Instructor: Timing: 3 hours

Transcription

1 Instructor Edition

2 Instructor: Timing: 3 hours Take-Aways of This Chapter: This session covers the strategies of pricing a property and how to present your final price recommendation. To ensure a rich learning experience Faculty to provide the following for the pricing exercise: Paper copies of properties to be priced by everyone in the class. Prepare multiple properties for the different teams. Make sure at least two teams have the same property to provide comparison of the CMA. Faculty to provide a sample CMA to share with the class. IMPORTANT! 1. Action Reveal Instructor, this step of each class is essential to the Cappers in Training s success. Please do not skip or diminish this powerful part of each day. It is essential to the participant s success to establish this habit and for you to hold them accountable. 2. Daily Calls Every class will include Real-Play calls. 3. Learn pricing strategies and how to apply them. 4. Create a CMA and discuss the criteria used. Activities in This Chapter: The activities in this chapter are designed to introduce and practice the CMA and pricing. 1. Daily Report Out 2. Daily Calls 3. Handwritten Notes 4. Pricing Strategies 5. CMA 6. Prepare for Next Class

3 Report Out Daily 10/ How Markets Work Local Market Conditions Pricing Criteria Pricing Principles and Strategies Pricing Recommendations Action Plan Prepare for Your Next Class Recall and Remember CMA Scripts Pricing Objections Closing the Deal Script... 35

4

5 make sure Study market fundamentals to discover the top pricing strategies for pricing any everyone is ready property. to move forward! Learn to prepare a Comparative Market Analysis (CMA) that will easily support They are expected your pricing methodology. to do a lot in this Learn pricing presentation scripts and pricing objections handlers that will class and to have benefit both you and your potential clients. completed all Discover standards and techniques to deliver a great CMA and your price Mission work. recommendation. Ignite has been To maximize your learning, your Ignite faculty is committed to: Devote the majority of class time to activities. Instructor: Cover this page thoroughly and designed with their success in mind, which means there will Role model what it takes to be highly successful. Guide and support the be a lot of Cappers in Training by holding them accountable to their Daily 10/4 and prework Mission, and during the phone call activity make calls along with the DOING, not just listening and class. learning. Doing is where the learning happens! Remember there are expectations for you too! Be sure to abide by these. Help participants be successful!

6 Instructor: Hold the There are three parts to the Action Reveal: participants accountable for Review Mission assignments and get questions answered. their Mission work a. Answer questions about any videos watched and Daily 10/4! b. Provide your aha s from the Mission When participants have a question about the Mission, before you answer, ask the class, How would YOU answer that? This is a good way to check for understanding and to reinforce participants learning from one another. Announce your Daily 10/4 activity results from the day before class and review leader board standings. Celebrate successes! Make Real-Play calls in class. Ask questions (on the PPT) to ensure learning from the videos. Ask for aha s from doing the Mission and working on their Daily 10/4.

7 Note: For help using mytracker, refer to instructions on the back of your Mission page. The Daily 10/4 is your most important business activity! Keep track of yourself and your fellow Cappers in Training and cheer their successes! Instructor 12. Have participants report on the Daily 10/4. This is to be done EVERY class! 1. Participants should have entered their activities into the electronic mytracker show the leaderboard results in the classroom (on a projector if you have one) In addition, have each participant either fill in his/her numbers or you can fill the numbers on a white board or flip chart that is displayed in the classroom. Techniques such as competitions will promote productivity and comradery in the classroom refer to your Ignite Instructor Tools for ideas and inspiration.

8 Instructor: Remind participants that Real-Play is a Begin by saying an affirming message out loud. I love the results I get from daily lead generation! money-making Reminder: Comply with activity done in Get your phone and your list of contacts you federal and state Do Not prepared for this calling session. This week you ll the classroom Call (DNC) and spam be calling expired listings, withdrawn listings, laws and the policies of with the support and any referral names you ve received by now. your local Market Center. and guidance of Use scripts already provided in Power Sessions 1-3 for calling. you and fellow participants. Ask for results at the end of the call time! Celebrate successes! Goal #1: Call for 20 minutes and make contact with as many people as possible. Goal #2: Ask for business, that is, an appointment, if it s a strong lead. Goal #3: Ask for referrals from each contact. Goal #4: Offer your KW Mobile Search App to each contact. Record your results below and share them at the end of the call time

