Purple U-Say - Current Clients
Purple U-Say - Current Clients Feedback Platform Overview August, 2014 1. Actively used at over 100 restaurants and bars at Sofitel hotels in China, South East Asia, and Pacific 2. Implemented at 25 properties across 9 countries 3. Over 30,000 feedback responses collected between Nov 1, 2013 and July 25, 2014
Purple U-Say - Current Clients 1. In use at multiple F&B outlets at Dusit Thani Bangkok 2. Recently named preferred F&B feedback supplier for Dusit International
Purple U-Say - Current Clients Purple U-Say is used by both small businesses and major international companies.
Purple U-Say - Clients Purple U-Say is currently being trialed by companies across multiple industries.
Purple U-Say - In Brief What is Purple U-Say? Custom, branded digital survey and comment card platform rich in functionality Customers provide feedback via business' tablet or their own smartphone Useful in any situation where customer experience matters - Restaurants, hotels, spas, hospitals, salons, shopping centres, airports and more. Simple, fast, and intuitive for both customer and business
Purple U-Say - In Brief cont. Build a database - bring customers back with special offers, vouchers, birthday or corporate deals Measure KPls on any aspect of the customer experience and understand where spending has been effective for your business Receive instant real time alerts whenever a customer is unsatisfied lmpress your customers Purple U-Say shows that you value their opinions Easy turn-key setup and ongoing personal support by Purple U-Say Systems
What is Purple U-Say? Surveys are branded and fully customized for your business.
What is Purple U-Say? cont. Question, answer text, and answer type can be easily edited.
Collect Feedback - Option 1 Business either hands customer a tablet or uses a stand.
Collect Feedback - Option 1 cont. Business either hands customer a tablet or uses a stand.
Collect Feedback - Option 2 Customer uses own device to scan a QR code or enter a URL.
Collect Feedback - Option 2 cont. Customer uses own device to scan a QR code or enter a URL.
Collect Feedback - Option 2 cont. Customer uses smartphone to scan a QR code or enter a URL.
Real Time Feedback Alerts Manager Alerts are sent instantly, allowing for immediate acion.
Facebook Integration 1. Prompt guests to share their visit with you and to Like your company's Facebook page 2. Predetermined message can be shared on either guest's page, your company's page, or both 3. Choose to prompt only those guests whose survey scores above a certain threshold 4. Guest is automatically logged out of their Facebook account after sharing/liking (ios app)
Facebook Integration cont. User is prompted to share on Facebook without leaving the Purple U-Say app.
Facebook Integration cont. After sharing, user is given the chance to like company's Facebook Page.
Facebook Integration cont. Preset message is posted to guest's Facebook page.
Facebook Integration cont. Preset message is posted to company's Facebook page.
Trip Advisor Auto Prompt 1. Automatically send email to guests with a survey score above a certain threshold 2. Customize email body and footer text, colors, and sender details 3. Trip Advisor logo at bottom with call to action button linked to your company's Trip Advisor page 4. Additional option to send different email to guests who score below a certain threshold
Trip Advisor Auto Prompt cont.
evoucher Distribution and Redemption 1. Drive feedback response rates and reward customers with an evoucher (discount, complimentary item etc.) 2. Prompt customer to give accurate email address 3. Set fixed or rolling expiration date 4. Redeemed with code entered by staff 5. Track the popularity of various offers to fine tune promotions
evoucher Distribution and Redemption
evoucher Distribution and Redemption
Secure Online Reporting Understanding the data is made simple via online reporting tools. Bar chart view Line graph view Pie chart view Word cloud view
Secure Online Reporting cont. Easily compare KPl's between different branches.
Purple U-Say High Level Architecture Cloud
Why Use Purple U-Say? Purple U-Say has been created by hospitality professionals to offer numerous advantages over paper feedback forms. Paper feedback forms are not engaging and require the time and expense of data entry, which is error prone. With paper feedback forms, management is often left unaware of unsatisfied customers - comment cards thrown away by staff / aren't seen by upper management. Post-visit surveys fail in capturing the mood of the customer at the time of their interaction with the business. Purple U-Say has been demonstrated to dramatically increase response rates. A poor unresolved experience can frequently result in a negative online reviews e.g. Tripadvisor.com, etc.
Why Use Purple U-Say? cont. Advantages for your business Vastly increase the amount of feedback collected vs paper forms. Be aware of unsatisfied customers and resolve the issue BEFORE they leave your place of business. Increase revenue by using the evoucher feature to bring customers back. Build a customer database and utilize it to bring them back. Measure effectiveness of marketing spend e.g. 'Where did you hear about us?' Accurately measure the opinions of your customers in relation to changes made in your business e.g an increase in prices, a new chef, different music, a new menu etc.
Why Use Purple U-Say? cont. Advantages for your customers Completing a survey on a tablet/mobile device is quick and easy. Allows customers to express their opinion and receive an immediate response from staff. Customers can instantly receive awards as a thank you for their feedback (evoucher function)
Start a free 30-day trial today! Trying Purple U-Say is easy. Our team will create your branded survey at no charge. Just a few items are needed (logo, email addresses, etc.) Once the survey has been created, download the Purple U-Say app and enter the activation key. Your survey will appear and you will be ready to begin collecting feedback. To use the mobile version, simply add the provided QR code/url to your receipts, menus, flyers etc.
Thank You! Read more about the people behind Purple U-Say at usaysystems.com/about