Curtis Cannon Jaron Brown

Transcription

1 Curtis Cannon Customer Success Operations Jaron Brown Customer Success Manager 1

2 Stop Perpetuating Broken Practices #1 Online HR Software for Small and Medium Businesses 3 Our Background Customer Success at BambooHR More than just a helpdesk We help organizations use our software to accomplish strategies tailored to their specific challenges and needs 2

3 Competitive Abundance TECHNOLOGY has leveled the playing field GLOBALIZATION has shrunk the world LOW ENTRY BARRIER has increased startups Value Entropy H Remarkable PERCEIVED VALUE of INNOVATION Today Expected L Expected TIME 3

4 Success is less about WHAT YOU DO and more about WHO YOU ARE Focus on Who You Are PEOPLE Relentlessly attracting, inspiring, and empowering great people. CULTURE Creating a great place to work, so great work can take place. 4

5 Communication Evolution Mobile Milestones 1981 Nordic Mobile Telephone 1989 World Wide Web prototpyes 1992 First SMS message 1996 Motorola StarTAC phone released 5

6 Digital Milestones 1995 CompuServe, America Online, and Prodigy start providing dial-up Internet access Only 34 percent of Internet users use dial-up 2004 Facebook launches 2005 YouTube launches 2007 iphone launches Quantity Delivers Quality 6

7 Alignment 65 percent of organizations say that they have agreed on their business strategy Only 10 percent succeed in executing those plans Creating goals is much easier than completing goals Unaddressed Issues Decreased employee engagement Decreased sense of value If you don t value me, someone else will Decreased team morale Increased recruiting and training costs 7

8 Data Collection & Reaction Anniversary-based Assessments Created to save time for management (Talking to everyone can take time on large teams) Standardized raise date across an organization Scattered aged data points Less accuracy in discovering patterns and trends Credibility may vary 8

9 Memory Shortcomings The human mind records major events Mundane events and everyday life are forgotten Research indicates that your current mood shapes the memories that you recall Relying on memory for making performance-related decisions is not credible or accurate. affect 1 [verb uh-fekt; noun af-ekt] verb (used with object) 1. to act on; produce an effect or change in: Cold weather affected the crops. 2. to impress the mind or move the feelings of: The music affected him deeply. 9

10 Keys to Reinforcement Reinforcement: an idea or action that strengthens a response in someone s mind A lack of communication can lead to reinforcement of an unintended message 94% of regularly recognized employees report high job satisfaction Delayed or skipped employee communication send a message that you don t care Strategic Rigidity Slow turnaround from ideas to action It becomes difficult to adjust goals or update timelines to match a changing world Processes and traditions take precedence 10

11 Instant Feedback Rapid Response Feedback is a Gift Work against the perception that performance reviews and feedback are only for discipline Employees hear can I give you some feedback? and think, Am I getting fired? 11

12 Feedback is a Gift Millennials want regular feedback 43 percent of engaged employees report attending regular meetings Only 22 percent of engaged employees attend meetings less frequently Performance Touchpoints Immediate feedback Peer feedback Goal tracking Semi-annual/quarterly assessments Weekly check-ins 12

13 Adopting Technology Technology helps scale up the performance management process If you use technology, use it to the fullest Technology won t replace strategy, but it helps to reach your goals faster Thank you! Follow BambooHR on social media: bamboohr.com/blog 13