ADVANCED REGULATORY TRAINING PROGRAM

ADVANCED REGULATORY TRAINING PROGRAM Website: Email: Phone: www.icets.com.au info@icets.com.au (07) 3102 3360 Effective: October 2015 COURSE STRUCTURE

Table Of Contents What is the Advance Regulatory Training Program?... 3 Who is the Advance Regulatory Training Program for?... 4 What are the learning pathways?... 5 How is Advance Regulatory Training delivered?... 6 Face-to-Face Program... 6 Online Component... 8 What competencies are covered?... 9 Can courses be tailored for our agency?... 10 What are the costs?... 11 Appendix A: Client Agency Customisation Process... 12 2

What is the Advance Regulatory Training Program? The advanced regulatory training program (ARTP) provides inspectors, investigators and other authorised officers with the skills and knowledge to undertake regulatory and administrative inspections and investigations. The course program covers understanding and application of regulatory powers, planning and conducting investigations, gathering and managing evidence, interviewing skills and reporting on investigation outcomes. The Australian Government Investigations Standards (section 1.5) states The minimum level of training or qualification recommended for investigations staff is the Certificate IV in Government (Investigation), or its equivalent, as set out in the Public Services Training Package (PSP04). This qualification should be obtained before an officer is primarily engaged as an investigator; otherwise the officer should be under the supervision of a qualified investigator. (AGIS 2011). The Australian Government Investigation Standards were designed for Commonwealth Agencies, but the been adopted by State and Territory agencies as the minimum qualification for their regulatory and investigative staff. Often agencies and individuals, due to their business needs and priorities, can find it difficult to set aside extensive periods for inspectors or investigators to be absent from operational duties for extended periods to attend training programs. With this in mind, ICETS has launched the 'Advanced Regulatory Training' program, which allows course participants to complete, accredited and nationally recognized training in a back-to-back training block or in incremental and more manageable training blocks. These training blocks allow course participants to complete their desired training at time frames more suited to their work, family and other commitments. The Advanced Regulatory Training program incorporates a number of courses and professional development workshops including; 1. Certificate IV in Government (Investigation) Workshops 1 10 plus 4 online units 2. Investigative Skills Course Workshops 1-5 3. Foundation Investigative Interviewing Workshops 6 & 7 4. Professional Development Workshops 1 or a combination of workshops 1 to 10 ARTP Monday Tuesday Wednesday Thursday Friday Week 1 Workshop 1. Exercising Regualtory Powers Workshop 2. Assess Compliance Workshop 3. Undertake Inspections & Monitoring Workshop 4. Investigating Noncompliance Workshop 5. Gather and manage evidence Week 2 Workshop 6. Gather information through interviews Workshop 7. Produce formal record of interview Workshop 8. Managing investigations Workshop 9. Finalising and reporting on investigations Workshop 10. Giving Evidence 3

Who is the Advance Regulatory Training Program for? Investigators or inspectors currently employed within Commonwealth State or Local Government agencies that wish to obtain the Certificate IV in Government (Investigation) qualification. Investigators or inspectors currently employed within Commonwealth State or Local Government agencies that wish to increase their skill set and knowledge around undertaking regulatory inspections and investigations. Individuals desiring to enter the government regulatory sector and obtain a position as investigators with Commonwealth, State or Local Government regulatory agencies. Investigators or inspectors who have a particular area that they desire to have further training to improve their skill set. 4

What are the learning pathways? The Advanced Regulatory Training program has covers 5 flexible learning pathways to allow participants to undertake their desired level of training. Learning Pathway 1 I want to achieve the full Certificate IV in Government (Investigation) qualification and I am able to attend a 2-week full time face to face course Each Advanced Regulatory Training program is run over 10 consecutive days each month over a 2-week period. For agencies or participants who have the ability to commit to a 2-week training block, the full Certificate IV in Government (Investigations) program can be completed during any individual Advanced Regulatory Training program. This allows for participants to undertake the full qualification in a relatively short time frame. ICETS have full time assessors who work in conjunction with course facilitators and participants to provide support and mentoring to enable participants to complete the full qualification. Learning Pathway 2 I want to achieve the full Certificate IV in Government (Investigation) qualification but I can only commit to 2 separate five day training blocks over a period of time With the Advanced regulatory Training program being run each month in each capital city, course participants can attend one 5 day training block in one month and complete the second 5 day training block in one of the following scheduled monthly courses months. Learning Pathway 3 I want to achieve the full Certificate IV in Government (Investigation) qualification but I can only commit to 1five day face to face training block and would like to complete the balance of the course online Course participants can attend the investigative skills course (first 5 day face to face component of Advanced Regulatory Training program) in one month and complete the remaining units of competency in our online training environment. Learning Pathway 4 - I want to achieve the full Certificate IV in Government (Investigation) qualification but I cannot commit to any face to face training. I need to undertake the entire course online through distance self paced learning. Course participants can undertake the entire qualification through our online training center. This learning pathway, although available is not recommended if participants can commit to a face-to-face component. The face-to-face environment creates an interactive and productive learning environment where participants work with investigators from other government agencies. Learning Pathway 5 - I want to increase my skill set in a particular regulatory discipline and only want to enroll in the relevant workshop. Participants can attend individual workshops without having to complete a full qualification program. This allows individuals to complete the Certificate IV in Government (Investigation) in incremental training blocks. This option is also suitable for areas within which agencies or individuals have identified a specific training need. For example agency individual participants may require a workshop solely based on 'Giving Evidence' and subsequently can enroll staff in 'Workshop 10 - Give Evidence'. 5