9 Time: 20 minutes Write to 2 3 people you called to thank them for their time. Thank you for taking the time to chat with me today. It was great getting to know about your property, and I look forward to helping you any way I can. Please know that I am available to you at any time, to be an asset and resource to you. Please call me whenever a question or need comes up, and if you don t mind, I ll stay in touch to see if I can be of assistance. I wish you all the best! Thank you for taking the time to chat with me today. It was great getting to know you and I look forward to helping you. Please know that I am available to you at any time, to be an asset and resource to you, your family, and your friends. Please call me whenever a question or need comes up. I ll stay in touch. I wish you all the best! Instructor: Have participants write notes to the people they just called. Do this each class to build this part of their Daily 10/4 habit. Remind them that writing notes sets them apart from many other agents. Enclose a business card in each note, stamp, and mail from your Market Center. Time: 5 minutes Congratulate them for making progress on their Daily 10/4 already!

10 Instructor: Explain how important Helping sellers determine the correct price for their property is part of the value you understanding bring to them. Pricing can be easy with a properly prepared Comparative Market the mindset of Analysis CMA. Presenting your CMA and discussing pricing with the seller are the two major components of the listing appointment. your seller is. You ve already learned the dominant role your mindset plays in success in real estate sales. It s the same with your seller! Tell participants how you understand and then use that information to present to the seller. Pricing is a process. Learning to do it well also requires knowing pricing strategies based on the principles that drive markets. It also requires knowing pricing tactics - building and presenting a Comparative Market Analysis and the scripts that go with it. You will use your knowledge and expertise in pricing and presentation to win the sellers agreement on the list price a price that will get their home sold.

11 Pricing is one of the absolutely essential real estate success skills. To become a pricing master, you must understand: How markets work Local market conditions Pricing criteria Two principles about markets and value provide a great foundation for pricing any real estate: Market Dynamics: Markets operate on the law of supply and demand. When supply is high and demand is down, prices fall. When supply is low and demand is up, prices increase. Instructor: Discuss these concepts with participants. Ask: What is the current supply in our market Determination of Value: Value is established based on an agreement between a willing seller and a willing buyer. The tug-of-war is always between what the seller wants and what the buyer is willing to pay. now? How do you know? Ask: In our market, who has the upper hand the seller or the buyer?

12 Instructor: Discuss the local market conditions. Ask: Is our current inventory rising or falling? What s causing this? Ask: What s going on in our community that may impact To price accurately and price to sell, you must constantly study the conditions in your local market and in the specific neighborhoods where you want to specialize. Here are some basic factors to watch: Inventory: How much is for sale, and is inventory rising or falling Days on Market (DOM): How long it is taking properties to sell Price per Square Foot: A good comparative indicator of prices when a group of properties has common qualities and features Changes in the Local Landscape: Monitor changes in major employers, shopping, schools, other services in the community, and changes in local laws that impact housing housing longterm? Getting the facts about pricing means evaluating a given property against other comparable properties. This means comparing your client s 20-year-old 3-bedroom, 2- Ask: bath property in a neighborhood of similarly built homes with homes that sold recently that match or come very close to matching the particulars of their home. What s a source for this The following factors come into play when looking for comparable properties. information? How often should you be checking and updating this knowledge? Location Size Amenities Condition

13 What are current local market statistics in your targeted areas? Days on Market: Average Price per Square Foot: How many homes on the market now? What are your sources for local market statistics? Instructor: Ask the participants these questions and give information on local market statistics and how to find them. Time: 10 minutes Suggest MLS, title, escrow, or mortgage companies. Debrief activity by asking for volunteers to share results and aha s.

14 Instructor: There is information on property condition and staging homes in the next Power Session. Explain the graph and how price and condition really affects the selling process. It s very important to grasp the following six critical strategies that set the stage for using pricing criteria effectively. These strategies are standards you need to bear in mind as you approach pricing any property. With practice, you will absorb and internalize them. They will become part of you as a real estate agent and make you an outstanding adviser to both buyers and sellers. There s little point in winning a listing if it does not sell. To get a home sold for the most money in the least amount of time, it must be priced in the market. There are two determining factors: Price Condition Competitively priced properties must present in the best possible condition outside and inside the home. The following graphic shows the combined selling power of the right price and great property condition. The percentage of buyers who will look at a property increases and decreases in direct proportion to the property s price compared to market value. Pricing above the market does not get you showings; pricing at or just below the market does.

