STUDENT COURSE INFORMATION

Transcription

1 STUDENT COURSE INFORMATION FANSHAWE COLLEGE OF APPLIED ARTS AND TECHNOLOGY HEALTH SCIENCES JANUARY 2010 PHRM PHARMACY INVENTORY Duration: 30 total course hours Credit Units: 2.00 *NOTE: The hours may vary. This course is a prerequisite for: PHRM-1035 COMMUNITY PLACEMENT Prerequisite(s) for this course: ANAT-1015 MEDICAL SCIENCES I Co-requisite(s) for this course: NO COURSES Course Description: The student will gain an appreciation for the roles of management in pharmacy practice. A number of management theories and tools will be introduced as well as concepts of organizational behavior. Students will have the opportunity to learn about human resources management practices; customer service; time management; marketing applications; merchandising concepts and inventory management. The impact of Federal and Provincial Legislation on inventory management processes will also be addressed. Vocational Learning Outcomes: Upon successful completion of this course, the student will be able to: 1. Describe community pharmacy management practices. 2. Practice inventory control and purchasing concepts efficiently, accurately, and according to community pharmacy standards and current legislation. 3. Discuss various ordering systems utilized in community pharmacy practice settings. 4. Demonstrate the ability to perform calculations necessary for efficient community pharmacy practice management. Essential Employability Skills Learning Outcomes:

2 Essential Employability Skills Learning Outcomes Taught Reinforced Assessed or evaluated Communicate clearly, concisely and correctly in the written, spoken and visual form that fulfills the purpose and meets the needs of the audience. Respond to written, spoken or visual messages in a manner that ensures effective communication. Execute mathematical operations accurately. Apply a systematic approach to solving problems. Use a variety of thinking skills to anticipate and solve problems. Locate, select, organize and document information using appropriate technology and information systems. Analyze, evaluate and apply relevant information from a variety of sources. Show respect for the diverse opinions, values, belief systems and contributions of others. Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals. Manage the use of time and other resources to complete projects. Take responsibility for one's own actions, decisions and consequences. Detailed Content: Unit I - Pharmacy as a Business 1. Review the federal and provincial acts that legislate the practice of pharmacy. 2. Review the objectives of the National Association of Pharmacy Regulatory Authorities and the schedules of the Harmonized Drug Schedules for Canada. 3. Discuss the requirements for retaining prescription records by provincial regulatory authorities and Revenue Canada. 4. Discuss the concept of mail-order pharmacy and the impact on pharmacy both as a business and professionally. 5. Discuss e-commerce as it relates to the business of providing pharmaceutical services to the public. 6. Discuss current e-trade lawsuits involving Internet pharmacies. 7. Discuss the advantages and disadvantages of e-scripts 8. Discuss the impact of third party payment claim processing has on pharmacy. 9. Discuss the issues that the Ontario College of Pharmacists has with third party payment claim

3 processing (Ontario Drug Benefit program). 10. Evaluate the need for technology and automation in the practice of pharmacy. 11. Discuss the field of organizational behavior and its development over time. 12. Discuss the basic incompatibilities between organizational and professional models of structure. 13. Identify influences on job satisfaction, organizational commitment, job stress, and job turnover intention and organizational identification and how they affect organizational behavior and performance. 14. Compare and contrast community pharmacy practice across Canada. 15. Describe the purpose of a business plan 16. Discuss the important components a business plan 17. Discuss the importance of proper cash handling. 18. Define cash flow and the importance of monthly cash flow statements. 19. Detail financing options for the start-up of a new pharmacy business 20. Differentiate between start-up loan and operating lines. 21. Describe a balance sheet and detail the information it provides. 22. Define, assets, liabilities and net worth 23. Detail the process in determining the gross profit for the dispensary and front shop areas. 24. Define the term liquidity and detail its measurement (Acid test - QA:CL). 25. Define the term solvency and detail its measurement (Current Ratio - CA:CL) 26. Detail the NP: NS ratio used to describe a pharmacy's profitability. 27. Detail the importance of "Return on Investment" and how it is determined. 28. Define inventory turnover rate and discuss optimal and actual turnover rates for pharmacy business practice. Unit II Managing People and Goods & Services 1. Explain the importance of human resources management in providing high-quality services. 2. Identify critical steps in the recruitment and selection of employees. 3. Compare and contrast job orientation, training, and development. 4. Discuss the roles of motivation and rewards in employee performance feedback. 5. List the steps involved in progressive discipline. 6. Identify the distinguishing characteristics of services.

