Outsourcing Advisor Symposium IMPACT OF AUTONOMICS ON THE OUTSOURCING INDUSTRY The Pierre Hotel 2 East 61st Street New York City June 4, 2014 Autonomics and automation are disrupting the outsourcing ecosystem Outsourcing decision-making is being impacted by technology As a result, Outsourcing Advisors are being required to reinvent themselves in order to survive Should Outsourcing Advisors be concerned? The answer is YES. presented by
WELCOME AGENDA AT-A-GLANCE Frank J. Casale Tom Lang 12:00 1:00 pm Registration, Lunch Reception and Networking 1:00 1:10 pm Welcome and Introductions 1:10 2:25 pm Keynote: Automation s Impact on the Knowledge Worker followed by Q&A 2:25 3:15 pm Wipro s View of Automation and Autonomics 3:15 3:45 pm Networking Break and Book Signing Today s agenda has been created specifically for Outsourcing Advisors and focuses on a rapidly evolving technological disruption in the outsourcing ecosystem. It is called autonomics and it is drastically transforming the outsourcing business, the deals, and your Advisory practice. Today s symposium will provide answers to these important questions: How the Sourcing Advisory market is reacting to the new shift due to autonomics What the future holds for Sourcing Advisors What clients really want from their Advisors in this next gen marketplace What key skill sets will separate Advisor winners from Advisor losers We are so happy you could join us. Sincerely, Frank J. Casale Founder & CEO, The Institute for Robotic Process Automation Tom Lang Vice President, Wipro, North America Strategic Engagements 3:45 4:30 pm Advisor Panel 1: Robotic Process Automation s Impact on The Outsourcing Industry & Sourcing Advisors 4:30 5:15 pm Panel 2: End-users Views on Adoption of Automation 5:15 pm Closing Remarks Cocktails and Hors D oeuvres KEYNOTE SPEAKER - DR. ERIK BRYNJOLFSSON MIT s Dr. Erik Brynjolfsson is the author of The New York Times bestseller The Second Machine Age in which he vividly describes the impact of rapidly evolving digital technologies on our lives, our work, and our economies. Based upon an enormous body of research, he will share with us the forces driving the reinvention, as we discuss: How these changes affect the outsourcing industry The new pricing models we must learn to live with What clients need in order to justify a Sourcing Advisor How Outsourcing Advisors must reinvent themselves in order to stay competitive and thrive in this new tech-savvy outsourcing ecosystem During the coffee break, you will have the opportunity to meet one-on-one with Dr. Brynjolfsson as he signs his new book The Second Machine Age.
MEET THE SPEAKERS Frank J. Casale, Founder & CEO, The Institute for Robotic Process Automation and The Outsourcing Institute Casale s mission is to leverage the collective wisdom and best practices of the evolving outsourcing ecosystem and the latest internet technologies to propel learning, networking, career development, publishing, transacting, and relationship management. He continually monitors industry and business trends to identify new ways to increase the overall efficiency, speed, and success of outsourcing transactions and relationships. T. K. Kurien, CEO & Member of the Board, Wipro Limited. T.K. is also a member of the Wipro Corporate Executive Council. With over 27 years of global diversified experience, Kurien has been instrumental in building and scaling many of Wipro s businesses. He has a track record for customer centricity, passion for excellence and rigor in execution. He has proven to be a transformational leader and has been instrumental in turning around the various businesses that he has spearheaded within Wipro, including the BPO, Media, Telecom and Consulting businesses. Kurien is also credited with building global leadership for some of Wipro s business units across the world. Tom Lang, Vice President, Wipro, North America Strategic Engagements As Vice President of the Strategic Engagements team, Lang is focused on North American-based Global clients and guides them on Transformational programs enabled by strategic sourcing. In his previous role, he led the Global large-deal team in the Banking, Financial Services, and Insurance Vertical Wipro s largest vertical. Prior to joining Wipro, Lang was a Partner and Managing Director at TPI, where he led the CIO services consulting unit and vertical sales team for the Americas and was responsible for guiding clients in over $10 billion of annual outsourcing contract negotiations, designing sourcing strategies, implementing appropriate Governance organizations, and planning and executing transformation projects. MEET THE PANELISTS Advisory Panel 1: Robotic Process Automation s Impact on The Outsourcing Industry and Sourcing Advisors Jeffrey M. Augustin, Managing Director, Alsbridge Augustin has 30 years business experience including five years as CIO for professional service firms and 25 years in providing IT outsourcing and business process outsourcing services to global Fortune 500 companies. He has worked with hundreds of organizations in a variety of industries and countries. At Alsbridge, he leads the Outsourcing Advisory Practice encompassing all Alsbridge Advisory Services, while also responsible for business unit growth and financial performance. Harvey Gluckman, Partner, ISG As Partner responsible for two of ISG s America s industry groups Retail, CP&G, Travel and Transportation, Hospitality and Technology and Manufacturing, Media and Telecom, Gluckman offers ISG s clients extensive knowledge and insight gained from some of the largest and most complex transformational sourcing initiatives in the industry. Alan Hanson, Senior Vice President, Neo Group Hanson is a senior leader of Neo, where he has responsibility for its global sales and marketing activities, and the continued development of its ground-breaking Global Supply Risk Management (GSRM) products and services, which help clients effectively monitor and manage their global operations. Marc Mancher, Principal Deloitte Consulting, LLP Mancher is a leader of the firm s U.S. Insourcing and Outsourcing Advisory practice, serving large and small enterprises in the areas of business process and IT services strategy, transformation, M&A, outsourcing and offshoring. Mancher has 25 years of commercial and military experience running organizations, setting up business offerings, transforming organizations, establishing global business services and integrating business units. He has led, co-led or advised on billions of dollars of transactions.
