Parcel Post Parcels within Australia May _PostChargesBookletCover /5/08 2:15:36 PM

Transcription

1 Parcel Post Parcels within Australia _PostChargesBookletCover /5/08 2:15:36 PM

2 Parcel Post Guide 1 Australia Post Headquarters GPO Box 1777 MELBOURNE VIC 3001 PARCEL POST GUIDE MAY 2008 Amendment 2008/1P Authorised by C Koo, Group Manager Parcels, Australian Postal Corporation Purpose The Parcel Post Guide contains the standards of the Australian Postal Corporation regarding Parcel Post services within Australia. The Parcel Post Guide is revised and published periodically. Terms and conditions of service Under the Australian Postal Corporation Act 1989, the Board of the Australian Postal Corporation determines the terms and conditions that apply to postal services. Terms and conditions are contained in the Australia Post Terms and Conditions (APTC) and Determination of Postage Charges (Rates Determination), which are available on the Internet at Disclaimer Although Australia Post has made every effort to ensure the accuracy of the contents of this Post Guide at the time of publication, Australia Post makes no warranty, guarantee or representation regarding the correctness, completeness, reliability, suitability or currency of this Post Guide. The information in this Post Guide may be revised at any time and services may be modified, added to or withdrawn without notice. Up-to-date information can be obtained from any post office. Australia Post shall not be liable to any person, whether a purchaser of this Post Guide or not, for any loss or damage of any kind whatsoever arising from any errors or omissions in this Post Guide or from reliance placed upon all or any part of the contents of this Post Guide. Instructions Please file this Parcel Post Guide within the Post Guides cover as it contains references to other Post Guides in the series. Other current Post Guides are: General Post Guide Amendment No. 04/1G Letter Post Guide Amendment No. 05/1L International Post Guide Amendment No. 07/1 Dangerous & Prohibited Goods and Packaging Post Guide Amendment No. 2005/1D ABN

3 2 Parcel Post Guide Addressing and distribution requests Change of address New Post Guide subscriptions Additional copies of Post Guide Copy the order form at the back page of this Post Guide and send the completed copy to: Post Guide Australia Post GPO Box 1777 MELBOURNE VIC 3001 Or send a facsimile of the form to: (03) Or Kaye.macnee@auspost.com.au Editorial suggestions Is any information not clear or confusing? Have you found a mistake such as a misspelled or incorrect word? Do you find this Directory easy to use? Can you easily find what you need? Have you any suggestions for improving this Post Guide? We aim to make this Post Guide: easy to use easy to read accurate and complete. We welcome ideas from all Australia Post staff and customers that will help us in this aim. Send your comments, suggestions, brickbats or bouquets to: Editor Post Guide Australia Post HQ GPO Box 1777 MELBOURNE VIC 3001 or send a fax to (03) Please include references to page numbers, where appropriate. Also, let us know how to contact you, as we will acknowledge all contributions. Many thanks. Editor Post Guide.

4 Parcel Post Guide 3 Table of Contents How to use this Post Guide...5 Section 1 Summary of allowable Parcel Post service combinations...6 Section 2 Dangerous goods declaration...7 P2.1 Dangerous and Prohibited Goods... 7 P2.2 Parcels that must bear a dangerous goods declaration... 7 P2.3 Locations where surface parcels may be carried by air... 9 Section 3 Parcel Post General provisions...10 P3.1 Scope Definition of Australia...10 P3.2 International Mail Security Arrangements...10 P3.3 Customs regulations apply to the following postcodes...11 P3.4 How big? How small? How heavy?...11 P3.5 Cubic weight...12 P3.6 Cubing policy...12 P3.7 Parcel Post charges and charging zones...12 P3.8 Unclaimed, undeliverable, refused and withdrawn parcels...15 P3.9 Compensation and Extra Cover...15 P3.10 Change-of-address (redirection) and holding services...15 P3.11 Enquiries and complaints...15 Section 4 Express Post Parcels, Express Post Satchels and Express Post Platinum...16 P4.1 Express Post service description...16 P4.2 The Express Post networks...18 P4.3 How to use Express Post satchels...19 P4.4 How to use Express Post parcels...19 P4.5 Lodgement times...20 P4.6 Express Post Platinum Service description...20 P4.7 Express Post Platinum networks...22 P4.8 How to use Express Post Platinum...23 Section 5 Prepaid Parcel Post Satchels...24 P5.1 Service description...24 P5.2 How to use Parcel Post satchels...24 Section 6 Regular Parcels...25 P6.1 Service description...25 P6.2 How to use Regular parcels...26 Section 7 Cash-on-delivery (COD) service...27 P7.1 Service description...27 P7.2 How to use COD...28 Section 8 Local Delivery service in country areas...29 P8.1 Service description...29 P8.2 Lodgement conditions...29 P8.3 Postcode areas eligible for the Local Delivery service...30 Section 9 Reply Paid Parcel service...31 P9.1 Service description...31 P9.2 How to apply for a Reply Paid Parcel contract...31 P9.3 Obligations of a Reply Paid customer...31 P9.4 Variations to the Reply Paid Service contract...32 P9.5 Cancellation of a Reply Paid Service contract...32 P9.6 Addressing standards for Reply Paid parcels...33

5 4 Parcel Post Guide Section 10 Registered Post...34 P10.1 Service description...34 P10.2 Proof of posting and delivery...35 P10.3 How to use Registered Post...36 P10.4 Delivery Confirmation...36 P10.5 Person-to-Person delivery...37 Section 11 Extra Cover...38 Section 12 Key Return service...39 Section 13 Articles for the blind...40 Section 14 Medical Educational Remote Area Parcel Service...41 P14.1 Service description...41 P14.2 Eligible medical parcels...41 P14.3 Eligible educational parcels...41 P14.4 Eligible postcodes...41 P14.5 Special prices...42 P14.6 How to access the service...42 Section 15 Preparation of Parcel Post mail...43 P15.1 Addressing...43 P15.2 General packaging considerations...43 P15.3 Some useful packing pointers...44 P15.4 Postpak products...44 P15.5 Plastic wrapping and covers...45 P15.6 Payment of postage...45 INDEX...46

6 Parcel Post Guide 5 How to use this Post Guide This Post Guide contains detailed reference material about the Australia Post Parcel Post services within Australia. We have tried to avoid unnecessary duplication. This has meant a certain amount of cross-referencing. To help you go directly to the correct place in this Post Guide or in another Australia Post publication, we show here the most common questions asked and the quick way to find the right answers. A numeric reference, for example P1.2, refers to the section number. A reference in italics, for example Post Charges, refers to another Australia Post publication. Before you file this Post Guide, take a little time to understand the way it structures its information. This will save you time later when you need to find something in a hurry. What are the features of each main parcel service? What are the delivery times? See Post Charges. Summary of service combinations Section 1 Express Post parcels and satchels Section 4 Prepaid Parcel Post satchels Section 5 Regular parcels Section 6 What contents are prohibited? Dangerous goods declaration Section 2 Also, see Dangerous and Prohibited Goods & Packaging Post Guide. What supplementary services are available? What special services are available? How do I prepare a parcel for the post? Key return service Section 12 Articles for the blind Section 13 Medical Educational Remote Area Service Section 14 Cash on delivery (COD) Section 7 Local delivery in country areas Section 8 Reply Paid Section 9 Registered Post Section 10 Extra Cover Section 11 Delivery Confirmation P10.4 Person-to-Person delivery P10.5 Preparation of mail Section 15 What is cubing? See back cover. What about customer services? For change of address, unclaimed, undeliverable or refused mail, and withdrawal from the post, see the General Post Guide. What if I have other queries? Check: the detailed table of contents on pages 3 and 4 the index on pages 47 and 48 If you cannot find what you need, telephone

7 6 Parcel Post Guide SECTION 1 SUMMARY OF ALLOWABLE PARCEL POST SERVICE COMBINATIONS P1.1 Supplementary services available in the main Parcel Post services The table shows the supplementary services that Australia Post permits in each of the three main Parcel Post services. Refer to the relevant section in this guide for details of each service. Supplementary Services Reply Paid COD Registered Post Extra Cover Regular Parcels Express Post Parcel Post Satchels See Section 9 See Section 7 See Section 10 See Section 11 See Section 9 Delivery See P10.4 Confirmation Person-to-Person See P10.5 delivery Local Delivery See Section 8 Medical Education Remote Area Parcel Service P1.2 Supplementary service combinations available with Regular Parcels The table shows the conditions that apply to supplementary services used in combination with Regular Parcels. Supplementary service Reply Paid COD Registered Post Extra Cover Delivery Confirmation Person-to-Person delivery Local delivery Condition Available only to customers with a Reply Paid Service Contract. Available for all Regular parcels. Available for all Regular parcels and prepaid Parcel Post satchels. Available only with COD or Registered Post. Available only with Registered Post (excluding prepaid Parcel Post satchels). Available only with Registered Post (excluding prepaid Parcel Post satchels). Available only in the designated country postcode areas.

