Parcel Post Compendium Online Zambia Postal Services Corporation. ZM - Zambia ZMA

Transcription

1 Basic Services 1 Maximum weight limit admitted 1.1 Surface parcels (kg) Air (or priority) parcels (kg) 30 2 Maximum size admitted 2.1 Surface parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) 2.2 Air parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) Supplementary services 3 Cumbersome parcels admitted Parcels service features 5 Electronic exchange of information Use a track and trace system Mandatory tracking events transmitted EMC Departure from outward office of exchange EMD Arrival at inward office of exchange EMH Attempted/Unsuccessful delivery EMI Final delivery Optional tracking events transmitted EMA Posting/collection EMB Arrival at outward office of exchange EME Held by Customs EMF Out of Customs/Departure from inward office of exchange EMG Arrival at delivery office EMJ Arrival at transit office of exchange EMK Departure from transit office of exchange Dispatch messages transmitted PREDES V 2.0 RESDES V 1.1 Pre-advice of international dispatch information - origin post Dispatch receipt information (response to a PREDES) destination post Ready to start transmitting data to partners wishing to receive data Other messages transmitted PRECON RESCON Pre-advice of international consignment origin post Response to a PRECON destination post CARDIT RESDIT Carrier documents international transport origin post Response to a CARDIT destination post 6 Home delivery 6.1 Initial delivery attempt at physical delivery of parcels to addressee 6.2 If initial delivery attempt unsuccessful, card left for addressee 6.3 Addressee has option of paying taxes or duties and taking physical delivery of the item 6.4 There are governmental or legally binding restrictions mean that there are certain limitations in implementing home delivery. 6.5 Nature of this governmental or legally binding restriction. 7 Signature of acceptance 7.1 When a parcel is delivered or handed over a signature of acceptance is obtained captured data from an identity card are registered another form of evidence of receipt is obtained Nature of this evidence Power of attorney. 7.2 Ordinary parcels Signature of the addressee or his agent Signature of a de facto agent 7.3 Insured parcels Signature of the addressee or his agent Signature of a de facto agent Insured parcel service 8 Insured surface parcels admitted 9 Insured air parcels admitted 9.1 Maximum insured value for air parcels (SDR) 9.2 Maximum insured value when the provisions of the Parcel Post Regulations are not applied 10 Marking used for insured parcels CP 74 pink label used 10.2 CP 73 label and pink insured label used Cash-on-delivery service for parcel 11.1 Acceptance of Cash-on-delivery (COD) service for parcels outbound COD parcels inbound COD parcels Page 1 of 9

2 Express delivery service 12 Express parcel delivery service provided Inbound parcels Outbound parcels Parcels with advice of delivery 13 Admission of advice of delivery for 13.1 ordinary parcels 13.2 insured parcels Parcels for delivery free of charges and fees 14 Parcels for delivery free of charges and fees admitted Supplementary charges - Customs 21 n-dutiable parcels 21.1 Threshold level below which parcels are free of customs duties and other taxes 21.2 Exemption threshold USD 100 Fragile parcel 15 Fragile parcels admitted Consignment service 16 Consignment service by bilateral agreements provided Integrated logistics service 17 integrated logistics service by bilateral agreements provided Addresses for bilateral agreements 18 Contact details of the person responsible for questions concerning bilateral agreements Function: Mr Kamwimba Isaac Director Of Operations, HQ P.O BOX Ndola. ZAMBIA 1: (+260 ) Fax: (+260) kamwimbai@zampost.com.zm Admissible radioactive material and infectious substances 19 Radioactive materials admitted in 19.1 Air Parcels 19.2 Insured parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels 20 Infected substances admitted in 20.1 Air Parcels 20.2 Insured parcels Inbound parcels Outbound parcels 22 Dutiable parcels 22.1 Customs clearance fee collected for parcels subject to import customs clearance 23 Customs clearance fee collected for for all items declared at customs 23.1 Amount of fee collected USD 1 24 Administration fees collected for parcels subject to export customs clearance Special charges - Storage 25 Storage charge collected on a parcel when it is kept beyond the prescribed period, or in the event of return to sender/redirection 25.1 Amount of charge per day/per parcel SDR Period of charge, if not daily Special delivery charges 26 Delivery charges collected at the time of delivery in response to the advice of arrival 26.1 Amount of charge SDR 0.74 Special charges Poste restante 27 Poste restante service provided Page 2 of 9

