TOWN OF MILTON. Transit Master Plan MOVING MILTON FORWARD

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1 TOWN OF MILTON Transit Master Plan MOVING MILTON FORWARD Summary Document February 2013

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3 Town of Milton Moving Milton Forward Transit Master Plan February 2013 Summary Document TABLE OF CONTENTS Page 1.0 INTRODUCTION LONG TERM STRATEGY, MOBILITY HUB AND TRANSIT FACILITY CONVENTIONAL TRANSIT SERVICE PLAN 2013 TO PARATRANSIT SERVICE PLAN 2013 TO TRANSIT INTELLIGENT TRANSPORTATION SYSTEMS (ITS) MARKETING, COMMUNICATIONS AND STAFFING SUMMARY OF RECOMMENDATIONS List of Figures Page Figure 1 Long-Term Transit Network... 5 Figure 2 5 (2017) Service Plan List of Tables Page Table 1 5 (2017) Service Plan Table 2 Projected Transit Ridership and Financial Performance Table 3 Menu of Conventional Transit Service Improvements Table 4 Fleet Peak and Spare Requirements (5-year Plan) Table 5 Fleet Replacement and Growth Costs Table 6 Paratransit 5- Service Summary (Family of Services Plan) List of Working Papers Appendix A Public Consultation Working Paper Appendix B - Strategic Plan Working Paper Appendix C Milton Mobility Hub Working Paper Appendix D Transit Facility Working Paper Appendix E Conventional Transit 5- Plan Working Paper Appendix F Paratransit 5- Plan Working Paper Appendix G Transit Technology Working Paper Appendix H Marketing and Communications Working Paper Dillon Consulting Limited in association with Schmied Communications, Bill Cunningham Consulting, Dr. Brendon Hemily, and Roy Duncan Page i

4 February 2013 Town of Milton Moving Milton Forward Transit Master Plan Summary Document Page ii Dillon Consulting Limited in association with Schmied Communications, Bill Cunningham Consulting Dr. Brendon Hemily, and Roy Duncan

5 Town of Milton Moving Milton Forward Transit Master Plan February 2013 Summary Document 1.0 INTRODUCTION Moving Milton Forward is a Transit Master Plan for the Town of Milton. The purpose of the plan is to review Milton s conventional and specialized transit services in context of planned growth and the broader goals and objectives of the community and recommend a strategy that will take Milton Transit to the next level. Milton is one of Canada s fastest growing municipalities. By 2021, Milton s population is projected to grow to 161,750 residents, from 84,362 in With this doubling of population and associated employment growth, Milton will be a very different community tomorrow than it is today and the transportation and transit system must respond to ensure the community continues to be accessible with effective mobility options available to all. Milton will be home to a University campus, a more diverse workforce (in the Derry Green Business Park), an expanded downtown area along Main Street (from Martin to Thompson), intensification centred around the Milton GO Station (Mobility Hub), more community and retail facilities and will ultimately receive two-way, all day GO Train service. The local transit system currently operates a good reliable service, five days a week, with a focus on school trips, persons with disabilities and commuters. In recent years, Milton Transit has experienced award winning ridership growth of 66 percent (2011 vs. 2010); improved its fleet with modern fully accessible transit buses; implemented various innovations such as Community Bus, GO Drop-Off service and Trans-Cab (i.e. demand-responsive service); and greatly improved the availability and efficiency of its paratransit service. Development in Milton has also become more transit supportive in response to a proactive effort by the Town to create a more sustainable community that can accommodate greater mobility options. This is reflected in Milton s Official Plan policies and Transit Supportive Development Guidelines. As Milton continues to grow, new developments in the Boyne Secondary Plan Area, the Derry Green Business Park and Education Village; as well as intensification corridors and nodes such as Main Street and the Milton GO Station Mobility Hub will enhance the effectiveness of transit and increase ridership by increasing the market share of potential riders within a short walking distance of a transit route. This higher density and pedestrian friendly urban form strategically planned along key corridors and nodes will ultimately allow Milton Transit to cost effectively improve the level of service and increase ridership using less resources (i.e. service hours, fleet requirements) than many of its peers. Despite these significant improvements made over the past five years, Milton Transit is still relatively young and the system will need to significantly grow to meet the demands of a growing community. Given the unique characteristics of the Town and the significant level of growth required, a Made in Milton approach to service planning and delivery was undertaken to ensure that ridership growth, mobility and quality of life goals that are achieved through the implementation of the Master Plan are done so in a cost effective manner. 1 Based on Region of Halton Best Planning Estimates Dillon Consulting Limited Page 1 in association with Schmied Communications, Bill Cunningham Consulting, Dr. Brendon Hemily, and Roy Duncan

