Regional Vice President, Operations Department/Division: Operations Dept ID:

Transcription

1 Job Title: Regional Vice President, Operations Department/Division: Operations Dept ID: Reports to (Job Title): Divisional or Senior Vice President Job Code: COR-514 Job Grade: FLSA Status: Non-Exempt Exempt Date Prepared: 10/29/2015 Responsibilities: Double click the gray box to mark it checked. Job Summary: Summarize the primary objective of the job. Manages the operations of a multi-family portfolio of approximately 2,000 units, in multiple states, for a variety of owned and fee managed assets and is responsible for maintaining strong client relations throughout his/her portfolio. Supervises site and corporate employees including: Executive Property Managers, Senior Property Managers and Regional Maintenance Coordinators. Acts as a member of the company's Leadership Committee which assists the Executive Committee in providing strategic direction to and oversight of the management company's activities. Primary Responsibilities: List up to 5 primary responsibilities, in order of importance, for which the employee is directly accountable and are critical to the successful performance of the job. Each responsibility should start with an action verb Provides leadership in advancing the organization s mission and strategy and in achieving the annual goals and objectives of both the company and properties in the RVP s portfolio. Delivers exceptional results in line with Winn standards and advances the culture of operational excellence. Manages interdepartmental relationships to effectively utilize and leverage resources. Maintains positive working relationships with owners, lenders, investors and government agencies. Directs and/or participates in various committees to develop and recommend solutions and/or programs to address company and industry issues. Implements and follows all company policies and procedures. Participates in industry associations, professionally representing the company, and acts in accordance with the highest ethical standards. Achieves the profit objectives for the region's portfolio of assets. Participates in negotiation of management contracts and other agreements on behalf of the company. Consults SVP or company legal counsel as needed. Approves annual budgets for the region's properties and presents to the DVP or SVP for approval. Ensures portfolio operates within company and agency guidelines for rent collection, budgeting, reforecasting, etc. Provides direction, supervision, and guidance to the Executive Property Managers, Senior Property Managers, Regional Maintenance Managers, Property Managers, and administrative staff. Acts as an interface to bridge regional and home office operations. Actively recruits, hires, trains and develops personnel to meet regional staffing requirements. Uses company directives in the hiring, promotion, termination and transfer of site personnel. Provides leadership to team members of the region consistent with the company s guiding principles, vision and culture of safety. Recommends compensation plans for region employees that are consistent with company guidelines. Ensures properties provide safe and secure environments. Provides timely submission of required reporting as prescribed by company, owner, lender and governing agency policies. Ensures site visits and periodic inspections are conducted in accordance with the company s guidelines. Works with senior management and senior maintenance staff on capital improvements, maintenance, maintenance staffing and budget issues in accordance with company policies and procedures. Employs the Winn Purchasing Policy for the approval of specifications and capital expenditures, ensures the competitive bid process is followed, and the work completed meets or exceeds expectations. Ensures compliance with Affirmative Fair Housing regulations and Equal Employment Opportunity/Affirmative Action policies, including federal, state, and local governing agency requirements. Follows WinnSafe operating policies, practices, and procedures. Check if Essential Job Functions Page 1 of 9 NEW 2016 Regional Vice President, Operations.doc

2 Develops strategies for obtaining new business and assists with the development and review of RFP s for property management services. Manages the WinnStart process to 5. effectuate new property transitions. Collaborates with and provides support to internal and external owners with all pre-development activities. Participates with senior management and owners in planning and implementing standard and alternative management strategies for new acquisitions and existing properties. Performs special assignments as needed or as requested. Demonstrates respect and 6. regard for the dignity of all residents, families, visitors, vendors and fellow employees to ensure a professional, responsible, and courteous environment. Commits to recognize and respect cultural diversity for all customers (internal and external). Demonstrates respect and regard for the dignity of all residents, families, visitors, vendors and fellow employees to ensure a professional, responsible, and courteous environment. Follows and adheres to all Winn Safe policies, practices and procedures. 7. Commits to recognize and respect cultural diversity for all customers (internal and external). Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed. Performs special assignments as needed or as requested by senior staff Page 2 of 9

