OUTLINE SCHOOL: DEPARTMENT: School of Business Business Management PROGRAM: TITLE: CODE: Business Operations BUSN129 TOTAL HOURS: 60 PRE-REQUISITES/CO- REQUISITES: ELIGIBILITY FOR PRIOR LEARNING ASSESSMENT AND RECOGNITION (PLAR): None Yes ORIGINATED BY: Les Miscampbell REVISED: December 11, 2007 DATE: Fall 2008 APPROVED BY: Chair/Dean Students should keep all course outlines for each course taken at Centennial College. These may be used to apply for transfer of credit to other educational institutions. A fee may be charged for additional or replacement copies.
Course Title: Operations Management CENTENNIAL COLLEGE Course Code: BUSN-129 DESCRIPTION: This course provides an introduction to the study of operations management is part of the common first three semesters of post-secondary level business at Centennial College. It is intended to provide background to the development of the operations management activity in Canadian business. Students will explore various career choices in operations through reading, class discussions case studies. Students will apply the theories concepts of operations management to demonstrate their understing of the impact of operations activities in business life. : Upon successful completion of this course, the student will have demonstrated the ability to: 1. Relate the importance of operations principles to a business in the Canadian environment 2. Examine how the operations functions are integrated with marketing finance to play a vital role in achieving a company s strategic plans. 3. Provide a basic knowledge of the issues methods in the production of goods services. 4. Relate operations practices trends to program choice career decisions. ESSENTIAL EMPLOYABILITY SKILLS (EES); This course supports the students ability to: communicate clearly, concisely correctly in the written, spoken, visual form that fulfills the purpose meets the needs of the audience. respond to written, spoken, or visual messages in a manner that ensures effective communication. execute mathematical operations accurately. apply a systematic approach to solve problems. use a variety of thinking skills to anticipate solve problems. locate, select, organize, document information using appropriate technology information systems. analyze, evaluate, apply relevant information from a variety of sources. show respect for the diverse opinions, values, belief systems, contributions of others. interact with others in groups or teams in ways that contribute to effective working relationships the achievement of goals. manage the use of time other resources to complete projects. take responsibility for one s own actions, decisions, consequences PRIOR LEARNING ASSESSMENT & RECOGNITION PROCESS (ES): This course is available for PLA challenge. The challenge process is as follows: a) an exam b) an interview c) a case study d) a portfolio e) other
EVALUATION & GRADING SYSTEM: The criteria used to determine whether a student has achieved a passing grade in this course are as follows: An overall 50% success rate based on the grading scheme below Mid-Term Test 25% Final Exam (Comprehensive) 35% Term Project 15% 75% Term work (may include assignments, quizzes, projects & participation; 25% Individual/group work in-class at home, case studies; Details will be supplied by individual Professors.) Total 100% STUDENT ACCOMMODATION: All students have the right to study in an environment that is free from discrimination /or harassment. It is College policy to provide accommodation based on grounds defined in the Ontario Human Rights Code. Accommodation may include changes or modifications to stard practices. Students with disabilities who require academic accommodations must register with the Centre for Student with Disabilities. Please see the Centre for Students with Disabilities for details. Students requiring accommodation based on human rights grounds should talk with their professors as early as possible. Details are available on the Centennial College website (www.centennialcollege.ca ) If students are unable to write an examination due to a medical problem or unforeseen family problems, they should immediately contact their professor or program Chair for advice. In exceptional well-documented circumstances (e.g. unexpected family problems, serious illness, or death of a close family member), students should be able to write a make-up examination to replace an examination missed. TEXT AND OTHER /LEARNING MATERIALS: Principles of Operations Management 7 th Edition 2008 By Jay Heizer, Barry Render Published by Pearson Prentice-Hall Inc., ISBN: 0135029694 Notes (Package shrunk wrapped to accompany text.) USE OF DICTIONARIES: Students are permitted to use a bilingual paper dictionary during tests exams. The invigilator reserves the right to examine the dictionary for any supplemental notations. There is to be no use of electronic devices including dictionaries. Probationary Policy: Please contact your academic department for details.
