TRIP CHECK LIST for dealership:

Transcription

1 TRIP CHECK LIST for dealership: 1 Check the vehicle specifications carefully in NETSTAR. Check delivery the date in NETSTAR and confirm it with the customer. The delivery date shown in Euro Update section in NETSTAR is the date the vehicle will be brought to the Delivery Center and if the date is not correct, the customer will be delayed by 24 hours minimum as the vehicle is only brought to the Delivery Center on the date shown in NETSTAR. All delivery date changes must be made by dealership to annedoris.korallus@mbusa.com. Customer may not change delivery date directly with MBUSA. All changes must come through the sales person at the dealership. (see next page to see how to check the delivery date in Netstar). You can also print the confirmation and it will show you the delivery date. Print confirmation and give to customer once you have been paid. Make sure that the PORT is correct port on confirmation as the return shipment port is driven exclusively by the confirmation. So if you want the vehicle to be a courtesy delivery, make sure that it is going to the correct port on the confirmation. The drop off location in Europe will send the vehicle to the US port mentioned on the confirmation. Terms and conditions must be signed by customer and retained in the jacket file at the dealership.

2 INDEX 2 1. Trip check list 2. Index 3. How to make changes on your order 4. Where do you see the delivery date? 5. Delivery date change 6. Pick up what is needed 7. Travel 8. Legal forms what are needed? 9. Customer check list 10. How to print a confirmation 11. Where to pick + time? 12. Drop off 13. Return Shipment 14. Billing and Commission

3 WHERE TO MAKE Vehicle specification CHANGES in NETSTAR 3

4 Where do you see the delivery date in Netstar? 4

5 DELIVERY DATE CHANGES: 5 Date Changes: If your customer would like a delivery date change, the dealership (not the customer) should contact MBUSA by . The sales person is the point person for all changes. Please add your order number to the subject line and request the delivery date change in writing. It is critical you inform MBUSA of the delivery date change as the vehicle is brought up to the delivery center on the delivery date that you can see in NETSTAR. Do not send attachments or travel applications with a delivery date changes as this will not be recognized as a delivery date change. Any delivery date changes must be made by the dealership and are not accepted if requested by the customers as MBUSA invoices the dealership. Please make changes only by contacting europeandelivery@mbusa.com

6 What is needed for pick up: 6 1. Confirmation of order: the dealership prints confirmation from Netstar & it is the invoice that will be accepted at the Delivery Center. Please give it to customer once the customer has paid dealership. 2. Passport needed for pick up 3. Drivers License bring along for pick up 4. Legal forms ONLY if applicable

7 TRAVEL Hotel Application: Please ask your customer to contact our Travel Department, Lori Fichter after you/they have filled out the Hotel Application with the new order number or send in by fax at The travel department phone number is ex 2. Please note that the customer will also receive a travel portfolio by mail with restaurant, taxi and travel vouchers from the Travel department before their trip. The museum tickets are provided at the Delivery Center. 7

8 LEGAL FORMS needed (only if applicable) 8 Leased: If the vehicle is leased, MBUSA needs a copy the lease status binder in advance. The portfolio will be sent to the sales manager at the dealership. The travel department will send out the portfolio (with the travel, restaurant and taxi vouchers) ten days prior to delivery. The dealership will need to print the confirmation of order from Netstar, and provide it together with the original lease status binder to the you. This document will be needed for pick up and drop off. MBUSA needs a copy of lease status binder sent to europeandelivery@mbusa.com in advance so that our colleagues in Germany can prepare the paperwork. Company Sale: If the vehicle is a company sale, we need a letter of authorization in advance so that paperwork can be prepared. Financed: If the vehicle is financed, we need power of attorney for endorsement of vehicle document in advance so our colleagues in Germany can prepare the paperwork.

9 Customer check list prior to leaving for Europe: 9 Passport needed for pick up Drivers License bring along for pick up Tourist Confirmation of Order make sure the delivery date is correct! You need this confirmation for pick up and drop off. The dealership will print your confirmation of order for you. Hotel Confirmation will be sent by Travel Taxi Vouchers will be sent by Travel (EuroDelTravel@mbusa.com) two weeks prior to delivery. Lunch Vouchers will be sent by Travel Power of Attorney (ONLY needed if applicable) ( For example: Lease Status Binder, Power of Attorney for Company or Third Person)

10 HOW TO PRINT CONFIRMATION Please print the confirmation of order and send it to your customer. Confirmation of Order : This confirmation of order that you print from NETSTAR will be accepted at the Delivery Center together with the customer s passport and any other necessary supporting legal documents. Please make sure you give your customer a confirmation with the correct port and correct pricing. Terms and Conditions: The customer's signature is required on the European Delivery form (Terms and Conditions and Application for German Export Registration Plates) and must be retained at the dealership for compliance and audit purposes. Do not send to MBUSA. Please make sure you give your customer a confirmation with the correct port ;and the correct delivery date! HOW TO PRINT A CONFIRMATION OF ORDER IN NETSTAR: Go to Inventory screen, select Euro Del Update tab, type Tourist Order number, and click on Print icon located on upper right-hand side (in black shaded area). HELP DESK for NETSTAR:

