MAS Academy Public Programme for 2014 For registration and further enquiries kindly contact us at : Malaysia Airlines Academy No. 2, Jalan SS7/13, Kelana Jaya, 47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia. Tel: 603-78007420/7487/7433/7692, Fax: 603-78043144 Email: MKTG_MAA@malaysiaairlines.com Payments details :- CIMB Bank a/c : 1414-0008215-05-8 Payment slip to be emailed to :- Norhayati.mehat@malaysiaairlines.com
PROFESSIONAL IMAGE & GROOMING Grooming is about projecting one s self in a manner that is pleasing and can be defined as care for one s personal appearance, hygiene and clothing. Our body is a work of art, sculptured with distinct details, measurements and dimensions. As more people enter the corporate world, it is important to be groomed in a manner that people enter the corporate world, it is important to be groomed in a manner that be beneficial to the advancement of their careers, and that will enhance their confidence to deal with the challenges presented to them in highly competitive and pressured environment. This program includes classroom lectures and group discussion. COURSE OBJECTIVE At the end of this course, participants would understand and apply professional grooming and deportment, apply proper skincare and makeup techniques, improve and internalize professional business etiquette and mannerism and improve self confidence through enhanced interpersonal skills and communication DAY 1 DAY 2 Introduction Your personal Image Power of image Grooming for success Professional Dress Code Skin, Face and Feature Analysis Professional Business Attire Body Care Skin Care Regime (Practical) Basic and Intense Make-Up Application (female) Front liners, Customer Service Agents, Anyone in a customer related role who wishes to acquire skills and understand concepts of image and grooming that will enable them to project the company image effectively 27-28 Jan, 10-11 & 17-18 Feb, 12-13 & 24-25 Mar, 14-15 & 23-24 Apr, 07-08 & 26-27 May and 09-10, 19-20 & 25-26 Jun 14. 2 Days RM1,200.00 per participant Business Interaction Character understanding Dining Etiquette Etiquette Lunch Facial Expressions and Body Language Deportment Debrief & Closing
DANGEROUS GOODS REGULATIONS The dangerous goods regulations is designed to equip people in the transportation industry with the knowledge of how to transport dangerous goods safely, with reference to IATA Dangerous Goods Regulation manual. This is a DCA regulated program. METHODOLOGY This program includes classroom lectures, group discussions, video shows, case study and group presentations and other activities to provide high impact learning. PROGRAM OBJECTIVES At the end of this program, participants will be able to identify and classify the nine classes, pack, mark and label DG correctly, prepare the necessary documentation and apply the country and airline regulations accordingly PROGRAM HIGHLIGHTS Explain the basis of the Regulations Outline Shippers and Operators responsibility and training requirements Ascertain that certain Dangerous Goods are forbidden and some are restricted for air transport Apply the State and Operator variations Identify the 9 classes of dangerous goods and apply the principles of packing groups Outline the method used by Shippers to classify dangerous goods Identify the class and quantity limit per package of dangerous goods Apply the packing requirements Mark and label packages Complete the Shippers Declaration for Dangerous Goods and the Airwaybill Accept, handle and load dangerous goods Apply the general emergency procedures in the event of a dangerous goods accident or incident All level staff in operational level who deal in logistic and transportation of goods for the company such as Freight Forwarders, Shippers, Airline personnel and ground handling agents PROGRAM DATE 17-21 Feb, 03-07 Mar (PEN), 07-11 Apr, 05-09 May, 09-13 Jun (PEN), 25-29 Aug, 08-12 Sep, 13-17 Oct (PEN) and 10-14 Nov 2014 5 Days RM1950 per participant
DANGEROUS GOODS REGULATIONS REFRESHER This program revisits the elements learned during the Dangerous Good Regulations courses. ICAO requirements make it mandatory that this program be attended at least every 24months by those who have already completed the Dangerous Goods Regulations course. It is mandatory requirement for all personnel holding a certificate.. METHODOLOGY This program includes classroom lectures, group discussions, video shows, case study and group presentations and other activities to provide high impact learning. PROGRAM OBJECTIVES At the end of this course, participants would be able to list:- Identify the changes in the Regulations Apply the changes correctly Handle outstanding issues of the problems encountered in the handling of Dangerous Goods PROGRAM HIGHLIGHTS Define dangerous goods Give examples of forbidden, hidden dangerous goods, dangerous goods allowed on passengers and dangerous goods allowed as cargo List the 9 classes dangerous goods List some General Packing Requirements Recognize DG markings and labels Explain storage and loading procedures Apply Emergency Procedures List the main documents involved in the carriage of dangerous goods All level staff in operational level who deal in logistic and transportation of goods for the company such as Freight Forwarders, Shippers, Airline personnel and ground handling agents PROGRAM DATE 21-22 Jan, 04-05 Feb (KCH), 26-27 Feb, 11-12 Mar (PEN), 01-02 Mar (BKI),15-16 Mar, 19-20 May, 02-03 Jun (KCH), 23-24 Jun (PEN), 20-21 Aug, 03-04 Sep, 08-09 Oct (PEN), 17-18 Nov and 03-04 Dec 2014 2 Days RM1,000 per participant
