17% Guaranteed Discounts. Sales. Year 1. For entry into a draw for One Year s Free Electricity** quote this code: UP TO
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1 X I F D N A Y A D O T H C T I W S S T N U O C S I D R U O Y + u get Plan lets yo Airtricity Bugyd costs over 12 months er spread your en Year 1 Guaranteed Discounts a gas contract For existing electricity Airtricity customers *Guaranteed discounts on Airtricity Standard electricity unit rates. Standing charges apply. See Terms & Conditions overleaf. ** For One Year s Free Electricity Terms & Conditions see air Rep t ice, men SerRveplace & EN CE Sales S For entry into a draw for One Year s Free Electricity** quote this code: 17% * UP TO r Home Gas Save contract rm te d - 1 year fixe ERGY SER VI
2 At Airtricity we believe in making energy better Airtricity is Ireland s greenest energy supplier. ** Around one quarter (24%) of the electricity Airtricity supplies is generated from renewable sources twice that of its nearest commercial competitor. ** Airtricity is Ireland s largest wind energy generator. Greener Simpler ** Latest fuel mix disclosure published by Commission for Energy Regulation (CER), July With Airtricity Rewards you can get great savings and discounts on everyday spending - it s our way of saying Thank you for being with Airtricity. Guaranteed discount(s) for contract term. Choose from one of our two electricity products. We will guarantee your switch to us is conducted in a transparent and fair manner - if you are knowingly misled during our sales process and pay more for your energy as a result, we will compensate you. Smarter Sign up to Direct Debit with ebill to get our best discounts. In addition to your regular direct debit payments, you can make Top Up payments online at or in any PayPoint/Post Office/Payzone outlet. Receive meter reading reminders by text message or . Manage your account through the My Airtricity section of and through the My Airtricity app.
3 Our Tariffs If you are you an existing Airtricity electricity customer and you switch your gas to Airtricity you will receive up to 17% * guaranteed discount on the Airtricity Standard gas unit rate. SWITCH TODAY AND FIX YOUR DISCOUNTS Gas a Home Gas Saver - 1 year fixed term contract 17% * Airtricity Direct Debit & ebill 13% * Standard Direct Debit & Post Ex. VAT Inc. VAT Ex. VAT Inc. VAT Ex. VAT Inc. VAT Unit Rate (cent/kwh) *Guaranteed discount against Airtricity Standard gas unit rate. Standing charges also apply. 13.5% VAT rate applies. All domestic gas prices quoted from 15th October Prices may be subject to change. Your existing electricity unit rate(s) will not be affected. Figures have been rounded to two decimal places. For Terms & Conditions, see overleaf. Note: The Carbon Tax has been set at (inc. VAT) per kwh. This tax applies to all domestic natural gas customers, irrespective of supplier. Airtricity Standing Charges Standing charges are a combination of a share of the fixed charges associated with providing gas networks services and of the supply costs in servicing your account. Airtricity Standing Charges (cent/per day) (euro/per year) Ex. VAT Inc. VAT Ex. VAT Inc. VAT Standard Gas Meter 24.98c 28.35c
4 Home Gas Saver Terms & Conditions - 1 year fixed term contract 1. These terms apply to the Home Gas Saver tariff ( Tariff ). 2. The Tariff is only available to existing Airtricity domestic electricity customers in the Republic of Ireland. 3. These terms are in addition to: a. General Terms and Conditions for the Supply of Electricity and/or Gas by Airtricity Limited to domestic premises in the Republic of Ireland ( Airtricity General Terms & Conditions ) which can be found on our website at and b. Airtricity s Customer Agreement Form ( CAF ). Collectively these terms, the Airtricity General Terms & Conditions and the CAF are referred to as the ( Agreement ). 4. In the event of any conflict between these terms, the Airtricity General Terms & Conditions and the CAF, these terms will apply. 5. Your discounts ( Tariff Discounts ), as set out in the table below, are against the Airtricity Standard tariff rate ( Airtricity Standard ). Airtricity Standard rate may be amended from time to time during the Term, but this will not affect your Tariff Discounts. 6. Your Tariff Discounts will be applied from the date that Airtricity is registered as your gas supplier and will continue for a period of one (1) calendar year from that date ( Term ). 7. You may leave the Tariff during the period of 10 days following your sign-up for this Tariff ( Cooling-Off Period ) by contacting us at and no termination charge will apply. However, if you leave the Tariff after the Cooling-Off Period or the Agreement is ended by you at any time before the end of the Term, a termination charge of 25 will be applied to your account. 8. If you cancel your direct debit, a 300 deposit will be applied to your account. 9. After the expiration of the Term or if you leave the Tariff during the Term, your account will be switched to the Airtricity Standard rate applicable at the time. 10. Airtricity reserves the right to amend the unit rates or charges that apply to the Tariff during the Term if there is a cost to Airtricity imposed by a governmental or statutory body (including a change in VAT) or as otherwise provided for in the Airtricity General Terms & Conditions. 11. The Tariff Discounts may not be used in conjunction with any other Airtricity gas offer, discount or tariff. 12. Airtricity reserves the right to withdraw the Tariff without notice at any time prior to the start of the Term. HOME GAS SAVER DISCOUNTS - 1 YEAR FIXED TERM CONTRACT Payment Method & Billing Type Basic Discounts: Fixed contract postal billing & non-direct Debit 6% Further Discounts: Direct Debit 7% ebill 4% Maximum Discounts: 17% Termination Charge (if applicable) 25