15 An important part of the pricing process is to help your sellers understand that agents and sellers do not determine the purchase price of their home. Instead, the market determines the price. Pricing to sell is based on understanding what is selling. Use the simple dialogue below: Mr./Ms. Seller, some of the things you can control during the selling process are the condition of your property, the availability of your home for showings, and your positioning in the market. In the end, value is determined solely by what a buyer is willing to pay in today s market, based on comparing your home to others currently on the market for sale. I don t determine value and neither do you. The market determines value. Does this make sense? The best chance to sell a home is when it first comes on the market! Sellers need to be clear on this that there is a window of opportunity that opens, and closes, quickly! The following graphic depicts how buyer interest climbs rapidly when a listing hits the market, and declines after the first month. The first few weeks are make or break time for most listings. Instructor: Ask what this graphic says about attracting buyers with the right price and excellent property condition. Price right and get the property in top selling shape at the very start. The first few weeks are make or break time for most listings.

16 Pricing requires facts and numbers, yet it s also an art an art of persuasion. Choosing the right comparable properties is a big step in the right direction. But there s much more to it. Your job as the listing agent is to help your sellers understand how the right price impacts the marketability and salability of their home. Marketability and salability are also determined by the following: Market Direction: Whether the market is appreciating or depreciating Market Speed of Change: How quickly prices are changing and what the rate of change is Your ability to be knowledgeable of the current market pays off when it comes to any kind of shifting market whether shifting up (appreciating) or shifting down (depreciating), and even in a stable market. Rising market In a rising market, sellers who feel time is on their side may price above the current market and hope the market will catch up and bring them the price they want provided the market continues to rise. Sellers who want to cash in on improving prices in rising markets are still well advised to price at the market to get a sale now and move on with their lives. Instructor: Discuss the graphic on this page and the next and ask questions to check whether participants understand the point made by each one. Offer a good script for each market situation.

17 Declining market When prices are falling, sellers make a huge mistake by pricing too high, hoping to attract the offer they want and thinking they will drop the price later if that strategy doesn t work. The reality is that most sellers who do this never correct enough to keep up with price reality. Sellers who price right will get the buyers while the listing that s chasing the market down will take longer to sell.

18 Pricing right is hard work. But it s worth it because it gets your sellers to their goals, and you make money for your business. Professional honesty is your best approach. It means understanding where the customers are coming from and being professional enough to stand up for them and tell them the truth about tough topics, such as: Market conditions Property condition, features, amenities, location Buyer and buyer agent feedback Comparable property sales Instructor: Share a story from your listing experience Be honest Here s a short script to address pricing honestly. Do you want me to tell you the truth, or do you want me to tell you what you want to hear? about a moment when professional honesty was If a seller insists on a higher than market price, get agreement now that if you have not had a bona fide offer in a reasonable (short) time period, you will reduce the price to your recommended price. necessary and paid off. The first few weeks your home is on the market are the most critical and will attract the most serious buyers. If we don t get a bona fide offer in this time, the market is telling us the home is overpriced. If after three weeks this is what s happening, do you agree to reduce the price to my recommended price to meet market demands?

19 Work with a partner. Instructor: Break participants into groups of two. Put the essence of the critical pricing strategies below in your own words. Take no more than 1 minute of explanation per point. Challenge yourself to Point out that communicate only the basic idea. Refer to the preceding pages, as needed. this is a chance The factors that drive price What sells What the seller can and can t control The window of opportunity Pricing is about market movement Don t chase the market Evaluate one another s presentation and make suggestions for improvements. Time: 10 minutes for participants to work on their Seller Talk with respect to price. 1 minute per point maximum is challenging, but point out this is the level of succinct and clear expert communication they need to achieve. Experts don t ramble on they get to the bottom line quickly and confirm they ve been understood. Ask for aha s at the end of practice.

