The default level of service for retail service providers A discussion paper for the LFIG Wednesday, 23 rd August 2006
|
|
- Lora Cobb
- 6 years ago
- Views:
Transcription
1 The default level of service for retail service providers A discussion paper for the LFIG Wednesday, 23 rd August Background 1.1 Commission policy on tariffs In November 2005 the Commission issued a consultation on the licensing regime under the Water Services etc. (Scotland) Act That consultation asked about the role of price regulation, in particular for Scottish Water Business Stream, in the new framework. In March 2006 the Commission published a summary of responses to the second licensing consultation and an update on their thinking in the light of consultation responses 2. Respondents to second licensing consultation agreed that Scottish Water Business Stream (SWBS) should be subject to price controls. Most respondents also agreed that SWBS should be subject to a universal service obligation, although some concern was expressed that this might disadvantage SWBS relative to new entrants. Some respondents questioned how the price controls and universal service obligation would protect customers in the event that SWBS should fail. In the summary of responses document, the Commission stated: The Commission believes that new entrants (although not those who wish to supply only their own premises) should be obliged to offer default regulated tariffs to all non-household customers in Scotland. In addition, they should have the opportunity to offer whatever unregulated tariffs they choose. The Commission went on to say: The Commission proposal to introduce the requirement to offer a default tariff should ensure that no customer is without a retailer, even if their existing agreement comes to an end. The Commission believes that the offer of default tariffs by all retailers addresses the valid concern about providing all non-household customers with minimum protection, for example if any retailer, including SWBS, were to go bust. It also addresses respondents concerns about ensuring that there is a level playing field between SWBS and entrants. 1 The Licensing Regime under the Water Services etc. (Scotland) Act 2005: A consultation paper (November 2005). 2 The Licensing Framework Responses to the consultation. 1
2 1.2 Commission decision to require a default level of service The Commission has decided 3 that there should be a set of default customer service standards (the default level of service ) for retail service providers, to sit alongside the default tariffs. The default level of service will be included in a default customer service code to be adopted by all retailers. The Commission is of the view that the default level of service must be set at a level that is not a barrier to entry. It should therefore be set at the minimum level consistent with the customer receiving a level of service that is acceptable in the short run. A customer may choose an alternative retail supplier, offering an appropriate level of service, as soon as is convenient. This approach has a number of advantages: it completes the minimum level of protection for all non-household customers, (providing a universal service guarantee), it defines the terms for any requirement placed on licensees to provide retailer of last resort services, and it does not constrain retailer s ability to offer whatever combination of tariffs and levels of service that they choose. 2. The default level of service 2.1 The elements of service that should be covered Proposal: the default service should consist of elements of service included in the existing customer service code that are relevant to non-household customers, and which would not represent a significant burden on new entrants. The potential elements of service that could be included are 4 : keeping appointments planned interruptions unplanned interruptions water getting into gas mains flooding from sewers billing enquires written response to a complaint meter applications pressure complaints major incidents 3 Commission meeting, Wednesday 2 nd August. 4 Our Guaranteed Standards for Business Customers, Scottish Water, 6 January
3 media communication Which elements of service do members think should be offered for the default tariff? 2.2 The required standard of service Guaranteed service standards Currently Scottish Water provides a guaranteed standard of service for nonhousehold customers. Appendix A shows the guaranteed standards set out in the customer service code. Assessed service standards Currently Scottish Water s level of customer service is assessed by the overall performance assessment (OPA) framework. Appendix B shows relevant non-household elements of the OPA along with the performance of Scottish Water and the best performing company in England and Wales on each measure. What level of service for each element should be offered for the default tariff? 3