8 Parcel Post Guide 7 SECTION 2 DANGEROUS GOODS DECLARATION P2.1 Dangerous and prohibited goods Certain items must not be posted in parcels. Certain items may be carried in parcels only if they meet certain conditions and are packed in a specific manner. P2.1.1 Dangerous and Prohibited Goods & Packaging Post Guide The Dangerous and Prohibited Goods & Packaging Post Guide ( ) prohibits the lodgement of articles in all nine classes of dangerous goods. Each class is illustrated below with some examples of common substances that fall (or might fall) into the class. If you have any doubts about a particular substance, consult the Dangerous and Prohibited Goods & Packaging Post Guide ( ) for more details. Class 1 Explosives Ammunition Fireworks Igniters. Class 2 Gases flammable gas, non-flammable, non-toxic gas and toxic gas Aerosol products Carbon dioxide gas Cigarette lighters, butane. Class 3 Flammable liquids Alcohol Flammable paint and thinners Flammable varnish removers. Flammable perfumery products Class 4 Flammable solids Magnesium, metallic Matches of all kinds Zinc powder. Class 5 Oxidising substances and organic peroxides Adhesives, some Bleaching powders, some Dyes, hair or textile, made of organic peroxides Fibreglass repair kits. Class 6 Toxic (Poisons) and Infectious substances, including drugs and medicines Exceptionally, Australia Post accepts drugs and medicines in prescription quantities and non-dangerous perishable biological substances when packed and transmitted in the prescribed manner. For the prescribed conditions, see Dangerous and Prohibited Goods & Packaging Post Guide ( ). Class 7 Radioactive materials Class 8 Corrosives Cleaning liquids, corrosive Paint or varnish removers Thermometers, mercury filled. Class 9 Miscellaneous Magnetised materials Genetically modified organisms (GMOs) Oiled paper Polymerisable materials. P2.1.2 Sender s responsibility The sender of a parcel is responsible for complying with the conditions for dangerous and prohibited goods contained in Dangerous and Prohibited Goods and Packaging Post Guide ( ). P2.2 Parcels that must bear a dangerous goods declaration Any domestic non-letter article that requires carriage by air must bear an Aviation Security and Dangerous Goods Statement. Pilots of aircraft and Australia Post staff at hand-over points must be certain that each article in an Australia Post consignment complies with Civil Aviation Safety Regulations.

9 8 Parcel Post Guide The table shows the lodgement conditions that require the declaration for each of the main Parcel Post services. Service Express Post parcel Express Post satchel Express Post Platinum satchel Parcel Post satchel Regular Parcel addressed to any location where surface carriage may be by air see P2.3 Lodgement condition The sender has signed the declaration on the Express Post label. The sender has signed the declaration on the Express Post satchel. The sender has signed the declaration on the Express Post Platinum satchel. The sender has signed the declaration on the Parcel Post satchel. The sender has affixed a signed Aviation Security and Dangerous Goods Statement Australia Post label P2.2.1 Form of declaration If the Aviation Security and Dangerous Goods Declaration label ( ) is not available for a Regular Parcel or a Local Delivery Parcel, the sender may endorse the front of the parcel: AVIATION SECURITY AND DANGEROUS GOODS DECLARATION: THE SENDER ACKNOWLEDGES THAT THIS ARTICLE MAY BE CARRIED BY AIR AND WILL BE SUBJECT TO AVIATION SECURITY AND CLEARING PROCEDURES; AND THE SENDER DECLARES THAT THE ARTICLE DOES NOT CONTAIN ANY DANGEROUS OR PROHIBITED GOODS, EXPLOSIVES OR INCENDIARY DEVICES. ARTICLES WITHOUT THIS DECLARATION COMPLETED WILL NOT BE CARRIED BY AIR. A FALSE DECLARATION IS A CRIMINAL OFFENCE. (NAME/SIGNATURE). The declaration is valid only if: the sender has signed the declaration the parcel shows the return address of the sender. P2.2.2 Contract parcels Contract parcels to a location where surface parcels may be carried by air must bear an Aviation Security and Dangerous Goods Declaration label ( ) or an imprint that reads: AVIATION SECURITY AND DANGEROUS GOODS DECLARATION: THE SENDER ACKNOWLEDGES THAT THIS ARTICLE MAY BE CARRIED BY AIR AND WILL BE SUBJECT TO AVIATION SECURITY AND CLEARING PROCEDURES; AND THE SENDER DECLARES THAT THE ARTICLE DOES NOT CONTAIN ANY DANGEROUS OR PROHIBITED GOODS, EXPLOSIVES OR INCENDIARY DEVICES. ARTICLES WITHOUT THIS DECLARATION COMPLETED WILL NOT BE CARRIED BY AIR. A FALSE DECLARATION IS A CRIMINAL OFFENCE. (NAME / SIGNATURE). P2.2.3 Australia Post action if declaration not made If a person presents an eligible article for lodgement at a post office and cannot give an assurance that the contents are not dangerous or prohibited, Australia Post will not accept the article for carriage. If Australia Post discovers an Express Post parcel or satchel or an Express Post Platinum satchel in a gold street post-box with the declaration unsigned, Australia Post will forward or send the article in the Regular parcel service. The Express Post delivery guarantee no longer applies.

10 Parcel Post Guide 9 P2.2.4 Australia Post action with suspicious articles If Australia Post has grounds for reasonable suspicion that an article contains dangerous or prohibited goods, Australia Post may open the article for inspection at any point during its postal carriage. The Australian Postal Corporation Act, 1989 authorises Australia Post to dispose of contents that are prohibited, dangerous or become physically offensive during carriage. P2.3 Locations where surface parcels may be carried by air The table shows the postcodes of those Australian locations where surface carriage of post may involve shipment by air. All parcels addressed to these postcodes require an Aviation Security and Dangerous Goods Statement. Parcels to these postcodes that do not have a signed statement may be returned to sender. State Postcodes New South Wales Queensland South Australia Northern Territory Western Australia Tasmania

11 10 Parcel Post Guide SECTION 3 PARCEL POST GENERAL PROVISIONS Unless specifically stated otherwise, the provisions in this section apply to all Parcel Post and Express Post services. P3.1 Scope Definition of Australia The conditions of service of the Parcel Post apply to all places within Australia. The following places are within Australia: Lord Howe Island NSW 2898 Australian Antarctic Territory TAS 7151 Territory of Heard Island and McDonald Islands TAS The conditions also apply to: Christmas Island (Indian Ocean) WA 6798 Cocos (Keeling) Islands WA 6799 Norfolk Island NSW All parcel charges to Christmas Island (6798), Cocos (Keeling Islands (6799) Norfolk Island (2899) and the Australian Antarctic Territories (7151), except postage prepaid products, are GST free. P3.2 International mail security arrangements Following Federal Government requirements in December 2002, Australia Post has implemented a series of specific security measures for the acceptance and processing of international mail. Australia Post customers are required to provide acceptable Photo or Signature identification when lodging international mail. Failure to provide identification will result in mail being delayed. Further, Australia Post will not accept international mail unless the necessary Customs documentation is completed and signed. Australia Post will also apply these security measures to: International Sea Mail; Mail addressed to Australian external territories (Christmas Island, Cocos (Keeling) Islands, Norfolk Island, Australian Antarctic Territory and Territory of Heard Island & McDonald Island); and Defence Force Mail that requires customs documentation, refer to Section 4 of International Post Guide ( ) Photo or Signature Identification Acceptable forms of Photo or Signature Identification include: Drivers Licence issued by an Australian State or Territory (with a photograph) Passport (with a photograph) Government issued ID Bank Credit/Debit Card Tertiary Student ID (with a photograph)

