Questionnaire for preparation for an audit according to automotive standards

Transcription

1 Dear Client, As a certification body (CB) performing certifications of QM systems, we require some information regarding your company in order to plan and prepare certification / surveillance / transfer and recertification audits. Please help us by answering the questions below in order to ensure a smooth certification procedure. Please complete the questionnaire and attach any necessary information / documents in the form of annexes (one questionnaire per site). Please fill up separate questionnaire per site in case of multi-site certification ( corporate scheme )! 1. General information on the production site: Name of site: Address: Postcode, town: Country: Contact person: Telephone: Telefax: VAT number: Function: Mobile: Web-site: Correspondence address (please X as appropriate): address acc. to the production site address acc. to the companies register ather address: 2. Do you wish to have multi-site certification (different sites within one organisation)? If so, please give the following information regarding the organisation headquarters: Name: Address: Postcode, City: Country: 3. Targeted certification ISO/TS ISO 9001 RREG 70/156/EEC VDA 6.1 VDA 6.2 VDA 6.4 Other standards: a13f010e-isots16949.docx page 1 of 10 Rev.09/09.15

2 Current version of Quality Management manual (version and issue date): 4. Possible exclusions Product Design according to Clause 7.3 Note: Product design should be excluded if there is design responsibility for series production parts supplied to the customer, i.e. when the design responsibility of all supplied products is with the customer. The design activities for tools are t considered to be product design in this sense. 4.1 current situation related to design responsibility If you are design responsible for products please answer the following questions: Are there active / ongoing product design projects within the last 12 months? Do you still supply series products for which you were design responsible? Please write product(s) name: Are you currently authorized as a design responsible supplier" by a recognized automotive OEM? Please write OEM(s) name: 5. Current Management System Certificates for the production site (if any) Certificate No. resp. IATF No. Norm / Standard / Regulation Certification Body Last audit day of the certification or recertification audit (dd.mm.yyyy) Certificate valid until (dd.mm.yyyy) 6. Is this audit a transfer audit from ather Certification body to TÜV NORD CERT? If, Name of the previous Certification body: a13f010e-isots16949.docx page 2 of 10 Rev.09/09.15

3 7. Information on the number of employees at the production site Note: The onsite audit man days depend on the number of employees ( heads ). Employees include permanent, part-time, contracted and temporary (based on the average number of employees for the previous six (6) month period) employees Total number of employees 8. Are there multi languages used in the company (e.g.: Manufacturing: local language, Management: English and local, Sales: English and local etc.)? Note: This information will be used for calculation of translator needs during the audit. If, please define: Language (e.g. local, English ) Number of employees speaking this language Local language only (please name language) : English: German: 9. Area of Application / Scope for the certification of the production site: The products/services that are to be certified, named in English as they should appear on the certificate. E.g. Design and Manufacturing of Example for scope for the certification: design and manufacturing of widgets, manufacturing of widgets or manufacturer of widgets, assembly, heat treat, welding, plating, painting, etc. of widgets Shall neither include: for the automotive industry, for passenger cars, light commercial vehicles,..motorcycles (or similar); r Development, Sales, Engineering, Servicing, Warehousing, Sequencing, etc. 10. Separation of Production site into Automotive resp. Non-Automotive. Note: this may be applicable when the following conditions are met: all automotive manufacturing processes are physically separated from n-automotive manufacturing (e.g. separate building, permanent barrier in between auto and n automotive lines / machines, etc.) personnel working in the automotive manufacturing process areas are completely dedicated, The same ration should be applied to the support activity headcount. Are the aforementioned conditions met? Note: If the automotive manufacturing processes are integrated on the manufacturing floor or within a building with n-automotive processes, then this requirement cant be applied! a13f010e-isots16949.docx page 3 of 10 Rev.09/09.15

