Diversions and Reconsignments

Transcription

1 Diversions and Reconsignments Destination Reconsignment/Turnover Customer Reference Guide Created by: Service Support Group May /03/09 1:44 PM Page 1 of 12

2 Diversions and Reconsignments- Main Menu XYZ Company Name To submit Destination Reconsignment/Turnover billing instructions on loaded shipments. accessns Navigation Buttons ***NOTICE Do not use your Internet Explorer Back Button when working in accessns log out To log completely out of accessns. accessns This option will return to the main e-applications menu. main menu From any page in the application this link will return the user to the Diversion and Reconsignment main menu. help System help is available from any page within the application by clicking on this link. What would you like to do - Railcar Re-consignment/Destination Turnover Use this form to submit a change in instructions for delivery to an NS served or open industry within the switch limits of the current billed destination. Private Car Empty Disposition To submit advance empty movement instructions to be used for waybilling after railcar releases empty at current billed destination. These instructions must be entered while railcar is loaded. List Previously Sent Requests To view a previously sent Empty Disposition or Destination Turnover Request, which can be used as a template for new requests. 06/03/09 1:44 PM Page 2 of 12

3 Destination Reconsignment/Turnover Fields displayed in blue underline are hyperlinks for either section help or for a list of valid items for selection. 06/03/09 1:44 PM Page 3 of 12

4 Completing the Reconsignment Request Form In the first section, enter up to 10 railcars into the input box. Separate equipment ID's with spaces, commas, semi-colons, tabs or carriage returns. Ranges may be specified with a dash; ie: NS or with several periods as in NS Do not use any spaces between the first unit in the range, the range character and the last unit in the range. Nonsequential unit numbers with the same initials may be entered as follows: NS10005, 10007, Examples: NS10009 (Single unit) NS (Single unit) NS (Unit range. Requests units NS10006, 10007, and 10009) NS 10006, (Multiple units. Requests units NS and NS 10009) CRDX 123, PFMX 211, ACFX (Various stenciled railcars) After railcars have been entered, click the Trace link to the left of the input box to verify the last reported location and destination of the current loaded shipment. 06/03/09 1:44 PM Page 4 of 12

5 In this section, the new consignee information is provided that identifies where NS is to deliver the railcar. The information to be supplied is the 'New' Consignee Name, Address, City, State, and Zip with the Consignee Name and City/State being required fields. It is recommended that the Consignee Lookup feature is used for making selection when consignee is served by NS. If consignee is not served by NS, or is not displayed in the look-up list, type the full customer name in the New Consignee field. Misspellings and 'typos' may cause this request to be queued for review by NS personnel, resulting in a processing delay. To use the 'Consignee Lookup', enter at least 3 characters of the consignee name, select the appropriate rail destination 'State' for the consignee, click 'Consignee Lookup'. A window with all matching customers will be returned. Make your selection from the list by either double clicking or selecting the consignee and clicking ok. Selecting a customer from this window will also populate the Address, City, State, and Zip when available. Hint: For best results, don't limit your search too narrowly. When doing a lookup, try entering the state and just the first three letters of the company name, leaving the city blank. When searching for a destination 'City', first select the State, then type at least three letters of the city in the input box and click the City* link. A window with all matching cities will be returned and you can click the appropriate city to be pulled back into the input box. Care of party information may be added to the second line Address 1. The prefix of CARE OF, C/O, or % must be entered into the Address 1 field for NS to recognize care of entry. Ex. C/O Norfolk Southern Corp Any accrued demurrage charge will be billed to the payer of freight charges unless, the party requesting the reconsignment/turnover selects 'Transfer demurrage accrual to New Consignee'. In the event the demurrage charges are declined, the charges will be billed to the party authorizing the reconsignment/turnover. Note - A change in consignee will be accepted only if the car has not yet been placed, interchanged or classified for delivery to the consignee or switching railroad. 06/03/09 1:44 PM Page 5 of 12

6 If the Consignee City/State entered in the previous section is the mailing address for the New Consignee, use this section to enter the final rail-served destination on NS. Leave this field blank if the final NS Destination City and State is the same as listed in New Consignee section. Routing information to a destination switch carrier is to be entered in this section. Destination Turnovers must be processed by the final line-haul carrier, therefore only switch carrier information can be entered. There is a standard format for this information that must be followed to prevent the request from being queued to NCSC for review. Here are the rules for providing a valid route: When NS is to interchange the car to a Switch Carrier for final delivery, the Junction City and Junction Road must be provided in the appropriate boxes. To assist in obtaining the valid abbreviations for the Junction Cities and Junction Roads, and the valid combination, there are links below these input boxes that can be used. When using the links to help you find the right combination and spell, first enter the Junction Road abbreviation in the Road input box. If you are unsure of the road abbreviation, you may enter the first initial of the road and click the Road link beneath the box and a list of all roads will be returned in a window. From this window you can click on the road and it will be pulled down into the input box. Now, to get the correct Junction City abbreviation where NS interchanges with that road, you can click on the Jct. link beneath the preceding Jct. box for a list of all cities where NS interchanges with the selected road. Just click on the appropriate entry in the list and it will be pulled down into the Jct. input box. If you want to limit your search, you can enter the first initial of the Junction City before you click on the Jct. Link. If you are unsuccessful in inputting a valid route, you may click on the Submit button in the error window and your request will be queued as input for review by NS personnel. You may also enter a message in the 'Special Instructions' area of the input screen explaining your destination route requirements and your request will be queued for review by NS personnel. In either case, NCSC staff will make corrections to the route or input a route per your special instructions. Please keep in mind that any time your request is queued for review by NS personnel, it may result in a delay in processing. 06/03/09 1:44 PM Page 6 of 12