DANGEROUS GOODS AWARENESS The dangerous goods regulations is designed to equip people in the transportation industry with the knowledge of how to transport dangerous goods safely, with reference to IATA Dangerous Goods Regulation manual. This is a DCA regulated program. METHODOLOGY This program includes classroom lectures, group discussions, video shows, case study and group presentations and other activities to provide high impact learning. PROGRAM OBJECTIVE At the end of this course, participants would understand the basic airline business and would be able to support the business for it s success. PROGRAM HIGHLIGHTS General Philosophy Limitations Classification General Packing Requirements Marking and Labeling of Packages Storage and Loading Procedures Documentation used for DG shipments Emergency Procedures All level staff in operational level who deal in logistic and transportation of goods for the company such as Freight Forwarders, Shippers, Airline personnel and ground handling agents PROGRAM. DATE 10 Feb, 14 Apr, 09 Jun, 11 Aug, 13 Oct & 8 Dec 2014 1 Day RM500 per participant
AIRFREIGHT SKILLS In today s business environment is changing faster than ever and the airfreight industry is no exception. This course will equip new entrants to the airfreight industry with the necessary tools and skills and will upgrade the knowledge of those already in the industry METHODOLOGY This program includes classroom lectures, forums and other activities to provide high impact learning. This course is conducted in a friendly but firm environment using various modern training aids through lectures, discussions, case study and written exercises. PROGRAM OBJECTIVES At the end of this course, participants would be able to : Outline trends in the cargo world today Identify the various geographical areas Explain common airfreight terms,accept cargo according to procedures List the main general conditions of carriage Compute airfreight and related charges,execute an airway bill correctly PROGRAM HIGHLIGHTS The Air Cargo Transport Logistics Industry of Today Air cargo tools and terminology Procedures on preparation of various types of Cargo for Export including general cargo, perishables, livestock, dangerous goods etc. The Airway bill, Conditions of Contract Air Cargo Tariff including General Cargo Rate, Class Rates, Specific Commodity Rates. Basic Loading Principles Delivery Procedures Customer Service All level staff in operational level who deal in logistic and transportation of goods for the company. PROGRAM DATE 17-21 Mar, 20-26 May (PEN), 16-30 Jun, and 22-26 Sep 2014 5 Days RM1950 per participant
AIRLINE BUSINESS COURSE 100 (ABC 100) The Airline Business Course100 provides an opportunity to learn and practice a full range of airline management skills and tools and to understand the inter-related variables involved. This course will expose you on the role of other departments and how to integrate and plan across departmental boundaries. You will gain a thorough understanding of the factors affecting airline success and profitability to achieve desired goal and results This program includes classroom lectures and group discussion. COURSE OBJECTIVE At the end of this course, participants would understand the basic airline business and would be able to support the business for it s success. Part 1 : Overview Airline Industry characteristics International Aviation and Government Regulations Evolution and development of the industry Aircraft manufacturers Part 2 : Airline Organizational Structure Staff Functions Line Functions Various departments Part 4 : Airline Economics Airline Costs Basic calculations Basic Financial Ratios Part 5 : Marketing, Distribution, New Technologies, LCC Marketing and the customer Product Distribution New Technologies / LCC Part 3 : Basic Airline Must Knows Understanding Passenger Traffic Flows Schedule, non-schedule carriers Data Source All level staff in related to airline industries. 10-11 Mar, 07-08 Apr, 02-03 Jun, 11-12 Aug, 13-14 Oct & 01-02 Dec 2014 2 Days RM1,200.00 per participant