4 Appendix A: The current standards of service Element of service Keeping appointment Planned interruptions Unplanned interruptions Water getting into gas mains Flooding from sewers Billing enquiriesgeneral Billing enquirieschange of payment method Written response to a complaint Meter applicants Pressure complaints Major incidents Media communication on charge levels for the coming year Service standard Keeping appointments made more than 24hrs in advance Warn customers 48hrs in advance, supply restored in stated time Restore within 12hrs (48hrs for large main supplying large area) Give customer call within 2hrs of reporting fault to give details of what happens next Visit within 3hrs and solve the problem within 8hrs, clean up mess and refund Respond within 10 Respond within 5 Respond within 10 Let customer know outcome within 10 working days of survey Supply a min. 1bar. Payment subsequent to investigations confirming low pressure. Inform outcome of investigations within 5 working days Updated every 48hrs minimum Within 14 days of approval Automatic Claim required Payment level payment for each subsequent 12 hrs without supply for each subsequent 12hrs without supply (on notification of flooding) Annual waste water charge for property (max 1,000 per flooding event) 5-15% of water or waste water charge. max. 5,000 4
5 Appendix B: Performance on OPA measures Element of service Planned interruptions - % of experiencing a planned interruption Unplanned interruptions proportion of where supply is not restored within 12 hours Unplanned interruptions - % of experiencing an unplanned interruption Sewer flooding proportion of experiencing sewer flooding Billing enquiries general -% of enquiries answered within 10 Billing enquiries COPM - % of enquiries answered within 5 Written complaints number of written complaints per thousand Written complaints - % of written complaints responded to within 10 days Pressure complaints proportion of experiencing low pressure Performance Scottish Water 0.70% 0.006% 3 out of every 10, % 0.19% 0.13 out of every 10, % 100% 98.69% 100% % 100% 3 out of every 10,000 Performance of best company in England and Wales 1 out of every 10, out of every 10,000 0 out of every 10,000 Based on figures 5
Guaranteed Standards of Performance
Guaranteed Standards of Performance In addition to our commitment to achieve high standards of customer service, Ofgem set out specific standards that we are required to adhere to. These are called our
More informationELECTRICITY SERVICES QUALITY STANDARDS DIRECTIVE No. 2/2005. DRAFT awaiting approval
ELECTRICITY SERVICES QUALITY STANDARDS DIRECTIVE No. 2/2005 PART ONE GENERAL DRAFT awaiting approval 1. Issuing Authority This Directive is issued by the Ministry of Infrastructure (hereafter referred
More informationSUSTAINABLE GREEN ELECTRICITY FOR RURAL DEVELOPEMNT IN TANZANIA
RIFT VALLEY ENERGY CUSTOMER SERVICE CHARTER Page 1 of 7 RIFT VALLEY ENERGY TANZANIA 1. SERVICE DELIVERY STANDARDS Rift Valley Energy (RVE) forms the energy division of Rift Valley Corporation (RVC), and
More informationCustomer charter for electricity networks.
Customer charter for electricity networks. MAINTAINING OUR ELECTRICITY NETWORK IN SUMMER. Who does this Customer Charter cover? This ActewAGL Customer Charter covers customers who are connected to the
More informationIrish Water Business Customer Codes of Practice
Irish Water Business Customer Codes of Practice 1 P a g e 02 October 2017 Introduction As Ireland s national water utility, Irish Water aims to meet our customers expectations through the provision of
More informationCustomer Charter. Small Customer Charter. Version June Tango Energy Pty Ltd ABN
Customer Charter Small Customer Charter Version 3.2 14 June 2017 Tango Energy Pty Ltd ABN 43 155 908 839 tangoenergy.com Table of Contents 1. Our commitment to you... 3 2. What s the difference between
More informationBass Strait islands Customer Service Charter
Bass Strait islands Customer Service Charter a b Bass Strait islands Customer Service Charter About this Charter Our Charter summarises the rights, entitlements and obligations you have as a customer and
More informationSchedule 2. Compendium of Gas Customer Licence Obligations. (Compendium)
Schedule 2 Compendium of Gas Customer Licence Obligations (Compendium) PART 1 PRELIMINARY... 4 1.1 Commencement of Schedule 2... 4 1.2 Interpretation of Schedule 2... 4 1.3 Definitions for Schedule 2...
More informationService incentive mechanism (SIM) for 2015 onwards a consultation
Service incentive mechanism (SIM) for 2015 onwards a consultation Consumer Council for Water Response January 2014 1. Introduction 1.1 The Consumer Council for Water (CCWater) is the statutory consumer
More informationCustomer service charter
Customer service charter Our prices and charges We always offer a fair price for our service and do not pass on unnecessary costs. We review our prices every year. If we change them, we will let you know
More informationOur. contract. with you
Our contract with you Sydney Water supplies drinking water, recycled water, wastewater services and some stormwater services to about 4.5 million people in Sydney, the Illawarra and the Blue Mountains.
