Quehenberger Logistics Specialist for Transport and Logistics Services

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1 Quehenberger Logistics Specialist for Transport and Logistics Services Version

2 1 Company Group 2 Products 3 Industry Solutions 4 Operations Strategy and Quality Management 5 IT Strategy 6 Contact 2

3 Executive Board Quehenberger Logistics is an owner operated, medium-sized company with international competence. From left to right: Christian Fürstaller (CEO), Klaus Hrazdira (COO), Rodolphe Schoettel (CFO), Christian Braunstein (COO) 3

4 Our Vision: To be the Best We intend to be the best medium-sized logistics company in Central and Eastern Europe with the most competent and friendly employees: convincing due to the quality of our service, Competent, friendly unparalleled in efficiency and with a level of profitability that secures our future. Profitability Vision Quality Best medium-sized logistics company Efficiency 4

5 Our Vision : The quality and efficiency of our work is what counts! Along the way to become the best medium-sized logistics company in Central and Eastern Europe, we continuously increase the quality and efficiency of our work. And hence the economical potential and the sustainable growth of our company. 5

6 Facts and Figures Quehenberger Logistics Employees 2,700 Locations 87 Countries 18 Handling and Warehouse space 310,000 sqm Performance Indicators 2015 Turnover 493 Mill. FTL / LTL / Intermodal / Rail / Retail Groupage National and International / Air + Ocean 0.6 Mill. Shipments 2.4 Mill. Shipments As of 03/2016 6

7 87 Locations in 18 Countries 7

8 1 Company Group 2 Products 3 Industry Solutions 4 Operations Strategy and Quality Management 5 IT Strategy 6 Contact 8

9 Products of Quehenberger Logistics Air + Ocean Direct Express Groupage Services Q Air Q FTL Q Express Q Domestic Q Contract Logistics Q Ocean Q LTL Q Overnight Q Europe Q Customs Q Intermodal Q Speed Q Fleet Management Q Home Q Projects Q Value Added Services Q Warehouse 9

10 10 Air + Ocean

11 Q Air and Q Ocean Cooperation with strategic partners Air and ocean products ranging from collective shipments to project transportation Container port logistics and handling at airports Worldwide door-to-door solutions Contact: air@quehenberger.com ocean@quehenberger.com 11

12 Q Air Services Q Air Basic Q Air Fast Q Air Red Special Products Solution for standard shipments Cost optimization by using consolidation services Defined process and standards for highest reliability Premium Service for urgent shipments Individual planning based on transit time requirements Direct flights preferred Express solution for extremely time sensitive shipments Transportation with highest priority Short term space availability Solutions for cargo with special requirements Industry solutions for perishable cargo, valuable cargo, DGR Specially trained staff with industry knowledge 12

13 Q Ocean Services Q Ocean LCL Q Ocean FCL Tailored solutions for worldwide groupage shipments High-performance gateways on all European main ports Weekly departures, fastest routing with a minimum of handling points Full Container Logistics Individual calculation and optimal routing in import and export Door-to-door service in our global partner network Q Ocean Traction Intermodal transport solution for time-critical shipments to and from China FCL and LCL service possible The rail alternative to classic oceanfreight Q Ocean XL Solution for oversized goods XL consulting for special logistics requirements From planning to delivery all under one roof Q Ocean Fresh Industry-specific solution for perishable goods Door-to-door transport concepts with special equipment Specially trained employees 13

14 14 Direct

15 Direct Q FTL Extensive service portfolio: Full truck loads Complex logistics solutions including outsourcing Specialisation on industries and regional markets Local knowledgeable contact persons Usage of state-of-the-art vehicle fleet and dedicated carriers Q LTL Competence lanes Professional consolidation of shipments On-time solutions High knowledge because of long term experience 15

Temperature-controlled transports Our Services Transport of perishable consumer goods, temperature-sensitive pharmaceutical products and hazardous materials

16 Temperature-controlled transports Our Services Transport of perishable consumer goods, temperature-sensitive pharmaceutical products and hazardous materials (ADR) 110 temperature controlled vehicles equipped with double-decker Temperature range according to the respective product requirements from -25 C up to +25 C 16

