AQTF 2007 AUDIT REPORT

Transcription

1 Audit Date: 16 and 18 March 2010 RTO DETAILS AQTF 2007 AUDIT REPORT RTO Name Australian YMCA Institute of Education and Training NTIS Number 3979 Address Level 1, 88 Market St. South Melbourne VIC 3205 Website Registration Contact Ms Frances Bevacqua Phone Number Student Numbers AUDIT TEAM Lead Auditor Lesley Shaw Auditor/s Technical Advisor/s Observer/s REGISTERING BODY DETAILS Contact Person Mr. Jerzy Gill Phone Number AUDIT DETAILS Type of Audit Renewal Standards audited 1 and 3.3 Conditions audited Audit Date/s 16 March 2010 Head office in South Melbourne 18 March 2010 Victorian division in Fairfield VRQA advised that the audit s scope would be as follows: Audit TAA and two CHC qualifications against standard 1 only Other audit notes Audit against standard 3.3 only selected units from BSB and SRO qualifications. However at audit the RTO indicated that these qualifications had not been delivered in Victoria. The Vettrak database was only available for Victoria therefore units in CPR and First Aid were used to audit 3.3. The RTO has a national coordination unit based in South Melbourne, however the central training facility and records management for the Victorian division of the RTO are in Fairfield. A site visit was made to Fairfield on the 18 th March to observe the training facilities, additional training materials and the records management system for the Victorian operations. At the audit on the 16/03/10 the RTO indicated that they had mailed to the VRQA on the 15/03/10 a list of units to Page 1 of 7

2 Audit Date: 16 and 18 March 2010 be removed from their scope of registration. The units are: SROABN001A Demonstrate simple abseiling skills on natural surfaces SROABN002A Safeguard an abseiler using a single rope belay system SROABN003A Apply single pitch abseiling skills on natural surfaces SROABN004A Establish ropes for single pitch abseiling on natural surfaces SROABN007A Guide abseiling on natural surfaces (single pitch) SROABN008A Instruct abseiling on natural surfaces (single pitch) SROCLN001A Demonstrate simple climbing skills on natural surfaces SROCLN002A Apply climbing skills on natural surfaces SROCLN003A Establish belays for climbing on natural surfaces SROCLN007A Guide climbing activities on natural surfaces (restricted) SROCLN009A Instruct climbing on natural surfaces (restricted) SROCRP001A Conduct a low ropes session SROCRP002A Conduct a high ropes session SROCRP003A Supervise a low ropes session SROCRP004A Supervise a high ropes session SROVTR001A Perform vertical rescues FOCUS OF AUDIT QUALIFICATION/UNIT OF COMPETENCE/ACCREDITED COURSE NTIS Code Qualification/Unit of Competence/Accredited Course (as per NTIS) Delivery Site TAA40104 Certificate IV in Training and Assessment Vic, Qld, WA CHC30708 Certificate III in Children s Services Vic, Qld, WA CHC50908 Diploma of Children s Services (Early Childhood Education and Services) Vic, Qld, WA Page 2 of 7

3 Audit Date: 16 and 18 March 2010 INTERVIEWEE/S (Staff -name and position; employer name and position ; students (by program, do not list by name) Ms Frances Bevacqua Institute Administrator National Office Mr Nicholas Cox Operations Manager/Director National office Ms Jill Willoughby Training Manager /Trainer and Assessor Victorian Office Ms Cath Webster Operations Director Victorian Office Ms Esther Cerchi Trainer and Assessor Victorian Office Page 3 of 7

4 Audit Date: 16 and 18 March 2010 AQTF 2007 AUDIT REPORT Standard 1: The RTO provides quality training and assessment across all of its operations Audit conclusion Result Findings: The RTO was compliant with 1.1, 1.2, and not compliant with 1.3, 1.4 and 1.5. Element 1.1 Training and assessment is continuously improved by collecting, analysing and acting on relevant data. The RTO was compliant with this element. Element 1.2 Strategies for training and assessment meet Training Package and/or accredited courses and consultation with industry stakeholders has been undertaken. The RTO was compliant with this element. Element 1.3: Training and assessment resources meet training package requirements. The RTO was not compliant with this element. Training Resources for TAA40104 Information in The Training Manual is dated ie: DEST, ANTA and incorrect ie: on page 73 it is stated that employability skills are identified for each unit in a Training Package, on page 169 the explanation of what an assessment tool is not correct and the example given on page 171 is not a complete assessment tool but an assessment instrument to be used in the workplace. Recommendation: That the RTO: sources or redevelops training resources for TAA40104 to ensure they are accurate and reflect the current VET environment. Compliant Non-compliant Not audited Element 1.4 Trainer and assessor skills. The RTO was not compliant with this element. The RTO does not have in place a process to map their trainer and assessors training and vocational competencies to the units of competency they are delivering and assessing. In particular, it was not clear if the trainers and assessors for the 08 Children s Services qualifications had the required vocational competencies as none of them had the current 08 Children s Services qualifications. Trainers and assessors are employed by each association at a State level and professional development (PD) is documented and managed at that level. There is currently no Page 4 of 7