How is Advance Regulatory Training Program delivered? Face-to-Face Program Each workshop during the program is delivered in the form of a face-to-face program. The face-to-face program is delivered through a series learning styles and learning theory, which have been formulated by our course designers to meet modern adult learning theory namely that adults have particular requirements as learners and that they learn best in an environment that is problem based and collaborative. Each workshop is delivered in a four (4) tiered process of theory, knowledge based activities, case study investigation and workplace validation. Indicative delivery structure for each workshop Theory Knowledge Based Activities Workshop theory is presented by course faciltator using high quality and visually stimulating power point presentations and videos. ICETS facilitators are all experience investigators who bring past experiences, knowledge, and opinions from their regualtory and investigative background. Course participants undertake a series of short answer activities where they are required to demonstrate their understanding of unit theory and its application to their own working environment. Throughout duration of course, participants will be working through a case study investigation from inititation of investigation through to finalising investigation. Each part of the case study investigation is built upon as participants progress through each of the face to face units Case Study during the program (not required for particpants only enrolled as Investigation professional development workshops). Worklace Validation 6 Workbook validation report is to be completed in the workplace. This report is a document where course participants supervisor acknowledges recognised current competencies or records observations of participants workplace activities that demonstrate competency performance criteria. Alternative arrangements can be made for participants not currently employed with regulatory position (not required for particpants only enrolled as professional development workshops).

7 The case study investigation is an intricate part of the learning and development methodology undertaken by ICETS. The case study investigation provides participants with a simulated investigative environment within which an investigation is undertaken and managed. The investigation is undertaken within the COMtrac Investigation Management Database utilised by ICETS for training purposes. COMtrac provides a creative learning environment in which the principles of investigation planning, management and reporting are effectively reinforced.

How is Advance Regulatory Training Program delivered? Online Component Participants enrolled in the full Certificate in Government (Investigation) will also be required to complete four generic units of competency in the on line training area. Course resources for these units include course readings, online short answer questions, assignment papers and links to web based resources. Each unit of competency is delivered in a four (4) tiered process of theory, knowledge based activities, case study investigation and workplace validation. Theory Unit theory is contained within unit readings. Unit readings can be downloaded from online training area. Participants are provided with a suggested study scheduleto work through the unit readings and undertake the unit activities. Knowledge Course participants undertake a series of online short answer assessment where they are required to demonstrate their understading of unit theory. Assignment Participants download written assignment instructions and complete assignment off line. Once completed assignment is uploaded for marking by course assessor. Workplace validation Workbook validation report is to be completed in the workplace. This report is a document where course participants supervisor acknowledges recognised current competencies or records observations of participants workplace activities that demonstrate competency performance criteria. Alternative arrangements can be made for participants not currently employed with regulatory position. Note: Participants can elect to undertake all units of competency through ICETS online distance self-paced learning centre. 8

