Business, Management and Finance NNW BSB 40215 Certificate IV in Business 2018 Course Information On Campus Launceston
General Information Program Description This qualification is suited to those working as administrators and project officers. In this role, individuals use well developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. Career Opportunities You should enrol in Certificate IV in Business if you are working, or intending to work as an administrator or project officer, or wish to gain more knowledge within your current role to: Implement and monitor WHS policies, procedures and programs to meet legislative requirements Provide intermediate spreadsheet skills Analyse and present research information and write complex documents Identify risk and apply risk management processes Implement continuous improvement Develop work priorities Co-ordinate the implementation of customer service strategies and address customer needs ntry requirements While there are no pre-requisites, it is preferred that students have one of the following: a) BSB30115 Certificate III in Business or other relevant qualifications b) Relevant vocational experience in business capacity Outcome BSB40215 Certificate IV in Business Pathways from the qualification BSB40415 Certificate IV in Business Administration, BSB41015 Certificate IV in Human Resources, BSB42015 Certificate IV in Leadership and Management or You can also continue on to a Diploma level qualification. Duration Depending on your learning method, this course can take up 12 months to complete. Dates and Times Semester 1 and Semester 2 study options - Please refer to the class timetable for the current Semester. Course duration ither part-time or full-time enrolment is available your study must be completed within the required timeline. BSB40215 Certificate IV in Business Page 2 of 9
Class based enrolment If you have enrolled to study in class, you will be expected to attend the classes for the units you have enrolled in, as per the class timetable. Attendance at classes will help you stay on track with your learning and complete assessments in a timely manner. The teacher will be available to assist you in your learning. If you are unable to attend class because of illness or other unavoidable issues, please notify the teacher by email or phone to discuss your study. Additional study will be required outside of the scheduled classes. Competency based training Certificate IV in Business is offered under the Business Services Training Package and is competency based that is; - the ability to perform something to an agreed standard. Learning and assessment involves completion of activities, assignments and knowledge activities. To further enhance your skill level you should consider accessing voluntary work placement opportunities if you aren t currently employed - talk with your teacher for more ideas on this. nrolment The enrolment process with TasTAF requires the completion of several forms. This includes: o Student Details Form o Course Selection Form o You are also required to provide proof of identity and evidence of concession if applicable. The enrolment will also include participating in a suitability process. This requirement is designed to ensure you are provided with the most appropriate study and learning pathway to achieve your qualification goals. To enrol with TasTAF, you must have a USI (the Australian Government requires all students to hold a unique student identifier (USI) - visit www.usi.gov.au to create your USI. Once enrolled, you will be provided with a Username, Password and relevant information allowing you to access course work. This process can take up to 48 hours. nrolment Costs and Concessions applying There are various levels of fees generally applying to students wishing to enrol. ntitled Fee Rate A student eligible for the ntitled fee rate must satisfy certain conditions: o An Australian or New Zealand citizen; or o A permanent resident of Australia; or o Hold a state sponsored visa on a pathway to permanent residence; and o Must reside or work in Tasmania; and o Be of working age (16-65) o Has not completed a Certificate III or higher qualification in the past five years Concession the concession applies to eligible students. Students may be eligible for a concession if: o They are receiving a Centrelink allowance such as Newstart, Youth Allowance, Disability Support Pension, a Pension, Austudy or Abstudy o They are listed on a current Centrelink Card as a dependant A concession requires the student, or parent with a dependant student, to present one of the following: Pensioner Concession Card; (Includes PPS, CAR notation); Veterans Affairs Concession Card; vidence verifying receipt of either Austudy/Abstudy or Youth Allowance Health Care Card. BSB40215 Certificate IV in Business Page 3 of 9
Learning materials such as text books, protective clothing etc. may not be covered by concessions. Important information in relation to fees: Concession does not apply to or include Learning Resource Fees. Upfront payment can be made by FTPOS, credit card, cash or cheque. Alternative payment options by Instalment Plans can also be accessed. Sponsorship may be applicable for fee payment through agreement with a relevant sponsor, such as a Job Network Agency or employer. If you withdraw from the course prior to completing a unit or undertaking 20% or more of the course (the advised Census date), you may be eligible for a refund of the fees. Further information on fee payment eligibility and options can be discussed with your enrolling teacher. N.B. You can discuss fees and payments, including our refund policy, prior to enrolment or further information is available at: http://www.tastafe.tas.edu.au/future/fees-and-payments/ Withdrawal Process There is a withdrawal period which is clearly printed on the student Confirmation of nrolment Form issued following completion of enrolment. If the student wishes to withdraw within this period, the student must initiate the withdrawal process with a teacher. The preferred method is through email advising the teacher they wish to withdraw from the Course. However, if the request is made after the withdrawal date or following successful completion of a unit within this period, the student may still initiate a withdrawal from the course, but will be required to pay the associated enrolment fee. When a student has not participated for a period of 6 weeks without any contact, the teacher will then record a withdrawal. Qualification nrolment Fee and the Learning Resource Fee The enrolment fee (GST free) for the Certificate IV in Business is shown below: Non-entitled Annual Concession Non-entitled $1335 $370 Plus Other Fee: Learning resources: $190 (GST included) Recognition of Prior Learning If you have skills and experience to meet all the competencies of any units and can demonstrate/document that competency, then you may apply for recognition of prior learning. Please talk to the enrolling teacher for more information. On Campus Study/Off Campus Study Learning support is provided throughout this course, as per the timetable for the class based enrolment. A teacher/facilitator is available to assist you reaching your learning goals. You are expected to show some independence in your learning. Your teacher is available to provide advice, but ultimately you are the one who needs to make time to complete your goals and this will require additional study outside of the designated class times. Your study will have agreed deadlines for completion of tasks and it is your responsibility to ensure you meet these deadlines. BSB40215 Certificate IV in Business Page 4 of 9