3 Decision Making: Indicate the impact of decisions typically made in this job. Please choose the most appropriate option. Decisions are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance. Decisions are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. Decisions have significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization. Problem Solving: Indicate the nature of problems regularly encountered in this job. Please choose the most appropriate option. Problems are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents. Problems are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues. Problems are broad, complex and abstract, often involving Organization-wide issues and requiring substantial creativity, resourcefulness, staff engagement, Lean diagnostic techniques, negotiation and diplomacy to develop solutions. Independence of Action: Indicate the general degree of independence of action in this job. Please choose the most appropriate option. Sets goals and determines how to accomplish defined results with some guidelines. Manager or Director provides broad guidance and overall direction. Sets goals and priorities for functional area. May make recommendations for department policies, practices and programs. Manager or Director provides broad guidance and overall direction. Sets direction and vision for major departments or multiple departments. Establishes priorities, develops policies and allocates resources. Supervisory Responsibilities: Applicable to supervision of 2 or more employees only- excludes non-winn employees. Indicate the type and scope of supervisory responsibilities of this job. Please check the most appropriate option. Direct employees daily work activities. Authority to undertake or recommend the following employment actions: hiring, termination, corrective action and performance reviews. Direct employees daily work activities. Direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Direct managers with functional area responsibilities. Direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews. Responsible to lead and support managers and directors in developing and improving operations to create optimal performance levels. Scope of Supervisory Responsibilities: Indicate the scope of supervisory responsibilities of the job. Number of positions that report directly to this job: None or More Number of positions that indirectly report to this job: None More than 50 Number of exempt positions that report directly to this job: None or More Fiscal Responsibility: Please choose the most appropriate option. No budget responsibility. Assists in planning, monitoring and/or managing budget in functional area or department. Full responsibility for planning, monitoring and managing department budget. Full responsibility for planning, monitoring and managing budgets for multiple departments. Full responsibility for planning, monitoring and managing budgets for a center, institution or vice presidential unit. Page 3 of 9

4 Education/Experience Minimum Requirements: Double click the gray box to mark it checked. Required Education: You may not hire a candidate that does not meet the minimum requirement. Indicate the minimum level of education required to perform the primary responsibilities of this job effectively. Choose the most appropriate option. Currently enrolled in High School Program High School diploma or GED Vocational or Technical training Field of study (if necessary): Associate s degree - Field of study (if necessary): Bachelor s degree Field of study (if necessary): Master s degree Field of study (if necessary): Doctoral degree Field of study (if necessary): Required Work Experience: You may not hire a candidate that does not meet the minimum requirement. Indicate the minimum amount of work-related experience required to perform the responsibilities of this job effectively. Choose the most appropriate option. Less than 1 year 1-3 years 3 5 years 5 8 years 8-10 years More than 10 years Required Supervisory/Management Experience: You may not hire a candidate that does not meet the minimum requirement. Indicate the minimum amount of supervisory/management experience required to perform the responsibilities of this job effectively. Choose the most appropriate option. Less than 1 year 1-3 years 3 5 years 5 8 years 8-10 years More than 10 years Preferred Education: You may also choose to list a preferred level of education, if applicable. Choose the most appropriate option. High School diploma or GED Vocational or Technical training Field of study (if necessary): Associate s degree - Field of study (if necessary): Bachelor s degree Field of study (if necessary): Master s degree Field of study (if necessary): Doctoral degree Field of study (if necessary): Professional License/Registration/Certification: If you indicate that a professional license, registration, or certification is required, you may not hire a candidate that does not have the indicated required license, registration, or certification. Please check all appropriate boxes and indicate the type. License: None Required Preferred Type: Registration: None Required Preferred Type: Certificate 1: None Required Preferred Type: Affordable Manager: NAHP CPL, SHCM, CAM (MA - C3P) Certificate 2: None Required Preferred Type: Market Manager: CAM RAM & ARM honored; CGPM NAA or NAMA honored Other: None Required Preferred Type: Qualifications: Double click the gray box to mark it checked. Computer Literacy: Indicate the minimum level of computer literacy that best applies to the requirements of the job. Please choose the most appropriate option. Basic familiarity with computers. Ability to navigate at a basic level within web-based applications. Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web based applications. May produce complex documents, perform analysis and maintain databases. Advanced technical computer skills are required for technical support specific to functional area and related systems. Page 4 of 9

