BENCHMARKING THE PERFORMANCE OF ELECTRIC AND GAS DISTRIBUTION UTILITIES
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1 COURSE BENCHMARKING THE PERFORMANCE OF ELECTRIC AND GAS DISTRIBUTION UTILITIES The Allerton Hotel Chicago EUCI is authorized by IACET to offer 1.0 CEUs for the course. This course has been approved for 12.0 CPEs. 1
2 OVERVIEW This course will concentrate on developing accurate performance benchmarking evaluations, what key areas to focus evaluations on, external factors that influence data values, and how to properly balance items like cost, reliability, and safety. We ll discuss model results within the areas of cost, reliability, customer satisfaction, safety, and gas emergency response and examine how to measure the productivity trend of your utility. We will also discuss how to use these tools through setting proper targets, management improvement initiatives, and their applications within the regulatory environment. WHO SHOULD ATTEND Distribution planners and engineers Regulatory managers Utility stakeholders Rate and financial managers Regulatory personnel LEARNING OUTCOMES Identify normalizing techniques to accurately evaluate performance and set targets Recognizing the differences between utilities Assess how operating circumstances influence data values Examine trade-offs between performance areas, such as cost and reliability Construct the productivity trend of your utility Consider regulatory applications of the tools discussed The class was very good and the instructor was great. I would certainly be interested in another class by Mr. Fenrick. In this course, PSE explained their unique benchmarking techniques that use a utility s specific operating conditions and industry data to develop reliability models. We had always struggled to find a meaningful and defensible method to set reliability targets that balanced investment with customer expectations and provided a valid comparison with our peers. This is the best method we have found to set our reliability targets. - Engineer, Vectren Energy Delivery - Internal Auditor/Special Projects Accountant, Sulphur Springs Valley Electric Coop. 2
3 AGENDA Monday, March 10, :00 8:30 a.m. Registration and Continental Breakfast 8:30 10:30 a.m. Techniques to Accurately Measure Performance 10:30 10:45 a.m. Morning Break Standard approaches to performance evaluation have ignored or crudely adjusted for the reality that distribution data values are greatly influenced by external factors. Techniques that normalize for these factors (e.g., size and customer density) are imperative to properly and fairly evaluating the performance of the utility. 10:45 a.m. 12:15 p.m. What Items Can Be Benchmarked and Where to Find the Data? Defining the key items to benchmark is the first step in evaluating the performance of your utility. Cost categories will be defined along with measures of electric reliability, gas emergency response, customer satisfaction, and safety. 12:15 1:15 p.m. Group Luncheon 1:15 2:15 p.m. Determining the Proper Balance Between Categories Distribution O&M and capital expenditures are not the only costs associated with energy delivery. For example, electricity outages can inflict profound economic damage to consumers. These damages are not uniform across utilities. Other utility factors also need to be balanced against costs, such as customer satisfaction, system integrity, safety, and emergency response times. 2:15 3:15 p.m. Productivity Trends and Their Meanings Measuring your utility s performance level relative to industry peers is important, but just as important is understanding the direction this performance is headed. Past strategic decisions and investment choices are already improving or harming the productivity of your company. In the end, productivity is the key performance metric that utilities should be monitoring. 3:15 3:30 p.m. Afternoon Break 3:30 5:00 p.m. External Factors Influencing Data Values The service territory characteristics that a utility operates within will have a tremendous impact on the expected data values. This is especially true for network utilities that have assets dispersed throughout the territory. This session will describe the key characteristics to examine and provide model results that show the influence of external variables on benchmark data values. Good overview of techniques and applications. - Commercial Director, Quebec, TransCanada Energy Ltd. 3