Course Title: Operations Management Centennial College Course Code: BUSN-129 WEEK 1 Operations Productivity 2 Operations Strategy in a Global Environment Chap.1 Competing with Operations Define the term: operations management Explain how an operations system transforms inputs to outputs Define the term: productivity explain how it can be improved Calculate single factor productivity Discuss the differences between goods services Chap. 2 Discuss some of the reasons a business operation may decide to globalize Outline the cultural & ethical challenges to globalization Define the terms: mission & strategy explain the importance of competing on the basis of: Differentiation, Cost Response Describe the use of the SWOT Analysis the identification of Critical Success Factors in strategy development & implementation Compare the four global operations strategy options Lecture Class Discussion Group Work Cases problems Operations Management at Hardrock. Operations Strategy at Regal Marine Discussion Questions #1, 6, 12 &13 Problems 1.1 1.2 Case P.53 Strategy At Regal Marine
WEEK 3 Design of Goods Services Chap. 5 Managing Technology 4 Managing Quality Chap. 6 Quality 5 Process Strategy Capacity Planning Chap 7 Process Management Describe the stages in the product life cycle List & discuss the product development stages Explain the manufacturability concepts of simplification & stardization Explain the issues for product design Discuss the benefits of an environmentally sound product design strategy Define the term: quality List explain the costs of quality & how quality affects profitability Discuss the concepts of TQM (total quality management) Use the TQM tools: Pareto Charts Cause Effect Diagrams to solve quality problems Explain the application of TQM in services Define the term Process Strategy discuss the four process strategies Compare processes through the development of Crossover Charts Use a process chart to improve a process Discuss Service Process Design issues Define the terms Capacity & Effective Capacity Product Design at Regal Marine P. 189 VIDEOS: 1. Ritz Carlton Quality 2. Arnold Palmer Hospital Quality VIDEOS: Wheeled Coach: Process Strategy Selection Case: P. 189 Demar s Product Strategy Problems 6.3, 6.10, 6.13 Problems 7.5, 7.7
WEEK Chap. 7 Supplement Capacity Describe the process of capacity management Apply the Breakeven concept & calculate a Breakeven quantity profits associated with various levels of output. Problems S7.12 & S7.13 6 Human Resources Job Design Chap. 10 Explain how a human resource strategy can provide a competitive advantage Outline the factors of job design Discuss the development of labour stards how they help a firm operate effectively Define Ergonomics explain its importance Describe the Methods Analysis process Ethical Dilemma P. 406 7 REVIEW MID TERM TEST Mid Term Test 8 Work Measurement Supply Chain Management Chap. 10 Supplement Chap. 11 And Explain the four methods of setting labour stards
WEEK Supply Chain Management Define the term Supply Chain Management Discuss the strategic importance of the supply chain Explain the importance of purchasing Describe supply chain strategies Discuss the role of internet purchasing Supply Chain Management At Regal Marine 9 Outsourcing as a Supply Chain Strategy Chap. 11 Supplement 10 Inventory Management Chap.12 Inventory Management Define the term: outsourcing list the types of outsourcing Discuss outsourcing trends political repercussions Explain the advantages disadvantages of outsourcing List describe the four types of inventory Explain the functions of inventory basic EOQ & Fixed Period inventory models Discuss the costs of inventory how total inventory costs are minimized Calculate an economic order quality (EOQ) a reorder point. Complete an ABC inventory analysis Inventory Control At Wheeled Coach OM In Action- Walmarts Competitive Advantage Is Its Supply Chain P. 474 Problems: 12.2, 12.6, 12.10 11 Aggregate Planning Chap. 13 And Describe the aggregate planning process its strategies
WEEK Aggregate Planning Scheduling Develop an aggregate schedule calculate period closing inventory levels Discuss aggregate planning in services 12 Material Requirements Planning (MRP) ERP 13 Just-In-Time Lean Production Systems 14 Review for Final Exam Chap. 14 Resource Planning Chap. 16 Lean Systems Differentiate dependent independent dem Construct a time-phased product structure Calculate a material requirements plan Discuss the roles of the master schedule, bills of material inventory. Describe the extensions of MRP including: MRPII, Capacity Planning, ERP DRP Explain the JIT philosophy Describe the focus of Lean Production Outline how JIT works Discuss the four goals of JIT partnerships Discuss JIT in services MRP At Wheeled Coach P. 596 CASE: Ikon s Attempt at ERP P. 595 JIT At Arnold Palmer Hospital OM In Action: There is Nothing Easy About ERP P. 585 Discussion questions: 1, 5, 6, 8, 12
WEEK 15 FINAL COMPREHENSIVE EXAM Final Exam
POLICY STATEMENTS College Policies The following statements are selected from Centennial College policies approved by the Board of Governors. Student Responsibilities Students are expected to know the contents of the course outline to discuss with the professor any areas where clarification is required. Students should keep all course outlines for each course taken at Centennial College. These may be used to apply for transfer of credit to other educational institutions. A fee may be charged for additional or replacement copies. Other Policies Students should familiarize themselves with all College Policies that cover students rights, responsibilities, the Academic Appeal process. For further information, consult the Academic Matters Section in the full-time continuing education calendars. The Academic Appeal Application form is available from any Enrolment Services (Registrar) Office. Proof of Student Status Students are obliged to produce official photo identification at any time during the semester when requested to do so by any professor. (The official piece is the Centennial Student Card.) Continuing Education students do not have Centennial Student Cards, so they may use other forms of photo identification, such as a driver s license, health card, or other governmentissued photo identification. Final Examinations When writing a test or examination, students must put their official photo-id cards in full view, for review by the invigilator. Students who do not have official photo-id will be permitted to write the examination with a substitute photo-id, but they will be required to produce photo-id at the program or department office within 24 hours or the next business day following the examination, or else the examination results will be void. Faculty Consultation Professors are available to see students outside of class time. Students can contact professors via voice mail, email, or through their program or department office. Information regarding how to contact teachers will be provided at the beginning of the course is also available in the program or department office. Human Rights Statement It is the policy of the College that all programs will strive for a learning, teaching, working environment that promotes inclusion, understing respect for all students employees, consistent with the Ontario Human Rights Code the Centennial College's Statement of Diversity.