MEET THE PANELISTS Panel 2: End-users Views on Adoption of Automation Vishal Ahluwalia, Head Sourcing/Outsourcing (Executive Director), UBS Americas Ahluwalia is an accomplished leader in conceptualization and implementation of global sourcing strategies, development of delivery organizations and integration of corporate cultures that impacts enterprise profitability. Ahluwalia is a change agent and catalyst to deploy right-sourcing strategies resulting in best-inclass service and superior cost-arbitrage. Jung Min Ahn, Senior Vice President of Global Technology Resource Strategy (GTRS), Citi Global Technology Resource Strategy is an enterprise-wide initiative that aims to set the direction for Citi s Technology resource deployment and utilization. As a Supply-Side Optimization leader, Ahn is responsible for managing a set of GTRS preferred suppliers and Citi Delivery Centers (captives) and programs across multiple business lines and commodities. Arvind Ramnani, Managing Director IT Services/Software Analyst, Summit Research Partners Ramnani is an investment analyst who works closely with endusers. He covers IT services and software at Summit Research Partners. His work experience includes 8+ years of equity research and more than 8 years of technology industry experience. He leverages primary research to identify fundamental arbitrage opportunities and identify key financial metrics to validate the non-consensus view. ABOUT THE INSTITUTE FOR ROBOTIC PROCESS AUTOMATION (IRPA) IRPA is an independent professional association and knowledge forum for the buyers, sellers, influencers, and analysts of robotic process automation. Our network and advisory services offer leading-edge market intelligence, industry research, best practices, and alliance-building opportunities for stakeholders across service industry functions. IRPA helps business leaders position themselves at the cuttingedge of knowledge work technology. Join us to get the latest trends, expert interviews, best practices and commentary from the pioneers and thought leaders of robotic process automation. Membership is free. Visit www.irpanetwork.com. ABOUT WIPRO, OUR SPONSORING PARTNER Wipro, Ltd. is a global information technology, consulting, and outsourcing company with 145,000 employees serving over 900 clients in 60 countries. Wipro helps customers do business better, leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and a vertically aligned business model. Our 55+ dedicated emerging technologies Centers of Excellence enables Wipro to harness the latest technology for delivering business capability to clients. Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent. Today Wipro is a trusted partner of choice for global businesses looking to differentiate at the front and standardize at the core through technology interventions. In today s world, organizations will have to rapidly reengineer themselves and be more responsive to changing customer needs. Wipro is well positioned to be a partner and co-innovator to businesses in their transformation journey, identify new growth opportunities and facilitate their foray into new sectors and markets.
UPCOMING EVENTS Automation Nation Conference Wednesday, December 10, 2014 Bohemian National Hall, NYC Explore how Robotic Process Automation (RPA) is changing the marketplace: examine latest trends and developments, discuss/debate RPA impact on outsourcing ecosystem, hear case studies where RPA delivered true business value-add and cost savings, and expose yourself to thought leadership from key RPA technology & service providers. This conference will bring together industry leading decision makers, influencers and thought leaders to learn, connect and transact. Please contact Raheem Hasan at raheem.hasan@irpanetwork.com or call 516.403.2048 x750. BPO Innovations Conference Thursday, October 30, 2014 NYC Outsourcing Institute s BPO Innovations Conference will explore how outsourcing innovation is changing the marketplace. It will bring together leading decision makers, industry influencers and thought leaders who will reveal why innovation is the modern-day mandate for every BPO engagement and how value-add must be written into every deal. The full-day conference is scheduled for October 30, 2014, in New York City and is free to outsourcing practitioners. To see a recap of last year s event visit www.outsourcingintelligencenetwork.com/roadshow/ bpoi/. To receive sponsor or registration information about the BPO Innovations Conference, contact us at oievents@outsourcing.com.