MICROSOFT EXCEL 2007 ( BASIC ) Microsoft Excel 2007 is a powerful electronic spreadsheet program that helps you document and manage complex numerical data. It is designed for use on a personal computer and primarily used as a financial modeling package such as cash flow forecasting, budgeting and sales reporting This program includes classroom lectures and hands on COURSE OBJECTIVE At the end of this course, participants will be able to create spreadsheet program, perform calculation, create chart and use of basic features of Excel 2007 Apply MS Excel 2007 basic formatting Perform calculations using basic formula and functions Print worksheets Create chart Any working individual who wishes to acquire Excel basic skills 04 Feb, 05 Mar, 08 Apr, 06 May, 03 Jun, 02 Sep 2014 1 day RM 200 per participant
MICROSOFT EXCEL 2007 INTERMEDIATE COURSE This course Microsoft Excel 2007 is a powerful worksheet program that will equip learners with knowledge and skills required to accomplish common Excel 2007 tasks efficiently and to prepare students for certification as Proficient Users of Excel 2007 This program includes classroom lectures and hands on COURSE OBJECTIVE At the end of this course, participants would learn all aspects of Data Base from creating, learn lookup function, financial function, logical function to help you in decision making and also learn to protect your worksheet. Creating Data Base (List) Use data forms to create records, update records and search for data Managing your Excel Database Use grouping and outlines to hide a column in a worksheet Database Functions Sorting your database Perform a multiple sort Using Advanced Sorting Filter Data Using Advanced Filtering Using Vlookup Functions Using Name Range Protection Logical Function Data Tables for Decision Making Recognize how Excel uses financial and date function To calculate the future value of an investment and display the present date and time in a worksheet Insert an object and recognize how Excel uses Auto Shapes Advanced Formatting Any working individual who wishes to acquire Excel skills. A prerequisite of this course, will be participants who are proficient in basic excel 06 Feb, 07 Mar, 10 Apr, 08 May, 05 Jun & 04 Sep 2014, 1 day RM 200 per participant
WORLD TRACER MANAGEMENT PROGRAM ( BASIC) This program is the ultimate goal of airline baggage handling to ensure passengers baggage are put on the correct flights and restored to them in a timely manner. By learning the program, tracing system such as WORLD TRACER are powerful tools which can be used by the baggage handling services of airlines to make their work efficient and effective This program is highly practical and participative with extensive individual and group excercises as well as its lecture is reinforced using computer, real time transactions, white board, display, diagrams and quizzes PROGRAM OBJECTIVE At the end of this course, participants will be experiencing real time baggage handling information and on completion, they will be able to :- Understand baggage flow processes and handling procedures Make entries to the system describing found baggage, missing baggage, forward baggage and damage baggage Retrieve information ( files and reports ) from the system Understand type of display from the system and take necessary action Understand why baggage is mishandled and know the process of tracing and restorations Understand customer s expectations and improve skills in handling baggage and contribute to reducing mishandled baggage PROGRAM HIGHLIGHTS Baggage process flow Baggage handling procedures Reasons for mishandled baggage Baggage tracing concepts Elements and transactions File creation (OHD, AHL and DPR) File update, amend, display and CLOFI Baggage process flow Baggage handling procedures Reasons for mishandled baggage Baggage tracing concepts Elements and transactions File creation (OHD, AHL and DPR) File update, amend, display and CLOFI Any working individual who wishes to acquire Excel skills. A prerequisite of this course, will be participants who are proficient in basic excel 24-28 Feb, 17-21 Mar, 16-20 Jun, 22-26 Sep, 13-17 Oct & 17-21 Nov 2014 5 days RM 2,000 per participant
EFFECTIVE PRESENTATION SKILLS This course equips learners with the necessary knowledge and skills to deliver effective business presentation. For their continuous improvement, learners will obtain personalized feedback on their strengths and areas for improvement when delivering presentations. This program includes classroom lectures and group discussion. COURSE OBJECTIVE At the end of this course, participants will be able to plan a presentation according to their preferences and purpose, prepare and develop effective visual aids to support presentations, use appropriate body language and gestures to support their verbal communication, interact and hold the attention of an audience and demonstrate effective presentation skills using the tools and techniques Course & Self Introduction What makes a good presentation Presentation and Feedback Planning, Preparing & Delivering Presentations Presentation & Assessment For all level of executives and managers who have to conduct presentation of reports, proposal and recommendation effectively 11-13 Mar, 17-19 Jun & 11-13 Nov 2014 3 Days RM1,200 per participant