12 Parcel Post Guide 11 P3.3 International Customs regulations apply to the following postcodes Customs regulations apply to the following places. Christmas Island (Indian Ocean) WA 6798 Cocos (Keeling) Islands WA 6799 Norfolk Island NSW Australian Antarctic Territory 7151 Territory of Heard Island and McDonald Island 7151 The table shows the required customs documentation. For the other customs regulations that apply, refer to the International Post Guide ( ). Service Contents Required documentation Parcels and satchels without Extra Cover Regular Parcels with Extra Cover Up to 2 kg in weight and up to $500 in value More than 2 kg in weight More than $500 in value All P3.4 How big? How small? How heavy? (CN22) (C231/CP72) (C231/CP72) (C233/CP74) The following guidelines applies to non-contract parcels. Different size restrictions may apply to contract parcels as detailed in individual Business Parcel Contracts. A maximum parcel length of 105cm applies to all articles unless approved in writing from the Group Manager, Parcels Group. P3.4.1 Maximum weight The maximum allowed weight of a parcel lodged at a post office is 20 kg. P3.4.2 Maximum size The length of the greatest linear dimension of a parcel must not exceed 105 cm. The girth of a parcel must not exceed 140 cm. Some examples of how to measure the length and girth follow. Length Cylinders If the parcel is a long cylinder, its axis (length) must not exceed 105 cm and its circumference (girth) must not exceed 140 cm. Boxes If the parcel is box-shaped, then its length (its longest dimension) must not exceed 105 cm. The girth is achieved by measuring around all the other dimensions and must not exceed 140 cm. Eg. a parcel measuring 50cm long, 30cm high & 40cm wide (0.3m) + (0.3m) + (0.4m) + (0.4m) = Girth 140cm (1.4m) Irregular shapes If the parcel is irregular in shape, its length is the distance between the two furthest-apart points on the surface of the article and must not exceed 105 cm. The girth, measured around the 'fattest' part of the article at right angles to its length, must not exceed 140 cm. Length Length Girth/ Circumference Girth Girth

13 12 Parcel Post Guide P3.4.3 Minimum size The girth of a parcel must be at least 16 cm. For example, a broom handle or a pencil-shaped parcel is not acceptable. If the parcel is box-shaped, both its length and its width must be at least 5 cm. P3.5 Cubic weight Australia Post assesses the weight for parcels over 1kg that are square or rectangular in shape, as whichever is the greater of: the actual weight in kilograms the volume in cubic metres multiplied by 250 ie. the cubic weight. See the back cover of this guide for how to calculate the cubic weight of a parcel. P3.6 Cubing policy For parcels over 1kg that are square or rectangular in shape, Australia Post will assess charges according to their actual weight equivalent, whichever is greater. The cubic weight is the parcel s volume in cubic metres multiplied by 250. Australia Post reserves the right to also apply cubic charges to a parcel weighing less than 1kg, and to parcels that are irregular P3.7 Parcel Post charges and charging zones P3.7.1 Basis of Parcel Post Charges The table shows the basis of charges in each of the Parcel Post services. Service Charges Regular Parcel up to 500 g A basic charge to anywhere in Australia. Parcel Post Satchel Customers prepay postage to anywhere in Australia on purchase of the satchel. Discounts are available for bulk purchases. Regular Parcel over 500 g A basic charge that depends on whether the parcel is for delivery in the same state or interstate plus a distance charge per kg based on the lodgement and destination zones Local Delivery Parcel A basic charge that depends on whether the parcel exceeds 500 g and whether carriage by air is necessary For details of the charges, refer to the Post Charges Booklet ( ).

14 Parcel Post Guide 13 P3.7.2 Parcel Post charging zones The table shows all Australian Postcodes and their equivalent Parcel Post zones. These zones determine the distance charge component of Express Post parcels and Regular parcels over 500 g. State Postcodes Zone Special conditions ACT N2 Deemed to be in NSW for charging purposes N2 Deemed to be in NSW for charging purposes Northern Territory NT1 New South Wales N N N2/Q1 Use whichever zone offers the lower charge N N N N N N2/V2 Use whichever zone offers the lower charge N V2 Deemed to be in Victoria for charging purposes N V2 Deemed to be in Victoria for charging purposes 2716 N V2 Deemed to be in Victoria for charging purposes N V2 Deemed to be in Victoria for charging purposes N N S2 Deemed to be in South Australia for charging purposes N N1 Victoria V V V V V V V2/N2 Use whichever zone offers the lower charge V2

15 14 Parcel Post Guide P3.7.2 Parcel Post charging zones continued VIC - continued V V V V V V V V V V V1 Queensland Q Q1/N2 Use whichever zone offers the lower charge Q Q Q Q Q Q Q Q Q Q Q Q Q Q4 South Australia S S S1 Western Australia W W W W3 Christmas Island (Indian Ocean) customs regulations apply see P W3 Cocos (Keeling) Island customs regulations apply see P W1 Tasmania T1

16 Parcel Post Guide 15 P3.8 Unclaimed, undeliverable, refused and withdrawn parcels For the conditions that apply to unclaimed, undeliverable, refused and withdrawn parcels, refer to Section 5 of General Post Guide ( ). P3.9 Compensation and Extra Cover For the conditions that apply to compensation and Extra Cover, refer to Section 6 of General Post Guide ( ). Also, see Sections 10 and 11 of this guide Registered Post and Extra Cover. P3.10 Change-of-address and holding services For the conditions that apply to change-of-address and holding services, refer to Section 7 of General Post Guide ( ). P3.11 Enquiries and complaints People with an inquiry or complaint about damage, delay or loss of a parcel, should contact an office of Australia Post and provide full details. P Lodgement of enquiry or complaint Senders or addressees may lodge enquiries or complaints: on the enquiry form available at any office of Australia Post by post or telephone, if attendance at an office is inconvenient. P Non-delivery Australia Post accepts an enquiry or a complaint about non-delivery of a parcel article if: the applicant can describe the parcel and give sufficient lodgement details sufficient time has elapsed to allow the parcel to reach its destination in the ordinary course of carriage the applicant can provide reasonable evidence that the parcel was posted and has not yet been delivered the applicant makes the enquiry within one year of the lodgement. Action by Australia Post for non-delivery enquiries The table shows the Australia Post action for non-delivery enquiries. Service Ordinary Post Express Post Express Post Platinum Registered Post Parcels with Extra Cover Delivery Confirmation Action taken No search Search at the delivery office Search at the delivery office Search at the delivery office Search at the delivery office Search at the delivery office Australia Post returns undeliverable articles found in the mail to the sender, if possible. P Delayed delivery Anyone making an enquiry or complaint about delayed delivery should, if possible, submit the envelope or the cover of the delayed article in the condition in which they received it. P Information not to be divulged Australia Post does not give information about postal articles or electronic mail messages that pass through a post office, except to the person to whom the article or message is addressed.

