Your energy statement explained

Transcription

1 Your energy statement explained

2 Keeping things simple Your key information at a glance Energy doesn t have to be confusing, and paying for it even less so. We ve designed our statements to make sure that the information we send you is easy to understand and you know exactly what you re paying for. Page 1 Mr A Smith 1 Sample Street Sample Ville SAM PLE Opening hours: 8am 8pm Monday to Friday 9am 2pm Saturday www. All your energy needs online plus our handy live chat Our contact details. You ll find all the details of how much energy you ve used and how much you need to pay all clearly explained, and there s now information about your tariff that you can use to make sure you re on the right one for you. Why don t you let us know what you think of your statement? Visit Keeping track Account no: Date : 1 October 2013 Home sweet home Your quarterly Direct Debit statement It s great to have you with us... You don t need to lift a We ll continue collecting each month your next payment is due on 7 October Take a look inside for your quarterly statement you ll all the details about your tariff and how much energy you ve used... This statement is based on estimated readings. Upload an actual meter reading today at Your account number and statement date. A clear statement title and any important information just to kick things off. How much your energy came to and when we ll collect the amount from your bank. Could you pay less? Stick around Over the next 12 months, your estimated annual cost for electricity is and for gas is These prices include your standing charge, unit rates and VAT. Or switch it up Change to Direct Debit Advance, paying by Direct Debit, and you could save a year. However, the conditions are a little different. Call us to out more. Remember it might be worth thinking about switching your tariff or supplier. Switching is subject to eligibility and availability, and may involve changing to materially different terms and conditions. Here s where we ll tell you about any savings you can be making by switching to another tariff. If you re already on our cheapest tariff, we ll tell you! Your energy statement explained 1

3 A little more detail Page 2 Page 3 This is your account balance before your statement. And below you ll see any payments, credits or charges made to your account which explains how we got there. A breakdown of your meter readings, how much energy you ve used and how we ve calculated this bill. When you ve been with us for over a year, you ll be able to compare your current usage against last year s. Your electricity and gas statement 30 June 30 September 2013 (92 days) Balance before (cr) How we got there Balance at last statement Payments since then /07/13: (cr) 02/09/13: /09/13: /09/13: Balance brought forward Usage this period: 431 kwh (cr) 883 kwh Same period last year: New charges Usage breakdown (e) = estimate Period Start End Units used kwh Rate Charge Meter: Z26635 Tariff: Direct Debit Saver 30/06/13 30/09/13 58,839 (e) 59,270 (e) 431 kwh p Standing charge 92 days Total electricity charges for this period (e) = estimate Period Start End Units used* kwh Rate Charge Meter: S Tariff: Direct Debit Saver 14/06/13 30/06/13 6,461 (e) 6,489 (e) 28 = 883 kwh p Standing charge 92 days Total gas charges for this period * We convert your gas usage from units to kwh. Here s the maths: GAS UNITS USED METRIC Conversion factor (2.83) volume conversion factor ( ) CALORIFIC VALUE (39.2) kilowatt hour conversion factor (3.6) Subtotal (electricity + gas charges) VAT (5% of 53.48) 7.37 Total new charges Invoice number: Statement: 2 Supply address: 20 Sample Street, Sample Ville, SAMPLE New balance (cr) We ll take your next payment of around 7 October Thanks for paying by Direct Debit it s the easiest way to pay for your energy. Spreading the cost We charge you one consistent monthly amount throughout the year, so there are no nasty surprises: MID LOW MID HIGH Consistent payment amount We work out your payment amount by using industry estimates of how much your energy will cost for the next year (including any outstanding account balance) and then divide this into 12 equal monthly payments. You re on track We ve reviewed your payment amount and it looks like you re paying the right amount. We ll review it again on February Remember to let us know if you re expecting any to your energy consumption and make sure you submit regular meter readings to us online at Could you pay less? We re here to help The information below gives you all the details on your current tariff, and everything you need to compare it with others. Tariff name Direct Debit Saver Direct Debit Saver Payment method Monthly Direct Debit Monthly Direct Debit Tariff end date None None Termination fee None None Annual usage (based on estimates) 3,200 kwh 13,500 kwh About your TCRs : XX.XX per kwh : XX.XX per kwh Use your Tariff Comparison Rate (TCR) to compare other tariffs on a like-for-like basis. They re based on an average user of electricity (3,200 kwh/year) and gas (13,500 kwh/year), so use as a guide only. For more details on how we work this out and how to use your TCR, plus further details on your tariff, call us on 0845 or visit About your supply supply number: S meter point: Temperature and pressure: The important information to help you keep track of your statements. How much is now due and and a little on how paying by Direct Debit works. And all the details on your tariff. You can use these to compare your tariff with others and also see how your energy usage compares to the average consumer. Use your handy Tariff Comparison Rates to compare like for like tariffs with other suppliers and make sure you re getting the best deal. 740 kwh 320 kwh 2 Your energy statement explained Your energy statement explained 3

4 Everything else Page 4 Stay statement savvy with Direct Debits All the information you need to manage your account, get in touch with us and how to stay safe at home. And if you re not happy, how to let us know. Always here... We know that sometimes it s hard to pay a bill. If you re having let us know as soon as you can and we ll do what we can to help. Looking out for you If you re registered disabled, are of pensionable age, have a hearing or visual impairment or have long term ill health, you may be entitled to our additional services such as braille, large print statements and a password protection scheme through our Priority Services Register. Call us on to out if you re eligible, or visit... just get in touch emergencies If you smell gas Open your doors and windows If you can, turn off the gas supply. Call the National Emergency Service on , 24 hours a day, 7 days a week. Do not Turn electrical switches on / off. Use matches or naked Use mobile phones. emergencies If you have a power cut, call your local network operator: <East Midlands Central Networks> on < >. If you re unhappy If you have any problems with our service or supply, you can call our customer service line on or use our online live chat. One of our friendly advisers will be happy to help. If you re not or you need impartial consumer advice, you can contact Consumer Futures the government s helpline for consumer issues. Call or visit consumerdirect.gov.uk By paying by Direct Debit, you ll receive quarterly statements meaning you ll never have to worry about paying a bill on time again. You can manage your account or change your direct debit at any time by visiting Talk to us Phone support@ Post Spark Energy, Ettrick Riverside, Dunsdale Road, Selkirk TD7 5EB Social media Search for us on Facebook or Live chat www. Moving? Take us with you If you re planning on moving or thinking of leaving us, let us know as soon as possible or at least 3 working days before you plan to move. If you don t tell us, you may be billed for the energy used by the next occupier. Just call us on, support@ or chat to us live with: Your full name and telephone number Full address of your old home and new home Date of move or switch Up to date meter readings Want things even easier? Register for Spark online If you switch to managing your account online you ll be paperless and able to access your details online, 24 hours a day, 365 days a year. Just visit /youraccount to register today. Spark Energy Supply Ltd Registered in England number: VAT Number: Your energy statement explained

5 Save time, visit www. Manage your account Get your bills Make a payment us support@ Call us 8am 8pm weekdays 9am 2pm Saturdays Give meter readings Tell us if you re moving And handy live chat too If you d like to talk, our call centre is UK-based and you ll find us on Facebook and Twitter too. For domestic customers BOOKLET/YOUR ENERGY STATEMENT EXPLAINED July 2014 Live chat www. Say hello Facebook and Ettrick Riverside, Dunsdale Road, Selkirk TD7 5EB