17 Carrier Management 2,900 dedicated carriers in Europe Cooperation based on personal partnerships and fairness Quality audits Prompt access to international carriers due to local Quehenberger locations in 18 countries 17

Q Intermodal Pan-European Corridor IV Environmental

Secured transportation in 45 PW box containers

(GR) Daily tracking report to sending and receiving

18 Q Intermodal Pan-European Corridor IV Environmental impacts: Reduction of CO 2 -emissions No transshipment Secured transportation in 45 PW box containers Container storage in our secured container terminal (GR) Daily tracking report to sending and receiving sites upon request Neuss Budapest Ploiesti Istanbul Thessaloniki 18

19 19 Express

Specialist for Express Delivery National and international express delivery of documents, packages and freight Q Express Delivery on the next day Q Overnight Delivery on the next day Q Speed until 8

20 Specialist for Express Delivery National and international express delivery of documents, packages and freight Q Express Delivery on the next day Q Overnight Delivery on the next day Q Speed until 8 AM (Premium Service) until 12 AM to all metropolitan and in all surrounding areas Combination of vehicles with capacities of up to 1.2 tonnes and a delivery time in Europe of within two hours on the basis of direct transports combined with attractive prices 20

21 21 Groupage

Groupage Pan-european freight network featuring Direct HUB-HUB connections Intelligent Gateway-Solutions Proven long-term partnerships and network alliances Customs services and own customs offices

22 Groupage Pan-european freight network featuring Direct HUB-HUB connections Intelligent Gateway-Solutions Proven long-term partnerships and network alliances Customs services and own customs offices and representation at the most important borders and traffic junctions Dedicated networks for defined industries Network products with guaranteed transit times Standardized productivity and quality reporting 22

23 Groupage Services Defined lead times Daily departures Guaranteed services: Q Next 8* Q Next 10* Q Next 12 Q Fix High quality standards Track & Trace online POD online* E-Invoice* Standardized quality reports Individual quality and cost dashboards Single point of contact Basic For national and european-wide distribution Premium For fixed deliveries 23 Additional Services*: Customer aviso, active messaging, cash on delivery, dangerous goods, customs services * Available in defined countries

24 24 Services

Analysis Center of Gravity b-i-c Processes Simulations Layout Flow of goods Processes Services Costs LOI

25 Q Contract Logistics Logistics Outsourcing - Three steps leading to a customised solution Implementation Implementation Perfect Implementation Optimisation LEAN Wave Success Metrics Conception Design Tender Conclusion Analysis Center of Gravity b-i-c Processes Simulations Layout Flow of goods Processes Services Costs LOI Contract KPIs Evaluation Actual analysis Know-how Technology Resources Value stream analysis IT, staff Processes Requirements 25

26 Q Warehouse Multi-User warehouse or dedicated customer warehouse Broad portfolio: From short term storage to a complete warehouse outsourcing, including plants and staff In total 310,000 sqm covered warehouse space 26

Q Value Added Services Value Added Services in Logistics Container and empties management Labelling and country-specific re-labelling Price

27 Q Value Added Services Value Added Services in Logistics Container and empties management Labelling and country-specific re-labelling Price marking Production of displays Quality control Repairs Returns management Technicians and spare parts supply (day/night) Finishing Pre-assembly 27

Q Customs Borderless Service Customs clearance locations at the external borders of the EU and at important traffic junctions Handling of all customs procedures in combination with transport service

28 Q Customs Borderless Service Customs clearance locations at the external borders of the EU and at important traffic junctions Handling of all customs procedures in combination with transport service by NCTS (New computerized Transit System) and e-customs: All customs clearance procedures Shipping procedures (T1/T2 clearances, C-TIR) Fiscal clearance Temporary import bonds (Carnet ATA) Refinement processes active/passive Bonded Warehouse procedures Local clearance procedures Clearance of export refunds Intrastat declarations SASP Single Authorization for Simplified Procedures Support in the AEO application and certification process 28

Q Fleet Management Fleet and Equipment 580 trucks 100% according to EURO 5 and EURO 6-norm, equipped with FleetBoard and Geofencing New aquisitions according to EURO 6 Annual renewal of a third of