17 16 Parcel Post Guide SECTION 4 EXPRESS POST PARCELS, EXPRESS POST SATCHELS AND EXPRESS POST PLATINUM P4.1 Express Post Service description The Express Post service provides: a guaranteed next-business-day delivery service for parcels and satchels correctly posted on a business day between places specified in Express Post networks low next-business-day delivery costs further savings for the bulk purchase of Express Post Satchels. For details of the Express Post Letter service, refer to the Letter Post Guide ( ). Post charges Express Post charges are in the Post Charges Booklet ( ). P4.1.1 Supplementary services Supplementary services, such as Extra Cover or COD, are not available with Express Post. P4.1.2 Reply Paid Customers with a Reply Paid Service Contract may use Express Post Parcels and Satchels for the return of parcels refer to Section 9. P4.1.3 The Express Post guarantee Australia Post guarantees next-business-day delivery over specified routes within an Express Post network to all Express Post parcels and satchels that bear a signed Aviation Security and Dangerous Goods Statement and are correctly lodged by the published lodgement time. Should Australia Post fail to deliver on the next business day, the sender receives a free equivalent-value Express Post satchel or a refund of postage for an Express Post parcel on presentation of the customer receipt. The Express Post guarantee does not apply to articles that: are addressed to a postcode not included in an Express Post network see P4.2 are lodged in an Express Post satchel from which the OFFICIAL USE ONLY barcode strip has been removed bear an Express Post parcel label from which the OFFICIAL USE ONLY barcode strip has been removed on which the Aviation Security and Dangerous Goods Statement, has not been signed by the sender Australia Post treats such an article as a Regular Parcel and forwards it by surface mail or returns it to the sender are addressed to roadside delivery addresses in Tasmania, Victoria, South Australia or Western Australia are incorrectly or inadequately addressed have been incorrectly lodged in a red street post box weigh more than the weight limit of the respective satchels bear insufficient postage. P4.1.4 Parcels and satchels travelling outside an Express Post guaranteed network For parcels and satchels sent to or from a location that is not in an Express Post guaranteed network, Australia Post provides the fastest possible delivery using its normal network arrangements. The guarantee does not apply to these articles. P4.1.5 Valuable items Do not use Express Post to send valuable items such as cash, bullion, precious stones or negotiable securities. Australia Post accepts no liability for the loss of or damage to such items in Express Post. Refer to P Articles that you should always send by Registered Post.

18 Parcel Post Guide 17 P4.1.6 Delivery Usually, Express Post articles addressed to a post office box receive an early morning delivery. Express Post articles addressed to a street address receive normal postal delivery. If an item for delivery in the guaranteed network is not delivered on the next working business day after posting, you can call to check the delivery date of an Express Post article. You must have retained the SENDER TO KEEP label or the receipt and know the delivery address and the lodgement place and time. P4.1.7 Basis of Express Post Charges Service Express Post satchel Express Post Platinum satchel Express Post parcel up to 500 g Express Post parcels over 500 g Charges Customers prepay postage to anywhere in Australia on purchase of the satchel. Discounts are available for bulk purchases A basic charge to anywhere in Australia A basic charge that depends on whether the parcel is for delivery in the same state or interstate plus a distance charge per kg based on the lodgement and destination zones For Express Post charging zones refer to P3.7.2 Parcel Post charging zones

19 18 Parcel Post Guide P4.2 The Express Post networks P4.2.1 The Express Post interstate network The table shows the places and postcodes in the Express Post interstate network. State or Territory City or district Postcodes ACT Canberra CBD Canberra suburbs ; ; NSW Sydney CBD ; Sydney suburbs ; ; ; Gosford Newcastle ; Tweed Heads/ Murwillumbah Wollongong Victoria Melbourne CBD ; Melbourne suburbs ; ; 3340#; ; 3750#- 3755#; 3757#; ; 3782; ; ; 3810#; ; ; #; Geelong Ballarat 3350; Bendigo 3550; Shepparton/Mooroopna/ # Kialla Seymour La Trobe Valley 3825; Queensland Brisbane CBD Brisbane suburbs Gold Coast ; 9726; 9728; 9729 Booval/Ipswich Toowoomba 4350; Strathpine/Caboolture ; 4520 Sunshine Coast Maryborough City 4650# Hervey Bay City 4655# Bundaberg City 4670# South Australia Adelaide CBD ; Adelaide suburbs ; Western Australia Perth CBD ; for delivery only to other CBD postcodes: ; ; ; ; ; ; ; ; 7250; Tasmania Hobart CBD Hobart suburbs ; ; 7055; 7842 Northern Tasmania # Service guaranteed in townships only in these postcodes. + Service guaranteed to Mail Centre post office boxes only.

20 Parcel Post Guide 19 P4.2.2 The Express Post intrastate networks Within each State, Express Post provides guaranteed next-business-day delivery between the primary metropolitan area of the capital and main provincial centres. The Express Post intrastate networks of Victoria, Queensland and Tasmania also link provincial centres with each other. Ask at your local office of Australia Post for the Express Post service it can provide or call or visit P4.3 How to use Express Post Satchels P4.3.1 Express Post Satchels The Express Post satchel service is available only if you use the special prepaid Express Post satchels. The price of each satchel includes the Express Post charge to any Australian destination. The table shows the available Express Post Satchels. Dimensions Maximum weight Suitable for 355 mm 220 mm 500 gm Video cassettes and other small items. 405 mm 310 mm 3 kg Large books and other bulky items. Satchels are available singly or in packs of 10, with discounts for bulk purchases. Refer to the Post Charges Booklet ( ). Larger satchels are also available under contract conditions. P4.3.2 Preparation and lodgement of Express Post Satchels With Express Post Satchels, there are no stamps to buy or postage to calculate: purchase your Express Post satchel place your article in the satchel make sure it does not exceed the permitted maximum weight complete the address details and the sender s details on the front of the satchel sign the Aviation Security and Dangerous Goods Statement on the satchel remove and retain the SENDER TO KEEP lift-and-peel tab from the front of the satchel lodge in a gold street post-box or over the counter at an office of Australia Post. P4.4 How to use Express Post Parcels P4.4.1 Express Post parcel labels If your article is unsuitable for a satchel or weighs more than 3 kg, you can obtain Express Post parcel labels from any office of Australia Post. Australia Post requires an Express Post parcel label on all Express Post parcels. The table shows the available labels. NSW VIC and TAS QLD SA and NT WA P4.4.2 Preparation and lodgement of Express Post parcels To prepare and lodge your Express Post parcel: prepare and pack your parcel see Section 15 and obtain an Express Post parcel label complete the delivery address and the sender s address on the label sign the Aviation Security and Dangerous Goods Statement on the label either weigh the parcel and assess postage at the Express Post parcel rate or take it to an office of Australia Post for weighing and assessment affix the necessary postage stamps, a postage meter imprint or a postage label to the Express Post parcel label affix the Express Post parcel label to the front of the parcel having removed the tear-off Customer Receipt lodge at the counter of an office of Australia Post and have the Customer Receipt completed and postmarked by the counter officer keep the completed Customer Receipt as your record of posting.

21 20 Parcel Post Guide P4.5 Lodgement times P4.5.1 Express Post gold street post-boxes Post your Express Post satchels in an Express Post gold street post-box by 6 pm on any business day. The following places have earlier post-by times (ask your local office for details): Perth metropolitan area, outside the CBD many provincial centres P4.5.2 Lodgement over the counter Lodge your Express Post parcels over the counter at any office of Australia Post by the advertised Express Post post-by time. At larger offices in metropolitan areas, this is 5 pm. P4.6 Express Post Platinum Service description Express Post Platinum is a premium service that provides: Guaranteed delivery by midday next business day to business addresses within the published network. Delivery by 5.00pm is guaranteed to residential addresses within the network. Proof of delivery. Provided by obtaining the addressee s signature at the time of delivery. Track and trace. Within the guaranteed network Express Post Platinum items will have their barcode read at key processing points on delivery. This information will be available to customers on Australia Post s web site. Proof of posting. If posted at a post office counter within the Express Post Platinum network, a removable flap on the satchel will be date stamped by the counter officer and given to you as a record of lodgement. A choice of two pre-paid satchels, one for items up to 500 grams and one for items up to 3 kilograms. Lodgement options. Satchels can either be lodged in Express Post GOLD boxes, or over the counter at retail outlets. Post Charges Express Post Platinum charges are in the Post Charges Booklet ( ). P4.6.1 Supplementary services Supplementary services such as insurance, Reply Paid and COD are not available with Express Post Platinum. P4.6.2 Express Post Platinum Guarantee Australia Post guarantees delivery by midday next business day to business addresses and delivery to residential addresses by 5.00pm next business day over the routes specified in the published service network, provided the satchel is correctly posted on a business day Monday to Friday. If we do not deliver as promised, the sender will receive a free Express Post Platinum satchel of the same type. The Express Post Platinum guarantee does not apply to articles: On which the Aviation Security and Dangerous Goods Statement has not been signed by the sender. Which weigh more than the weight limit printed on the satchel. Addressed to a location not included in the Express Post Platinum network see P4.7. Addressed to a roadside delivery address in Victoria, Western Australia, South Australia or Tasmania. Lodged at a location not included in an Express Post Platinum network see P4.7. From which the OFFICIAL USE ONLY barcode strip has been removed. Which are incorrectly or inadequately addressed. Incorrectly lodged in a red street posting box. P4.6.3 Satchels travelling outside an Express Post Platinum network For satchels sent to or from a location not included in an Express Post Platinum network, Australia Post provides the fastest delivery using its normal network arrangements. The guarantee does not apply to these satchels. A signature is still obtained on delivery.