More informationRetail Contracts Scheme Benchmarks
Retail Contracts Scheme s 1 - Clear supply commencement 1.1. The gas supply arrangements must state when the supply of gas is to commence, either by stating a specific commencement date or the circumstances
More informationa switched on service Electricity Customer Service Charter
a switched on service Electricity Customer Service Charter contents Our service commitment to you 4 Our role: electricity retailer 8 Western Power s role: electricity distributor 10 Information and communication
More informationOnline Fixed Energy A Guaranteed Deal
Online Fixed Energy A Guaranteed Deal Online Fixed Price Energy June 2015 Offer WithFreedom Prices effective from 1st March 2014 Limited Offer subject to availability and may be withdrawn from sale at
More informationON THERMAL ENERGY. Based on Article 65 (1) of the Constitution of the Republic of Kosovo, LAW ON THERMAL ENERGY CHAPTER I GENERAL PROVISIONS
LAW No. No. 05/L 05/L -058-052 ON ON INDUSTRIAL THERMAL ENERGY DESIGN LAW No. 05/L -052 ON THERMAL ENERGY Assembly of the Republic of Kosovo, Based on Article 65 (1) of the Constitution of the Republic
More informationCUSTOMER SERVICE CHARTER
CUSTOMER SERVICE CHARTER Venture Housing Company Ltd Level 2, 66 Smith Street, Darwin NT 0800 GPO Box 3204, Darwin NT 0801 Office: (08) 8981 9804 Mon Fri 9am 4pm W: www.venturehousing.org.au ABN: 19 154
More informationMemo on Vaasa ETT market barriers report
Memo on Vaasa ETT market barriers report The report 1 states 61 hurdles 2 in total, the hurdles have been ranked by the stakeholders themselves. The rank score goes from one (1) to three (3) with three
More informationGeneral Terms & Conditions for the Supply of Electricity and/or Gas
General Terms & Conditions for the Supply of Electricity and/or Gas Southern Electric Scottish Hydro SWALEC Atlantic These are our General Terms and Conditions for the Supply of Electricity and/or Gas
More informationFlow Energy s terms and conditions for supplying gas and/or electricity. Meaning of words and expressions used in these terms and conditions.
Flow Energy s terms and conditions for supplying gas and/or electricity. This contract is between us, Flow Energy, and you, the person taking the supply of gas and/or electricity, our customer. These terms
More informationCustomer Complaints Guidelines: distinguishing customer queries from complaints
Customer Complaints Guidelines: distinguishing customer queries from complaints December 2016 Customer Complaint Guidelines October 2016 Economic Regulation Authority 2016 This document is available from
More informationWe do not receive any funding, or any other financial support, from the Welsh or UK Governments.
Introduction / Ownership model Dŵr Cymru Welsh Water is a not-for-profit water and wastewater company that operates throughout most of Wales, parts of Deeside, and Herefordshire. It supplies water and
More informationJuly - December 2017 SIX MONTH UPDATE
July - December 2017 SIX MONTH UPDATE WELCOME The Telecommunications Industry Ombudsman acknowledges the Traditional Owners, the Wurundjeri people of the Kulin Nation, on whose land we meet, share and
More informationGeneral Terms & Conditions for the Supply of Electricity and/or Gas
General Terms & Conditions for the Supply of Electricity and/or Gas Southern Electric Scottish Hydro SWALEC Atlantic PROJ000998_SSE T&C A4 20pp PRINT Standard 1 Year Fixed.indd 2 02/02/2015 16:38 These
More informationCompetition in the Scottish water industry. achieving best value for water and sewerage customers
Competition in the Scottish water industry achieving best value for water and sewerage customers 2009-10 2 Competition in the Scottish water industry 2009-10 Contents Introduction 3 Benefits for customers
More informationFix + Reward. Amazon Prime TARIFF FEATURES AND BENEFITS
Fix + Reward Amazon Prime TARIFF FEATURES AND BENEFITS Thanks for being a loyal customer we think you ve made a great choice. It s really important for us to stand out from our competitors and do the right
More informationWhat happens if you ve got a leak? Your guide to water supply leakages.