4 AGENDA Tuesday, March 11, :00 8:30 a.m. Continental Breakfast 8:30 9:30 a.m. Regulatory Applications to Statistical Performance Evaluations 9:30 10:00 a.m. Networking Break Performance evaluations and target-setting can be used not only internally but also within the regulatory context. Incentive regulation plans can utilize benchmarks to measure performance as well as design price and revenue caps. 10:00 a.m. 12:00 p.m. Mini Case Studies Illustrative benchmarking examples will allow the class to work together with the instructor to apply the knowledge gained throughout the conference. 12:00 p.m. Course Adjourns INSTRUCTOR Steve Fenrick / Leader Benchmarking and Economic Studies / Power System Engineering, Inc. Mr. Fenrick has more than a decade of experience in helping energy utilities benchmark and evaluate their performances. He leads PSE s benchmarking practice area for both management improvement efforts and regulatory support. Mr. Fenrick has testified on the topic of benchmarking and has led dozens of benchmarking studies involving over 100 utilities. He regularly works with utility managers in evaluating performance and identifying strategies to improve that performance. For the last three years, he has assisted the Ontario Energy Board in benchmarking the 77 electric utilities operating in the province within their current incentive regulation plans. He has authored numerous reports submitted in regulatory filings in regards to benchmarking, performance-based regulation, and revenue decoupling. INSTRUCTIONAL METHODS Case studies, PowerPoint presentations, and classroom exercises will be used in the program. 4
5 REQUIREMENTS FOR SUCCESSFUL COMPLETION OF PROGRAM Participants must sign in/out each day and be in attendance for the entirety of the conference to be eligible for continuing education credit. IACET CREDITS EVENT LOCATION EUCI has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 1760 Old Meadow Road, Suite 500, McLean, VA In obtaining this approval, EUCI has demonstrated that it complies with the ANSI/IACET Standards, which are widely recognized as standards of good practice internationally. As a result of its Authorized Provider membership status, EUCI is authorized to offer IACET CEUs for its programs that qualify under the ANSI/IACET Standards. EUCI is authorized by IACET to offer 1.0 CEUs for the course. A room block has been reserved at the The Allerton Hotel Chicago, 701 North Michigan Ave., 60611, for the nights of March 9-11, Room rates are $149, plus applicable tax. Call for reservations and mention the EUCI course to get the group rate. The cutoff date to receive the group rate is February 3, 2014, but as there are a limited number of rooms available at this rate, the room block may close sooner. Please make your reservations early. PROCEEDINGS The proceedings of the course will be published, and one copy will be distributed to each registrant at the course. CPE EUCI is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www. learningmarket.org. CPE CREDITS Upon successful completion of this event, program participants interested in receiving CPE credits will receive a certificate of completion. CPE 12.0 There is no prerequisite for this course. Program Level: Intermediate Delivery Method: Group-Live Advanced Preparation: None 5
6 EVENT LOCATION PLEASE REGISTER THE FOLLOWING A room block has been reserved at the The Allerton Hotel Chicago, 701 North Michigan Ave., 60611, for the nights of March 9-11, Room rates are $149, plus applicable tax. Call for reservations and mention the EUCI course to get the group rate. The cutoff date to receive the group rate is February 3, 2014, but as there are a limited number of rooms available at this rate, the room block may close sooner. Please make your reservations early. DISCOUNTED REGISTRATION FOR ATTENDING BOTH BENCHMARKING THE PERFORMANCE OF ELECTRIC AND GAS DISTRIBUTION UTILITIES AND DEMAND RESPONSE: THE ECONOMIC AND TECHNOLOGY CONSIDERATIONS FROM PILOT TO DEPLOYMENT COURSES MARCH 10-12, 2014: US $2195 EARLY BIRD ON OR BEFORE FEBRUARY 28, 2014: US $1995 BENCHMARKING THE PERFORMANCE OF ELECTRIC AND GAS DISTRIBUTION UTILITIES COURSE ONLY MARCH 10-11, 2014: US $1395 EARLY BIRD ON OR BEFORE FEBRUARY 28, 2014: US $1195 How did you hear about this event? (direct , colleague, speaker(s), etc.) Print Name Job Title Company What name do you prefer on your name badge? Address City State/Province Zip/Postal Code Country Telephone List any dietary or accessibility needs here CREDIT CARD Name on Card Account Number Billing Address Billing City Billing State Billing Zip Code/Postal Code Exp. Date Security Code (last 3 digits on the back of Visa and MC or 4 digits on front of AmEx) OR Enclosed is a check for $ to cover registrations. All cancellations received on or before February 7, 2014, will be subject to a US $195 processing fee. Written cancellations received after this date will create a credit of the tuition (less processing fee) good toward any other EUCI event or publication. This credit will be good for six months. In case of event cancellation, EUCI s liability is limited to refund of the event registration fee only. For more information regarding administrative policies, such as complaints and refunds, please contact our offices at (201) EUCI reserves the right to alter this program without prior notice. 6
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