22 Parcel Post Guide 21 P4.6.4 Valuable items Do not use Express Post Platinum to send valuable items such as cash, bullion, precious stones or negotiable securities. Australia Post accepts no liability for the loss of, or damage to, such items lodged in an Express Post Platinum satchel. Refer to P Articles that should be sent by Registered Post. P4.6.5 Delivery The current delivery status of an Express Post Platinum item sent within the network can be checked on Australia Post s web site. To do this, you must have retained the SENDER TO KEEP barcode number label. If an Express Post Platinum item has not been delivered as promised, you can call to check on that item s status. To do this you must have retained the SENDER TO KEEP barcode number label and know the delivery address and the lodgement place and time. P4.6.6 Delivery to PO Boxes Express Post Platinum satchels addressed to PO Boxes may not be delivered until after the normal PO Box delivery time.

23 22 Parcel Post Guide P4.7 Express Post Platinum Networks The Express Post Platinum national network differs from the Express Post network by including many Perth suburbs and excluding some outer metropolitan areas in other capital cities. It also excludes some provincial areas from the national network. The area covered by the State networks is also more restricted. National Network For delivery by midday next business day, Express Post Platinum satchels can be sent between all the capital cities, excluding some outer metropolitan areas, Darwin, and a number of major provincial cities. State or Territory City or district Postcodes ACT Canberra and suburbs ; ; NSW Sydney and suburbs ; ; ; ; ; ; 2157; ; ; ; 2234; ; ; 2748; ; 2760; ; ; 2773 Gosford region Newcastle Wollongong Area Victoria Melbourne and suburbs ; ; ; ; ; ; 3134#; ; ; ; ; 3211; Geelong and suburbs Morwell 3840 Queensland Brisbane and suburbs Gold Coast ; ; ; 9726; Ipswich 4305 City of Toowoomba 4350 Strathpine/Caboolture South Australia Adelaide and suburbs ; ; ; ; Western Australia Perth and suburbs ; ; ; ; ; Tasmania Hobart and suburbs ; ; 7055 Launceston Service not available for items sent from WA and Launceston to QLD locations outside Brisbane and suburbs # Ringwood only State Networks Between a State capital city and selected provincial centres (within that State) and in some States between those provincial centres.

24 Parcel Post Guide 23 P4.8 How to use Express Post Platinum To use the Express Post Platinum service you must use the special pre-paid Express Post Platinum satchels. These satchels are available in the following two sizes: Maximum Weight Dimensions 500 grams 230mm x 353mm 3 kilograms 310mm x 405mm Discounts are available for satchels purchased in packs of ten. P4.8.1 Preparation and lodgement of Express Post Platinum satchels With Express Post Platinum satchels there are no stamps to buy or postage to calculate, you: Purchase an Express Post Platinum satchel. Place the item in the satchel, making sure it does not exceed the maximum weight. Complete the address on the front of the satchel and the sender s details on the back. Sign the Aviation Security and Dangerous Goods Statement on the satchel. Remove the SENDER TO KEEP lift and peel barcode number tab from the front of the satchel and affix it to the extended closing flap of the satchel. Lodge it either in an Express Post GOLD street posting box by 6.00pm (earlier in some localities) or over the counter of a post office within the Express Post Platinum network by that office s Express Post closing time. If lodging in an Express Post GOLD box, tear off and retain the customer receipt section of the closing flap prior to posting. P4.8.2 Proof of posting at a post office counter All Express Post Platinum satchels posted over a post office counter will have the customer receipt on the extended closing flap date stamped, in the place indicated, by the accepting counter officer. The customer receipt will then be removed from the satchel and be given to you, as your proof of posting.

25 24 Parcel Post Guide SECTION 5 PREPAID PARCEL POST SATCHELS P5.1 Service description The Parcel Post satchel service provides: an economical and easy way to send a parcel the purchase price of the satchel includes prepaid postage to anywhere in Australia no postage to assess or stamps to buy further savings for the bulk purchase of Parcel Post satchels. Post charges Parcel Post satchel prices are in the Post Charges Booklet ( ). P5.1.1 Supplementary services available Supplementary services, such as Registered Post and Extra Cover are available with Parcel Post satchels. P5.1.2 Supplementary services not available Supplementary services, such as Reply Paid, COD, Person-to-Person and Delivery Confirmation (card) are not available with Parcel Post satchels. P5.1.3 Delivery standards and timetable Parcel Post satchels provide Australia-wide coverage. The delivery timetable is the same as for Regular Parcels see Post Charges Booklet ( ). P5.1.4 Valuable items Refer to P Articles that you should always send by Registered Post. P5.2 How to use Parcel Post Satchels P5.2.1 The available Parcel Post satchels The Parcel Post satchel service is available only if you use the special prepaid Parcel Post satchels. The price of each satchel includes the Parcel Post charge to any Australian destination. The table shows the available Parcel Post satchels. Dimensions Maximum weight Suitable for 355 mm 220 mm 500 gm DVD s, video s and small items. 405 mm 310 mm 3 kg Large books, clothing, shoes and other bulky items. Satchels are available singly or in packs of 10, with discounts for bulk purchases. Refer to the Post Charges Booklet ( ). P5.2.2 Preparation and lodgement of Parcel Post Satchels With Parcel Post satchels there are no stamps to buy or postage to calculate: purchase your Parcel Post satchel purchase and affix a prepaid Registered Post label when proof of delivery with signature is required place your article in the satchel make sure it does not exceed the permitted maximum weight complete the address on the front of the satchel and the sender s details on the back sign the Aviation Security and Dangerous Goods Statement on the satchel if the satchel is addressed to any of the places in P3.3, complete and attach the appropriate customs declaration lodge over the counter at an office of Australia Post or in a red street post-box if the size of the aperture permits. When using the Registered Post service, lodge over the counter at an office of Australia Post when Extra Cover and proof of posting is required

26 Parcel Post Guide 25 SECTION 6 REGULAR PARCELS P6.1 Service description The Regular Parcel service provides an economical way to send a parcel to anywhere in Australia by surface mail. Post charges Regular Parcel charges depend on weight and distance. Charges are in the Post Charges Booklet ( ). P6.1.1 Supplementary services The following supplementary services are available with Regular Parcels: Cash-on-delivery (COD) see Section 7 Registered Post see Section 10 Extra Cover see Section 11 Delivery Confirmation see P10.4 Person-to-Person delivery see P10.5 Reply Paid see Section 9 Medical Educational Remote Area Parcel Service see Section 14. P6.1.2 Delivery standards and timetable Regular Parcels provide Australia-wide coverage. Service For delivery Same State Other State Regular Parcel Within metropolitan areas of capital cities or within the same city or town or environs Between a metropolitan area of a capital city and a country location Between country locations Between Sydney/Brisbane; Sydney/Melbourne; Melbourne/Canberra; Melbourne/Adelaide Between Sydney/Adelaide; Melbourne/Brisbane; Melbourne/Tasmania; Adelaide/Brisbane; Adelaide/Canberra Between other capital cities P6.1.3 Valuable items Refer to P Articles that you should always send by Registered Post.