6 February 2013 Town of Milton Moving Milton Forward Transit Master Plan Conventional Transit 5- Plan Working Paper Dillon Consulting Limited (Dillon) was engaged to assist the Town in developing a Transit Master Plan for the period 2012 through The Plan, themed Moving Milton Forward is a progressive approach to enhance the Milton Transit system through a series of strategies and recommendations that are based on the following themes: 1. Ridership Growth: To maintain a high quality of life in Milton in light of the rapid growth, there must be a strong emphasis on Milton Transit contributing to the high transit mode share targets for local, regional and inter-regional travel. To achieve a higher mode share for transit, more local transit and a higher level of service is required. 2. Strategic Investments: Given funding limitations, the planning and expansion of the transit network must be strategic and must achieve maximum ridership for investment made, while focusing investment on intensification corridors and nodes and identifying appropriate service delivery strategies in areas that are not as supportive of transit use. 3. Seamless Regional and Inter-regional Travel: Local transit must be very responsive to the interregional nature of travel that occurs to/from Milton, including providing effective connections to the GO Transit rail and bus services. 4. Mobility Management: To be effective, Milton must be a broker of services, expanding the types of services provided and increasing demand-oriented strategies. This will help realize the themes of ridership growth and strategic investment. 5. Technology, Productivity and Customer Service: Customer service must be a key component of how transit operates. A key will be to implement Intelligent Transit Systems (ITS) to help meet customer expectations (give passengers what they want) as well as improve system productivity. 6. Accessible Services: The new AODA legislation will require a number of changes to how services are provided and moving Milton further towards a full family of services will benefit the mobility needs of all members of the community. These six themes formed the basis of the recommendations developed in the Transit Master Plan as a method of meeting broader community objectives. The Transit Master Plan is presented in a series of working papers which follow this Summary Document and provide the detail to support the many recommendations in this strategy. Some highlights from the working papers are captured under the following topics. A complete summary of recommendations is also included in Section 7.0 of this Summary Document. Page 2 Dillon Consulting Limited in association with Schmied Communications, Bill Cunningham Consulting, Dr. Brendon Hemily and Roy Duncan

7 Town of Milton Moving Milton Forward Transit Master Plan February 2013 Summary Document 2.0 LONG TERM STRATEGY, MOBILITY HUB AND TRANSIT FACILITY The Vision for Milton Transit over the next ten years is to be an essential part of the way Milton moves and grows. This means that Milton Transit will not only provide an attractive travel option to residents, employees and visitors of Milton, but it will also be instrumental in shaping how the community develops and be a significant influence in meeting the goals of the Town s Strategic Plan. This Vision is supported by an updated service standards document that guides the design of service, sets targets for performance (effectiveness, efficiency and service quality) and allows periodic monitoring of results. To guide the development of a 5-year service plan for both conventional and paratransit services, it was important first to understand this long-term vision for Milton and Milton Transit through the development of a Strategic Transit Plan. Over a ten year period, the vision is for Milton Transit to grow to a seven day a week operation supporting all travel needs within the Urban Service Area for both conventional and paratransit services. The trend of more students, seniors and people living and working in Milton using the system will continue to grow and these residents will require more flexibility in their travel options 2. As housing prices in Milton continue to rise, the ability for families to purchase the home they desire may also be dependent on the ability to reduce the number of private vehicles in their households. Providing the ability to use transit on weekends and evenings will help families make this decision and will also increase peak period ridership. The service will maintain its strong orientation to the Mobility Hub at the central Milton GO Station, develop new routes to serve residential growth areas, provide two-way transit service along arterial corridors and support the Education Village node as it develops. Peak period employment routes and off-peak specials (through partnerships with key businesses) will provide residents with transit access to both the Highway 401 Industrial Park and the new Derry Green Corporate Park. In addition to GO Bus services, cross boundary transit routes linking Milton Transit with Mississauga/Brampton and Oakville/Burlington systems will be developed in response to demand. With an interchange at Highway 401 and Tremaine Road opening in 2017, the opportunity to construct a new Tremaine GO Station as the western terminus of the Milton line should be supported and pursued by Metrolinx to promote improved transit access to Education Village, the Velodrome and the Kelso/Glen Eden four seasons recreation area as well as to provide greater convenience for residents who are GO Transit commuters living on the west side of Milton. Implementing this station and a new Trafalgar GO Station will be keys to reducing the parking requirements at Milton central GO Station while unlocking the full potential for intensification around this Mobility Hub. All three GO rail stations 2 The 2012 Onboard Transit Survey noted 59 percent of respondent used Milton Transit for work trips, down from 71 percent in This suggests a more diverse customer base that desires more flexibility in their travel. Dillon Consulting Limited Page 3 in association with Schmied Communications, Bill Cunningham Consulting, Dr. Brendon Hemily, and Roy Duncan

8 February 2013 Town of Milton Moving Milton Forward Transit Master Plan Conventional Transit 5- Plan Working Paper will be strongly supported by Milton Transit feeder services, including the use of innovative commuter shuttle strategies. Figure 1 illustrates a 10-year service concept that is recommended, with reference to the Strategic Plan and Conventional Transit 5- Plan Working Paper outlining triggers for initiating the various service enhancements. The 10-year plan includes a progression to seven day a week operation and introduction of higher frequency service on routes connecting Education Village and the Milton GO Station. While Milton s population is youthful, reflecting the inflow of many young families, the number of seniors and persons with disabilities will continue to grow. A comprehensive family of services approach involving conventional bus, Community Bus, door-to-door paratransit service and travel training programs will be required to effectively and efficiently meet the travel needs of these important markets. More detail on the Vision for Milton Transit can be obtained through the Strategic Plan Working Paper. Two working papers, including preliminary design concepts, are provided for the medium-term capacity improvements required at the current bus terminal, the long term development of the Mobility Hub and the potential development of a Town-owned transit facility to be used for servicing, storing and maintenance of the transit fleet. There is a strong emphasis to encourage the development of the Mobility Hub at the Milton central GO Station as a means to enhance local transit ridership cost effectively and meet other community quality of life goals. In the short-term, modifications to the existing terminal will need to be made to accommodate the expansion of routes required to service growing areas in Milton. The preferred service delivery strategy remains as a contracted operation while a new transit facility is recommended to accommodate the projected growth in fleet and allow for indoor storage of vehicles (which can significantly enhance operations). A Town-owned facility will also lead to a more competitive rate from the contractor in bidding for the operation of the service. The recommendation is to modify the existing facility at the former public works yard on Nipissing Road, subject to further technical engineering feasibility study. More detail background information supporting the recommendations for the Mobility Hub and proposed Maintenance Facility can be obtained through the Milton Mobility Hub and Transit Facility Working Papers. Page 4 Dillon Consulting Limited in association with Schmied Communications, Bill Cunningham Consulting, Dr. Brendon Hemily and Roy Duncan