What happens if you ve got a leak? Your guide to water supply leakages. If you ve got a leaking pipe, not only can it be inconvenient it may be costing you money. So you ll need to know what to do as well
More informationReview of the Suppliers Handbook
Review of the Suppliers Handbook Decision Paper Reference: CER/17/059 Date Published: 13 April 2017 Closing Date: N/A Executive Summary Promoting Competition and Strengthening Consumer Protection The liberalisation
More informationDistribution System Operating Code
Distribution System Operating Code Draft Rev 5 Approved September 2007 Comments to this document can be forwarded to: RSA Grid Code Secretariat Attention: Mr. Bernard Magoro Eskom, Transmission System
More informationEDF ENERGY SIMPLY FIXED
EDF ENERGY SIMPLY FIXED SIMPLY FIXED Thanks for choosing Simply Fixed. As this tariff comes with online account management, we ll need you to give us your current email address and remain on paperless
More informationOnline Energy Saver. A Discounted Deal
Online Energy Saver A Discounted Deal Online Energy Saver 3 Offer Pricing Information 6th December 2013 Benefits of our Online Energy Saver 3 Offer By managing your account with the Online Energy Saver
More informationOnline Energy Saver. A Discounted Deal
Online Energy Saver A Discounted Deal Online Energy Saver 3 Offer Pricing Information 31st January 2014 Benefits of our Online Energy Saver 3 Offer By managing your account with the Online Energy Saver
More informationPerformance Reporting Criteria
Revision Date: February 2012 Revision No.: 2 Document No.: DOC-131102-ADV Status: Approved by CER Date: 01/03/2012 ESB Networks Ltd. Contents 1. Background... 3 2. Report Headings... 4 3. Criteria... 5
More informationENERGY RETAIL CODE. Version 10
Version 10 May 2012 Page 2 Enquiries concerning the currency of these Guideline should be addressed to - Essential Services Commission Level 2, 35 Spring Street Melbourne Vic 3000 Telephone (03) 9651 0222
More informationRural Water Services Pty Ltd
Rural Water Services Pty Ltd For all your Stock and Garden needs James Stirling Place Harvey, Western Australia 6220 Telephone: (08) 9729 0100 Facsimile: (08) 9729 0111 PO BOX 456 Harvey, Western Australia
More informationCustomer outcome 2. Warn me, inform me. What our customers say. Our five-year approach. What we do now
Page 24 Customer outcome 2 Customer outcome 2 Warn me, inform me Keeping customers informed and in control Rectifying interruptions to minimise disruption Reducing disruption in peak times Understanding
More informationApplication process for Water Supply Licence and/or Sewerage Licence (WSSL): guidance
October 2016 Trust in water Application process for Water Supply Licence and/or Sewerage Licence (WSSL): guidance Version 2 www.ofwat.gov.uk About this document This guidance is designed to assist those
More informationRegulatory Options for Natural Gas Distribution
Regulatory Options for Natural Gas Distribution The World Bank Workshop on Gas Distribution Regulation Santiago, Chile September 24, 2014 Ashley C. Brown Executive Director, Harvard Electricity Policy
More informationRenewable Energy the opportunities?
Renewable Energy the opportunities? The main incentive for new and young entrants is a profitable business which provides good opportunities for business growth. Whilst there has been interest in, and
More informationJemena Gas Networks (NSW) Ltd
Jemena Gas Networks (NSW) Ltd JGN Customer Council Agenda Paper: The customer experience - gas supply from energy intermediaries Public 16 December 2016 OUR ENGAGEMENT WITH YOU TO DATE 1 OVERVIEW In medium
More informationGuidance on the Statutory Right to Request Time to Train
Guidance on the Statutory Right to Request Time to Train 1. Introduction Employees who meet certain criteria have the statutory right to request time to undertake study or training ( time to train ). This
More informationArm s-length External Organisations (ALEOs): are you getting it right?
Briefing 11-32 June 2011 Arm s-length External Organisations (ALEOs): are you getting it right? To: All Chief Executives, Main Contacts and Email Contacts (Scotland) CC: All Chief Executives, Main Contacts
More informationThe rule change proposals and associated descriptions of the proposed rules are attached for your consideration.
