June 2017 Cloud Service Specification Sheet SAP Jam Collaboration, advanced plus edition SAP Jam Collaboration delivers collaboration where you work, connecting customers, partners, and colleagues with information, applications, and processes to help solve business-critical problems and to drive results on your mobile device, or on the web. Work Patterns and Business Processes Company-wide learning and training work patterns Global assignment community Team and topic work patterns Work patterns with integrated data Promote knowledge sharing, onboarding, blended learning, training, and employee development Facilitate the transition and support for remotely-assigned employees Collaborate around common business scenarios Business processes for HR that leverage real-time data from SAP SuccessFactors applications. See list of supported data providers in Integrations, below. Structured Collaboration and Problem Solving Forums: Q&A Knowledge base articles External Collaboration Work with external participants Allow your teams to ask questions and get answers Knowledge base article content type Required fields for knowledge base content Desktop Application Integration SAP Jam, activity hub SAP Jam, add-in for Microsoft Office Outlook SAP Jam, application launcher for Microsoft Windows SAP Jam, collaboration add-in for Microsoft Office SAP Jam, file sync client Unified communications and instant messaging Company-branded groups for working with customers, partners, vendors, or suppliers. One hundred (100) external user licenses are included. Additional user licenses are available for an additional subscription fee. See Options and Add-ons, below An application for viewing consolidated social activity across multiple enterprise social networks Post group updates, discussion forum questions, wikis and blogs from within Outlook Automatically open and edit documents in their native application Collaborate on documents stored within groups from within Microsoft Excel, PowerPoint and Word Two-way synchronization and offline file access for group content Real-time presence, click-to-chat and click-to-call with Microsoft Lync
Collaboration Away alerts Communicate and collaborate Discovery Forums: Discussion Mobile clients Poll for feedback Private folders Sub-groups Task management User-controlled indication of being away Profiles, groups, group overview pages, comments, micro- blogging, status updates, feeds, email notifications, @mentions, liking, follow people and objects Find content, people, groups, or data via recommendations Discuss topics as a community Available for Android, ipad and iphone Create a poll, get feedback and collect data Share documents and comment in an invite-only folder with a subset of a group s members Collaborate with a subset of a group in a private working area Create and assign tasks to group members, track task status Social Expert finding Messages Motivate and reward Employees can self-identify themselves as experts on topics and search for experts internally Peer-endorsement of expertise System-generated expertise based on social activities Chat and direct messages Send, receive and customize kudos Content Automatic content publishing and expiration Content approval Content mirroring Content ratings Content widgets Create and share content Create and share multimedia Integrate with third party content management Multi-language text content Automatic publishing and expiration of content items Simple workflows for approving group content publishing Create virtual copies of uploaded documents, wikis and blogs Anonymously rate documents Expose SAP Jam content, members and activities via dynamic widgets Wikis, blogs, file sharing and annotation, view and edit Microsoft Office Word, Excel and PowerPoint files; bookmarking, tagging, search Record, upload and play audio files, photos, screen captures Videos: Playback, playlists, annotations, commenting and closed captioning; Show third party hosted videos: Kaltura, Vimeo and YouTube See list of supported content providers in Integrations, below. Provide alternate language text for company home page and group overview text-based content
Administration and Support Administrator onboarding Getting started wizard for company administrators and best practices checklist Administrative reporting Abuse reporting Advanced security Content administration Getting started wizard Import skills from third party HR systems Kudos Restrict posting to within groups Company-wide group administrator, user, content and group activity; storage Notify company administrator of inappropriate content Configuration of maximum session length, RSS enablement, IP restriction, logging Content administration for compliance capability Customizable content area to help new users learn how to use SAP Jam Pre-load the SAP Jam expertise list with skills from your HR system Enable/disable the usage of kudos for peer social recognition Limit the ability of users to post content to only within groups User management Alias users A role account that is used to speak on behalf of an organization in an official capacity Custom member lists Pre-hire user conversion Restricted access user Manual or dynamically generated lists of people for group invitation Convert an external (pre-hire) user to an internal employee