Learning Resources To complete this qualification, you must have access to: a computer, a personal email address an internet connection and have Microsoft Office installed. If you are studying on-campus, these resources are provided for you. If you chose to study off-campus, it is your responsibility to provide or find access to these resources. Catapult elearning access provides an online learning and assessment model following commencement of your study, you will receive a username and password. Watsonia Resources are used for the computing units the learning and assessment resources are accessed through the TasTAF online learning platform. It is also important to regularly check the platform for information provided from your teacher. Downloading Office 365 for study at home Go to: office365.education.tas.edu.au Log in with your TasTAF student information - this is in the following format: o firstname.lastname.00@education.tas.edu.au Select Install now and follow the prompts If you require further assistance, please visit one of our regional Libraries with your device and our library staff may be able to provide advice. Work Presentation Consider how you should present work to meet workplace standards. It is preferable that work is word-processed, proof-read and formatted in a professional manner. Work involving the completion of forms and/or including calculations should be accurate and completed according to instructions. Consider the grammatical structure of sentences and paragraphs. Literacy and numeracy support is available at TasTAF regional campuses and may also be available through LINC services in your area. Assessment information Assessment will be included within the online course, but may require some additional work to meet the evidence requirements of the unit. For example, a voluntary work placement will provide evidence of you applying business skills in a workplace context. You will be provided with assessment feedback, which may identify: Corrections required to demonstrate competency or any missing work Re-assessment requirements (if any) you are provided with 3 attempts at assessment tasks Your final result Recommendations for future action (if relevant) BSB40215 Certificate IV in Business Page 5 of 9
Qualification Requirements To gain a Certificate IV in Business you need to successfully complete: - One (1) core units plus nine (9) elective units The units below have been structured to meet the requirements of the qualifications and provide a broad range of skills and knowledge to support employment opportunities. If you wish to include units which you may have completed through prior study, please talk with the Teacher/Facilitator at enrolment. A summary of each competency standard against which you will be assessed is provided in this information. Further information on each unit can be accessed at www.training.gov.au Unit Name Core and lective Units WHS BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements C IT Use BSBITU401 Design and develop complex text documents BSBITU304 Produce spreadsheets BSBWOR404 Develop work priorities BSBCUS401 Coordinate implementation of customer service strategies BSBCUS402 Address Customer Needs BSBADM405 Organise meetings BSBRL401 stablish Networks BSBRS401 Analyse and present research information BSBRSK401 Identify risk and apply risk management processes BSB40215 Certificate IV in Business Page 6 of 9
Unit Descriptors BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements This unit involves the skills and knowledge required to implement and monitor an organisation s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements. Provide information to the work team about WHS policies and procedures Implement and monitor participation arrangements for managing WHS Implement and monitor organisational procedures for providing WHS training Implement and monitor organisational procedures and legal requirements for identifying hazards and assessing and controlling risks Implement and monitor organisational procedures for maintaining WHS records for the teamed responsibility for the output of others BSBITU401 Design and develop complex text documents This unit describes the skills and knowledge required to design and develops business documents using complex technical features of word processing software. Prepare to produce word processed documents Design complex documents Add complex tables and other data Produce documents BSBITU304 Produce spreadsheets This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet software. It applies to individuals employed in a range of environments who tend to be personally responsible for designing and working with spreadsheets under minimal supervision. Select and prepare resources Plan spreadsheet design Create spreadsheet Produce simple charts Finalise spreadsheet BSBWOR404 Develop work priorities This unit involves the skills and knowledge required to monitor and obtain feedback on own work performance and access learning opportunities for professional development. Plan and complete own work schedule Monitor own work performance Co-ordinate professional development BSBCUS401 Coordinate implementation of customer service strategies This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. Advise on customer service needs Support implementation of customer service strategies valuate and report on customer service BSB40215 Certificate IV in Business Page 7 of 9
BSBCUS402 Address Customer Needs This unit describes the skills and knowledge required to manage an ongoing relationship with a customer over a period of time. This includes helping customers articulate their needs and managing networks to ensure customer needs are addressed. Assist customer to articulate needs Satisfy complex customer needs Manage networks to ensure customer needs are addressed BSBADM405 Organise meetings This unit describes the skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation. Make meeting arrangements Prepare and distribute documentation for meetings Record and produce minutes of meeting BSBRL401 stablish networks This unit describes the skills and knowledge required to develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers. Develop and maintain business networks stablish and maintain business relationships Promote the relationship BSBRS401 Analyse and present research information This unit describes the skills and knowledge required to gather, organize, analyse and present workplace information using available systems. This includes identifying research requirements and sources of information, applying information to a set of facts, evaluating the quality of the information, and preparing and producing reports. Gather and organise information Research and analyse information Present information BSBRSK401 Identify risk and apply risk management processes This unit describes the skills and knowledge required to identify risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the role. Identify risks Analyse and evaluate risks Treat risks Monitor and review effectiveness of risk treatment/s BSB40215 Certificate IV in Business Page 8 of 9
CONTACT Business Administration & Management mail: BusinessAdminManagement.NthNW@TasTafe.tas.edu.au Administrative Assistant: Launceston Phone: 6777 2532 mail BusinessAdminManagement.NthNW@TasTafe.tas.edu.au Teachers North Phil Waller mail philip.waller@tastafe.tas.edu.au Stephen Wilkins mail Stephen.wilkins@tastafe.tas.edu.au Information Service Centre Phone 1300 655 307 www.tastafe.tas.edu.au BSB40215 Certificate IV in Business Page 9 of 9