POSITION DESCRIPTION M AN AG E R W O M E N S S E R V I C E S OVERVIEW PROGRAM: REPORTS TO: SUPERVISE: Women s Services General Manager Community Services Coordinator Homefront, Coordinator Women s House DATE OF LAST REVIEW: April 2015 Vision Our Vision is of an inclusive, fair and compassionate community, which enables people to overcome disadvantage and realise their full potential. Mission Our mission is to build people s capacity to participate more fully in community life, by addressing the underlying causes of deep, persistent disadvantage and social exclusion We do this by: Ensuring access to necessities of food, clothing, health care and specialised services. Listening, understanding and responding to people in a holistic, caring, and respectful way, so they can take control of their lives. Delivering accessible, responsive, evidence informed and innovative services. Welcoming people in the spirit of social justice, cooperation and partnership to create better communities. Engaging sector partners, researchers, philanthropy, business, government and the broader community, to contribute their time, expertise and resources. Program Information Sacred Heart Mission is made up of four Divisions; Aged Care Services, Business Services, Community Services, and People and Strategy. The Community Services Division includes Sacred Heart Central, Women s Services and the Rooming House Plus Program (RHPP). Women s Services is committed to a gender specific response to the needs of women experiencing homelessness. Homefront, the Women s House, the Women, Housing and Complex Needs Project and Outlandish form an integral support option and exit point from homelessness for the local female transient population.
A merger is currently underway with a service in the northern region which provides medium and long term accommodation for older women. The merger is expected to be complete by the end of the current financial year, and will add to the depth and scope of Women s Services. Position Information The Manager Women s Services is responsible for the following: Women s House Engagement hub for women, providing meals, activities, crisis response and case managed support Homefront 11 bed women s crisis accommodation facility ICMI Medium term intensive case management for women with complex needs Outlandish Pathway to social and economic participation through eco-volunteering 4 EFT 6.8 EFT 1 EFT 8 EFT OBJECTIVE OF THE POSITION The objectives of this position are: To lead the Women s Services Team in providing the highest quality, most effective and clientfocussed service in accordance with SHM s values and legislative and funding requirements. To ensure Women s Services responds flexibly to the immediate needs of women experiencing homelessness, or at imminent risk of homelessness and/or in other crises, through the provision of support, information, case management and crisis accommodation to find safe, sustainable long term housing options. POSITION LIAISES WITH (KEY INTERNAL AND EXTERNAL CONTACTS) CEO, General Manager Community Services, General Manager People and Strategy, General Manager Business Services, Human Resources Manager, SHM Managers, Program Coordinators and staff. City of Port Phillip, Alfred Health, The Windana Society, Inner South Community Health Service, St Kilda Community Housing, South Port Community Housing and local community organisations. Page 2 of 7
KEY RESPONSIBILITIES ACCOUNTABILITY MAJOR ACTIVITIES Service Management Strategic Management Relationship Management Manage Women s Services in accordance with the Mission s Vision, Mission & Values statement and with funding and legislative requirements. Ensure Women s Services staff are appropriately supervised, supported and provided with opportunities to reflect on their practice, and are given development opportunities to increase their skills to promote the best possible outcomes for clients. Manage Women s Services budgets within agreed parameters Ensure that Occupational Health and Safety policy, procedures and legislative requirements are met. Lead risk awareness across Women s Services and the application of SHM s risk strategy to service delivery. Lead the cycle of continuous improvement across the operation of Women s Services. Contribute to the broader leadership goals of the organisation through participation in the Management Group. Lead the strategic development of Women s Services, including merger opportunities under consideration. Oversee the implementation of the Strategic Plan and key organisational initiatives across Women s Services. Uphold the organisational and staff values and ensure their application in Women s Services Contribute to a workplace environment which supports staff and volunteers, develops teamwork and collaboration, and ensures the provision of quality services. Foster and develop positive relationships with internal stakeholders, particularly Community Services Managers, volunteers, donors, and partnership agencies providing in reach to SHM. Foster and develop positive relationships with local services and agencies working with people experiencing homelessness and marginalisation, and which provide similar services to SHM. Liaise and network with appropriate peak bodies, networks of service providers, and Local, State and Federal Government and government departments. Participate in regional, state-wide and federal forums as agreed. Page 3 of 7