29 Q Fleet Management Fleet and Equipment 580 trucks 100% according to EURO 5 and EURO 6-norm, equipped with FleetBoard and Geofencing New aquisitions according to EURO 6 Annual renewal of a third of the fleet Modern technology: Lane Departure Warning System, Adaptive Cruise Control, Advanced Emergency Braking Systems 800 trailers Thermo with double decker, tarpaulin/ mega trailers, swap bodies with tail lift 29

Q Home Transport and assembly of white and brown goods at the customer (B2C) Simple service overview Booking of different modules at the point of sale

30 Q Home Transport and assembly of white and brown goods at the customer (B2C) Simple service overview Booking of different modules at the point of sale Possible implementation in the online shop Central technical product management Trained employees Special equipment for professional delivery and assembly 30

own locations in Central and Eastern Europe Global implementation

31 Q Projects Competence Center for special transports Specialisation in transport of mechanical engineering Well connected because of own locations in Central and Eastern Europe Global implementation with the assistance of partners Input and output to and from harbours 31

32 1 Company Group 2 Products 3 Industry Solutions 4 Operations Strategy and Quality Management 5 IT Strategy 6 Contact 32

Fast Moving Consumer Goods Logistics Q Warehouse Transport Management IT

LTL, Groupage, parcel Time slot management Continuous order tracking Q

Management System (WMS) EAN Code scanning EDI messages DESADV delivery

33 Fast Moving Consumer Goods Logistics Q Warehouse Transport Management IT Management Q Value Added Services Modern high bay rack storage Storage procedure FiFo, FeFo, etc. Cross Docking concepts Procurement and distribution logistics Q FTL/Q LTL, Groupage, parcel Time slot management Continuous order tracking Q Intermodal solutions Refrigerated transports Trailer concepts Warehouse Management System (WMS) EAN Code scanning EDI messages DESADV delivery status Best before and batch management EU-178/2002 retraceability Shrinking Co-Packing Labelling Building of displays Removing 33

Retail Logistics Customer-specific Q Warehouse Solutions Q Value Added Services Milk Run Concepts

hangers Cross Docking concepts Taking over of the goods Unpacking and picking Putting garment on

inner cities and shopping malls Individual delivery rhythms, compensation of seasonal fluctuations

34 Retail Logistics Customer-specific Q Warehouse Solutions Q Value Added Services Milk Run Concepts / Store Delivery Warehousing: Central or regional warehouses Racking/shelving systems Storage on hangers Cross Docking concepts Taking over of the goods Unpacking and picking Putting garment on hangers Country-specific labelling Attachment of security tags Distribution to retail stores in inner cities and shopping malls Individual delivery rhythms, compensation of seasonal fluctuations Delivery directly to the stores Management of loading equipment Shop-to-Shop delivery Return management 34

Logistics for Household Appliances Distribution Q Warehouse Home Delivery Returns Dedicated

Time-sensitive delivery for dealerships Full transparency through comprehensive scanning process

Home delivery with especially trained drivers Coordination of delivery date and time via phone

Recycling of packaging materials Quality control and classification according to customer

35 Logistics for Household Appliances Distribution Q Warehouse Home Delivery Returns Dedicated distribution network with especially trained drivers and industry-specific equipment Time-sensitive delivery for dealerships Full transparency through comprehensive scanning process Special equipment (clamp forklift) Management and tracking of serial numbers for end customer Home delivery with especially trained drivers Coordination of delivery date and time via phone with the customer Installation of household appliances Take back and disposal of old appliances Recycling of packaging materials Quality control and classification according to customer requirements (e.g. first/second choice) Administration of serial numbers Re-storage Re-packaging Recycling / scrapping 35

Automotive Logistics Supply Chain Management Procurement Logistics

operation of an individual supply chain Emergency Management Q

Docking concepts Goods receipt and quality control Electronic

Electronic Data Interchange (EDI) Customs Warehouses Just-in-Time

36 Automotive Logistics Supply Chain Management Procurement Logistics Cross Docking / Q Warehouse Production Logistics Design and operation of an individual supply chain Emergency Management Q Value Added Services Regional forwarding / Milk Runs / Cross Docking concepts Goods receipt and quality control Electronic connection of suppliers Inventory Management and optimisation Electronic Data Interchange (EDI) Customs Warehouses Just-in-Time (JIT) shipments Just-in-Sequence (JIS) shipments Preparation of production and assembly 36