4 Note: If applying for separation of Non-Automotive production an approval from the relevant IATF Oversight office is required prior to implementation. This application will be processed via TNCERT on your request through completed form A13F181 Application for Audit Day Reduction for Rules clause 5.2h 11. Main products of the production site Please list the main products (e.g. axles, mudguards, cooling system, plastic injection mold parts etc.) 12. Manufacturing processes performed at the production site Please list the manufacturing processes (e.g. stamping, welding, machining), including the shifts, where they occur manufacturing and / or service process name Operational shifts mechanical processing 1, 2, 3 machining 1, 2, 3 annealing 1, 2, 3 foaming 1, 2, 3 assembly 1, 2, 3 Injection moulding Production / manufacturing is done acc. to the following shift pattern and times 1st shift 2nd shift 3rd shift Shift Shift times 6:00 a.m. - 2:00 p.m. 2:00 p.m. - 10:00 p.m. 10:00 p.m. - 6:00 a.m. Are there weekend shifts with rotating shift schedule Are there rotating shifts? 13. Are there any remote locations Note: remote location (RL) means locations outside of / remote from the production site which supports the site in its activities (e.g. sales / design offices, but also external warehouses etc.) Please list all remote locations, also those which are audited by ather certification body. Please attach the audit report, nconformity management, existing certificate and audit plan of the other certification body if applicable. Ident- Number of Remote location Company / Location name and address Number of employees Status of Remote Location if audited by ather CB Certification Body (CB) Date of the last audit a13f010e-isots16949.docx page 4 of 10 Rev.09/09.15

5 13.1 Functions carried out at Remote Locations Ident-Number of Remote location (as shown above) Aftersales Calibration Contract review Customer service Continuous improvement Distribution Engineering Facilities management Human resources Information techlogies Internal audit management Laboratory Logistics Maintenance Marketing Packaging Policy making Process design Product design Production equipment development Purchasing Quality system management R&D Repair Sales Sequencing Servicing Strategic planning Supplier management Testing Training Warehousing Warranty management In case of Corporation with multiple sites resp. multiple Certification bodies: If the production site (the location to be audited) is acting as remote function for any other production site within the corporation, which other productions sites are supported (also if they are audited / certified by ather Certification body)? Note: Please list the supported sites and the functions as shown in the table within Ident-Number of other production site Supported site, name, postal address Number of relevant employees supporting the other site 14.1 List of support activity Ident-Number of Remote location (as shown above) Aftersales Calibration Contract review Customer service Continuous improvement Distribution Engineering Facilities management Human resources Information techlogies Internal audit management Laboratory Logistics Maintenance Marketing Packaging Policy making Process design Product design Production equipment development Purchasing Quality system management R&D Repair Sales Sequencing Servicing Strategic planning Supplier management Testing Training Warehousing Warranty management 1 a13f010e-isots16949.docx page 5 of 10 Rev.09/09.15

6 Ident-Number of Remote location (as shown above) Aftersales Calibration Contract review Customer service Continuous improvement Distribution Engineering Facilities management Human resources Information techlogies Internal audit management Laboratory Logistics Maintenance Marketing Packaging Policy making Process design Product design Production equipment development Purchasing Quality system management R&D Repair Sales Sequencing Servicing Strategic planning Supplier management Testing Training Warehousing Warranty management Customers and customer-specific requirements for the production site to be audited Please X relevant customers and fill in related information Applicable IATF OEM Customer Supplier code / DUNS Customer specific Requirement Rev. number resp. date (Document Title) BMW Chrysler Daimler (Mercedes) Fiat FORD GM PSA Renault VW Applicable Non IATF OEM Customer Supplier code / DUNS Customer specific Requirement Rev. number resp. date (Document Title) Toyota Honda Mitsubishi a13f010e-isots16949.docx page 6 of 10 Rev.09/09.15