20 CMA is a process by which a property to be listed is evaluated against other comparable properties to determine a recommended list price. Use the CMA to present information to help sellers understand and accept the right price for their home. The CMA process includes the following: Instructor: Point out that whether or not to include active listings in your CMA depends on how fast the market is moving. Also, when comparables are in short supply, you may have the challenge of extending your search area, timeline, or modifying other criteria to get a better handle on price. Search: Search the MLS for properties that correspond to the subject property (the one you are pricing) using the four main criteria location, size, amenities, and condition. Select: Select a small number of recently sold properties, and properties pending sale, that you believe represent the closest comparisons to your seller s property. The number of comparables available will be impacted by market conditions. Decide: Decide on a price to recommend to your seller that takes into account: a. The comparables b. Your seller s motivation and goals Review: Review the data, in a simple, readable format, with your seller to show why you ve chosen the price you are recommending and how their property compares.

21 Present your price recommendation by showing the sellers the following pages from your listing presentation that illustrate your conclusion: List of recent listings and sales most comparable to their own property: listings sold, pending, and active from their immediate neighborhood, covering a recent time period, usually the last 30 days. Property details for each of your selections: detail sheets for the comparable properties. Tip: Print these from the MLS. Conclusion: A summary page (see sample in your Listing Presentation Guide) that pulls your conclusions together supporting your price recommendation. For the seller, your price recommendation should feel like a conclusion you have reached together after looking at the comparable home data. INSTRUCTOR: Provide your own quick illustration of what a consultative recommendati on sounds like vs. telling sellers, Just price it this way.

22

23 Instructor: Have participants Working in teams of 3 or 4, the goal of this exercise is for you to determine a recommended price on a property given to you by your instructor. Follow the CMA approach outlined in this session. Evaluate your chosen property against comparables based on the four major determining factors for price: a. Location b. Size c. Amenities d. Condition Note at least one factor in each category that impacted your evaluation against the competing properties. Did you assign a dollar value to any of these factors? If so, what was it? (use the Property Pricing Worksheet on the next page) Form your price conclusion (using the Recommended Price for Your Home page from the listing presentation) and be prepared to defend it to the class, including factors you and your team agreed about or disagreed about as you chose a price. Time: 30 minutes form teams of no more than four people per team, with at least one person with a laptop or tablet and access to your MLS. Supply participants with copies of subject properties to practice pricing with, along with accompanying detail pages. (Note: The rest of the instructions appear on the next page!)

24 Instructor: (Instructions for Your Turn on previous page continued ) Give the same properties to at least two teams to enable comparison of the pricing conclusion. For example: Team Main St. Team Main St. Team Oak St. Team Oak St. Tell teams to decide on a price for the subject property based on the comps. One at a time, have the teams come to the front of the room and describe how they arrived at their price. Tell them to be prepared to defend their price and answer any objections. Ask for aha s.

25 Property Pricing Worksheet Property Location Bedrooms, Baths, Sq. Ft. Amenities Condition Price DOM Subject Property Comparable Properties

26 This page intentionally left blank

27 Action Plan Prepare for Your Next Class Recall and Remember Recap of all assignments from today, and in preparation for next class. Complete your Daily 10/4. Enter numbers into mytracker. Practice pulling comparatives for different properties. Practice your pricing and objections scripts. Complete your Mission for the next class. Bring your phone, laptop/tablet, and database to every class.

28 Instructor: Ensure that participants are preparing Prepare for your next class by completing the Mission prior to the next scheduled Ignite Power Session. Download your Mission for the next class from Ignite on KWConnect. with their next Mission!

29 Every day in class, you will be making calls to specific targeted groups. We will follow the three-step process each time. 1. Prepare Create your call list for the next class. 2. Take Action Real-Play calls will be made in the next class. 3. Maintain Notes will be written to all those you call in class. Instructor: Participants are to generate a long list of people from social media they can contact. For your next class, you will focus contacting people from across your social media channels, as well as more referrals. You are getting referrals from every person you talk to! Ask: How will you find phone numbers?.