9 %Ð NO 5 SIDE ROAD KELSO ROAD REGIONAL ROAD 25 BOSTON CHURCH ROAD ESQUESING LINE TOWN OF MILTON MILTON TRANSIT MASTER PLAN I2 PERU ROAD!H JAMES SNOW PARKWAY LAWSON ROAD MILTON TRANSIT 2023 STRATEGIC SERVICE PLAN FIGURE 1 APPLEBY LINE BELL SCHOOL LINE NO 14 SIDE ROAD ^ TREMAINE ROAD BRONTE STREET no BRITANNIA ROAD AM Southbound REGIONAL ROAD 25 ONTARIO STREET!H STEELES AVENUE PM Northbound LOUIS ST LAURENT AVENUE THOMPSON ROAD I2 AM Northbound PM Southbound FOURTH LINE JAMES SNOW PARKWAY Route 22-7AM serves before 7AM FIFTH LINE %Ð DERRY ROAD BRITANNIA ROAD SIXTH LINE ^ High School Velodrome Highway Road GO Rail Regional Network (GO Bus) Education Village Transit Routes Combined Population & Employment per Hectare Kilometers MAP DRAWING INFORMATION: DATA PROVIDED BY TOWN OF MILTON MAP CREATED BY: JJA MAP CHECKED BY: DK MAP PROJECTION: NAD 1983 UTM Zone 17N FILE LOCATION: I:\GIS\ Milton TMP\Mapping\ Final\2023 Strategic Service Plan.MXD Regional Network (GO Rail) Regional Network (GO Rail Extension) Employee Partnership (2) Bronte / Crossroads (3) Trudeau (4) Thompson/Clark (5) Yates (6) Scott (7) Harrison (8) Willmott (9) Laurier!H!H Target to Replace Zellers v Hospital I2 I2 Target Distribution Facility GO Station Potential GO Station Employment Specials Derry Green Corporate Business Park (10) Boyne (11) Education Village Express West Employment Special East Employment Special Kelso / Glen Eden* Edu. Village Express *Drop off / pick up service outside conventional transit hours SCALE 1:36,000 PROJECT: STATUS: FINAL DATE: 08/07/12 ²

10 February 2013 Town of Milton Moving Milton Forward Transit Master Plan Conventional Transit 5- Plan Working Paper 3.0 CONVENTIONAL TRANSIT SERVICE PLAN 2013 TO 2017 Based on the review of existing services, input from the public consultation strategy (details provided in Public Consultation Working Paper), guidance from the Strategic Plan, and the development of policies and service standards, a 5- transit service strategy was developed. The strategy identifies easy to implement quick-wins that can be completed in the short-term and responds to pressures from the rapid rate of growth. While the service plan is reported by year for budgetary planning purposes, the implementation of the plan, including various components of the plan, shall be based on the timing and pace of development and performance targets being met. Therefore, in addition to meeting proposed development targets, a list of performance triggers have been identified and included that will determine the precise timing of service level enhancements and expansion of transit coverage areas. Early in the study a need was identified for two new routes to serve residential development in the south west area of the Town and these routes were designed and implemented in September This resulted in an annualized transit service level increase to approximately 23,000 revenue bus hours. In December 2012 a shuttle service to Kelso/Glen Eden was introduced as a new partnership initiative to accommodate the Glen Eden workforce (mainly Milton students) and some visitors. This service and its cost recovery strategy provides an effective example of the type of partnership approach that Milton will be pursuing for employment specials to the Highway 401 Industrial Park and future Derry Green Business Park. Moving forward over the next five years, the objectives of the transit service strategy are to: 1. Expand into growing neighbourhoods. 2. Expand the hours of service to include weekends and weekday evenings. 3. Provide improved connections to meet all GO Train arrivals and departures. 4. Provide service to the growing employment areas. The following provides a sequence of improvements if projections and targets are met. This proposed service strategy along with projected increases in ridership and revenue are translated into a financial plan and capital plan. More detail is provided in the Conventional Transit 5- Plan Working Paper. 1 (2013) In 1 (2013), the Town will continue to grow primarily in the southwest (Sherwood Survey Area). The Boyne Survey will also begin to break new ground, with new residential development in the area south of Louis St. Laurent Avenue and east of Bronte Street. A new High School is also scheduled to open in this area in September, which will be serviced by the current Route 8 Willmott. Saturday service and extended weekday evening service is recommended as Milton Transit continues to mature, addressing the full range of community travel needs. This improvement should be considered a Page 6 Dillon Consulting Limited in association with Schmied Communications, Bill Cunningham Consulting, Dr. Brendon Hemily and Roy Duncan