11 Where to pick up? When? 11 The Mercedes-Benz Delivery Center is located in Sindelfingen, a small town about 10 miles southwest of downtown Stuttgart where DaimlerAG has its assembly plant. Deliveries can be made on working days from 8:00am to 2:30pm (deliveries on weekends and holidays are not possible). During peak travel months, you'll find that the early hours, from 8:00 to 9:30am, are the least busy. Please arrive at the Delivery Center at the latest by 2:30 pm. No reservations possible. The Factory Tour tours for European Delivery customers are daily at approximately 10:30 and 12:30 am. Please remember that you will be expected by the Delivery Center on the date shown on your Confirmation of Order. Should you be delayed en route to Stuttgart, a call would be most appreciated Tel (from within Germany: ). Please also remember to bring with you your Confirmation of Order, passport and any Power of Attorney, if applicable.

12 DROP OFF Drop off: Please ask the customer to contact the drop off points about a week prior to drop off. This should please be handled by customer directly in the event there are changes of their plans in Europe. If there are changes in the drop off, MBUSA does not need to be informed. MBUSA does not make changes in the Netstar system when drop off changes. Please inform MBUSA of drop off change only if the amount of insurance is changed. Otherwise please do not contact MBUSA regarding drop off change. 12

13 Return Shipment: 13 Drop off: Please ask the customer to contact the drop off points about a week prior to drop off. This should please be handled by the customer directly in the event there are changes of their plans in Europe. If there are changes in the drop off, MBUSA does not need to be informed. Please note the Berlin and Frankfurt drop off locations have changed. Please inform MBUSA only if the amount of insurance is changed. Return shipment from time of drop off to dealership in USA: East Coast will take a total of approximately 11 weeks and to the West Coast approximately 13 weeks before the vehicle arrives at the dealership. If your vehicle is dropped off outside of Germany, please allow an additional three weeks return shipment time. If your vehicle is dropped off outside of Germany, please allow an additional three weeks return shipment time. Note: Once the vehicle arrives at one of our ports of entry (Baltimore, Brunswick or Los Angeles), it is customs cleared as a privately owned car. This process may take up to a week or more. After customs clearance, the vehicle is conveyed to the Mercedes-Benz Vehicle Preparation Center (VPC), to go through a comprehensive quality control check. It is evaluated for any damages that might have occurred while traveling in Europe or in transit. These comprehensive procedures require an average of 10 to 20 business days. However, if considerable damage is found, the delivery of your vehicle to dealership may be delayed. Transportation time to delivering dealership may vary depending on dealership s location. Your dealership can track this vehicle once it is at the Vehicle Preparation Center. Therefore, once the vehicle arrives at the port, please allow at least 5-6 weeks before it arrives at your dealership.

14 BILLING and COMMISSION: 14 As of January 2013, the process for billing dealers for European Delivery orders has changed. On the day the customer picks up the vehicle from Germany, the payment for the order will be drafted less the dealer s commission. This will allow the dealer to receive the commission payment at the time of delivery while being drafted for the payment to MBUSA in the same way as all other wholesales. The net amount will appear on the dealer s bank statement. The Dealer Commission is 10% of the total vehicle price. (European Road Insurance, Black Forest Alps Package, Gas Guzzler tax are not subject to commission.) Dealers are paid 10% commission of the total price of their order less additional insurance, BFA and gas guzzler add ons. Therefore, for example, if the bill to the customer was $43, 562 but $354 of that was additional insurance, their commission would have been paid on $43, 208 ($43,562-$354).

15 CENTER OF EXCELLENCE 15 We offer a Center of Excellence delivery for AMG-S-E63-SL-CLS models Please check with us for details. Please note: MBUSA must please be informed of a delivery date change for a scheduled Center of Excellence delivery, and if there is a no-show we reserve the right to charge $200 fee.

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17 For further information 17 Please refer to Important information sheet for further information See Netstar => European Delivery section European Delivery Workbook Copyright 2013 Mercedes-Benz USA, LLC (MBUSA), all rights reserved. May not be reproduced, stored, modified, edited or transmitted in whole or in part without the prior written consent of MBUSA. Every effort has been made to make the information contained herein as complete and accurate as possible at the time of publishing. The information is subject to change without notice. All program requirements and specifications contained herein, as well as all product illustrations, colors, materials, equipment, specifications and models displayed are based on the latest information available at the time of publication. MBUSA reserves the right to make changes at any time, without notice. The authors and publishers including MBUSA, its employees, and/or vendors shall have neither liability nor responsibility to any person or entity with respect to any loss or damage arising from, or in reliance upon, the information contained herein. Service Marks and Registered Trademarks of Daimler AG are used with permission.