MAS Academy Public Programs from Jan to Aug 2015 For registration and further enquiries kindly contact us at : Malaysia Airlines Academy No. 2, Jalan SS7/13, Kelana Jaya, 47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia. Tel: 603-78637420/7487/7433/7692, Fax: 603-78043144 Email: MKTG_MAA@malaysiaairlines.com Payments details :- CIMB Bank a/c : 1414-0008215-05-8 Payment slip to be emailed to :- Norhayati.mehat@malaysiaairlines.com Issued by : MAA Mktg/Admin Date : 23 Mar 2015
PROFESSIONAL IMAGE & GROOMING Grooming is about projecting one s self in a manner that is pleasing and can be defined as care for one s personal appearance, hygiene and clothing. Our body is a work of art, sculptured with distinct details, measurements and dimensions. As more people enter the corporate world, it is important to be groomed in a manner that people enter the corporate world, it is important to be groomed in a manner that be beneficial to the advancement of their careers, and that will enhance their confidence to deal with the challenges presented to them in highly competitive and pressured environment. METHODLOGY This program includes classroom lectures and group discussion. COURSE OBJECTIVE At the end of this course, participants would understand and apply professional grooming and deportment, apply proper skincare and makeup techniques, improve and internalize professional business etiquette and mannerism and improve self confidence through enhanced interpersonal skills and communication COURSE HIGHLIGHTS DAY 1 Introduction Your personal Image Power of image Grooming for success Professional Dress Code Skin, Face and Feature Analysis Professional Business Attire Body Care Skin Care Regime (Practical) Basic and Intense Make-Up Application (female) COURSE HIGHLIGHTS DAY 2 Business Interaction Character understanding Dining Etiquette Etiquette Lunch Facial Expressions and Body Language Deportment Debrief & Closing Front liners, Customer Service Agents, Anyone in a customer related role who wishes to acquire skills and understand concepts of image and grooming that will enable them to project the company image effectively COURSE DATE TBA 2 Days RM1,400 per participant
DANGEROUS GOODS REGULATIONS The dangerous goods regulations is designed to equip people in the transportation industry with the knowledge of how to transport dangerous goods safely, with reference to IATA Dangerous Goods Regulation manual. This is a DCA regulated program. METHODOLOGY This program includes classroom lectures, group discussions, video shows, case study and group presentations and other activities to provide high impact learning. PROGRAM OBJECTIVES At the end of this program, participants will be able to identify and classify the nine classes, pack, mark and label DG correctly, prepare the necessary documentation and apply the country and airline regulations accordingly PROGRAM HIGHLIGHTS Explain the basis of the Regulations Outline Shippers and Operators responsibility and training requirements Ascertain that certain Dangerous Goods are forbidden and some are restricted for air transport Apply the State and Operator variations Identify the 9 classes of dangerous goods and apply the principles of packing groups Outline the method used by Shippers to classify dangerous goods Identify the class and quantity limit per package of dangerous goods Apply the packing requirements Mark and label packages Complete the Shippers Declaration for Dangerous Goods and the Airwaybill Accept, handle and load dangerous goods Apply the general emergency procedures in the event of a dangerous goods accident or incident All level staff in operational level who deal in logistic and transportation of goods for the company such as Freight Forwarders, Shippers, Airline personnel and ground handling agents PROGRAM DATE 16-20 Mar (PEN), 11-15 May, 08-12 Jun, 03-07 Aug 2015 5 Days RM 2,300 per participant
DANGEROUS GOODS REGULATIONS REFRESHER This program revisits the elements learned during the Dangerous Good Regulations courses. ICAO requirements make it mandatory that this program be attended at least every 24months by those who have already completed the Dangerous Goods Regulations course. It is mandatory requirement for all personnel holding a certificate.. METHODOLOGY This program includes classroom lectures, group discussions, video shows, case study and group presentations and other activities to provide high impact learning. PROGRAM OBJECTIVES At the end of this course, participants would be able to list:- Identify the changes in the Regulations Apply the changes correctly Handle outstanding issues of the problems encountered in the handling of Dangerous Goods PROGRAM HIGHLIGHTS Define dangerous goods Give examples of forbidden, hidden dangerous goods, dangerous goods allowed on passengers and dangerous goods allowed as cargo List the 9 classes dangerous goods List some General Packing Requirements Recognize DG markings and labels Explain storage and loading procedures Apply Emergency Procedures List the main documents involved in the carriage of dangerous goods All level staff in operational level who deal in logistic and transportation of goods for the company such as Freight Forwarders, Shippers, Airline personnel and ground handling agents PROGRAM DATE 04-05 Mar (PEN), 29-30 Apr, 20-21 May, 03-04 June, 10-11 Aug 2015. 2 Days RM1,200 per participant