11 Town of Milton Moving Milton Forward Transit Master Plan February 2013 Summary Document priority with the existing population and should not be contingent on how quickly future growth occurs. Current riders have a strong preference for extension of service hours and this will also facilitate ridership growth during the current hours of operation in addition to increased customer loyalty. Depending on the pace of development, 2013 should also see an expansion of the Trans-Cab service for growing areas. Minor adjustments are also made to the base routes based on new road extensions and expansion of population. The introduction of employment services is also planned to provide effective and efficient transit service to Milton s growing business community. Peak period service on weekdays should be a priority to service an existing need and is not dependent on the pace of further growth in the Highway 401 Industrial and Business Area. A summary of 1 service improvements is identified below (provided triggers are met): Modify Routes 1 and 3 to improve directness of service and coverage; Introduce weekday peak period employment routes for the Highway 401 Industrial Park; Provide the ability for employers to participate in an off-peak employee shuttle, provided a financial partnership is reached; Extend service on weekday evenings for all base routes to 10:00pm Monday to Thursday and Midnight on Fridays (60 minute frequency) to better accommodate evening travel requirements; Introduce Saturday transit service on all base routes from 8:00am to 7:00pm operating at a 60 minute frequency to address the increasing diversity of travel needs; Expand the current GO Drop off-service to connect with three additional GO Train arrivals. This will allow Milton Transit to connect to all PM peak GO Trains; Expand the service to Kelso/Glen Eden during the summer period provided a suitable financial partnership is achieved; Expand the Kelso service on Saturdays during the winter season based on the financial partnership approach. Provide a new Trans-Cab service in the Boyne Secondary Plan Area as a precursor to fixed route service; and Extend the Community Bus service by one hour to better accommodate the needs of seniors and persons with disabilities. 2 (2014) In 2 (2014), the Town will grow primarily in the southwest (Boyne Survey Area). Existing communities in Milton will continue to mature, including in the Sherwood Survey Area. Intensification planned along Main Street will help increase transit ridership along this corridor. If development occurs as planned, the major expansion will be in residential communities south of Louis St. Laurent Avenue on both the east and west side of Bronte Street. As these communities become more established, this area should have enough density to convert from a Trans-Cab zone to a fixed route service. If this density Dillon Consulting Limited Page 7 in association with Schmied Communications, Bill Cunningham Consulting, Dr. Brendon Hemily, and Roy Duncan

12 February 2013 Town of Milton Moving Milton Forward Transit Master Plan Conventional Transit 5- Plan Working Paper does not materialize, Trans-Cab service should continue to be in place until the population is high enough to support fixed route service (based on service standards). Employer Partnerships are assumed to continue with the expansion of the Kelso service during the summer season (this is based on Kelso s willingness to continue the pilot). The special GO feeder service should be expanded to the AM Peak period (GO Pick-up service) provided minimum performance targets are met for the PM GO Drop-Off service. This will allow Milton Transit to market itself as being able to connect residents efficiently and affordably to all GO Train arrivals and departures. Expansion of the Community Bus will be important to keep up with the rising demands of an aging population. A summary of 2 service improvements is identified below (provided triggers are met): Implement a new route to expanding residential areas along Bronte Road south of Derry Road. This will be a two-way corridor service using Main Street and Bronte Road, connecting to a number of key activity generators; Modify Route 2 as a result of the new route to avoid duplication of service; Modify Route 5 to provide two-way service on Childs Drive once transit priority measures are in place to ensure reliable running time; Begin the introduction of special GO Pick-Up services during the AM peak period to provide connections to all GO Train departures not served with the existing base route schedule; Include an additional day of service for Community Bus provided performance targets are met; and Expand the Kelso service on Saturdays during the summer season based on the financial partnership approach. 3 (2015) In 3 (2015), existing communities will continue to mature, however, the majority of growth is anticipated to occur in residential communities south of Louis St. Laurent Avenue on both the east and west side of Bronte Street. Introduction of Sunday service is recommended as Milton Transit continues to mature into an established diverse system. This should be triggered by the success of Saturday service in achieving its performance targets as well as the increase in sales of monthly passes. A summary of 3 service improvements is identified below (provided triggers are met): Introduce a new route to the growing residential area in the Boyne Survey provided population targets are met. The route will initially connect to a new terminal at Thompson Road and Derry Road; Introduce hourly transit service on Sundays for all base routes, operating from 10:00am to 6:00pm; Include an additional day of service for Community Bus provided performance targets are met; and Extend the Kelso service on Sunday s during the winter season based on the financial partnership approach. Page 8 Dillon Consulting Limited in association with Schmied Communications, Bill Cunningham Consulting, Dr. Brendon Hemily and Roy Duncan

13 Town of Milton Moving Milton Forward Transit Master Plan February 2013 Summary Document 4 (2016) In 4 (2016), the majority of growth will occur south of Louis St. Laurent Avenue on both the east and west side of Bronte Street. The 401 Industrial and Business Park will expand further towards the west and the Derry Green Corporate Business Park development will begin to break ground east of James Snow Parkway and north of Derry Road. As development continues to occur, an employer shuttle is introduced to the Derry Green Corporate Business Park. The Kelso Service and other Employer Partnerships continue to expand capitalizing on improvements in the base route network and service levels. A summary of 4 service improvements is identified below (provided triggers are met): Introduce weekday peak period employment area special into the Derry Green Business Park; Provide the ability for employers to participate in an off-peak employee shuttles, provided an financial partnership is in place; Extend weekday evening service Monday to Thursday until midnight (same as Fridays); Include an additional day of service for Community Bus provided performance targets are met; and Expand the Kelso service on Sundays during the summer season based on the financial partnership approach. 5 (2017) In 5 (2017), the Town is projected to grow mainly in the 401 Industrial and Business Park in the north and the eastern fringe of the urban area including the Derry Green Corporate Business Park. Residential growth in the Boyne Survey Secondary Plan Area has slowed while significant intensification in the existing urban area is beginning to occur including the Main Street corridor, supported by the Milton Mobility Hub. A summary of 5 service improvements is identified below (provided triggers are met): Extend the route in the Boyne Survey Area as the population continues to grow from the subterminal at Thompson Road and Derry Road directly to the Milton GO Station via Thompson Road; Modify Route 4 to reduce overlap on Thompson Road and extend coverage to Derry Road based on the change above; and Extend Saturday service to 9:00pm to better service the needs of a more diverse Milton Transit customer base. Summary If all service improvements are implemented based on the identified triggers, Milton Transit will grow to a seven day a week operation servicing a number of new residential and employment areas, with improved service for GO Train commuters and for seniors and persons with disabilities. The 5 Dillon Consulting Limited Page 9 in association with Schmied Communications, Bill Cunningham Consulting, Dr. Brendon Hemily, and Roy Duncan