3 27.1 Amount of charge per parcel SDR Basis for charge if not an amount per parcel Special provisions - Treatment of parcels wrongly accepted 28 Parcels returned to sender Delivery areas 29 Parcels delivered to 29.1 all addresses 29.2 specific areas only 34 Office to which a copy of the CP 78 verification note should be sent Function: Airport Sorting Office Ms Lusaya Saviour Assistant Manager International Mails 1: (+260) Fax: (+) Airport Sorting Office ZAMPOST LUSAKA ZAMBIA lusayas@zampost.com.zm Requests for withdrawal from the post or alteration, or correction of address 35 Requests for withdrawal from the post accepted 35.1 Central office (in destination country) to which requests must be sent Collection 30 Collection of parcels at post offices provided for 30.1 all addresses 30.2 specific areas only AIRPORT SORTING OFFICE Ms LUSAYA SAVIOUR Function: ASSISTANT INTERNATIONAL MAILS AIRPORT SORTING OFFICE- LUSAKA, ZAMBIA 1: (+260) Fax: (+) lusayas@zampost.com.zm Delivery procedures for parcels for which customs duty and taxes are payable 31 Procedure for parcels for which customs duty is payable 31.1 Pick up of parcel at the customs office 31.2 Addressee s address with collection of customs duties and taxes at the time of delivery 31.3 Delivery to the addressee s address after payment of customs duties and taxes 31.4 Over the counter at the local post office with immediate payment of customs duties and taxes 31.5 Other Period of retention 32 Period of retention for parcels 32.1 rmal period 1 Month(s) 32.2 Exceptional period 2 Month(s) 33 Retention for parcels for which notice could not be sent or addressed to poste restante 33.1 rmal period 1 Day(s) 33.2 Exceptional period 2 Day(s) Parcels automatically retained Special provisions - Force majeure 36 Liability admitted in cases of force majeure 36.1 Liability admitted for insured parcels on board ships or aircraft used by designated operators 36.2 Addressee/sender's reservations admitted at the time of delivery Special provisions - Customs declarations 37 Number of CN 23 customs declarations required for inbound parcels 37.1 Number of CN 23 customs declarations required for parcels in transit 37.2 Languages in which CN 23 customs declarations can be completed English Special provisions - Method of dispatching accompanying documents 38 Documents affixed to the relevant parcels Documents attached to the parcels bill Service to customers 39 On-line tracking provided Page 3 of 9

4 Service to designated operators 40. User of the Internet-based Inquiry System (IBIS) 40.1 Details of office(s) responsible for handling parcel post inquiries National holiday in 2018 Month Day(s) National Holidays - Description January 1 New year March 8 International Women's Day AIRPORT SORTING OFFICE Mr LUSAYA SAVIOUR Function: ASSISTANT MANAGER INTERNATIONAL MAILS AIRPORT SORTING OFFICE- LUSAKA, ZAMBIA 1: (+260) Fax: (+) lusayas@zampost.com.zm March 12 Youth Day March 30 Good Friday April 1 Easter Day April 2 Easter Monday May 1 Labor Day May 25 African Freedom Day July 2 Heroes Day Hours of service and days(s) on which the inquiry service is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 08:00-12:30 14:00-16:30 Tuesday 08:00-12:30 14:00-16:30 Wednesday 08:00-12:30 14:00-16:30 Thursday 08:00-12:30 14:00-16:30 Friday 08:00-12:30 14:00-16:30 Saturday 08:00-13:00 - Sunday - - Languages English National Holidays 41.1 National holidays National holiday in 2017 Month Day(s) National Holidays - Description January 1 New Year Day March 8 Women's Day March 12 Youth Day April 14 Good Friday April 17 Easter Monday May 1 Labour Day May 25 African Freedom Day July 3 Unity Day August 6 Farmers October 24 Independence Day December 25 Christmas Day Regional Holidays 41.2 Regional holidays Regional holiday in Month Day(s) Regional/Local Holidays Localities and description Cancellation of fees 42 Fees cancelled when they concern 42.1 parcels returned to sender 42.2 parcels redirected to a third party 42.3 parcels abandoned by the sender 42.4 parcels lost or destroyed 42.5 parcels rifled or damaged Redirection within the country of destination 43.1 Redirection done without a request from the sender or addressee 43.2 Redirection fee charged 43.3 Amount of redirection fee (SDR) July 3 Heroes Day July 4 Unity Day August 7 Farmers Day October 24 Independence Day December 25 Christmas day Miscellaneous provisions operation of the parcel service 44.1 Postal parcel services operated by the designated postal operator 44.2 Postal parcel services operated by a transport company or companies 44.3 Service provided throughout the country Page 4 of 9