27 26 Parcel Post Guide P6.2 How to use regular parcels P6.2.1 Preparation and lodgement of regular parcels To prepare and lodge your regular parcel: prepare and pack your parcel see Section 15 complete the address on the front of the parcel and the sender s details on the back if the parcel is addressed to any of the postcodes in P2.3, complete and sign an Aviation Security and Dangerous Goods Statement and attach it to the parcel see P2.2.1 weigh the parcel and assess postage at the regular parcel rate or take it to an office of Australia Post for weighing and assessment affix the necessary postage stamps or a postage meter imprint if the parcel is addressed to any of the places in P3.3, complete and attach the appropriate customs declaration lodge over the counter at an office of Australia Post, or in a street post-box if the size of the aperture permits and correct postage has been affixed Note: Customers lodging under a Business Parcel Agreement will have different preparation requirements. P6.2.2 Preparation and lodgement of regular parcels by Registered Post To prepare and lodge your regular parcel by Registered Post: prepare and pack your parcel see Section 15 and Section 10 complete the address on the front of the parcel and the sender s details on the back if the parcel is addressed to any of the postcode in P2.3, complete and sign an Aviation Security and Dangerous Goods Statement and attach it to the parcel see P2.2.1 weigh the parcel and assess postage at the regular parcel rate or take it to an office of Australia Post for weighing and assessment affix a prepaid Registered Post label affix the necessary postage stamps or a postage meter imprint when proof of posting and/or Extra Cover is required, complete the Registered Post and Optional Services lodgement document ( ) and lodge over the counter at a post office see P Registered Post parcels lodged in a street posting box do not receive proof of posting. Proof of posting is necessary to substantiate a claim for the total loss or damage of a Registered Post parcel see P

28 Parcel Post Guide 27 SECTION 7 CASH-ON-DELIVERY (COD) P7.1 Service description The Cash-on-Delivery (COD) service provides Australia Post customers with the means to collect charges for goods or postage (or both) from their own smaller non-account customers. The service offers: proof of posting and delivery compensation up to $100 included in the COD fee optional Extra Cover up to $5000 collection of the amount due from the addressee before delivery by Australia Post payment of the amount due to the sender by Money Order. Post charges COD fees and charges are in the Post Charges Booklet ( ). P7.1.1 Parcel Post services used COD articles may use only the Regular Parcels service. COD articles may not use Express Post or Parcel Post satchels. P7.1.2 Supplementary services The following supplementary services are available with COD: Local Delivery see Section 8. Extra Cover see Section 11. P7.1.3 What can be sent COD? Articles in the COD service must be: articles sent in execution of a bona fide order from the addressee, or articles addressed to their owner on which service charges (such as repairs and maintenance) or other fees are payable. P7.1.4 Collection options The sender of a COD article may instruct Australia Post to collect one or both of: postage and fees only, collected from the addressee collection of money from the addressee and remittance to sender plus any collection of postage or fees from the addressee. P7.1.5 Delivery Australia Post will not deliver a COD parcel until the addressee has paid the full amount due (cash or EFTPOS Debit Card only). The addressee may not open the parcel or examine its contents before making payment. The addressee may not make part payments. Delivery at an office Australia Post has completed delivery of a COD parcel at an office when Australia Post has: received payment in cash or EFTPOS Debit Card, and handed the parcel to the addressee or an authorised agent. Delivery to a Locked Bag, a Private Mail Bag or a Community Bag Australia Post has completed delivery of a COD parcel addressed to a person at a Locked Bag, a Private Mail Bag or a Community Bag when Australia Post has: received payment in cash or EFTPOS Debit Card, and placed the COD parcel in the bag, and despatched the bag from the office where the bag was made up. P7.1.6 Method of Payment Australia Post will only accept payment in CASH or EFTPOS DEBIT CARD for COD articles. P7.1.7 Refused or undeliverable COD Parcels A delivery office will hold a COD article for up to 10 working days from the date of its receipt at the office. If the article remains undelivered at the expiry of that time, Australia Post deems it undeliverable. The sender of a refused or undeliverable COD parcel must sign a receipt on its return and pay any postal charges not prepaid on lodgement and return postage. Refer to Section 5 of the General Post Guide for the return postage payable and other conditions for the treatment of unclaimed, refused or undeliverable articles.

29 28 Parcel Post Guide P7.2 How to use COD To prepare and lodge your COD parcel: prepare and pack your parcel see Section 15 complete the address on the front of the parcel and the sender s details on the back if the parcel is addressed to any of the postcodes in P2.3 (locations where surface parcels may be carried by air), complete and sign an Aviation Security and Dangerous Goods Statement and attach it to the parcel see P ensure the parcel is suitably marked as a COD article see P7.2.1 take it to an office of Australia Post for weighing and assessment complete the COD Application Form ( ) see P7.2.2 and retain the receipt affix the necessary postage stamps or a postage meter imprint if postage is not being paid by the addressee if the parcel is addressed to any of the Australian overseas territories in P3.3, complete and attach the appropriate customs declaration lodge over the counter at an office of Australia Post. P7.2.1 Marking A COD parcel must be clearly marked with COD tape ( ) on at least two sides of the parcel. The tape must not obscure the address. P7.2.2 COD Application Form Australia Post accepts COD parcels for lodgement only when the sender has completed the appropriate COD Application Form ( ). The sender should retain the receipt portion of the form as proof of lodgement. P7.2.3 Application to waive COD charges The sender of a COD parcel may subsequently apply to Australia Post to deliver the parcel to the addressee without collecting payment. The application must be: in writing and addressed to the Postal Manager at the office of lodgement accompanied by the receipt of the COD Application Form ( ) made in sufficient time for the delivery office to act before delivering the parcel. There is no fee for this service, but the sender must pay the cost of any postage, telephone calls, facsimile or electronic messages necessary to give effect to the application. P7.2.4 Application to return a COD parcel The sender of a COD parcel may subsequently apply to Australia Post to return the parcel to the sender. The application must be: in writing and addressed to the Postal Manager at the office of lodgement accompanied by the receipt of the COD Application Form ( ) made in sufficient time for the delivery office to act before delivering the parcel. The fee for this service is in Post Charges Booklet ( ). The sender must also pay return postage, if applicable, and the cost of any postage, telephone calls, facsimile or electronic messages necessary to give effect to the application. P7.2.5 Application for Statement of Delivery Up to 12 months after lodgement, the sender of a COD parcel may apply to Australia Post for a Statement of Delivery. The statement gives details of the delivery and the payment received from the addressee. The application must be: in writing and addressed to the Postal Manager at the office of lodgement accompanied by the receipt of the COD Application Form ( ) The fee for this service is in Post Charges Booklet ( ). Australia Post refunds the fee if the Statement of Delivery reveals an error or omission by Australia Post.

30 Parcel Post Guide 29 SECTION 8 LOCAL DELIVERY SERVICE IN COUNTRY AREAS P8.1 Service description The Local Delivery service is available only within defined country postcode areas to anyone who lodges a Regular Parcel at the office that will deliver the parcel. It offers considerable savings that reflect the elimination of intermediate sorting and transport costs between other Australia Post offices. For a definition of the office of delivery, see P8.2 Lodgement conditions. Post charges Local Delivery charges are in the Post Charges Booklet ( ). P8.1.1 Supplementary services The following supplementary services are available with Local Delivery Parcels: Cash-on-Delivery (COD) see Section 7 Registered Post see Section 10 Extra Cover see Section 11 Delivery Confirmation see P10.4 Person-to-Person delivery see P10.5 Medical Educational Remote Area Parcel Service see Section 14. The Local Delivery service is available only for Regular Parcels. It does not apply to Express Post parcels or satchels. P8.1.2 Eligibility Anyone can lodge a Local Delivery Parcel within a country postcode area irrespective of where they live or carry on business. The place of lodgement must be the office of delivery for one of the designated country postcode areas in P8.3. P8.1.3 Carriage by air For lodgement in those postcodes listed in P2.3 Locations where surface parcels may use air carriage, local delivery might be by air. If so: a special rate applies to parcels of more than 500 g see Post Charges Booklet ( ) the parcel must bear an Aviation Security and Dangerous Goods Statement ( ) see P2.2. P8.1.4 How to use Local Delivery With the exception of the lodgement conditions in P8.2, you use the Local Delivery service in the same way as Regular Parcels see P6.2. P8.2 Lodgement conditions Local Delivery lodgements must be at the counter of the office from which the parcel will be delivered. The office must be the office of delivery for one of the designated country postcode areas in P8.3. Not all offices are delivery offices. The Postal Manager of any office can advise senders of the location of the office that delivers to the local postcode area. Regular Parcel charges apply to any parcel that requires transportation from the lodgement point to the office of delivery. Australia Post considers that a parcel is lodged at the office of delivery in each of the following cases: it is addressed to a private box, a locked bag or for counter delivery at the office where it is lodged, even if that office is not the delivery office for the postcode area the lodgement is at an office designated by a Commercial Manager of Australia Post for the purpose of receiving Local Delivery lodgements the lodgement is at an office that controls a delivery depot with no counter lodgement facilities it is brought by private mail bag to the office from which it will be delivered the sender delivers it to a mail contractor who, in the course of his or her duties, hands it in at the office from which it will be delivered.