Mr John Pierce Chairman Australian Energy Market Commission PO Box A2449 SYDNEY SOUTH NSW 1235 5 May 2018 Dear Mr Pierce Amendments to Part 2 Division 9A of the National Electricity Retail Rules Amendments
More informationNET PRIMATES LTD CODE OF PRACTICE
NET PRIMATES LTD CODE OF PRACTICE Including our Basic Code of Practice and our Code of Practice for Premium Rate Services and NTS calls Part 1 - NET PRIMATES LTD Basic Code of Practice on for Domestic
More informationStandard Domestic Terms and Conditions for the Supply of Electricity and/or Gas
Standard Domestic Terms and Conditions for the Supply of Electricity and/or Gas These are our General Terms and Conditions for the Supply of Electricity and/or Gas by People s Energy [Supply] Limited to
More informationEquality Act 2010: Obtaining Information
Equality Act 2010: Obtaining Information Equality of Terms Guidance These Guidance Notes are in two parts: Part 1: Introduction Part 2: Guidance Notes The questions and answers forms that this guidance
More informationEDF Energy s Deemed tariff
EDF Energy s Deemed tariff Deemed electricity and gas - credit prices is the cheapest way to pay for your energy because your unit rate is lower in comparison to other payment methods. Electricity and
More informationGUIDE PURCHASING NATURAL GAS IN MANITOBA
GUIDE PURCHASING NATURAL GAS IN MANITOBA UNDERSTANDING YOUR NATURAL GAS SUPPLY As a Manitoba natural gas consumer, you have a choice when buying natural gas for your home or business. This guide provides
More informationCODE OF PRACTICE ON THE DUTY TO PROMOTE RACE EQUALITY COMMISSION FOR RACIAL EQUALITY
Statutory CODE OF PRACTICE ON THE DUTY TO PROMOTE RACE EQUALITY COMMISSION FOR RACIAL EQUALITY Contents Foreword by Gurbux Singh, CRE Chair 1 Glossary 2 Part I Promoting race equality in all listed public
More informationa switched on service Electricity Customer Service Charter Alinta Energy
a switched on service Electricity Customer Service Charter Alinta Energy contents Our service commitment to you 4 Our role: electricity retailer 8 Western Power s role: electricity distributor 10 Information
More informationFairerpower Terms & Conditions
Fairerpower Terms & Conditions Fairerpower c/o OVO 1 Rivergate,Temple Quay, Bristol, BS1 6ED www.fairerpower.co.uk hello@fairerpower.co.uk 0800 408 6701 1. Introduction 1.1. We means Fairerpower Brand,
More informationMKT IBO Training. Updated: 29 November 2016
MKT-3193 IBO Training Updated: 29 November 2016 v About EnergyAustralia ACN has a partnership with EnergyAustralia to market competitive electricity and gas offers to residential and small business customers.
More informationEmployment Rights for Working Parents
Last updated: November 2017 Employment Rights for Working Parents Trying to balance work life and family life can be a struggle. Our own research highlights the importance that working parents place on
More informationCustomer Charter: Small Customer
1 Contents 1.Our Customer Charter...4 2. The Electricity Market...4 3. Your Contract with Us...5 4. Billing, Charges and Payment...7 5. Disconnections and Reconnections...10 6. Security Deposits...11 7.
More informationThe Socio-Economic Duty: A Consultation Response from Child Poverty Action Group Scotland.
The Socio-Economic Duty: A Consultation Response from Child Poverty Action Group Scotland. QUESTION 1 The key terms defined in this section are: Socio economic disadvantage, Inequalities of outcome, Decisions
More informationYour rights and obligations explained. Customer Charter. unitedenergy.com.au
Your rights and obligations explained Customer Charter unitedenergy.com.au CONTENTS United Energy delivering a safe and reliable electricity supply 1 United Energy your electricity distributor 2 Innovations
More informationCHOOSING YOUR GAS AND ELECTRICITY SUPPLIERS
CHOOSING YOUR GAS AND ELECTRICITY SUPPLIERS You have the opportunity to choose between electric suppliers and also gas suppliers if there is an existing mains gas supply to the property. Previously both
More informationCustomer Charter. What you can expect as an Icon Water iconwater.com.au.