5 Written Communications: Indicate the nature and scope of communication that is required to perform the primary responsibilities of this job effectively. Choose the most appropriate option. Communicate clearly and effectively in writing with internal and external customers. Summarize and communicate moderately complex information in varied written formats to internal and external customers. Communicate effectively complex information in writing to all levels of staff, management and external customers across functional areas. Oral Communications: Indicate the nature and scope of communication that is required to perform the primary responsibilities of this job effectively. Choose the most appropriate option. Comprehend and converse in English to communicate effectively with organization staff, clients and families. Comprehend and communicate complex verbal information in English to organization staff, clients, families and external customers. Verbally communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others. Knowledge: Indicate the depth and breadth of knowledge in the job field or specialty that is required to perform the primary responsibilities of this job effectively. Choose the most appropriate option. Demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use in varied situations. Demonstrate in-depth knowledge of concepts, practices and policies with the ability to use in complex varied situations. Demonstrate broad and comprehensive knowledge of theories, concepts, practices and policies with the ability to use in complex and/or unprecedented situations across multiple functional areas. Team Work: Indicate the level of team work that is required to perform the primary responsibilities of this job effectively. Choose the most appropriate option. Interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services. Work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members. Act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments. Manage collaborative teams for larger projects or groups both internal and external to the organization and across functional areas. Results have implications for the management and operations of multiple areas of the organization. Lead and direct multiple collaborative teams for large projects or groups both internal and external to the organization and across functional areas. Results have significant implications for the management and operations of the organization. Customer Service: Indicate the nature and scope of customer service that is required to perform the primary responsibilities of this job effectively. Choose the most appropriate option. Provide a high level of customer service to clients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations. Provide a high level of customer service and staff training to meet customer service standards and expectations for the area(s) of responsibility. Resolves service issues in the area(s) of responsibility in a timely and respectful manner. Lead operational initiatives to meet or exceed customer service standards and expectations in area(s) of responsibility and/or across multiple areas in a timely and respectful manner. Flexibility/Adaptability: Indicate the extent to which the employee needs to be flexible and respond to changing demands. Choose the most appropriate option. Work is fairly routine from day to day. Employee follows a set pattern with any changes being communicated by supervisor. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. Work is varied every day and the employee needs to be adaptable to respond to these changes and use independent judgment and manage priorities. Work requires constant response to changing circumstances and using new information to adjust approach and to quickly respond to new needs. Page 5 of 9

6 Additional Required Qualifications/Skills (Optional): Candidate must meet this/ these requirement(s). Please write clearly and concisely any additional qualifications/skills that are required to perform the job. You may not hire a candidate that does not meet the minimum requirement. 1. Proven track record in operating a large portfolio of multifamily real estate. 2. Self-starter who can operate with high degree of autonomy 3. Excellent business acumen and ability to synthesize data Additional Preferred Qualifications/Skills (Optional): Please write clearly and concisely any additional qualifications/skills that are preferred to perform the job. 1. Knowledge of LIHTC and HUD regulations 2. Knowledge of landlord/tenant laws 3. Affordable housing experience preferred 4. Experience with Yardi property management software 5. Dept/Unit Specific: (Generic Job Descriptions Only- same title in different depts/units) Department/Unit Specific Responsibilities (Optional): List up to 6 unit-specific responsibilities for which the employee is directly accountable and that are critical to the successful performance of assigned job.do NOT list responsibilities that are included in Primary Responsibilities Environmental/Social: Double click the gray box to mark it checked. Attention to Task/ Work Pace Maintenance: Indicate the extent to which this job requires a consistent work flow and/or close attention to detail. Choose the most appropriate option. Work needs to occur at an average pace with intermittent breaks. Requires an average amount of attention to maintain quality of work. Work requires close attention to task for work to be accurately completed. Intermitted breaks during the work day do not compromise the work. Work requires periods of close attention to work without interruption. Concentrated effort of up to 4 hours without break may be required. Sensory Requirements: Please identify the sensory requirements of the job. Check Essential if the function is necessary to accomplish the central purpose of the job. Check Marginal if the function is performed, but not essential to the job. Check Not Applicable if the function does not occur on the job. Sensory Requirements with Reasonable Accommodations Visual Acuity Close work (paperwork, visual examination) Monitor Use Color vision/perception Visual monotony Visual clarity > 20 feet Visual clarity <3 feet Sensory Discrimination Hot/Cold Sharp/Dull Essential Function Marginal Function Not Applicable Page 6 of 9