14 February 2013 Town of Milton Moving Milton Forward Transit Master Plan Conventional Transit 5- Plan Working Paper service strategy is illustrated in Figure 2 and the service plan (frequency and hours) is included in Table 1. The 5-year service plan represents a Made in Milton approach that uses a combination of fixed route base services, partnerships with employers, targeted specials (e.g. Community Bus and GO Shuttles) and demand responsive services to low demand areas. The strategy also recognizes the need to enhance the level of service that will take Milton to a level more in line with its peers, to address the needs of a more diverse customer base, to increase transit s overall share of trips and to prepare for the next level of ridership growth that will occur with the opening of Education Village. This is done through a phased approach that places the right type and level of service based on certain triggers being achieved. This will help mitigate the rate of capital and operating cost growth and enhance revenue through ridership growth to off-set significant increases in municipal investment over a short period of time. Page 10 Dillon Consulting Limited in association with Schmied Communications, Bill Cunningham Consulting, Dr. Brendon Hemily and Roy Duncan

15 %Ð NO 5 SIDE ROAD School Special Service KELSO ROAD PERU ROAD REGIONAL ROAD 25 BOSTON CHURCH ROAD!H LAWSON ROAD ESQUESING LINE TOWN OF MILTON MILTON TRANSIT MASTER PLAN YEAR 5 (2017) SERVICE PLAN FIGURE 2 APPLEBY LINE GO Pick-Up and Drop Off Service NO 14 SIDE ROAD TREMAINE ROAD AM Southbound nm!h nm STEELES AVENUE PM Northbound I2 AM Northbound PM Southbound nm Route 22-7AM serves before 7AM MAIN STREET %Ð nm nm High School High School Opening v Hospital I2 Highway Railway Employee Partnership (Off peak) TransCab or Shuttle Area (Off peak) Transit Routes (2) Bronte / Crossroads (3) Trudeau (4) Thompson/Clark (5) Yates (6) Scott (7) Harrison (8) Willmott!H!H Target Distribution Facility Target to Replace Zellers GO Station Combined Population & Employment per Hectare Road Employment Special Derry Green Corporate Business Park (9) Laurier (10) Boyne West Employment Special East Employment Special Kelso / Glen Eden* *Drop off / pick up service outside conventional transit hours BELL SCHOOL LINE BRONTE STREET nm no REGIONAL ROAD 25 ONTARIO STREET LOUIS ST LAURENT AVENUE BRITANNIA ROAD THOMPSON ROAD nm FOURTH LINE JAMES SNOW PARKWAY DERRY ROAD BRITANNIA ROAD SIXTH LINE Kilometers MAP DRAWING INFORMATION: DATA PROVIDED BY TOWN OF MILTON MAP CREATED BY: JJA MAP CHECKED BY: TH & DK MAP PROJECTION: NAD 1983 UTM Zone 17N FILE LOCATION: I:\GIS\ Milton TMP\Mapping\Final\ Figure Service Plan.MXD SCALE 1:36,000 PROJECT: STATUS: DRAFT DATE: 03/04/13 ²

16 February 2013 Town of Milton Moving Milton Forward Transit Master Plan Summary Document Route Peak Buses Weekday Hours Start End AM (start to 9:00am) Table 1 5 (2017) Service Plan Midday (9:00am - 3:00pm) Frequency PM (3:00pm - 7:00pm) Evening (7:00pm to end) Daily Weekday Hours Saturday Service Sunday Service Hours Frequency Hours Frequency West Emp Shuttle 3 1 5:40am 7:40pm Route 2 East 1 5:46am 12:15pm Route 2 West 1 5:40am 12:15pm Route 3 1 5:40am 12:15pm Route 4 1 5:40am 12:15pm Route 5 1 5:40am 12:15pm Route 6 1 5:41am 12:15pm Route 7 1 5:43am 12:15pm Route 8 1 5:47am 12:15pm Route 9 2 5:40am 12:15pm Route :40am 12:15pm Route :00am 8:30pm 3.58 Route :00am 8:30pm 3.58 Route :00am 8:30pm 3.58 School Special 0 2:45pm 3:06pm 0.50 Community Bus 6 0 8:22am 4:40:pm Kelso Winter 7 1 3:40pm 10:30pm / /45 Kelso Summer 0 10:00am 4:00pm East Emp Shuttle 0 7:10am 5:00pm DG Emp Shuttle 1 5:40am 5:00pm TOTAL Operates between 5:40am and 9:00am and again from 2:00pm to 7:40pm 4 This is service hours for School Days. Service hours on non-school days when the School Special is not operating is Route 30,31,32 each operates between 6:00am and 7:50am and again between 5:30pm and 6:45pm with one last run at 8:00pm. 6 Operates 5 days a week 7.There are two drop off services operating from 9:00pm to 10pm on Saturdays and 6:00pm to 10pm on Sundays. Page 12 Dillon Consulting Limited in association with Schmied Communications, Bill Cunningham Consulting, Dr. Brendon Hemily and Roy Duncan