30 A well-priced home creates interest, attracts buyers, generates showings, and produces offers, all very quickly. Size Location Condition Amenities The percentage of buyers who will look at a property increases and decreases in direct proportion to the property s price compared to market value. Pricing above the market does not get you showings; pricing at or just below the market does. It is designed to help you walk the seller through the comparative process you went through to arrive at the recommended list price. Should be 200 new! Remind them of this essential goal! How many new contacts in your KW eedge database by the end of Ignite? How many new contacts do you have today? They should have at least by now!

31 Instructor: Have participants fill in their aha s individually, or brainstorm as a group. What are your aha s? Instructor: Ask: How will you translate your aha s into concrete changes in your behaviors? Example: Aha I need to practice my scripts. Behavior Change Find a script partner What and behaviors schedule do you intend time. to change? Instructor: Tell: List out the tools you will use to achieve real behavior change. Examples: Accountability tool, timeblocking on calendar What tools will you use? Instructor: Tell: Evaluate what kind of accountability will sustain your behavior change. Is this an accountability partner? Mentor? MyTracker? Be realistic. The best accountability system What does is the accountability ONE you for this will look use. like? Instructor: Tell: Think of the results you want to achieve. What are you doing to get there? What do you have? What will you do? What will you achieve?

32 Practice Scripts with Sellers (with KW agent Jodie Boxer) audio on KWConnect.com Handling Objections Price Reductions Part 2 Pricing Strategies Checklist Ways to Communicate Seller Prelisting Packet Seller Listing Presentation Keller Williams Facebook Page - KW Blog - Inman - Your Market Center Facebook Page

33 Mr./Ms. Seller, would you like to obtain the highest price possible for your property? If no, dig deeper. If yes, continue. To achieve the highest price possible, you must have maximum exposure to the marketplace. The most important decision you will make in this respect is where you decide to price your property. The way most sellers establish their listing price is with a Comparative Market Analysis, what we call a CMA. (take out your CMA pages) As you can see from this CMA, the average market time in our area is 60 days*. This means that if you want to sell your property in less than 60 days, you have to be in the top 50 percent in terms of price and property condition. To sell in 30* days, you ll have to be in the top percent in terms of your price and property condition. *You will need to find out the correct numbers for your marketplace and customize this script. Mr./Ms. Seller, the most important decision you will make is where you will price your property. Pricing your home at fair market value will attract more buyers. Attracting more buyers normally results in a higher purchase price. Overpricing your home results in a longer market time and possibly a lower price. Would you like to price your property to sell quickly, or will you price your property where it could take longer to sell? The choice is yours. What would you like to do?

34 Objection 1: We need a certain amount from this sale to buy our next home. Will you as a buyer pay what the seller wants because that s the price they need? No, you ll pay what it s worth, right? That s what your buyers will do too. Objection 2: Can we price a little higher and come down later? Option 1: Here s what frightens me about pricing higher. People who have seen many houses will find yours, but they won t look at it because of the price. We don t want to drive buyers away; we want to attract buyers. We want them to make offers. Does that make sense? Option 2: The greatest number of showings comes in the first three weeks. If they see the house is overpriced, they walk away and we don t get them back. Let s get one or more people to make an offer right away. If more than one likes your price, they might even compete and drive it higher. Wouldn t that be great? Objection 3: How can we be sure the price you re recommending is the right price? Real estate is a market-driven commodity like stocks. If you have ever bought a stock, how do you know what it s worth? When you sell a stock, although you know what you paid for it, the market doesn t care. Like that, the market says what your home is worth. Why would a buyer pay more than the market says it s worth?

35 After studying the comparables, taking into account the unique characteristics of your home and its setting, and using my knowledge of the averages in your neighborhood, I have prepared my recommendation. Remember that my primary goal is to net you the most money possible. And I believe this pricing plan, matched with my 14-Step Marketing Plan, will draw agents and buyers to your home and position it as a highly appealing and highly competitive property. After looking at everything I ve presented about condition and price, what are your thoughts? Do you agree with this price recommendation? Is this what you d like to list your home for? Are you ready to make a decision to work with me? If Yes: Great, it sounds like we ve got a price and are ready to put a sign in the yard. Let s do it and get this house sold!

36

37 Your Name: Market Center: Date: Page # Change Scan and any course corrections or changes to kwuhelp@kw.com. Or mail to: Keller Williams University 1221 South MoPac Expressway, Suite 400 Austin, Texas 78746