7 Using the Company Lookup button, provide the Company that is to be billed for the $198 Reconsignment/Turnover charge, if applicable. Reconsignments are chargeable as following: If entered through accessns idiv v3.0 by the external customer: - Turnover while enroute is free - Turnover after arrival at destination or destination serving yard is $198 - Turnover with a change in the FREIGHT bill-to party is $198 (regardless of current location) If keyed by NS Employee: - All Turnovers will be $198 When 'Party to be billed' is supplied, but the railcar is not subject to a diversion charge, the information will be retained but it will be ignored. Instructions to change the freight bill-to-party or freight method of payment must be entered in the Special Instructions field. DO NOT enter billing instructions in the Comments field as it will not be queued for NS handling. Hint: For best results, don't limit your search too narrowly. When doing a lookup, try entering the state and just the first three letters of the company name, leaving the city blank. 06/03/09 1:44 PM Page 7 of 12

8 Person authorizing Destination Reconsignment/Turnover The person authorizing this reconsignment/turnover billing (you) must represent a company that is a party to the currently loaded waybill. If the company you represent is not affiliated with the currently loaded shipment, this request will be rejected. Instructions for Reconsignment/Turnover will only be accepted from: 1. The freight payer or its authorized representative/agent of the currently loaded shipment. 2. The Consignee of the currently loaded shipment The gray fields are auto populated based on your accessns account information. Confirmation Send all notifications - Select this to receive notification s as the request processes through the system. s will be sent for the following conditions: Request is Queued - request contained special instructions or a request was submitted with a forcible error and resides in the queue to be reviewed by NCSC personnel Request is Rejected by NCSC - A queued request was determined by the NCSC to be ineligible to be diverted Request is Completed - Car has been diverted. Current waybill reflects new destination. Do not send any s - Select this if you do not want to receive any notification regarding this request. Rejection notifications will still be sent. 06/03/09 1:44 PM Page 8 of 12

9 Comments -This is where you may key in any comments relating to this diversion order. Do not use this area to specify additional cars to be diverted as the system is not set up to handle multiple diversions input into this area. Additional cars entered in this area will not get handled unless separate diversion orders were submitted for each car. Special Instructions - This is where you would inform the NCSC about any special handling instructions related to this request. Whenever special handling instructions are entered, the request will not be executed immediately but will be put into a queue for an NCSC representative to review and handle. Entering special instructions may result in a delay in the execution of your request, especially if entered after hours or on weekends and holidays. After all information is entered, click Submit Destination Turnover Request. Submitting Request for More than 10 railcars to the same Destination If submitting Destination Reconsignment/Turnover request for more than 10 railcars, after clicking submit, you will have the option to Submit Another Request. This feature allows you to enter up to 10 additional railcars using all of the previously entered information. 06/03/09 1:44 PM Page 9 of 12

10 List of Previously Sent Requests XYZ Customer Name By default, requests are listed in Date order, displaying the most recent requests first. To quick search for a previously submitted request, select the Column Name from the drop down box, and enter the Column Value to be used when searching. Example To see only the requests entered to City of Savannah, GA, select CITY from the Column Name drop down list, and type Savannah in the Value box. Click Go. To view a previous request, click the blue VIEW button on the left side of the request. 06/03/09 1:44 PM Page 10 of 12

11 View a Previous Request XYZ Company Name Previously Sent Requests Navigation Buttons Return to List Returns you to the list of previously sent requests Print this Request Print a copy of the Completed Reconsignment/Turnover Request Use as Template This allows you to submit a new request, copying information from a previously submitted request. When using this option you will only need to complete the Railcars to Turnover field. (Not available for Queued Status) Display Original Loaded WB Displays the loaded waybill that was active prior to processing the Reconsignment/Turnover request. Event History Audit trail showing system status and updates of the request Display Turnover WB Displays the loaded waybill after processing the Reconsignment/Turnover request. Display Miscellaneous WB Only available on requests that were subject to the $198 Miscellaneous Change in Billing Charge. Display shows the miscellaneous bill. Display Original Location Record At the time the Reconsignment/Turnover request was processed, a snap shot of the car movement records was taken. This will show you the last movement information before the change in billing took place. 06/03/09 1:44 PM Page 11 of 12

12 Use as Template Request Previously Sent Requests are available for 3 years after submission date, and can be used as templates to simplify handling of new requests. When completing a request with the Use as Template feature, it is only necessary to enter the new Railcar(s). All other fields will be copied from the previous request. This feature will prevent typos, invalid customer names, routes, etc. which results in processing delays. * Note - Queued status requests can not be used as templates because they contain some type of error requiring manual resolution. If the request is queued to NS for review, after NS personnel correct the errors, the corrected version will be available under List Previously Sent Requests for use as a template on future requests to same Consignee. 06/03/09 1:44 PM Page 12 of 12