17 Town of Milton Moving Milton Forward Transit Master Plan Summary Document February 2013 Beyond 2017 (Education Village) Sometime beyond 2017, it is anticipated that Education Village will open with a post-secondary campus west of Tremaine Road. In order to service this high demand node and support the implementation of a very desirable U-Pass program, it will be important that the transit service in Milton will be at a level to support the needs of students, staff and employees. With Education Village in place and an enrolment of 5,000 to 10,000 undergraduates, there will be a number of students also living in adjacent municipalities and hence the introduction of Milton s first cross-boundary express service is recommended. In time this will include service to both Mississauga/Brampton and South Halton with operation by GO Bus or a linkage of municipal transit routes in the adjacent municipalities. Service frequency and hours on the base system should also improve, particularly on weekends and evenings. A new express route should be considered to improve access to Education Village from the north (near Scott Boulevard). The Conventional Transit 5- Plan identifies a list of recommended service improvements that should be in place with the opening of Education Village. These can be phased in over time and based on performance targets being achieved. A new transit hub is recommended within Education Village connecting these and other new services that are destined to this area. If Education Village opens before 2017, some of these improvements should also be phased in earlier. Fare Strategy To help pay for the major service improvements in the five year plan, a series of annual fare increases is proposed. Innovations such as a Student Freedom pass, Corporate (employee discount) passes, extended time transfer and increased promotion of the Metrolinx/GO Transit Integration program as well as Halton Region s SPLIT Pass program (addressing transit affordability) will help increase ridership and revenue. Financial and Implementation Plan When the proposed service plan is fully implemented in 5, Milton Transit is projected to achieve 1.1 million annual rides and an R/C ratio of 37 percent (up from 229,000 rides and 23 percent R/C in 2011). A summary of ridership and financial performance is represented in Table 2. While this is a considerable amount of growth over the next five years, the plan looks to implement improvements that are cost effective and based on triggers being achieved. As such, service improvements that make up the five year plan have also been presented as a menu that can be reprioritized, as triggers and performance targets are reached. While it should be noted that many of the recommendations within the Master Plan work as a system, use of Table 3 below will allow staff and Council to better understand the cost, ridership and revenue of each proposed improvement and when the improvement should be implemented. Dillon Consulting Limited Page 13 in association with Schmied Communications, Bill Cunningham Consulting, Dr. Brendon Hemily, and Roy Duncan

18 February 2013 Town of Milton Moving Milton Forward Transit Master Plan Summary Document Table 2 Projected Transit Ridership and Financial Performance System Performance (Effectiveness) 2011 Base Population 85,000 88,605 95, , , , ,039 Revenue Service Hours 21,193 23,624 32,710 44,125 53,835 61,396 67,885 Ridership 228, , , , , ,947 1,109,088 Ridership per Capita Ridership per Hour Financial Performance 2011 Base Passenger Revenue 484, , ,489 1,240,362 1,792,455 2,279,840 2,722,627 Non-Farebox Revenue 47,698 55, , , , , ,257 Provincial Gas Tax $524,839 $524,839 $524,839 $524,839 $524,839 $524,839 $734,775 Operating Cost - Operator $1,796,300 $2,081,609 $3,034,406 $4,309,486 $5,535,571 $5,981,717 $6,963,208 Operating Cost - Administration $505,378 $562,856 $676,492 $715,328 $751,470 $784,174 $815,268 Transfers 1 $235,060 $335,800 $470,120 $503,700 $537,280 $570,860 $604,440 Operating Cost - Total $2,536,738 $2,980,264 $4,181,018 $5,528,513 $6,824,322 $7,336,751 $8,382,916 Revenue/Cost Ratio 23% 25% 26% 28% 31% 36% 37% Municipal Subsidy (Investment) $1,244,517 $1,465,144 $2,206,171 $3,106,690 $3,814,137 $3,773,833 $4,130,818 Municipal Investment per `Hour $58.7 $62.0 $67.4 $70.4 $70.8 $61.5 $60.9 Municipal Investment per Capita $14.6 $16.5 $23.0 $30.1 $34.6 $32.1 $33.0 Municipal Investment per Trip $5.4 $5.2 $5.5 $5.6 $5.0 $3.9 $3.7 Change in Municipal Investment $220,627 $741,027 $900,519 $707,447 -$40,304 $356,985 1 Reserve Transfer for Equipment Replacement Page 14 Dillon Consulting Limited in association with Schmied Communications, Bill Cunningham Consulting Dr. Brendon Hemily, and Roy Duncan

19 Town of Milton Moving Milton Forward Transit Master Plan Summary Document February 2013 Table 3 Menu of Conventional Transit Service Improvements Route/ Service Service Description Rationale Trigger for Implementation Anticipated Implementation New Service Hours New Ridership Operating Revenue Operating Cost Net Municipal Investment Route 1 / West 401 Industrial Park Employer Shuttle Convert to the West 401 Industrial and Business Park Shuttle with flexible routing in the 401 Industrial Park Shuttle. Trans-Cab service remains in the midday. Route 1 is not performing well. Change will help tailor service to the needs to the employees in the 401 Industrial and Business Park while improving coverage to residents. None Required to meet coverage target in Service Standard document ,600 11,000 $5,700 $24,000 $15,500 $46,400 $9,800 $22,400 Route 2 Change first three morning runs to provide service to east side of the 401 Industrial and Business Park instead of the Milton Crossroads shopping node (before 7:10am). The Crossroads Centre does not open until 9:00am and ridership to this area before 7:10am is limited. Provides more cost effective service to Employment Area. Implementation of West 401 Industrial Park Shuttle ,800 $2,000 $8,300 ($11,400) ($34,300) ($13,400) ($42,600) Route 3 Modify service with opening of Laurier Avenue extension. Provides more direct service to existing customers, additional coverage to the developing residential community and will reduce the overall trip time. Extension of Laurier Avenue ,500 $1,700 $7,700 $0 $0 ($1,700) ($7,700) GO Drop-Off Service (Route 30, 31, 32) Additional runs added to provide better connections to four PM GO Train arrivals at 4:58pm, 5:28pm, 5:48pm, 6:23pm. Provide connection to all PM Peak GO Train arrivals not serviced by Base service (improves flexibility for GO commuters). None - cost effective measure to increase system ridership ,700 5,800 25,000 $12,700 $54,700 $52,600 $157,700 $39,900 $103,000 Kelso Summer Weekday and Winter Saturday Service New summer seasonal weekday service in July and August (10:00am to 4:00pm). Extend Winter seasonal service to Saturdays (8:00am to 10:00pm). Access to 30 staff and over 1,000 daily visitors in the Summer. Saturday Winter service services a market of approximately 250 daily staff and about 600 daily visitors from the Town. Partnership program triggered by the Employer (maximum R/C to the Town is 67%) ,300 3,500 $5,000 $7,700 $42,200 $44,100 $13,900 $14,600 Dillon Consulting Limited Page 15 in association with Schmied Communications, Bill Cunningham Consulting, Dr. Brendon Hemily, and Roy Duncan

