This means that, in addition to following a precise workflow with sign-off steps and version control, we guarantee that our requests are seen by at least 2 different language professionals. The first language professional is the translator, who is tasked with the responsibility of carrying out the translating of the source document. The second language professional acts as a reviewer. This implies that linguistic, grammatical, style and terminology preferences are reviewed. The reviewer logs their recommendations and observations, which are then communicated to the original translator. This mentoring process enables Traducta to enrich our professional knowledge of translation-related items, and to gain a greater, more in-depth understanding of the client s preferences resulting in higher quality translations. Did you know? Each step in our linguistic workflows are customized based on our customer s requirements and preferences. Each step requires resource sign-off in order to proceed to the next step in the workflow, which guarantees that every step is completed and has an associated document version. We take QA seriously, and to have the processes to prove it Strategic E-Marketing Services

12 Did you know? Traducta s telephonic interpreting service is a reliable service that is available to our customers 365 days per year, 24 hours per day. Telephonic Interpreting Do you have a conference call with a colleague or a prospect in another part of he world? Do you want to ensure that they don t misunderstand your critical explanation or your sales pitch, or even worse, that you don t understand their questions or concerns? Our telephonic interpreting services offer the ideal solution for this type of situation. Traducta s telephonic interpreting service is a reliable service that is available to our customers 365 days per year, 24 hours per day. The most incredible part is that you will be connected to an interpretor within 30 seconds for virtually any language combination in the world, without even having to schedule your call, because we understand the fast-paced and immediate needs of your global business. The process is extremely simple. Just have us set up an account for you. There are no monthly charges and no hidden fees Strategic E-Marketing Services

13 Customer Satisfaction At Traducta, we strive to provide translations of the highest quality and to ensure that our customers know that we are committed to our relationships with them. That is why we have set up a customer satisfaction policy that applies to 3 main facets of our services. Customer Service Quality of Work Project Communication. After each completed project, Traducta sends a customer satisfaction survey to ask for your opinion with respect to our performance. We compile all of the responses that we receive in order to provide you with a real-time report on our performance. There is no hidden agenda - simply transparency at it s finest. Why the transparency? The more transparent we are in our relationships with our customers and prospects, the harder we work in order to ensure that those who use our services are satisfied. This is your one-way mirror into Traducta s performance. Did you know? Our Customer Service Average: % Our Work Performed Average: % Our Project Communication Average: % 1213 Strategic E-Marketing Services

14 Traducta Contact Information Headquarters 1590, rue Ampère, bureau 300, Boucherville (Québec) Canada J4B 7L4 Telephone: Fax: Strategic 13 E-Marketing Services

15 Let s work together! 15 Strategic E-Marketing Services