5 What happens when I switch? Sign up Sign up with your Airtricity representative. Confirmation Receive confirmation of what you have signed up for and a copy of your Terms & Conditions, together with your Customer Agreement Form by /letter. We do the work for you We ll contact your previous suppliers and inform them you are switching. Changed your mind? If you change your mind, you have 10 days from the date you signed up with your Airtricity representative to let us know, by calling You ve switched We ll contact you to let you know when you have switched. Previous supplier final bill Your previous suppliers will send you your final bill. My Airtricity Activate your My Airtricity account at First Airtricity bill You ll receive your first Airtricity bill. After that your bill will be issued every two months or monthly if on budget plan. If you choose Airtricity Budget Plan, we will calculate your monthly payment amount based on previous energy use at your meter. After that we will review your account regularly. Top Up payments In addition to direct debit payments, you can make additional payments at any PayPoint/Post Office/Payzone outlet weeks Don t like surprises? Want to avoid bigger winter bills? Airtricity Budget Plan to the rescue. If you have signed up as an ebill customer, Airtricity Budget Plan has now been added to your account to help you manage your annual energy costs. Airtricity s Budget Plan is the most intelligent energy budget planning service available in Ireland. Benefits include: Spreading your annual energy costs over 12 months Receiving monthly bills so you know what you are using Free service, with no cancellation or penalty fees Helping plan and budget with monthly payment No large winter bills Manage your account online through My Airtricity or with the Airtricity App Your Airtricity Budget Plan Welcome will outline your billing date and monthly payment amount. For Airtricity Budget Plan Terms & Conditions see If at any time you no longer wish to avail of the Airtricity Budget Plan please call our Customer Service team on and we will remove it from your account. Your account information at your fingertips Visit the My Airtricity section of our website at where you ll be able to access your bills, your account information and also monitor your energy usage. My Airtricity is now also available on your mobile. Just visit on your mobile or download the free app for iphone or Android. Visit to get the answers to any questions you may have. If you would like to talk to our Customer Service team you can contact them by calling , Monday to Friday: 8am - 8pm or by ing customerservice@airtricity.com Service, Repair & Replacement ENERGY SERVICES
6 Airtricity Energy Sales Checklist To ensure that you fully understand the product that you have signed up for, the Airtricity representative will ask you to review this quality assurance checklist. They will also ask you to confirm that you agree to the Terms & Conditions on the handheld terminal. If this has not been done, please contact our Sales Team at ROI/HGS1/JULY13/LEAVEBEHIND/V1 The Commission for Energy Regulation requires all suppliers to give you a copy of this checklist before you sign up. Please read each question. Did the representative tell you: q who they are working for and show you an identity card? q about the products on offer and explain the charges to you? q how any discounts will be applied? q the key terms and conditions of supply? q how long the contract applies for? q how you will be billed? By post, ? q how to make payments and about budgeting options? By direct debit, over the counter? q if you need to pay a deposit? q if there are any penalty charges and how these would apply? q how to cancel your contract if you change your mind? q how your existing account will be closed and your new account will be opened? Did the representative: q Explain that if you are an ebill customer, Airtricity Budget Plan has been applied to your account how that you can cancel by calling Airtricity Customer Service? q Give you a copy of your contract and the rates that apply to your account or explain how these will be sent to you? q Confirm that you have read and understood this checklist? When you have finished with this leaflet, please recycle it by passing it on to a friend or family member. If you believe our representative has acted inappropriately or you would like to confirm any aspect of your new Airtricity account you can contact our Customer Services team on Our Sales Guarantee to you At Airtricity we re committed to ensuring that your switch to us is conducted in a transparent and fair manner. This means: Any information we provide you with about our own products and rates, and those of our competitors, will always be accurate and fair. We will never mislead a customer. We will always ask you to complete a quality assurance check at sign up. We will send you an of your sign up confirming the details of the product selected and how you can cancel if you wish to. If you are misled during our sales process and pay more for your energy as a result of that process we will compensate you. Customer Service Sales
7 Avoid Bigger Winter Bills Direct Debit ill and ebers custom BE IN CONTROL No more surprises New Airtricity Direct Debit and ebill customers get guaranteed discounts on Airtricity Standard unit rates and now you also benefit from Airtricity Budget Plan. Airtricity s Budget Plan is our energy budget planning service designed to help you manage your energy costs. This has been applied to your account, but should you not wish to use this service you can opt-out when you get your welcome . Spread your annual energy costs over 12 months Receive monthly bills so you know what you are using No penalty fees apply if you cancel Budget Plan Help plan and budget with monthly Direct Debits No large winter bills Manage your account online through My Airtricity or with the Airtricity App
8 Airtricity Budget Plan spreads your annual energy cost across 12 monthly Direct Debit payments and helps you know how much you need to pay each month. We calculate your monthly amount based on previous use at your meter and we include an initial tolerance to take into account any changes in your consumption. How does Airtricity Budget Plan work? 1. Your Airtricity Budget Plan Welcome will outline your monthly payment amount. You should receive this within 2 weeks of sign up. 2. Your first monthly payment will be automatically deducted by Direct Debit 14 days after your first bill is issued. 3. Every 4 months, we ll review your plan to ensure that it is working for you. We ll notify you if your payment amount needs to change. 4. You can change your mind at any time. If you are not happy with your monthly payment amount, you can cancel your Airtricity Budget Plan - simply call or welcometeam@airtricity.com 5. Airtricity Budget Plan is only available to customers on ebill and Direct Debit. Please be aware that if either option is cancelled, your account will automatically transfer, in line with our Terms & Conditions to our standard two monthly billing cycle with any balance difference due 14 days after the billing date.
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