20 February 2013 Town of Milton Moving Milton Forward Transit Master Plan Summary Document Route/ Service Service Description Rationale Trigger for Implementation Anticipated Implementation New Service Hours New Ridership Operating Revenue Operating Cost Net Municipal Investment Community Bus Extend service to 4:30pm on both days of operation. The community bus ends early and should be extended. May reduce demand for paratransit trips. Will also improve operating efficiency as driver transitions to the new GO Drop-off service. Six (6) months after reservation function is provided by a third party organization. Minimum 3 pass/hour on existing service ,600 $900 $3,500 $6,200 $18,600 $5,300 $15,100 East 401 Industrial Park Shuttle Provide service in east area of Highway 401 Industrial Park during the weekday AM and PM peak periods. Expands transit coverage in the 401 Industrial and Business Park in peak travel times. None Required to meet coverage target in Service Standard document ,200 3,700 16,000 $8,100 $35,000 $37,100 $111,300 $29,000 $76,300 Employment Partnership Contingency Provide 1,500 annual hours of off-peak employer partnership service on request to employer in the Hwy 401 Industrial Park. Provides a cost effective method of delivering service to a low demand area/ period that is tailored to participating employers. Partnership program triggered by the Employer (maximum R/C to the Town is 67%) ,500 2,500 10,500 $5,500 $23,000 $46,400 $139,200 $15,300 $45,900 Trans-Cab Two new Trans-Cab areas in Boyne Secondary Plan Area (connect to the nearest bus stops along Route 7 and 8). Allows Milton Transit to condition two growing residential markets where ridership does not justify fixed route services. Minimum of 250 dwelling units in place, not within walking distance of a transit route ,200 5,000 $3,200 $13,400 $8,400 $35,000 $5,200 $21,600 Extended Evening Service Expand weekday evening services by two hours to 9:45pm Monday-Thursday and by four and half hours to 12:15am on Friday. Enhances mobility options for residents and employees, reflecting the needs of a more diverse Milton Transit customer. None Required to grow system wide ridership and improve accessibility for customers ,600 5,800 25,000 $12,700 $54,700 $80,400 $241,200 $67,700 $186,500 Saturday Service Provide on all base routes from 8:00am until 7:00pm at 60 minute frequency (Route 2 at 30 minutes). Enhances mobility options for residents and employees, reflecting the needs of a more diverse Milton Transit customer. None Required to grow system wide ridership and improve accessibility for customers ,800 7,500 32,000 $16,400 $70,000 $86,600 $259,700 $70,200 $189,700 Route 2 East Split Route from Route 2 West (of Milton GO Station). Change due to proposed change in west portion of the route. Introduction of Route $0 $0 $0 $0 $0 $0 Page 16 Dillon Consulting Limited in association with Schmied Communications, Bill Cunningham Consulting Dr. Brendon Hemily, and Roy Duncan

21 Town of Milton Moving Milton Forward Transit Master Plan Summary Document February 2013 Route/ Service Service Description Rationale Trigger for Implementation Anticipated Implementation New Service Hours New Ridership Operating Revenue Operating Cost Net Municipal Investment Route 2 West Modify route to provide two-way service on Woodward Avenue, Ontario Street and services the residential area west on Ontario Street along Laurier Avenue and Heslop Road. Adjust off-peak frequency to every 60 minutes. Avoids duplication with the introduction of Route 9 (a new corridor service along Main Street and Bronte Road connecting to the future Education Village. Opportunity to focus Route 2 West on the residential area and expand coverage to Woodward Avenue. Introduction of Route ,500-3,000-10,000 ($6,700) ($22,500) ($48,800) ($146,500) ($42,100) ($124,000) Route 5 Modify route to operate in both directions on Childs Drive between Ontario Street and the Milton GO Station. Provide more direct service in both directions on Childs Drive. Reduces duplication on Main Street. Improve the proximity to transit service to the growing residential area south of Derry Road. Transit signal priority in place to allow route to continue to achieve targeted on-time performance ,100 4,500 $2,500 $10,100 $0 $0 ($2,500) ($10,100) Route 8 Modify to penetrate a larger portion of the neighbourhood south of Derry Road. Reduce service duplication on Bronte Road with the introduction of Route 9. Implementation of Route 9. Growth in residential area south of Derry Road ,500 $1,800 $7,900 $0 $0 ($1,800) ($7,900) Route 9 Implement new route connecting the south west portion of the Boyne Survey area with the Milton GO Station with two-way service along Bronte Road and Main Street. Service growing residential area in Boyne Survey and provide more direct two-way service on Bronte (intensification corridor). This route can better support off-peak 30 minute frequency service than the existing portion of Route 2 west of the Milton GO Station. Development south of Louis St. Laurent, west of Bronte Road (minimum of 1,500 households in this neighbourhood) ,167 9,500 37, ,000 $83,800 $359,500 $309,300 $927,800 $225,500 $568,300 GO Pick-up / Drop off (Routes 30,31,32) Begin to operate a GO Pick- Up service during the AM peak period, connecting to three AM GO Train departures at 6:23am, 7:23am and 7:53am. Provides a cost effective connection to all AM GO Trains for Milton Transit passengers (increase ridership for commuters). Success of Evening Drop off-service (achieve minimum of 8 boardings per revenue vehicle hour) average for all routes ,000 2,900 12,500 $6,500 $28,100 $32,500 $97,700 $26,000 $69,600 Dillon Consulting Limited Page 17 in association with Schmied Communications, Bill Cunningham Consulting, Dr. Brendon Hemily, and Roy Duncan