Customer Charter What you can expect as an Icon Water customer talktous@iconwater.com.au (02) 6248 3111 @iconwater iconwater.com.au Icon Water Limited ABN 86 069 381 960 Icon Water Contents Introduction...
More informationMarketing Code of Conduct
Marketing Code of Conduct Approved for the purposes of the Electricity Supply Act 1995 (NSW) and the Gas Supply Act 1996 (NSW) by the NSW Minister for Energy 1 January 2011 CONTENTS 1. FOREWORD... 1 1.1
More informationThe Information Commissioner s response to the Competition and Market Authority s Energy market investigation: notice of possible remedies paper.
The Information Commissioner s response to the Competition and Market Authority s Energy market investigation: notice of possible remedies paper. The Information Commissioner s role The Information Commissioner
More informationReference Offer Schedule 3: Service Descriptions
Reference Offer Schedule 3: Service Descriptions Contents SECTION 1. Introduction 2. Definitions of terms in this schedule 3. Sure Services 3.01 Sure On-Island Termination 3.02 Sure On-Island Origination
More informationTARIFF FEATURES AND BENEFITS. 150 Amazon.co.uk Gift Card IMPORTANT INFORMATION (KEY TERMS) DIRECT DEBIT RULES
TARIFF FEATURES AND BENEFITS 1 We think you ve made a great choice. It s really important for us to stand out from our competitors and do the right thing for our customers. 150 Amazon.co.uk Gift Card No
More informationNATIONAL ELECTRICITY RULES ELECTRICITY CONNECTION FOR RETAIL CUSTOMERS CHAPTER 5A. Page 615
ELECTRIC ITY CONN ECTION FOR RET AIL CU STOM ERS NATIONAL ELECTRICITY RULES Page 615 Chapter 5A Electricity connection for retail customers Part A 5A.A.1 Preliminary Definitions In this Chapter: basic
More informationService Level Agreement For Interconnect Paths
Service Level Agreement For Interconnect Paths 21/06/17 Version 3.0 - Final 1 Version Control Version Status Update Effective Date 2.7 Document rebranded to open eir 16 th September 2015 V3.0 Final This
More informationThe 3 rd Postal Directive establishment of an internal postal market
The 3 rd Postal Directive establishment of an internal postal market Denis Sparas DG Internal Market and Services Postal Services Unit Brussels, 05.06.2008 1 Outline Main objectives of the EU postal reform
More informationCOMMISSION STAFF WORKING PAPER
EN EN EN EUROPEAN COMMISSION Brussels, 22 January 2010 COMMISSION STAFF WORKING PAPER INTERPRETATIVE NOTE ON DIRECTIVE 2009/72/EC CONCERNING COMMON RULES FOR THE INTERNAL MARKET IN ELECTRICITY AND DIRECTIVE
More informationHow we will keep you informed
How we will keep you informed Scottish Water provides you with clear, fresh drinking water and also removes waste water from your property. This leaflet tells you how we will keep you and your community
More informationCustomer Charter Trusted by our customers to deliver today and create a better tomorrow.
Customer Charter Trusted by our customers to deliver today and create a better tomorrow. TasNetworks has developed this customer charter to explain what you can expect from us, your entitlements and the
More informationService Quality and Reliability Performance Monitoring and Reporting for Owners of Electric Distribution Systems and for Gas Distributors
C5-16-1 Rule 002 Service Quality and Reliability Performance Monitoring and Reporting for Owners of Electric Distribution Systems and for Gas Distributors This rule as amended was approved by the Alberta
More informationExin Exam EX0-117 ITIL Foundation (syllabus 2011) Version: 16.0 [ Total Questions: 238 ]
s@lm@n Exin Exam EX0-117 ITIL Foundation (syllabus 2011) Version: 16.0 [ Total Questions: 238 ] Topic break down Topic No. of Questions Topic 1: Volume A 60 Topic 2: Volume B 60 Topic 3: Volume C 60 Topic
More informationPrice Conditions for Transferred Customers for the Supply of Water and Sewerage Services
1. NWG Business Limited Price Conditions for for the Supply of Water and Sewerage Services These Price Conditions are an annex to the Scheme of Terms and Conditions for Transferred Customers and should
More informationService plans enhance the benefits of preventive maintenance programs
Service plans enhance the benefits of preventive maintenance programs White Paper Document 1910DB1612 by Charles Alvis Executive summary Companies are continually being tasked by management to increase
More informationWhat is Community Choice Electricity Aggregation?