license to maintain collaboration history Special configuration option to limit user access to only the SAP Jam groups to which the user has been invited Access to SAP SuccessFactors course catalog from within SAP Jam Group administration At-at-notify (@@notify) Enable/disable the @@notify all-user notification capability within a group Automatic group trash purging Automatic group membership Bulk export Group analytics dashboard Group summary reporting Per-group terms of use Automatic purging of group trash Automatically assign users to groups based on profile information or member lists Bulk export group contents Metrics for group performance and engagement Summaries of activity, content consumption, content contribution, content ranking, membership, tasks and terms of service compliance Notify group members of changes in group terms of use and log agreement to new terms
Flexibility and Customization Branding Company home page Customize work patterns Embed SAP Jam into custom and third-party applications Extend with APIs OpenSocial : partner gadgets Storage and Groups Storage Open groups Integrations Match your corporate look and feel, customize text within user interface Customize email templates Customize the home page for all users Modify group and overview layout to suit business needs and processes. Five customizable work patterns included. Embed an SAP Jam group feed into third-party applications Develop integrations and tools Include partner-created OpenSocial gadgets in work patterns Company administrator visibility to third party gadget gallery 200 GB for storage of uploaded files and media per production instance. Additional storage is available. See Options and add-ons, below. No limit Professional services fees may apply to complete the integrations below. Professional services are not included with the subscription to SAP Jam. Business application real-time SAP SuccessFactors Learning data within work patterns Content providers Integrate with enterprise content management systems including: Identity management Mobile Device Management SAP Jam, activity hub Alfresco One AvePoint Perimeter Box Google Drive for work Microsoft Office 365 SharePoint Online SAP Cloud Platform Identity Authentication SAP SuccessFactors foundation Microsoft SharePoint OpenText Content Server SAP Document Center SAP Extended ECM by OpenText Note: SAP Jam requires either SAP SuccessFactors Foundation or SAP Cloud Platform Identity Authentication as an identity provider for user provisioning via LDAP, single sign-on (SSO) and auto-population of employee profiles. An additional fee may be required if an identity provider is not already included as part of a customer s existing subscription. Professional services fees apply for setup. MobileIron and SAP Mobile Secure, standard edition Integrate with third party enterprise social networks: IBM Connections Microsoft Yammer Unified communications and instant messaging Real-time presence, with Microsoft Lync and Microsoft Skype for Business
Integration-specific capabilities SAP SuccessFactors Employee Central Time-off alerts Global assignments automatic invitation to global assignment community via Employee Central trigger SAP SuccessFactors Learning Automatic invitation to join groups Create group linked to a course, program or schedule Feature a course or schedule to a group Real-time course information within work patterns SAP Jam content visibility in LMS course catalog and search Search course catalog from SAP Jam Showcase learning objects on company home page SAP SuccessFactors Recruiting Management SAP SuccessFactors Succession & Development: mentoring and coaching Create an SAP Jam group within the recruiting application to collaborate on interviewing and selecting candidates for a job The group is automatically associated with the requisition and includes the applications (resumes) of the candidates Create an SAP Jam group as part of a mentoring campaign Automatic invitation of employees to mentoring group Options and Add-ons Option Storage Additional storage is available in 500 GB units External users Additional licenses are available for external third party users Trademarks Alfresco is a registered trademark of Alfresco Software, Inc. Android, Google and YouTube are registered trademarks or trademarks of Google, Inc. AvePoint is a registered trademark of AvePoint, Inc. Box is a registered trademark of Box,Inc. Excel, Lync, Microsoft, Office 365, Outlook, PowerPoint, SharePoint, Skype, Word and Yammer are registered trademarks or trademarks of Microsoft Corporation IBM is a registered trademark of International Business Machines Corporation ipad and iphone are registered trademarks of Apple, Inc. Kaltura is a registered trademark of Kaltura, Inc. MobileIron is a registered trademark of MobileIron OpenText is a registered trademark of OpenText Corporation SurveyMonkey is a registered trademark of SurveyMonkey Twitter is a registered trademark of Twitter, Inc. Vimeo is a registered trademark of Vimeo, Inc. SAP retains the right to change, at any time in its sole discretion, the Cloud Service (without materially diminishing the Cloud Service's functionality during a subscription term), this specification sheet, and/or the location of the data center(s) from which the Cloud Service is hosted.