Building Core Supervisory & Team Competencies

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1 An Intensive 2-Week Training Course Building Core Supervisory & Team Competencies Dec 2017, Dubai 21-MAY-17 This course is Designed, Developed, and will be Delivered under iso Quality Standards

2 Building Core Supervisory & Team Competencies Why Choose this Training Course? As a Supervisor in the business, it s important that you fully understand your role, as well as have the skills and knowledge to lead, as well as manage, your most important asset your team. This highly-interactive training course has been developed to equip Supervisors with the two important development areas aligned to their role them self and their people, as well as manging and leading a team. It will focus on the role of the Supervisor as well as the important areas of selfmanagement, managing people as well as performance. These are vital areas for focus of self-development and improvement. The second key area will revolve around leading and managing teams, understanding the dynamics as well as empowering the team to success. This essential development for Supervisors of all levels. This training course will highlight: The importance of the supervisory role for organizational success Your own self-awareness to manage yourself and others The analysing of risks and problems and providing effective decisions How to manage people through excellent interpersonal skills and communication techniques The key dynamics for a high performing team; assigning roles and structure Using powerful engagement techniques to attain team alignment Igniting innovation in the team to achieve increased performance, and empowering the team to success The Structure This comprehensive training course consists of two modules which can be booked as a 2-Week Training event, or as individual, 5 Day courses. Module 1 - Building Core Supervisory Competencies Module 2 - Building Core Team Competencies What are the Goals? By the end of this training course, participants will learn to: Understand and describe your important role in the organisation Understand your own self-imposed limits, growing your self-understanding and how to overcome issues arising from this knowledge Learn time management techniques and problem solving models to improve decision making Apply powerful interpersonal techniques to improve communication and manage others effectively Understand the role of the leader in team situations as the facilitator of engagement, collaboration, innovation, trust and empowerment in team situations Develop core team leading behavioural competencies to effectively lead a team Create a high performing team through active engagement and collaboration Manage team performance through trust and empowerment

Membership No.: 125094 Who is this Training Course for?

expected to be promoted to the Supervisory level in the very near future How will this Training Course be Presented?

3 Membership No.: Who is this Training Course for? This PetroKnowledge course is suitable to a wide range of professionals but will greatly benefit: Newly promoted Supervisors Experienced Supervisors with no or little formal training Persons who are expected to be promoted to the Supervisory level in the very near future How will this Training Course be Presented? Participants to this training course will receive a thorough training on the subjects covered by the course outline with the Tutor utilising a variety of proven adult learning teaching and facilitation techniques. Training methodology includes specific case studies relating to the core competencies, targeted exercises which bring out the core areas on the course, relevant videos relating to the topics being discussed and targeted self-assessment tools to ensure learning is fully embedded during the course. In addition, there will be structured, facilitated discussions to help reinforce the concepts and techniques used. QualiTy CerTifiCaTion Member of Clear Concepts. Clean Environment. The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc. Building Core Supervisory & Team Competencies

Daily Agenda Module I - Building Core Supervisory Competencies Day One: The Importance of the Supervisory Role in the Organisation Day will cover the key supervisory competencies surrounding

4 Daily Agenda Module I - Building Core Supervisory Competencies Day One: The Importance of the Supervisory Role in the Organisation Day will cover the key supervisory competencies surrounding self-awareness leading to the internal competency of self-management. Role identification Self-awareness Personal Confidence Integrity Knowledge management Supervisory role: importance in organizational success Managing or Leading as a Supervisor? The Power Bases of the Supervisor Supervisory characteristics, competences and behaviours Inspiring change and innovations leading to continuous improvement Personal Accountability, Reliability, Integrity and Honesty Day Two: Problem solving, Decision Making and Time Management Day 2 will focus around the key core competencies required of a supervisor to be able to problem solve, make decisions, as well as being able to self-manage their time as well as manage others. Problem Solving Decision Making Risk analysis Time Management Resource allocation Defining problems Assessing risks and analyzing problems Problem solving models and techniques Decision making processes Time problems Prioritizing your time and others Allocating resources

Interdependence Team dynamics Group thinking Motivation Delegation Day Three: Mastering Communication and Interpersonal Skills Day 3 will focus on the important aspects of being able to manage others

5 Day Four: Managing your Team and Others for Results A Supervisor is only as good the team they manage. This day will concentrate on the core competencies of managing others, leading into the final aspect of managing performance. Interdependence Team dynamics Group thinking Motivation Delegation Day Three: Mastering Communication and Interpersonal Skills Day 3 will focus on the important aspects of being able to manage others through engaging interpersonal skills and communication. In addition, this will include negotiation and conflict resolution, key competencies required to manage others successfully. Interpersonal skills Influencing through personal engagement Accurate Listening Non-verbal communication awareness Conflict resolution People negotiation Overcoming communication barriers The power of questions Active listening skills How to influence the outcome/effects of others Persuasion and negotiation: keys to personal influence Conflict management: managing conflict assertively Effective meeting skills Factors for enhanced Team development Increasing team performance Group dynamics Job enrichment and motivation Effective delegation of tasks Day Five: Developing your Team and Others This final day brings all the information gained over the training course together culminating in how to manage performance effectively, a core supervisory competence. Development of others Development planning Coaching Giving Feedback Enhanced performance How people learn Positive development: training and development planning Coaching for personal and team growth Giving powerful feedback to increase optimum performance Next steps Building Core Supervisory & Team Competencies