7 Smell Conversation Monitoring Equipment Telephone Background Noise Auditory Environmental Requirements: Please indicate if there is any exposure to adverse environmental conditions. No, not substantially exposed to adverse environmental conditions Yes, potential exposure to adverse environmental conditions If Yes, indicate frequency and add the source with which the employee would be exposed to these environmental elements. For example: an extreme cold source could be Weather, a noise source could be Heavy equipment Choose the most appropriate option. Environmental Requirements Extreme Cold (below 32 degrees) Extreme Heat (above 100 degrees) Noise (need to shout to be heard) Vibration Radiation Exposure to dust, gas, fumes, steam, chemicals Work outdoors (no effective protection from weather) Work at heights (such as scaffolding or ladders) Protective equipment required (Respirator, earplugs, mask, gloves, eyewear, etc.) Seasonally Several times per month Several times a week Daily N/A Physical: Double click the gray box to mark it checked. Physical Nature of the Job Please choose the most appropriate option which best describes the job. Sedentary Work: Light Work: Medium Work: Heavy Work: Very Heavy Work: Exerting 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the site(s) and/or location. Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift. Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving. Exerting in excess of 100 pounds of force occasionally and/or 50 pounds of force continually. Employee is physically active in all elements of the job. Page 7 of 9

8 Physical Requirements: Please identify the physical requirements of the job. Check Essential if the function is necessary to accomplish the central purpose of the job. Check Marginal if the function is performed in the job, but not essential to the job. Check Not Applicable if the physical requirement does not occur on the job. Physical Requirements with Reasonable Accommodations Sitting Walking Standing Bending Twisting Squatting Climbing Kneeling Crawling Repetitive hand movement (motion performed > 20 times/minute) Reaching Lifting items Pushing items Endurance (length of time without a break) Essential Function Marginal Function Not Applicable Physical Requirements Frequency: Please identify the frequency with which the physical requirements of this job occur. Constantly Frequently Occasionally Rarely Not 5-8 hrs/shift 2-5 hrs/shift Up to 2 hrs/shift 1 time/week Applicable Sitting Walking Standing Bending Neck Bending Waist Twisting Neck Twisting Waist Maintain crouch for > 5 minutes Repetition of crouching (>2 times/minute) Climbing Maintain kneel for >5 minutes Repetition of kneeling (>2 times/minute) Crawling Power grasping: one hand both Fine Manipulation: one hand both Pushing/Pulling: one hand both Keyboard use Reaching--above shoulder height Reaching below shoulder height Lifting and carrying items weighing up to 10 lbs Lifting and carrying items weighing up to 25 lbs Lifting and carrying items weighing up to 50 lbs Lifting and carrying items weighing up to 75 lbs Lifting and carrying items weighting up to or more than 100 lbs Pushing items weighing up to 10 lbs Page 8 of 9

9 Pushing items weighing up to 25 lbs Pushing items weighing up to 50 lbs Pushing items weighing up to 75 lbs Pushing items weighing up to or more than 100 lbs Endurance working more than 2 hours without a break Endurance working more than 3-4 hours without a break Endurance working more than 5-7 hours without a break Signatures: I have been given a copy of this position description, and have read and will comply with the expectations and requirements outlined in this position description. Employee Name: Date: Employee Signature: Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Page 9 of 9