Transformational Government leading cities through the change. Global Cities

Transcription

1 Transformational Government leading cities through the change Global Cities

2 Emergence of Cities 10,000 years of cities Neolithic man achieves first semi-permanent settlement First Permanent cities Cities at Ur, and in Indus, Nile and Wei-Ho Valleys Onslaught by Nomadic tribes culminating in the Hellenic Dark Ages Greek and Phoenician citystates founded all around the Mediterranean Zenith Of Greek Golden Age Urbanisation through the Centuries Rome: world s largest city 1mn pop. Beginning of European Revival Fall of Rome; beginning of Dark Ages More towns are founded than at any time between the fall of Rome and the present Urbanisation subsides as wars and plague take hold Progress in agriculture and industrialisation combine in the European Industrial Revolution to drive an urban explosion Absolutism drives urban revival by speeding uptake of new technology 30% of world population is urban 7% of a growing world population is urban Urban populations play a critical role in European Enlightenment London over-takes Beijing 1.35mn: 1825 Beijing is world s largest city 1.1mn pop. 50% of world population is urban 60% in the developed world Growth in residence and consumption eclipses industrial growth in Europe s cities New York takes lead 1925: 7.8mn Where to Next? Tokyo leads NY mn; now 35mb? BC 500 BC AD World population (bn) b b :: bn Sources: (a) City, Encyclopaedia Britannica, 2006; (b) "Ancient Rome," Microsoft Encarta Online Encyclopaedia 2006; (c) World population growth at Capgemini. All rights reserved. 2

3 so what next? The future is already here it's just not very evenly distributed William Gibson 1993 So, how to help the 99% of cities that are not smart?

4 Growth! not just Urbanisation billions Developing regions Industrialised regions 3 x in 1 lifetime Source: UN Population Division 2005

5 The world by carbon emissions 5% of world population 25% of CO 2 Source: 6

6 We face non-trivial, long-term challenges Demographics Rampant consumerism Economic viability Societal cohesion Energy Public Health Climate change (Squalid) Urbanisation Food Public Security Information governance Water Sustainability or Viability?! It s time to act, and it s a collective responsibility 7

7 World cities need to get WAY smarter!

8 Smart is but a step on the journey Sustainable Service-Oriented Outcome focused Customer-intelligent Whole view Responsive Listening Operationally excellent Accessible Collaborative Leadership Smart Cost effective Efficient Pro-active Information-centric Leverage technology Socially connected Integrated Platformed Using ICT to Transform Excellently Led Collaborative Economy minded Resourceful Trusted Dynamic Policy Predictive Customer Insight & Enrolment Better information doesn t mean better decisions... that requires the 3 pillars of excellent city management Capgemini. All rights reserved. 9

9 Smart Cities are much more than just technology! Collaborative Leadership Start Service-O Smart Sustain Policy & Legal Customer insight Budget & Perf. Mgmt Service Orientation Technology Mobility Smart Buildings Smart Utilities Smart City Meters Grid evehicle DR Renewables Connectivity Economy Place Security Public Admin Learning Health & Social Care 2010 Capgemini. All rights reserved. 10

10 Three vital ingredients for superb city leadership Sustained Collaborative Leadership 1 3 Transformation through Technology 2 Customer Insight & Enrolment

11 Sustained Collaborative Leadership How to align (ALL) Key Stakeholders? The Partnership Journey Current Reality Drivers to act The Vision Strategic Themes Roadmap Governance & Operating Model Tangible Outcomes Singular Goal Our current structures are too big to sort out the small things, and too small to sort out the big things Barry Quirk, CEO, London B of Lewisham

12 My team [ ] know very well that Londoners are our masters. They are the people we work for and the improvements we make will always be designed around their needs. How does one convert good political intent into reality? Source: Ipsos Mori Understanding Society May 2011

13 Inclusive Neighbourliness Participation Democracy Sharing Trust Communication Wealth People Growth Innovation Investment Re-investment Enterprise Skills & Knowledge Prospects Customer Insight & Enrolment How to develop Customer Insight? Worldwide Country County Community Social network Census Postcode Profiling Social Research Community Engagement Community Services Planning Place Personal Assessment Health Ecology Learning Me Safety Mobility Leisure Opportunity Design Planning Transport Environment Care Services Payments Tax Diversity Behavior Informal Wellness Effective Technology Access Responsive Pro-active Ownership Integration Partnerships Production Work Formal 14

14 2 1 Transformation through Technology 3..& enrol them: to change work & travel behaviours

15 Ease to extract value Customer Insight & Enrolment What is Public Data and what value is locked up within it? Hi Public Toilets Fishing areas Public Buildings Parks Sports Facilities Hospitals Environmental Data Schools Museums Health centres Public Funds Value predominantly Citizen Both Admin Politicians Expenses Tax Revenues Timetables Rent & House Prices Location-based Public Expenditure Real-time Transport data Hi Location Data is perhaps the most (initially) obvious win Value Potential

16 2 1 Transformation through Technology 3 ICT to transform: Mrs Ali s Story

17 Seeking better outcomes twice as good, in half the time, for half as much, in: Health Mobility Resource consumption Assets Business / Economy involves us all!

18 Sustained Collaborative Leadership It s time to measure ICTenabled outcomes We benchmark EU National egov it s maybe time to look at City ICT performance more rigorously Balanced Scorecard Data Sources Analytical Tool Visualisation Publications

19 EU progress on egovernment Services User Experience eprocurement Business Life Event Citizen Life Event Country Landscaping Horizontal Enablers Usage & Outcomes Regional/Local Analysis Leading (International) Practices Action Learning Groups (ALGs) 0

20 Thanks! Graham Colclough Vice President Capgemini Global Cities & European Institutions