4 7. Discuss the characteristics of good customer service. 8. Describe the standard for the evaluation of services. 9. Discuss the seven issues in designing services. 10. Describe service strategy. 11. Describe strategies for dealing with service failures and medication errors. 12. Discuss the management of service employees and professionals. 13. Describe common myths with regard to time management. 14. Discuss various theories and approaches to time management, including the Pareto Principle. 15. Explain how time management techniques apply to pharmacy practice. 16. Recognize the relationship between poor time management and stress. 17. Describe a marketing management process for pharmacies. 18. Discuss a marketing planning process for pharmacies. 19. Illustrate a marketing mix for pharmacy. 20. Discuss how to control and evaluate marketing activities. 21. Identify merchandising techniques that enhance the awareness and use of the pharmacy department as a health care destination for patients. 22. Identify and discuss the implications of ineffective merchandising in a pharmacy. 23. Evaluate the impact of merchandising on the financial success of a pharmacy. Unit III - Purchasing & Inventory Management 1. Explain the importance, both financially and operationally, of purchasing and inventory management to a community pharmacy. 2. List purchasing objectives and inventory management objectives for a pharmacy 3. Describe procurement and carrying costs for a pharmacy. 4. Describe three methods of inventory management. 5. Discuss the benefits of effective inventory management. 6. Detail the impact that excessive inventory has on the pharmacy business. 7. Detail the consequences of poor inventory management. 8. Discuss the advantages and disadvantages of the Point of Sale (POS) system.

5 9. Define SKU, UPC, DIN and BP and their importance in inventory control. 10. Discuss the advantages and disadvantages of "open to buy budget" and "economic order quantity" methods. 11. Discuss the importance of monitoring order quantities. 12. Discuss the importance of and demonstrate cycle counts as part of an effective pharmacy inventory control practice. 13. List the values that must be determined in order to calculate the inventory turnover rate 14. Calculate the cost of goods available for sale (GAFS) given the BI (beginning inventory) 15. and P (purchases made by the pharmacy). 16. Calculate the cost of goods sold given the GAFS and EI (ending inventory). 17. Determine the average inventory (AI) given the BI (beginning inventory) and the EI 18. (ending inventory). 19. Determine the Inventory Turnover Rate given the COGS (Cost of Goods Sold and AI (Average Inventory). 20. Discuss the advantages and disadvantages of a high and low Inventory Turnover Rates. 21. Define "Just-inTime"(JIT) purchasing and state advantages and disadvantages for this practice. 22. Define "Prime Vendor" purchasing and state advantages and disadvantages for this type of agreement. 23. Discuss the advantages of group buying practices. 24. Discuss the advantages and disadvantages of franchise line cosmetics and toiletries. 25. Define the term "private label" and discuss advantages to offering private label products in the community pharmacy practice setting. 26. Discuss factors that need to be considered in the purchasing process. 27. Discuss factors that impact on future patterns of demand and the purchasing process. 28. Discuss order quantities, reorder quantities; monitoring of order quantities and purchasing products in large quantities in a community pharmacy. 29. List the various sources of supply for community pharmacies. 30. Discuss the advantages and disadvantages of buying direct from the manufacturer. 31. Discuss the services that wholesalers provide to community pharmacies. 32. Discuss special ordering procedures for reportable narcotics and reportable controlled drugs. 33. Discuss special ordering procedures for verbal narcotic preparations, controlled drug preparations, controlled drugs in CDSA Schedule IV and targeted substances.

6 34. Discuss various terms of payment options available. 35. Define the term "dating" as it relates to deals and factors to be considered when a "dating deal" is offered to a community pharmacy. 36. Detail the reasons for drug shortages and the impact on the pharmacy and the customer. 37. Discuss steps to resolve drug shortage occurrences. Unit IV - Methods of Ordering and Community Pharmacy Calculations 1. State the methods of ordering available to community pharmacies. 2. Detail the process for ordering via on-line from the computer dispensary system. 3. Detail the process for ordering products using a written purchase order, via telephone and by fax. 4. Detail the process of submitting product orders using an electronic order-entry device. 5. Discuss the advantages of ordering utilizing a POS (point-of sale) system. 6. Detail situations that would warrant the purchasing of a product from a community or hospital pharmacy. 7. Discuss the documentation for purchases of prescription, narcotic, controlled and targeted substances from community and hospital pharmacies. 8. Demonstrate the procedure for receiving pharmaceuticals at the pharmacy. 9. Discuss the importance of reconciling orders received in the pharmacy. 10. Discuss the importance of ensuring that received products are stored appropriately including refrigerated items, narcotic drugs, controlled drugs, targeted substances and No Public Access medications. 11. Discuss the importance of checking for expired or "short-dated" merchandise. 12. Discuss the process of returning medications that have been recalled by the manufacturer. 13. Discuss the process for returning merchandise to wholesalers/distributors and manufacturers. 14. Demonstrate the return of expired products, ordered in error products, short-dated products, damaged and defective products. 15. Discuss the process for dealing with products received and not billed; products billed and not received; overstocked products and product that are withdrawn from the market by the manufacturer or banner. 16. Detail the capabilities of PharmaClik (McKesson) and how to access it. 17. Discuss the process for creating and managing orders with PharmaClik. 18. Detail the process for using the catalogues to find products and to complete orders. 19. Detail the process for returning products with the PharmaClik system, MedTurn Inc., and Kohl and