What competencies are covered? The Certificate IV in Government (Investigation) is carried out over the following components of the Advanced Regulatory Training Program: Category Week Day Workshop Name Associated unit of competency Investigation 1 Mon Exercising regulatory powers PSPREG401C Inspection 1 Tue Undertaking inspections and PSPREG413A monitoring Inspection 1 Wed Assessing compliance PSPREG403B Investigation 1 Thurs Investigating non compliance PSPREG404C Investigation 1 Fri Gather & manage evidence PSPREG412A Interviewing 2 Mon Gather information through PSPREG411A interviews Interviewing 2 Tue Produce formal record of PSPREG407B interview Investigation 2 Wed Managing investigations PSPREG418A & PSPREG409B Investigation 2 Thurs Finalise and report on PSPREG419A & PSPREG409B investigations Investigation 2 Fri Give Evidence PSPREG410B On completion of the Advanced Regulatory Training program, participants are required to undertake 4 online units of competency namely Uphold and support the values and principles of public service (PSPETHC401A) Use advanced workplace communication strategies (PSPGOV412A) Encourage compliance with legislation in the public sector (PSPLEGN401A) Contribute to workplace safety (PSPOHS301A) Successfully completing the Advanced Regulatory Training program and the additional 4 online units of competency will result in the achievement of the certificate IV in Government (Investigation) qualification and a statement of attainment for the relevant units of competency. 9

Can courses be tailored for our agency? Agencies which have 10 or more participants to enrol in the Certificate IV in Government (Investigation) are able to have the course program contextualized to their regulatory environment. We work with government agencies and other regulatory bodies that expect more than a standard investigation course. Our clients expect the delivery of investigation and compliance monitoring skills to their staff, which not only meet nationally accredited standards but also can be effectively applied to their working environment. ICETS delivers training packages designed to integrate the legislation, policy & procedures of your own working environment with the investigation and compliance monitoring skills delivered through our courses. Through our complimentary consultancy session we take the time to get to know your organisation before we recommend a training solution. Depending on the nature of your training needs, ICETS work with client agencies to contextualizes the training packages based on the following processes; The contexualisation of our course programs is done through continued consultation between ICETS course developers and nominated subject matter experts with your agency. Our wide exposure to regulatory issues with the compliance sector makes ICETS one of the foremost training partners in this specialty area. Our customisation process is outlined in Appendix A. 10

What are the costs? Public Full Certificate IV in Government (Investigation) $2,500pp Agency Tailored Full Certificate IV in Government (Investigation) $2,000pp Public Investigative Skills Course $1,500pp Public Investigative interviewing $ 800pp Public Individual professional development workshops $ 400pp 11

Appendix A CLIENT AGENCY CUSTOMISATION PROCESS 12

Development Milestones for Client Agency Based Course Programs Attachment A The following milestones represent the basic process for the contexualisation and development of training programs for client agency training pacakges. The process provides and overview of our course development processes. The level of contexualisation differs from agency to agency and the following 11 contexualisation milestones are provided as guide to our course development strategies. Milestone Title Milestone Objective Milestone Description Milestone Implementation 1 Client Agency Objectives 1.Training Objectives v Consultation is conducted with client agency to identify 1.1. Consultation with client representatives to 2.Risk areas the objectives of the training package being sought. Objectives range from; identify training objective 1.2. Report to client agency confirming training objectives v Response to agency reviews v Changes to regulatory environment v Identified risk areas (i.e. need for increased regulatory skills). 2 Identify Target Group 1. Who is being trained 2. Job criteria and regulatory roles relevant to agency training objectives v The identification of 'who is being trained' plays a key component to the identification of the training package design. v A review of the job descriptions of the key personnel will aid in the identification of the core knowledge and skills of the target group associated with their job positions and focus area for training. 2.1. Obtain job description and key selectrion criteria (KSC) for target group from client agency 2.2. Generate a knowledge/ skills list based around target group regulatory roles. 2.3. Report to client agency on target group regulatory role analysis. In Confidence Investigation Compliance Enforcment Training Systems 1