Tyre Logistics Q Warehouse and Handling Q Value Added Services Distribution Special frames for tyres suitable

cut-offs IT-supported processes for loading and unloading Scanning of serial numbers DOT Management Complete

management Parcel and express service for small shipments Distribution via forwarding network, direct shipments

37 Tyre Logistics Q Warehouse and Handling Q Value Added Services Distribution Special frames for tyres suitable for block storage Flexible and variable provision of warehouse areas and staff in peak seasons Late order cut-offs IT-supported processes for loading and unloading Scanning of serial numbers DOT Management Complete wheel service (mounting and balancing) Wash and balancing service Labelling (dispatch labels, EU-labels) Return management Parcel and express service for small shipments Distribution via forwarding network, direct shipments and Milk Runs Online Tracking & Tracing Guaranteed lead times (e.g. 24 hours service) Same Day Deliveries in overcrowded areas 37

Fashion Logistics Transports Q Warehouse Solutions Q Value Added Services

stores Return management Warehousing services Storage of GOH Shelf storage Cross

Country-specific labelling Attachment of security tags Picking of personalized

38 Fashion Logistics Transports Q Warehouse Solutions Q Value Added Services Transports of Garments on Hangers (GOH) International transports Delivery to the stores Return management Warehousing services Storage of GOH Shelf storage Cross Docking services Unpacking and picking Putting garment on hangers Country-specific labelling Attachment of security tags Picking of personalized shipments Embroidering services CAD - Computer Added Design for textiles: pattern making, plotting, etc. 38

39 1 Company Group 2 Products 3 Industry Solutions 4 Operations Strategy and Quality Management 5 IT Strategy 6 Contact 39

Operations Strategy b-i-c Solutions Perfect Implementation LEAN Success Metrics Target Standardisation of the core processes over system and country boundaries Perfect Implementation Creation of

40 Operations Strategy b-i-c Solutions Perfect Implementation LEAN Success Metrics Target Standardisation of the core processes over system and country boundaries Perfect Implementation Creation of added value by avoidance of wastefulness Global transparency of the essential success indicators Benefit Best practice processes and solutions to reach sustainable added value for the customer Reduction of implementation flaws Fast and cost-effective implementation Efficient processes Slim organisation High customer satisfaction Cost optimisation (winwin situation) Identification of operating potentials Creation of benchmarks Visualisation of targets 40

41 Certifications The company group is certified according to: Quality Security Environment Others SQAS ISO 9001 BS OHSAS ISO AEO-F GDP 41

42 Sequrity Sicherheitstechnisches Zentrum GmbH Services in the fields of security, environment and dangerous goods Independent services internal as well as for external clients in Austria and Germany Security Dangerous Goods Environment Health and safety at work Industrial law Fire protection Cargo control AEO-Status Chemical law Poison officer External dangerous goods officer for road, rail, air, ocean and water way transportation Trainings and instructions Environmental officer Waste disposal officer 42

43 1 Company Group 2 Products 3 Industry Solutions 4 Operations Strategy and Quality Management 5 IT Strategy 6 Contact 43

44 Standardised State-of-the-Art IT Systems Front Office Transport Management TMS Vehicle fleet SAUER Network, Air + Ocean LBase Warehouse Management WMS LFS 7 by Ehrhardt + Partner Visibility Tool Lobster LOGsuite CRM Microsoft CRM Back Office Finance SAP Data Warehouse Cognos und MIS TM1 44

45 1 Company Group 2 Products 3 Industry Solutions 4 Operations Strategy and Quality Management 5 IT Strategy 6 Contact 45

Contact Headquarter: Gewerbegebiet Nord 5 A-5204 Strasswalchen Tel.: +43 (0)50145-0 office@quehenberger.com www.quehenberger.com www.facebook.

46 Contact Headquarter: Gewerbegebiet Nord 5 A-5204 Strasswalchen Tel.: +43 (0) office@quehenberger.com

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