7 Frisch. 20. Describe discounting practices that companies offer to pharmacies such as quantity discounts, promotional discounts/allowances, and cash discounts. 21. Discuss factors that impact on pricing decisions in the pharmacy. 22. Differentiate amongst market-oriented pricing, traditional pricing, leader pricing, loss-leader pricing and discount pricing. 23. Determine gross margin as a dollar amount and as a percent amount. 24. Determine the retail price of an item given the cost and known retail markup. 25. Define the term markdown and discuss the rationale for its use. 26. Calculate the cost of an item given the retail price and the gross margin percent. 27. Determine the markup on cost (MU/C) given the retail price and the cost of an item. 28. Perform calculations to determine the buying of dated discounted goods. 29. Discuss the use of price codes in the community pharmacy setting. 30. Detail the basic principles of calculating cash transactions. 31. Demonstrate the use of daily cash drawer balance sheets to calculate final cash amounts. 32. Determine final cash shortages and overages and discuss strategies to decrease the chance for these occurrences. 33. Demonstrate basic principles in maintaining accounts in a community pharmacy. 34. Analyze data displayed on bar graphs, broken-line graphs, circle graphs and pictographs Teaching/Learning Methodology: Lecture Discussion Reading assignments In-class lab assignments Required Learning Resources: Pharmacy Management: Essentials for all Practices, 2nd Edition. (2009) Desselle & Zgarrick. McGraw-Hill. ISBN Method Of Evaluation: The final mark/grade for this course will be determined as follows:

8 Method Percentage Midterm Exam 30% Final Exam 30% Lab Activities 30% Quizzes 10% TOTAL 100% Students must write all four tests in order to successfully complete this course. NOTE: Test and assignment due dates, etc. will be provided by the professor at the beginning of the course. Consult the Program Division Policy for additional information on course evaluation and progression. Grade Range Comment Grade Point A Distinguished 4.2 A B B C C D D Marginal 1.0 F 0-49 Unsatisfactory 0 P greater than 50 Pass N/A I N/A Incomplete N/A N N/A No Credit Achieved N/A W N/A Withdrawn N/A X N/A Audit N/A CHEATING - All forms of cheating are considered an academic offence and the College has a clear policy on cheating. Please refer to Policy 2-G-04 on Fanshawe Online or in the Student Handbook. PLAGIARISM - Plagiarism is cheating and an appropriate penalty will be applied and a report will be placed in the student's file in conformance with College Policy 2-G-04 on cheating. Plagiarism (the intellectual dishonesty resulting from a student's failure to acknowledge indebtedness to sources used) is a serious academic offence that shall result in appropriate penalties, to be determined at the discretion of the course professor in consultation with the Divisional Chair. Plagiarism includes, but is not limited to, submitting the same work to more than one professor for credit in different courses without prior written permission from the professors. Penalties shall range from failure of an assignment to possible failure of the course. REWRITES - Students cannot make the assumption that any provision will be made by the professor to permit a student to rewrite failed assignments or tests. Turnitin.com As part of Fanshawe College's commitment to fostering excellence in student assignments, this course may require students to submit their papers to Turnitin.com. This Web service is designed to help students understand the importance of identifying borrowed work in their essays, and how to correctly cite research sources. Instructions for how to use Turnitin.com will be provided by the professor, and

9 additional information is available at Prepared By: R. Hoglund-Hale, BHSc (Hon.), CPhT The following applies for course offerings consistent with the Standard Academic Calendar: Internal/External Course Credit Application Deadline Applications for Internal/External Course Credit are available from the Office of the Registrar. Check college calendar for deadlines. Course Add/Drop Deadline You may withdraw from a course without academic penalty during the first 70% of the course duration. Application is made through the Office of the Registrar. Academic Assistance The primary resource for students experiencing difficulty with course material is the course professor. In addition, students who wish to attend study skills workshops or who require further assistance, can contact the Learning Centre in A2019 ( ) for one-to-one tutoring from staff in math, physics, chemistry and english, or they can contact Counselling and Student Life in F2010 ( ) for information about receiving peer tutoring. Student Success Advisors are available to assist students with academic concerns or other problems they may face while at Fanshawe. They can either assist you directly, or refer you to the appropriate resource on campus to get the help you need. Contact information for your Student Success Advisor can be found on the Web at Students who have been identified as having (or who wish to be assessed for) a specific learning disability, should contact Disability Services F2010 ( ) in Counselling and Student Life for information about available support services. Re-taking a Course: Subject to meeting any pre-requisite or co-requisite requirements, a student may retake a course. The second re-take must be approved by the Academic Manager or designate and will be granted based on extenuating circumstances and with recommended interventions such as counselling or a learning contract. Subsequent re-take opportunities will only be available as part of an overall success strategy developed in consultation with the student, program co-ordinator and the Academic Manager. The best grade achieved will be used in calculating the cumulative GPA. Related Policies Course Grade System - See College Policy 2-C-04 Prior Learning Assessment and Recognition - See College Policy 2-A-10 Evaluations - See College Policy 2-C-02 Academic Standing - See College Policy 2-C-05 Student Appeal of a Grade or Other Academic Decision - See College Policy 2-G-02 Academic Withdrawal and Termination - See College Policy 2-C-06 Academic Offences - See College Policy 2-G-04 Student Code of Conduct Policy - See College Policy 2-G-01 Respectful College Community Policy - See College Policy 1-B-46 Authorized By: Date: JANUARY 2010