Development Milestones for Client Agency Based Course Programs Attachment A 3 Preliminary course structure 1. Design preliminary course structure based around competency units relevant to training needs v This forms the foundation (building blocks) for the course package. A preliminary course structure is generated for consideration. v This course structure is generated by mapping the target group regulatory core knowledge & skills against relevant competency units. When competence units have been identified then relevant qualification can be more readily identifiable. v Note: The above milestones may not necessarily result in identifying sufficient competency units to meet the full requirements of a qualification. This is because although qualifications are desirable, the course design is based on the desired 'outcomes' of the training (i.e. establshment of regulatory core knowledge & skills). v Qualifications can still be achieved by adding additional competency areas to training package which may be of benefit (but not necessarily essential) to the target group regulatory role 3.1. Map target group regulatory core knowledge & skills to competency units knowledge and skills 3.2. Identify most relevant competency units for training package 3.3. Map identified competence units to relevant qualifications 3.4. If necessary nominated additional (non- essential) competency units to achieve qualification 3.5. Report to client agency on preliminary course structure 4 Participant training needs analysis 1. Design and implement survey to identify weaknesses and strengths of target group. 2. Allows training to be focused on key risk areas v The purpose of this survey is ascertain some clear feed back on the strengths and weakness of the target group in respect to the identified training areas. v This helps in the delegation of course delivery time and course focus to ensure that risk areas are dealt with effectively during training v Ensures that areas of strength already held by target group are not focused on more then required 4.1. Create survey questions which reflect competency areas identified in primary course structure 4.2. Create on- line survey for target group 4.3. Implement On- line survey 4.4. Report to client agency on results 5 Detailed Course Structure 1. From target group training needs analysis, secondary course structure is designed and submitted to client agency for consideration v The secondary course structure is a more detailed delivery recommendation. v This provides the client agency with specific delivery strategies, assessment strategies, and learning pathways based on the information obtained from milestones 1-4 5.1. Design delivery strategy 5.2. Design Assessment Strategy 5.3. Report to client agency detailed course structure for consideration In Confidence Investigation Compliance Enforcment Training Systems 2

Development Milestones for Client Agency Based Course Programs Attachment A 6 Identification of Local Assets 1. On acceptance of secondary course structure, consideration is given to identification of local assets (i.e. subject matter experts) who may be complimentary to course delivery v One of the key components to ICETS 2011-2012 strategic plan is the implementation of local asset based training. v Local Asset Based Training focuses on the delivery of training packages through the use of agency subject matter experts (local assets). v There are many benefits to using local assets including but not limited to relevant applied experience in the workplace, recognition of experience from target group, reduce cost for client agency. Note: ICETS trainers are subject matter experts in all areas of the training package. ICETS is able to deliver all modules within the training package but offer the opportunity for local assets based trainers as a consideration for the client agency. 6.1. Design a survey for use by client agency to identify local assets for particular subject (raining) areas. 6.2. Report to client agency of potential local asset based trainers 7 Course contextualization 1. Course is contextualized around client agency, legislation, policy, procedures and case studies v Course contextualization is the identification and implementation of the client agency policy, procedure and legislation into the course package. v This information is placed throughout the course package in key placeholder areas. v Contextualization also includes the design of a case study investigation/regulatory activity for use during the training program. 7.1. Design contextualization list of required policy/procedures/legislation/ case study material 7.2. Identify client agency representative to liaise with ICETS during contextualization 7.3. Set delivery dates for required material 7.4. Insert client agency material into package 8 Final Course Structure & Review 1. Final Course Package is submitted to client agency for consideration and approval/or amendment v Final course package is reviewed and submitted to 8.1. Submit course learner guides, assessments client agency for their evaluation and review. and training & assessment strategy (TAS) for v Any additional requirements for package are taken into client agency review account and adjusted as per client agency request In Confidence Investigation Compliance Enforcment Training Systems 3

Development Milestones for Client Agency Based Course Programs Attachment A 9 Delivery 1. Delivery of Course Program v Course program is delivered by either face to face, online or blended learning pathways (as determined by client agency requirements) 9.1. As per developed training and assessment strategy (TAS) 9.2. Report on training feedback to client agency identifying participant feedback, course strengths and any recommended improvements for further course packages. 10 Workplace Assessments 1. If applicable, workplace assessments from training package are implemented by course participants within the working environment. Note: Use of workplace assessments are optional and selected at discretion of client agency. If required by client agency, all assessments can be limited to face to face training delivery. v Workplace assessments are designed to replace self 10.1. Establish schedule for completion of paced assignments. workplace assessments v Designed to ensure evidence of the target course 10.2. Create marking guide that reflects evidence participants learning outcomes. of desired learning outcomes v Ideally workplace assessments will show a demonstrated increase in the participants knowledge and skills level by the application of the course outcomes to the participants workplace. v Use of workplace assessments allow assessments to form part of normal working enviromnent without need for participants to commit additional personal time to assessments. v Historically wortkplace assessments have a significantly high completion rate then self paced assignment based assessments 11 Course Review and Report 1. Formal training review is generated based on course participants assessments results and outcomes of workplace activities implemented. v The purpose of the course review is to provide the client agency with evidence of the increased competencies of course participants and to demonstrate the overall effectiveness of the program 11.1. Establish a competency evidence schedule (includes areas in which client agency may want to report to external or internal bodies on meeting known risk areas in training and development) 11.2. Submit completed review report to client agency for their staff professional development records and agency reporting requirements In Confidence Investigation Compliance Enforcment Training Systems 4