ACCOUNTABILITY MAJOR ACTIVITIES Professional Development Attend and participate in fortnightly supervision sessions and individual training Participate in yearly professional development and review meetings and take responsibility for own training and development plan in collaboration with General Manager Community Service. QUALIFICATIONS AND LICENSES Appropriate tertiary qualifications relevant to the delivery of community services, e.g. Social Work, Psychology or equivalent. A current full driver s license. CAPABILITIES Leadership and teamwork Celebrates and rewards achievements of outcomes that contribute to the organisation s mission Develops team plans with clear targets and goals linked to strategic plan Manages team dynamics, supports productive working relationships and work-life balance Selects diverse team members with strong and appropriate skill bases suited to task and supports team building Develops systems and protocols for management of conflict and disputes and is actively involved in problem solving and conflict resolution Professionalism Prioritises work; delegates appropriately demonstrating understanding of organisational, team and individual priorities and capacities, sees that key requirements are met Delegates to develop staff and accepts responsibility for actions of staff and teams under authority Encourages teams top show initiative and looks for ways to work dynamically Implements systems to address adverse events and assists teams to take proactive approaches to problem solving Community and interagency relations Demonstrates high level understanding of the sector and the work of other relevant organisations Demonstrates commitment to social justice and social inclusion Reviews and manages services in response to changing needs of relevant groups in the community Represents the organisation and promotes awareness of key issues in community networks Page 4 of 7
Develops models and protocols for working in formal and informal partnerships with other community service organisations to achieve client outcomes Communication Models self-awareness, self management and social awareness in communications, problem solving and conflict resolution Articulates clear and persuasive messages about key issues when advocating for or negotiating on behalf of the organisation Provides informed, meaningful and relevant messages when communicating with staff and clients Makes convincing presentations, using a range of media, to communicate key issues Writes accurate reports and documents that meet audience needs Service delivery Provides clinical leadership and focuses team on client outcomes Supports teams to value and work effectively with client diversity Demonstrates detailed knowledge of client issues and builds research links Promotes reflective and evidence based practice models Program management and policy development Establishes ways to capture, communicate and share innovative ideas and practices Establishes systems and processes for reviewing skills and professional development Implements change management processes and monitors progress Governance and compliance Manages implementation of quality systems and ensures that quality outcomes are achieved Manages risk and encourages staff to take advantage of opportunities Manages work practices for health and wellbeing of staff and compliance with OHS legislation Resources and sustainability Prepares program budgets and reviews financial performance Manages assets and allocates resources to support service delivery Identifies and manages financial risks and encourages sustainable purchasing Page 5 of 7
KEY SELECTION CRITERIA ESSENTIAL CRITERIA Demonstrated ability to lead and supervise the functional activities of a work unit in alignment with higher-level objectives. Demonstrated ability to manage, liaise and work closely with a diverse staff group, clients and key stakeholders across a broad range of complex staff and executive matters. Demonstrated ability to work effectively in a fast changing environment, to work productively with limited supervision and to work to deadlines. Proven experience in the development of a culture of excellence in service delivery High level problem solving skills and analytical ability including the ability to obtain and interpret information and make specific recommendations Demonstrated capacity to provide leadership in the development and implementation of strategies to successfully deal with contemporary issues. Demonstrated ability to organise and prioritise work both individually and across teams and meet strict deadlines without compromising the quality of output. Demonstrated ability to provide leadership to a team during periods of organisational change. Demonstrated ability to work within a quality framework and enhance systems and procedures to create organisational improvements. Willingness to work in a high pressure environment with proven techniques and the ability to manage demanding work requirements Empathetic to ethos and values of Sacred Heart Mission. DESIRABLE CRITERIA Knowledge of Specialist Homelessness Information Platform (SHIP). EMPLOYMENT CONDITIONS Full time position Terms and conditions of employment as per the Sacred Heart Mission Enterprise Agreement 2013 The position is classified as EA Classification Level 7. Sacred Heart Mission St. Kilda Inc. is a smoke free workplace. A criminal records check and a Working with Children Check is a mandatory requirement of employment at SHM. The Manager Women s Services participates in the Community Services on call roster. Page 6 of 7
Staff Member s Name: Staff Signature: Date: Manager s Name: Manager Signature: Date: APPROVED BY GENERAL MANAGER, COMMUNITY SERVICES, APRIL 2015 POSTION DESCRIPTION SHOULD BE REVIEWED ANNUALLY OR WHEN POSITION CHANGES Page 7 of 7