Daily Agenda Module II - Building Core Team Competencies Day Six: Understanding Team Dynamics and Structure On Day 6, we set the foundations for building core team competencies, focusing on the

6 Daily Agenda Module II - Building Core Team Competencies Day Six: Understanding Team Dynamics and Structure On Day 6, we set the foundations for building core team competencies, focusing on the leadership and team dynamics needed to succeed. Leadership Team structure Team dynamics Self-awareness Team role behaviour Team Leadership The sociology of the team Non-traditional team structures Working the Team Performance Curve Team Profile Assessment Identifying optimum team roles Day Seven: Achieving Engagement and Alignment Communication is important in any business environment, but in building core team competencies it is vital to ensure group cohesion and good relations. Day 7 will focus on the key team competencies around team interpersonal and communication skills. Communication skills Listening skills Interpersonal skills Influencing Handling and managing change Team communication structures Effective interpersonal communication Active Listening Influencing for results Creating and communicating the vison Managing change within the team

day. Problem solving Decision making Group consensus methods Inter-group communication Consensus forming Team factors: ACL model Problem solving: defining the problem Team problem solving techniques

7 Day Nine: Igniting Team Innovation Collectively a team is a powerful force to generate ideas and solutions. This core team building competency requires the freedom to actively contribute to the ideas and dreams through powerful problem and innovation techniques, which will be covered on this 9th training day. Problem solving Decision making Group consensus methods Inter-group communication Consensus forming Team factors: ACL model Problem solving: defining the problem Team problem solving techniques Innovation and creativity Decision making and reaching a consensus Day Eight: Increasing Team Performance and Collaboration Day 8 focuses on team performance and collaboration as part of the core team competencies. A team requires direction to ensure maximum performance and while operating at high capacity any team disharmony will need to be managed accordingly. Managing performance Setting objectives Reward strategies Managing and dealing with conflict Negotiation Team performance management Objective setting for increased performance Motivation and reward within teams Active conflict management in teams Negotiation strategies to achieve team agreement Day Ten: Empowerment and Team Development The final day of the training course will focus on the core team competencies surrounding development. To ensure that you continually get the best out of your team it is vital that you actively develop them to ensure continued success. Developing others Delegation Empowerment Giving feedback Mentoring and Coaching in teams Empowering for success Effective Team delegation Development planning Team Mentoring and Coaching Feedback for greater improvement Building Core Supervisory & Team Competencies

8 Building Core Supervisory & Team Competencies Course Dates, Venues and Fees Dec 2017 Dubai $9,000 This fee is inclusive of Documentation, Lunch and Refreshments Please use BLOCK CAPITALS to fill in this form. It is important that you read carefully through all information before starting to complete the form. Registration Details Family Name: First Name (Mr./Ms.): Position: Company: Mailing Address: Telephone: Mobile: Fax: Authorisation Authorised By: Position: Company: Mailing Address: Telephone: Mobile: Fax: P.O. Box: , Abu Dhabi, U.A.E. T: F: E: info@petroknowledge.com Booking Terms & Conditions Booking Bookings for courses can be made via our website (petroknowledge. com) or by contacting our Registration Desk on or at reg@petroknowledge.com For on-line bookings, please select the course that you require and click on the Register Now button, following the instructions step by step Upon receipt of booking in order, enrolment on the respective training course will be confirmed by Registration Team with all necessary documentation Invoicing and Payment Our fees include course presentation, relevant materials, physical & digital documentation, lunch and refreshments served during entire training. Accommodation charges are not included in the course fees Course fees are payable upon booking unless a valid, authorized Purchase Order is provided and accepted Invoices will be sent via /courier to the ID/name and address provided We prefer to have the fees payment in our account before the start of training course. However, if your company has a different payment policy, the same should inform us in advance The currency of fees is in US Dollars (USD). Payments can be made in USD or UAE local currency AED (Arab Emirates Dirhams) either by Bank Transfer or by Credit Card. Our Bank Account details will be provided on the Invoice Please note that we do accept payment by cash, in USD or AED, only for the last minute bookings Cancellation of Courses It may be necessary for PetroKnowledge to amend or cancel any course, course times, instructors, dates or published fees due to unforeseen circumstances and we reserve the right for such changes Any amendments will be advised before the course start date and any bookings already paid in full will not be subject to increased fees Cancellation by Client Once you have completed your booking, received your confirmation of enrolment and a dated payment Invoice, you are deemed to have a contract with PetroKnowledge. You reserve the right to cancel this contract given the below terms All cancellations must be received in writing at reg@petroknowledge. com and info@petroknowledge.com at least 14 days prior to the training After the cancellation period has expired, consideration may be given, on a case to case basis, if a registered delegate nominates a substitute on the same course, shifts to next session of the course or moves to a new course For a cancellation request made on or before the statutory 14 day cancellation period, a refund may be given or a credit note issued which can be used against future course fees A 25% administration fee (of the total course fee at the time of booking) will be charged for any cancellations made outside of the statutory cancellation period Attendance Certificate The daily course schedule should be accurately followed to ensure undeterred implementation of our training All delegates, who participated in their course throughout, will receive the Certificate of Completion on the last day Please report any foreseeable absences to a PetroKnowledge representative or to your sponsors directly An absence of three (3) or more sessions of the course will invalidate your eligibility for the Certificate of Completion

Building Core Leadership & Supervisory Competencies

An Intensive 2-Week Training Course Building Core Leadership & Supervisory Competencies 03-14 Dec 2017, Dubai 21-MAY-17 This course is Designed, Developed, and will be Delivered under iso Quality Standards