What is Community Choice Electricity Aggregation? Community Choice Electricity Aggregation (CCE) is a program in Massachusetts that came out of the Restructuring Act of 1997, specifically Chapter 164:
More informationBLUE+FIXED PRICE TARIFF FEATURES AND BENEFITS IMPORTANT INFORMATION (KEY TERMS) DIRECT DEBIT RULES. No exit fees We won t charge you a fee to leave
BLUE+FIXED PRICE TARIFF FEATURES AND BENEFITS Thanks for choosing Blue+Fixed Price we think you ve made a great choice. It s really important for us to stand out from our competitors and do the right thing
More informationDistributed Gas Connections Guide September 2017
Distributed Guide September 2017 Foreward 3 About SGN 3 The existing gas network 4 Who is involved in the gas market? 4 Foreward This guide is intended to help you, as the owner or developer of distributed
More informationStandard connections for water, sewerage and electricity supply
Pilbara electricity and water services Standard connections for water, sewerage and electricity supply Introduction Rio Tinto is committed to providing safe, reliable electricity, water and sewerage services,
More informationRetail and Reducing Energy Costs: a Working Group of the Retail Consultation Forum Submission in response to CER Consultation CER/16/031
Retail and Reducing Energy Costs: a Working Group of the Retail Consultation Forum Submission in response to CER Consultation CER/16/031 Review of the Electricity and Gas Supplier s Handbook 25 April 2016
More informationAnnual Billing and Free Trials FAQ. [Ver1.] call
Annual Billing and Free Trials FAQ [Ver1.] Annual Billing FAQ In response to partner requests we are introducing the ability for our Partners to pay annually for CSP subscriptions, giving the option to
More informationGUIDELINE ON LIBERALIZATION OF ELECTRICITY MARKET IN KOSOVO
GUIDELINE ON LIBERALIZATION OF ELECTRICITY MARKET IN KOSOVO Pristina, 18 January 2017 Adresa: Rr. Dervish Rozhaja nr. 12, 10000 Prishtinë, Kosovë Tel: 038 247 615 lok.. 101, Fax: 038 247 620, E-mail: info@ero-ks.org,
More informationSERVICE QUALITY IN REGULATED MONOPOLIES. Catherine Waddams Price Centre for Competition and Regulation, University of East Anglia
SERVICE QUALITY IN REGULATED MONOPOLIES by Catherine Waddams Price Centre for Competition and Regulation, University of East Anglia Bitten Brigham and Lin Fitzgerald Centre for Management under Regulation
More informationCUSTOMER SERVICE CHARTER
Approval: Board of Directors Version: 1.0 Date of Approval: 16 June 2011 CUSTOMER SERVICE CHARTER 1. PURPOSE AND SCOPE The purpose of this Charter is to describe the standards of service that customers
More information2016/17 Accounting Separation Methodology Statement
Water Plus Limited 2016/17 Accounting Separation Methodology Statement 1 Table of Contents 2 Introduction... 2 3 Period covered... 2 4 Cost allocation principals... 3 5 Statutory accounting allocations...