5 Localities Office(s) of exchange handling parcels 45 Details of office(s) of exchange responsible for handling parcel post IMPC codel: Function: LUSAKA Mr LUSAYA SAVIOUR Assistant Manager International Mails Airport Sorting Office- Lusaka, Zambia 1: (+260) Fax: (+) ZMLUNA Friday 08:00-12:30 14:00-16:30 Saturday 08:00-13:00 - Sunday - - Observations/Comments Delivery standards See the annexes. Barcode 48 Barcode sample used on all outward international postal parcels. Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 08:00-12:30 14:00-16:30 Tuesday 08:00-12:30 14:00-16:30 Wednesday 08:00-12:30 14:00-16:30 Thursday 08:00-12:30 14:00-16:30 Friday 08:00-12:30 14:00-16:30 Saturday 08:00-13:00 - Sunday - - Observations/Comments IMPC codel: Function: KABWE - SURFACE MAIL Mr Nkonta Felix AREA MANAGER KABWE POST OFFICE KABWE ZAMBIA 1: (+260) Fax: (+260) ZMQKEA nkontaf@zampost.com.zm Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 08:00-12:30 14:00-16:30 Tuesday 08:00-12:30 14:00-16:30 Wednesday 08:00-12:30 14:00-16:30 Thursday 08:00-12:30 14:00-16:30 Page 5 of 9

6 - Annexes Parcel delivery standards - Air parcel OE Name IMPC Code LUSAKA ZMLUNA Tel (+260) Fax (+) Hours of operation From the airport of destination to the addressee Arrival at the airport Mon-Fri: 08:00-12:30 and 14:00-16:00; Sat: 08:00-13:00; The OE is closed on Sundays Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-07:30 Monday Tuesday Wednesday Monday 07:31-23:59 Tuesday Wednesday Thursday Tuesday 00:00-07:30 Tuesday Wednesday Thursday Tuesday 07:31-23:59 Wednesday Thursday Friday Wednesday 00:00-07:30 Wednesday Thursday Friday Wednesday 07:31-23:59 Thursday Friday Monday Thursday 00:00-07:30 Thursday Friday Monday Thursday 07:31-23:59 Friday Monday Tuesday Friday 00:00-07:30 Friday Monday Tuesday Friday 07:31-23:59 Monday Tuesday Wednesday Saturday 00:00-23:59 Monday Tuesday Wednesday Sunday 00:00-23:59 Monday Tuesday Wednesday Definition of zones Zone 1: - Lusaka Zone 2: - Provincial towns Zone 3: - Rural towns/ Rest of country Arrival at office of exchange: Customs clearance times: Page 6 of 9

7 - Annexes Items subject to customs duty: Items not subject to customs duty: 24hrs 2hrs Page 7 of 9

8 - Annexes Parcel delivery standards - Surface parcel OE Name IMPC Code KABWE - SURFACE MAIL ZMQKEA Tel (+260) Fax (+260) Hours of operation Mon-Fri: 08:00-12:30 and 14:00-16:00; Sat: 08:00-13:00; The OE is closed on Sundays From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-07:30 Monday Tuesday Wednesday Monday 07:31-23:59 Tuesday Wednesday Thursday Tuesday 00:00-07:30 Tuesday Wednesday Thursday Tuesday 07:31-23:59 Wednesday Thursday Friday Wednesday 00:00-07:30 Wednesday Thursday Friday Wednesday 07:31-23:59 Thursday Friday Monday Thursday 00:00-07:30 Thursday Friday Monday Thursday 07:31-23:59 Friday Monday Tuesday Friday 00:00-07:30 Friday Monday Tuesday Friday 07:31-23:59 Monday Tuesday Wednesday Saturday 00:00-23:59 Monday Tuesday Wednesday Sunday 00:00-23:59 Monday Tuesday Wednesday Definition of zones Zone 1: KABWE Zone 2: PROVINCIAL TOWNS Zone 3: RURAL TOWNS/REST OF COUNTRY Arrival at office of exchange: Customs clearance times: Page 8 of 9

9 - Annexes Items subject to customs duty: Items not subject to customs duty: 24 hrs 2 hrs Last validation date: Page 9 of 9