DANGEROUS GOODS AWARENESS The dangerous goods regulations is designed to equip people in the transportation industry with the knowledge of how to transport dangerous goods safely, with reference to IATA Dangerous Goods Regulation manual. This is a DCA regulated program. METHODOLOGY This program includes classroom lectures, group discussions, video shows, case study and group presentations and other activities to provide high impact learning. PROGRAM OBJECTIVE At the end of this course, participants would understand the basic airline business and would be able to support the business for it s success. PROGRAM HIGHLIGHTS General Philosophy Limitations Classification General Packing Requirements Marking and Labeling of Packages Storage and Loading Procedures Documentation used for DG shipments Emergency Procedures All level staff in operational level who deal in logistic and transportation of goods for the company such as Freight Forwarders, Shippers, Airline personnel and ground handling agents PROGRAM. DATE TBA 2 Days RM 600 per participant
AIRFREIGHT SKILLS In today s business environment is changing faster than ever and the airfreight industry is no exception. This course will equip new entrants to the airfreight industry with the necessary tools and skills and will upgrade the knowledge of those already in the industry METHODOLOGY This program includes classroom lectures, forums and other activities to provide high impact learning. This course is conducted in a friendly but firm environment using various modern training aids through lectures, discussions, case study and written exercises. PROGRAM OBJECTIVES At the end of this course, participants would be able to : Outline trends in the cargo world today Identify the various geographical areas Explain common airfreight terms,accept cargo according to procedures List the main general conditions of carriage Compute airfreight and related charges,execute an airway bill correctly PROGRAM HIGHLIGHTS The Air Cargo Transport Logistics Industry of Today Air cargo tools and terminology Procedures on preparation of various types of Cargo for Export including general cargo, perishables, livestock, dangerous goods etc. The Airway bill, Conditions of Contract Air Cargo Tariff including General Cargo Rate, Class Rates, Specific Commodity Rates. Basic Loading Principles Delivery Procedures Customer Service All level staff in operational level who deal in logistic and transportation of goods for the company. PROGRAM DATE 20-24 Apr, 17-21 Aug 2015 5 Days RM 2,300 per participant
HUMAN FACTOR IN AIRLINE INDUSTRY Human Factors delivers mitigation strategies to assist the best working environment for people and systems, and therefore a reduction in accidents, injuries or incidents. In this course, participants will learn how human factors encompass all those factors that can influence people and their behaviour. In a work context, human factors are the environmental, organizational and job factors, and individual characteristics which influence behaviour at work.. METHODLOGY This program includes classroom lectures and group discussion. COURSE OBJECTIVE Understand the Culture model and its impact in the working environment Positive Communication in the workplace Identify different communication channels ad how to communicate effectively with each channel Improve situational awareness at the workplace Build trust and rapport through verbal and non-verbal communication Learn Problem Solving and Decision Making process Use Threat and error Management techniques in addressing hazards at the workplace Resolve stress and fatigue issues Handling conflicts and difficult interactions with colleagues and customers This programme is intended for team leaders, managers, executives and administrators, involved in safety management at the workplace COURSE HIGHLIGHTS Understand the Culture model and its impact in the working environment Positive Communication in the workplace Identify different communication channels Improve situational awareness at workplace Handling conflicts and difficult interactions with colleagues and customers COURSE DATE 15-16 Apr & 12-13 May 2015 2 Days RM1,400 per participant
EXCELLENCE AT SUPERVISION With most companies, supervisors are often chosen because of their technical skills. Yet their success and yours depends on their skill as people managers and project managers and strategy implementers. The challenge of being a front line supervisor is complex. They are the vital link between management and workers. Because of this unique situation that they are in, they have the toughest job of balancing between company s goals and juggling with workers interests METHODLOGY This program includes classroom lectures and group discussion. COURSE OBJECTIVE At the end of this course, participants will be able : State supervisor s roles and functions Direct, coach and motivate their workforce towards higher performance, productivity and staff morale Handle different types of employee problems in an effective manner Develop communication and inter-personal skills to gain work force support COURSE HIGHLIGHTS The rule and purpose of the supervisor Management styles and techniques Situational Leadership & differences between Managers and Leaders Explain the skills, role and functions of first level managers Supervisors who are currently responsible for teams/departments and want to further their understanding, or personnel who are being developed for more responsibility. COURSE DATE TBA 3 Days RM1,800 per participant