More informationDECC CONSULTATION RESPONSE: RO Grace periods consultation
DECC CONSULTATION RESPONSE: RO Grace periods consultation Introduction RenewableUK represents 610 organisations in the field of wind, wave and tidal stream energy. Scottish Renewables represents the renewable
More informationWholesale tariff document
Wholesale tariff document 2018-2019 Effective Date Version 1 April 2018 1.0 2 About South East Water Wholesale Retailers enquiries For any queries regarding this wholesale tariff document or a wholesale
More informationApprenticeship levy A submission from the Association of Colleges: October 2015
Apprenticeship levy A submission from the Association of Colleges: October 2015 About Colleges Further education colleges provide high-quality technical and professional education and training for young
More informationElectricity Supply Agreement
Electricity Supply Agreement 1. General 1.1 Mazoon Electricity Company SAOC (the Supplier) shall on or from the Start Date, subject to the satisfactory completion of a Supply Application Form, provide
More informationRole of the Public Electricity Supplier and the Supplier of Last Resort in the De-regulated Electricity Market
Role of the Public Electricity Supplier and the Supplier of Last Resort in the De-regulated Electricity Market DOCUMENT Consultation Paper TYPE: REFERENCE: CER 11/039 DATE PUBLISHED: CLOSING DATE: RESPONSES
More informationE F G. Recommendations for the cost-effective improvement of energy performance
Energy Performance Certificate Non-Domestic buildings and buildings other than dwellings UNITS 3-4 CREST BUSINESS CENTRE, 2 GLEN TYE ROAD, STIRLING FK7 7LH Date of assessment: 15 January 2016 Date of certificate:
More informationEDA Apprenticeship Plus
EDA Apprenticeship Plus Apprenticeship Levy Fact Sheet September 2016 As from 5th April 2017 all employers, including Public Bodies, NHS, Armed Forces, Local Authorities even HMRC, with a paybill over
More informationWhat you pay for your water and waste water services in 2018/19
What you pay for your water and waste water services in 2018/19 We work 24 hours a day, 365 days a year to keep the water cycle running and your charges low. Each year we invest every penny we collect
More informationeircom Service Level Agreement for Interconnect Paths
eircom Service Level Agreement for Interconnect Paths Document Control Document name Document Owner Document Type eircom Service Level Agreement for Interconnect Paths eircom ltd. Microsoft Word Last updated
More informationThe Duty of Performance Improvement in Northern Ireland Environmental Health Services.
Briefing 16/05 February 2016 The Duty of Performance Improvement in Northern Ireland Environmental Health Services. To: contacts in Northern Ireland. For information: contacts in England, Scotland and
More informationAGREEMENT FOR CONNECTION TO [EASTERN /LONDON / SOUTH EASTERN] POWER NETWORKS PLC S DISTRIBUTION SYSTEM
AGREEMENT FOR CONNECTION TO [EASTERN /LONDON / SOUTH EASTERN] POWER NETWORKS PLC S DISTRIBUTION SYSTEM BETWEEN AND (1) [Eastern / London / South Eastern] Power Networks plc Company Number [02366906 / 03929195
More informationENERGEX Inverter Energy Systems
ENERGEX Inverter Energy Systems Connecting Your Inverter Energy System to the ENERGEX Network 8181 13.08.2010 ENERGEX Limited trading as ENERGEX ABN: 40 078 849 055 http://www.energex.com.au Requests and
More informationBill Of Entry Recovery of lines: This option will allow you to recover saved entries & continue framing them from the point where they were saved.
Bill Of Entry Recovery of lines: This option will allow you to recover saved entries & continue framing them from the point where they were saved. Above is an example of the screen where on the original
More informationORACLE UTILITIES CUSTOMER CARE AND BILLING 2.X FUNCTIONALITY FOR IMPLEMENTERS
ORACLE UTILITIES CUSTOMER CARE AND BILLING 2.X FUNCTIONALITY FOR IMPLEMENTERS The Oracle Utilities Customer Care and Billing Functionality for Implementers Boot Camp is an in-depth look at the core functionality
More informationToms River Township Community Energy Aggregation
Toms River Township Community Energy Aggregation TRCEA Round 2 Program Announcement! The Township of Toms River is excited to announce another Toms River Community Energy Aggregation program (TRCEA Round
More informationTable of content: ALSO International Services GmbH, E-Commerce
Table of content: Progress bar... 3 Cart step1: Material data... 3 Material overview... 3 Item types... 4 Availability... 4 Item actions... 4 Maintain head information... 6 Maintain end customer data...
More informationObtaining water supplies for new developments
Obtaining water supplies for new developments Guidance notes for developers Issue 1.0 - April 2015 life fow smoothly helping helpin life f ow smoothly hel ping helping life fow smoothly life fow smoothly
More informationApplication form AWS2
Application form AWS2 For a non-standard (32mm or bigger) connection to an existing water main This form allows you to apply for a non standard (i.e. 32mm or bigger) water service pipe connection. It is
More informationSELECTIVE NETWORKS CODE OF PRACTICE
SELECTIVE NETWORKS CODE OF PRACTICE Including our Code of Practice for Premium Rate Services and NTS calls Part 1 - Selective Networks Code of Practice for Small Business Customers Introduction to our
More information