5 Audit Date: 16 and 18 March 2010 national overview of the training and vocational skills of all training staff or planned PD activities. Recommendation: That the RTO; map for the training staff involved in the delivery and assessment of the Children s Services 08 qualifications, their training and vocational competencies against the competency standards they deliver and/or assess develop and implement a process to verify the accuracy of each staff member s training and vocational competencies matrix. Element 1.5 Quality of assessment. The RTO was not compliant with this element Certificate IV in Training and Assessment The qualification is delivered over 8 weeks with 8 X one day face to face sessions. This means there are 64 hours of face to face contact, however the RTO considers the timeframe for delivery adequate as the participants are YMCA employees and many are very experienced in facilitating non accredited training courses. Students have up to 3 months post the training to complete their assessments. However the delivery schedule will need review in the light that the assessment tools do not address all aspects of the competencies. The assessment tools sampled did not meet the Training Package requirements ie: TAAASS403B requires one to develop assessment tools that support different assessment methods and address 3 units at 3 different AQF levels. Students are only required to develop 2 tools. In TAAASS402C Assess Competence the assessment evidence requirements are very specific and the assessment evidence sighted did not include a RPL assessment, an assessment only pathway or one assessment requiring reasonable adjustment. Children Services materials have been developed by WA office and being used for the first time in Victoria. A good range of assessment methods are used and an assessment matrix has been developed and it maps the assessment methods used for each unit of competency. However one of the assessment tools is in fact a 3 rd party report and instructions need to be provided to the workplace supervisor to ensure they understand their role in completing the 3 rd party report. There is also a need to develop student instructions for collecting and presenting workplace documentation as part of their assessment evidence. The required knowledge sections in CHCHILD401A: Identify and respond to young people at risk and CHCRF511A: Work in partnerships with families to provide appropriate care for children includes among other things a knowledge of National and State regulatory requirements for reporting suspected child abuse and the child protection system operating in the relevant State or Territory. The written tasks for each of these units need to be reviewed as more emphasis on these knowledge requirements is required. A number of staff has completed TAA40104 through in house training or through an RPL application. A review of a sample of staff files indicated they had been formally enrolled into the TAA and RPL evidence was in their files. However the RTO s RPL forms had not been used and the reasons for granting the RPL were not included in the applicant s file. Page 5 of 7

6 Audit Date: 16 and 18 March 2010 Recommendations: It is recommended the RTO: map the assessment tasks to the units of competency in TAA to ensure all requirements within the unit/s are covered including the specific evidence requirements revise each assessment tool for TAA40104 to ensure all requirements within the unit/s are covered including the specific evidence requirements the self and supervisor assessment tool used in Children s Services must be re-named to accurately reflect it is a 3 rd party report only and it must include clear instructions on the role and responsibilities of the workplace supervisor develop and implement a strategy to ensure all RPL applications are made, assessed and the outcomes recorded in accordance with the RTO s RPL policy and procedures. Strengths Opportunities for Improvement 1.1 The RTO should develop a process to ensure that all changes to learning and assessment materials are signed off by the national coordination unit. 1.2 Include within the TAS for the Certificate III and Diploma of Children s Services information on the Victorian Department of Education and Early Childhood Development s requirements for employment in a licensed children services establishment and the recommended minimum practical placement hours. 1.4 The RTO should consider the development at a national level an overview of the training and vocational skills of all training staff and planned PD activities. 1.5 Children s Services - The RTO should ensure the assessment matrix clearly states what each assessment task is ie: case study, short answers. Standard 2: The RTO adheres to principles of access and equity and maximises outcomes for its clients Audit conclusion Result Compliant Non-compliant Page 6 of 7

7 Audit Date: 16 and 18 March 2010 Not audited Strengths Opportunities for Improvement Standard 3: Management systems are responsive to the needs of clients, staff and stakeholders, and the environment in which the RTO operates Audit conclusion Result Findings: Elements 3.1 and 3.2 were not audited. The RTO was compliant with 3.3. Element 3.3 Records are managed to ensure their accuracy and integrity. The RTO was compliant with this element Compliant Non-compliant Not audited Strengths Opportunities for Improvement 3.3 The RTO should establish a standard approach to presenting hard copy student files and consider from a risk management perspective a policy and procedure for retaining samples of students assessment evidence. Page 7 of 7