22 February 2013 Town of Milton Moving Milton Forward Transit Master Plan Summary Document Route/ Service Service Description Rationale Trigger for Implementation Anticipated Implementation New Service Hours New Ridership Operating Revenue Operating Cost Net Municipal Investment Kelso Service Expand the summer weekday fixed route service to Saturdays. The summer weekend season has about 250 staff and about 1,000 daily visitors from Milton. Partnership program triggered by the Employer (maximum R/C to the Town is 67%) $900 $900 $7,300 $7,300 $2,400 $2,400 Community Bus Include an additional day of service. An extra day of service will provide additional travel options to the growing Community Bus market and reduce demand for paratransit service. Existing Community Bus service achieving a minimum of 5 boardings per revenue vehicle hour ,500 $1,800 $7,900 $14,600 $43,900 $12,800 $36,000 Trans-Cab Remove Boyne area Trans- Cab and replace with Route 9 and modified Route 8 service. Remove Trans-Cab around Woodward Avenue with the modification of Route 2 West. Neighbourhoods serviced by fixed route transit. Introduction of Route 9 and realignment of Route 2 West and Route ,400-4,800 ($3,800) ($13,200) ($26,600) ($33,600) ($22,800) ($20,400) Route 10 Introduce new route in the Boyne Survey starting at Bronte Road and Britannia Road and connecting to a transfer point at the Bentall Plaza at Louis St. Laurent Avenue and Thompson Road. Provide a direct east-west connection through the middle of the Boyne Survey area and provide coverage to the expanding community. Continued development south of Louis St. Laurent east of Bronte Road. A minimum of 1,500 households in this neighbourhood ,167 3,800 14,000 60,000 $33,000 $141,600 $325,600 $371,100 $292,600 $229,500 Kelso Service Extend Winter service on Sundays with service from 8:00am to 10:00pm. Provides Milton Transit access to about 250 staff and about 600 daily visitors from the Town. Partnership program triggered by the Employer (maximum R/C to the Town is 67%) ,200 $200 $5,200 $1,100 $25,400 $400 $8,400 Community Bus Include an additional day of service (4 days a week). An extra day of service will provide additional travel options to the growing community bus market and reduce demand for paratransit service. Existing Community Bus service achieving a minimum of 5 boardings per revenue vehicle hour ,100 $1,700 $7,300 $15,400 $43,900 $13,700 $36,600 Page 18 Dillon Consulting Limited in association with Schmied Communications, Bill Cunningham Consulting Dr. Brendon Hemily, and Roy Duncan

23 Town of Milton Moving Milton Forward Transit Master Plan Summary Document February 2013 Route/ Service Service Description Rationale Trigger for Implementation Anticipated Implementation New Service Hours New Ridership Operating Revenue Operating Cost Net Municipal Investment Sunday Service Provide Sunday Service on all base routes (10:00am until 6:00pm - 60 minute frequency (Route 2 still 30 minutes). Expands mobility options for transit customers and a draw to increase overall ridership. Saturday service achieves minimum of passengers per hour (system wide) ,167 3,500 9,300 40,000 $21,900 $94,400 $120,000 $341,800 $98,100 $247,400 Weekday Evening Service Expand Monday-Thursday evening service to 12:15am on all base routes. Expands mobility options for transit customers and a draw to increase overall ridership Last two early evening runs achieving a minimum of 8-10 passengers per revenue vehicle hour ,167 3,500 5,800 25,000 $13,700 $59,000 $113,700 $341,000 $100,000 $282,000 Kelso Service Provide Summer service on Sundays with service from 10:00am to 6:00pm. Expansion of the service into Sundays gives Milton Transit access to about 250 staff and about 1,000 daily visitors from Milton. Partnership program triggered by the Employer (maximum R/C to the Town is 67%) $900 $1,200 $7,300 $7,300 $2,400 $2,400 Community Bus Include an additional day of service. An extra day of service will provide additional travel options to the growing community bus market and reduce demand for paratransit service. Existing Community Bus service achieving a minimum of 6 boardings per revenue vehicle hour ,100 $1,700 $7,300 $13,000 $39,000 $11,300 $31,700 Derry Green Employer Shuttle Introduce the Derry Green Corporate Business Park Shuttle during the weekday AM and PM peak periods. Provide peak period service to a growing employment area in Milton. Discussions with local businesses and ability to achieve minimum utilization targets (12-18 passengers per revenue vehicle hour) ,600 4,700 20,000 $11,100 $47,200 $51,900 $155,900 $40,800 $108,700 Employment Partnership Contingency Introduce an additional 1,500 contingency hours to Derry Green Employment Area. Provide Milton Transit a pool of service hours that can be used to provide additional off-peak transit service to employers as needed. Employers desire to expand service based on the partnership model (maximum R/C to the Town is 67%) ,500 2,300 10,000 $5,400 $23,600 $48,700 $146,100 $16,100 $48,200 Dillon Consulting Limited Page 19 in association with Schmied Communications, Bill Cunningham Consulting, Dr. Brendon Hemily, and Roy Duncan