31 30 Parcel Post Guide P8.3 Postcode areas eligible for the Local Delivery service The Local Delivery service operates only in the postcodes shown

32 Parcel Post Guide 31 SECTION 9 REPLY PAID PARCEL SERVICE P9.1 Service description The Reply Paid parcel service allows customers to invite respondents to return parcels to them at no cost to the respondent. The customer pays the postage, including a delivery fee, for each parcel returned. Customers must complete a Reply Paid Service Contract with Australia Post before they can use the Reply Paid parcel service. P9.1.1 Scope The Reply Paid parcel service applies only within Australia. It is available with Regular parcels, Medical Educational Remote Area Parcels and Express Post parcels. Express Post satchels can only be used with the Reply Paid Service under separate contract conditions. P9.1.2 Service combinations Reply Paid Service Contract customers cannot combine any supplementary services, such as Registered Post or Extra Cover, with the Reply Paid parcel service. However, respondents may choose to pay for these services when they lodge a Regular Reply Paid parcel for return. No supplementary services are available to respondents with Express Post parcels. P9.2 How to apply for a Reply Paid parcel contract P9.2.1 Application form To apply for a Reply Paid Parcel Service contract, complete form Reply Paid Service Application, available at post offices. Reply Paid customers require an Australia Post charge account for billing purposes. P9.2.2 The approval process When Australia Post accepts an application for a Reply Paid Parcel Service Contract, Australia Post: sends the customer an acceptance advice sends the customer the required address format sends the delivery office a Delivery Facility Notification P9.3 Obligations of a Reply Paid customer P9.3.1 Obligation to pay The customer must pay the postage and the appropriate delivery fee for each parcel whether accepted or refused. P9.3.2 Obligation to reveal source The customer must disclose the source of any Reply Paid Parcel to allow the appropriate distancebased charges to be calculated. P Prohibitions A customer must not: issue Reply Paid invitations unless the customer has a current Reply Paid Service Contract with Australia Post. Allow a Reply Paid Parcel to be lodged in Australia for delivery outside Australia.

33 32 Parcel Post Guide P9.4 Variations to the Reply Paid Service Contract P9.4.1 Variation to name and address At any time, a customer may apply in writing to vary the name or address appearing on Reply Paid Parcels. Provided the variation is not in breach of the Reply Paid Service Contract, Australia Post normally approves the variation. P9.4.2 Transfer of Reply Paid Parcel service A customer may transfer the obligations under a Reply Paid Service Contract to another person or organisation only with the prior written approval of Australia Post. Australia Post will deem the new Reply Paid Service Contract customer to have accepted all the conditions of the contract as issued to the relinquishing customer. If the customer is a partnership and reconstitutes by the retirement or addition of partners, Australia Post regards the reconstituted partnership as the customer. Australia Post deems the reconstituted partnership to have accepted all the conditions of the contract as issued to the original partnership. P9.4.3 Australia Post variations Australia Post reserves the right, at reasonable notice, to require a customer to change the design or any other feature of previously approved Reply Paid specifications. P9.5 Cancellation of a Reply Paid Service Contract P9.5.1 Cancellation by customer A customer may cancel a Reply Paid Service Contract by giving one month s written notice to Australia Post. P9.5.2 Cancellation by Australia Post Australia Post may cancel a Reply Paid Service Contract by giving seven days written notice to the customer if: the customer breaches any of the Reply Paid Service Contract terms and conditions the customer becomes or is in jeopardy of becoming insolvent the customer, being a company, passes a resolution or a court makes an order that the customer shall be wound up a receiver or manager on behalf of a creditor is appointed to a customer, or circumstances arise which entitles a court or a creditor to appoint a receiver or manager to a customer. P9.5.3 Obligations of a customer after cancellation When a contract is no longer in force, the customer must cease to publish the Reply Paid address and must not issue any pre-printed Reply Paid articles. P9.5.4 Articles lodged after cancellation of the contract The customer is liable to pay Australia Post for any charges, postage or fees for Reply Paid Parcels lodged after the cancellation of a Reply Paid Service Contract. If, after cancellation of the Reply Paid Service Contract, a customer continues to invite respondents to use the Reply Paid Parcel Service, Australia Post will treat the responses as underpaid mail refer to Section 2 of General Post Guide ( ).

34 Parcel Post Guide 33 P9.6 Addressing standards for Reply Paid Parcels The address on a Reply Paid Parcel must conform to the standards below. If not hand-written, the address is printed in Courier 12 point or a comparable fixed-pitch font with no effects such as italic, bold or shadow. The left margin is justified. The first line contains the words Reply Paid followed by the Reply Paid number allocated by Australia Post. Attention or reference details appear below Reply Paid and the organisation name Reply Paid Australia Post Attn: Mr A. Brown GPO Box 1777 MELBOURNE VIC 3001 The last line contains the locality or post office name, state abbreviation and postcode in UPPER CASE letters with no underlining or punctuation of any sort. Only one or two spaces separate each element. The second last line contains the post office box address or the street address.

35 34 Parcel Post Guide SECTION 10 REGISTERED POST P10.1 Service description Registered Post offers additional security to senders of parcels and a range of optional services to give even greater peace of mind. It provides: a unique identification number for each parcel proof of posting if parcels are lodged over the counter at an office of Australia Post a signed record of delivery compensation up to $100 included in the registration fee provided that proof of posting exists optional Extra Cover up to $5000 see Section 11 optional Delivery Confirmation card optional Person-to-Person delivery. Post charges The registration fee and the fees for the optional services are in the Post Charges Booklet ( ) P Parcel Post services used Registered Post parcels may be used with the following Parcel Post services: Prepaid Parcel Post satchels see Section 5 Regular parcels see Section 6 Local Delivery see Section 8 Reply Paid parcels, only if the respondent pays the registration fee see Section 9 Medical Educational Remote Area Parcel Service see Section 14. Express Post parcels and satchels cannot use Registered Post. P Supplementary services and service combinations The table shows those Parcel Post services that you may use as a supplement to Registered Post or in combination with Registered Post. Service Extra Cover up to $5000 Delivery Confirmation card Person-to-Person delivery For more information, refer to. P11.1 Extra Cover P10.4 Delivery Confirmation card P10.5 Person-to-Person delivery P Articles that you should always send by Registered Post You should always send the following articles by Registered Post, as Australia Post accepts no liability in any other Parcel Post service. Coins Jewellery Negotiable securities Non-negotiable instruments such as passports, wills, or title deeds Precious stones Valuable items of any nature. Non-negotiable instruments limit of cover Australia Post limits the document reconstruction costs of lost or damaged non-negotiable instruments to $100. Bank notes, currency notes and coins Australia Post accepts in the Registered Parcel Post bank notes, currency notes and coins that are legal tender in their country of origin up to a value of $A200. However, Australia Post accepts no liability for the loss of or damage to any such notes and coins. Australia Post prohibits bank notes, currency notes and coins in any service other than Registered Post within Australia. Note: Australian notes, of whatever age, currency or denomination, are legal tender in Australia.