7 Applicable Other Automotive Customers (e.g. Tier 1, 2, 3 etc.) Supplier code / DUNS Customer specific Requirement (Document Title) Rev. number resp. date 16. Special Customer Condition: Please give us information on the current status of Customer Special Status Condition Please X relevant customers and fill in related information Applicable Automotive Customer Supplier code / DUNS What status in the last 12 months? Valid since (dd.mm.yyyy) GM: CSL-I, CSL-II or New Business Hold FORD: Q1 Revocation CHRYSLER: Needs Improvement VW: Business on Hold FIAT CS1, CS2, CS Changes in comparison with the last audit What major changes have taken place in the last year? Please fill in the table below. Change Product (new / discontinued products) Process (new manufacturing processes) New customers since the last audit Organisation (e.g. new / changed departments / divisions, responsibilities, new quality-affecting employees, etc.) Relocation of manufacturing processes Relocation of n manufacturing processes Scope of the certification No change If changes have taken place, please describe / explain 18. Membership of industry associations Is / are the above company / group of companies a member of an industry association (e.g. automotive industry association, forging industry association, casting industry association )? a13f010e-isots16949.docx page 7 of 10 Rev.09/09.15

8 , which? 19. Advisory/consultancy services Have advisory/consultancy services been used in the last 2 years with regard to the establishment and the development of the QM System? Yes, by whom? No 20. Confirmation We hereby confirm that the information given in this questionnaire and in the Annexes is complete and correct, and that we will inform TÜV NORD CERT GmbH immediately in the case of legal, commercial and organisational changes in the company, major changes in the processes or areas of activity and in the case of specific OEM changes of status. The absences for submission of the required documents, needed for the audit planning, lead to start of decertification process (see Rules, 4 th edition, clause 5.7) We agree that the certification body will inform the IATF if the certification company is changed, and that the certification will place the audit report(s) at the disposal of the IATF / VDA-QMC if they so request. In addition, IATF / VDA- QMC Representatives and their representative have the right to enter the audited company at any time, and can participate in audits in the company in order to perform a witness audit or observe audits. This also applies to the Internal Witness Audits of the Certification Body (neutral assessment of an auditor by a member of staff of the certification body). Witness Audits cant be refused. They do t give rise to any additional costs. Place/Date Name, Function Signature*) *) If sent by , the address of the sender is accepted a13f010e-isots16949.docx page 8 of 10 Rev.09/09.15

9 Requested information / documents: Note: The following documents must be sent to TÜV NORD CERT for preparation and planning of each audit (in order to comply with ISO/TS Certification Rules, Clause 5.7): Important: In situations where all of the required information is t provided by the client prior to the issuance of the audit plan, the audit plan shall include time allocated to collect and review the missing information prior to the start of the opening meeting. This activity will be included as additional time and additional 8 hour day time in audit plan. Required Information / record Quality Management Manual with Revision including linking of the processes to elements of the ISO/TS standard (e.g. Matrix showing Company Processes vs. ISO/TS requirement) Current organisation chart of the company Information about company website Organisational processes, taking into account their sequence and interactions (process landscape) with Relationship of the remote location(s) and / or outsourced processes Current internal performance data for the last 12 months Customer satisfaction with Performance and / or assessments Copy of the last customer assessments and/or customer scorecards (Customer according to item 15 has to be prioritized, specifically IATF-OEM customer) Overview of customer complaints for the last 12 months (Customer according to item 15 has to be prioritized, specifically IATF-OEM customer) Results of internal audits within the last 12 months Results of the management review since the last audit Status of processing of corrective / improvement actions from the last audit Audit report, Nonconformity Management and audit plan from the certification body who conducts the audit in the remote location Performance data of the management system for the entire last certification period of 3 years (additionally for recertification audits only) Assignment of the remote location of the production sites with the respective relevant functions Information about the connection between production site and Headquarter (e.g. process landscape organization chart, reference list, interfaces) Information about the kwledge of the results from Headquarter management review in the site Information on centrally structured and managed information system for customer complaints and Customer Special Status Condition, e.g. Explanation of information flow for customer complaints and Customer Special Status Condition from (number, ppm, etc.)? Information about structured and managed internal audits. Information about structured and managed quality management system a13f010e-isots16949.docx page 9 of 10 Rev.09/09.15

10 Required Information / record Audit report of the last 3 years and Nonconformity Management of the last certification body (additionally for transfer audits only) Evidence of the last certification body that nconformities from the last audit are closed (additionally for transfer audits only) Certificates of the last certification body (additionally for transfer audits only) a13f010e-isots16949.docx page 10 of 10 Rev.09/09.15