36 Parcel Post Guide 35 P Articles not accepted in Registered Post Australia Post does not accept an article in the Registered Post if: the cover is not in sound condition and securely sealed the parcel bears the appearance of having been opened and resealed the address is written in pencil or any erasable medium the addressee is a set of initials, an acronym or a codename, unless the address also contains a care of named addressee it is an Express Post parcel or satchel. P10.2 Proof of posting and delivery P Proof of posting Proof of posting is necessary to substantiate a claim for the total loss of a Registered Post parcel. Senders who require proof of posting should complete a Registered Post and Optional Services Lodgement Document ( ) or Registered Post and Optional Services Lodgement Document multi ( ) and lodge their Registered Post parcels over the counter at a post office and receive a postmarked receipt. No proof of posting is available for Registered Post parcels lodged in a street post box. P Proof of delivery Australia Post obtains a signature from the recipient and records an electronic track event on delivery of a Registered Post parcel. Track events are visible online for a period of one month via the tracking website, located at Historical track events and signatures are available by calling For the rules and conditions that apply to the delivery of Registered Post articles, refer to Section 4 of General Post Guide ( ).

37 36 Parcel Post Guide P10.3 How to use Registered Post P Registered Post Lodgement document You may send an individual Registered Post parcel by completing a Registered Post Lodgement Document and receiving a single Registered Post Label to affix to the parcel. The price of the label covers only the registration fee and does not include postage. Refer to Post Charges Booklet ( ). P Prepaid Registered Post Labels Prepaid Registered Post Labels are available as singles and boxes of 50 labels. You can affix a Registered Post Label to a parcel of your choice. The price of the label covers only the registration fee and does not include postage. Refer to the Post Charges Booklet ( ). P Registered Post imprint Customers may print their own imprints containing a Registered Post imprint and a common identification number. The imprint must conform to the minimum size and colour specifications in the illustration. Do not use a Registered Post imprint if you require compensation exceeding $100. You must complete a Registered Post lodgement document to record details of the contents and purchase Extra Cover. Refer P11 Extra Cover. 7 mm 15 mm 38 mm Identification number PMS186 PMS151 Identification number Customers should apply to the Australia Post Sales and Marketing Department in their State for the single identification number. This identification number applies to all Registered Post parcels in the one lodgement, on condition that no two parcels in the lodgement have the same addressee. Conditions of lodgement Customers must lodge Registered Post parcels bearing a Registered Post imprint over the counter at an office of Australia Post. Bulk lodgement receipt The lodgement receipt for Registered Post imprint lodgements shows only the total number of parcels in the lodgement and the common identification number. P Enquiries You may enquire at your local post office about the delivery of a Registered Post parcel or about loss of or damage to its contents. The enquiry must be within 6 months of lodging the parcel. You must be able to quote the Registered Post identification number and produce the lodgement receipt. P10.4 Delivery Confirmation The optional Delivery Confirmation service is available only in conjunction with Registered Post. The sender records their name and address on a Delivery Confirmation Card when lodging a Registered Post parcel over the counter. The card accompanies the parcel to the delivery office. When Australia Post completes delivery, the person who accepts delivery signs the card. Australia Post postmarks the card and returns it to the sender in the ordinary post. This service may not be used with prepaid Parcel Post satchels. The weight of the Delivery Confirmation Card is not included in the assessment of postage of the Parcel. Note: This differs from the equivalent service in the International Post where the weight of the card is included in postage assessment. The fee for Delivery Confirmation is in Post Charges Booklet ( ).

38 Parcel Post Guide 37 P10.5 Person-to-Person delivery The optional Person-to-Person delivery service is available only in conjunction with Registered Post. Australia Post affixes a Person-to-Person Delivery label to the parcel at the time of lodgement. On delivery, Australia Post requests the recipient to provide proof of identity. Australia Post delivers only to the person addressed or some other person specifically nominated in a previously authorised Authority to Receive Person-to-Person Deliveries refer to Section 4 of General Post Guide ( ). A parcel in the Person-to-Person service that is addressed to a minor may be delivered to the minor s parent or guardian. This service may not be used with prepaid Parcel Post satchels. The fee for Person-to-Person delivery is in Post Charges Booklet ( ).

39 38 Parcel Post Guide SECTION 11 EXTRA COVER P11.1 Service description P Availability Extra Cover up to $5000 is available only as a supplement to Registered Post or COD services. The Registered Post and COD services include compensation up to $100 as part of the standard fee. For the Extra Cover fee payable, refer to Post Charges Booklet ( ). P Eligibility To be eligible for Extra Cover, the article must conform to the conditions of Extra Cover contained in Section 6 of General Post Guide. This includes the definition of adequate packing. To be eligible for an Extra Cover claim for total loss of an article, you must provide proof of posting. See P Proof of posting. P How to purchase Extra Cover to $5000 To purchase Extra Cover up to $5000, you must lodge the parcel over the counter at an office of Australia Post and complete a Registered Post Lodgement Document or a COD Application Form. These documents record a description of the contents of the article and the level of Extra Cover required.

40 Parcel Post Guide 39 SECTION 12 KEY RETURN SERVICE P12.1 Service description This service allows a customer to guarantee to pay postage on unenclosed keys received in the post. The service is of particularly use to: hotels or motels when guests inadvertently leave without returning their keys key return organisations that return lost keys to their owners. The service is available only within Australia for keys carried by surface mail as Regular Parcels. Post charges Australia Post delivers keys on payment of Key Return postage for each key refer to Post Charges Booklet ( ). P Eligible keys Marking of keys To be eligible for the Key Return service, keys must be marked or attached to a tag that contains one of the following inscriptions. POSTAGE WILL BE PAID ON DELIVERY TO: POSTAGE AND FEE WILL BE PAID BY: POSTAGE AND FEE WILL BE PAID ON DELIVERY TO: The name and postal address of the person or organisation to which the keys should be returned must follow the inscription. Important Note: When marking new keys or tags for potential use in the Key Return service always use the inscription POSTAGE WILL BE PAID ON DELIVERY TO. Although Australia Post accepts the other inscriptions shown above, these are no longer valid for new inscriptions. Size of keys To prevent possible damage to processing equipment, keys must stand up at least 6 mm when laid on a flat surface. Australia Post does not accept a single key, or a key and its tag, that is not at least 6 mm thick at some point. P Lodgement The finder (or inadvertent holder) of eligible keys may lodge them unenclosed in a street post box without payment of postage. Key-return organisations that use the post to return keys to their owners must enclose keys in an addressed letter or parcel and prepay postage. P Delivery Australia Post carries unenclosed keys by the Regular Parcel service. Australia Post delivers to the name and address on the key (or on the attached tag) when the addressee has paid postage.

41 40 Parcel Post Guide SECTION 13 ARTICLES FOR THE BLIND P13.1 Service description Subject to the conditions below, certain Regular Parcels for the blind attract concessional rates. Refer to the Post Charges Booklet ( ). P Eligible contents The following items are eligible in Regular Parcels as articles for the blind: correspondence, documents or literature wholly written in embossed characters as used by the blind that is, Braille or Moon an aid for the teaching of Braille to the blind a plate for embossing literature for the blind special paper intended solely for the blind, on condition that any communication on the paper is wholly in Braille or Moon any form of speech recording for the use of the blind. A parcel that contains any other item not in this list is not eligible for the concessional rate. P Eligible participants To attract the concessional rate, either the sender or the addressee of an article for the blind must be: a blind person, or an institution or organisation recognised by Australia Post as an institution or organisation which is both organised and operated for the primary purpose of serving the needs of the blind. Refer to Section 5 of Letter Post & Electronic Mail with Australia Post Guide ( ) for a list of recognised institutions and organisations. P Make-up conditions To attract the concessional rate, parcels containing articles for the blind must: comply with the dimensions and weight of a Regular parcel see P3.4 be in wrappings or covers that can be easily opened for inspection show the name and address of the sender on the outside of the cover bear the ( PM275) label as illustrated, or the words MATERIAL FOR THE USE OF THE BLIND (or similar) in a prominent position contain only eligible contents as defined in P Eligible contents.